OnLogic Reviews 342

Product support files were still online for an older beaglebone accessory.

Previous orders went flawlessly with great sales help. Those orders get 5 stars. OnLogic put my last order into "Order Being Reviewed" status for many days with no explanation of what this means or why. I had to call OnLogic sales several times to get a better understanding why the order is stalled for some kind of mysterious review process. It turns out the order was on hold because of a Wi-Fi card availability issue that had no simple swap out option. While I get there are parts shortages due to the pandemic's effect on supply chains and manufacturing, had I known the root cause of the "review process" sooner, I could have made a decision to go without the Wi-Fi card sooner and saved myself from having the additional cost of shipping second day air to make up for the lost days from "Order Being Reviewed". If you have a time sensitive order and if your order goes into this status, my advice is to call sales or customer service several times a day to get good information on what to do to get your order moved into production. Don't wait for OnLogic to be proactive in providing information to you.

Very happy with the professionalism of this organization. First Class!

Great product, great customer service

Great service! The best I ever had in a long time from one of our suppliers.
The girls were very supportive. Love Taylor! :)

I was well aware of supply chain issues especially with certain electronics components due to Covid 19. OnLogic wrote me shortly my having placed the order to communicate the ETA as best they could and then again when the parts arrived to confirm the estimated production date which was exactly in line with their estimate. Transparency is a dying trait but not with these folks. Received the build a couple of days after it went into production. Had to open a ticket with tech support. I was unfamiliar with this particular Make of MoBo/BIOS. Tech support got back to me within a couple of business hours. Easy fix and clear directions with screen captures to point me in the right direction.

Excellent products and great technical support.

This is the third time, I have purchased items for my client.

Repeat customer but haven't bought a computer in a year or two. Just purchased 3 computers. Had to change the configuration because of long lead times, (cancel first order and re-order) but that was OK. Received the computers in a couple of weeks. Bought the new system with Terminal Block power connection. It required a special 19 VDC power supply (instead of common 24 VDC), which is hard to find. One computer was DOA. The other two were ghosted with windows setup on W:\ drive. Reinstalled Windows in order to install FactoryTalkView correctly. Discussed with tech and sales about the time we wasted fixing the setup. We sent the two computers back to get the DOA problem fixed and have OnLogic fix the Windows problem. Had to raise hell to get a quick turnabout. DOA problem was fixed. They didn't do anything about the Windows issue. My tech spent 2 days dealing with their poor configuration issues (which they acknowledge was a problem and said they fixed their system on two separate occasions). All of their support and customer service reps have been unwilling to do very much to fix their issues. I like their products and want to buy American, but the extra time required to fix their installation issues can't be adsorbed by my customers. I can buy two cheap systems from Amazon (one for customer spare) for the same price and they don't have the same software issues. I don't understand their employee's lack of concern about problems they can fix. Would think twice before buying again. Same recommendation to my customers that need Industrial Computers. Use Allen-Bradley (Excellent Support!) or go really cheap with spare.

Good performance on rush-order, solution-oriented approach.
Highly recommended.

Extremely well organized and professional delivery of systems, with excellent support as needed after the sale. The option of developing custom SKU products, with predictable hardware and pre-loaded images streamlines is another plus, in addition to their standard offerings.

Quick answers from technical support, item shipped faster than expected

World class, knowledgeable customer service... thank you Kerry Ramsden!

Helped identify a system that suited our needs in the time frame we had to deliver the unit. The unit was built and shipped in less than 24 hours. Thank you and well done! It is greatly appreciated.

Dave Schultz was very helpful no matter how many dumb question we asked. Thank you Dave and we will be talking to you soon. Thank you OnLogic for a good product.
Jim an Shelly Armstrong

Customer service has been one of the best I’ve had to work with they do everything they can to get you the products you need when you need them.

Excellent, on time and ready to go, no complaints in the unboxing and initial boot up, thank you!

great little case for htpc or backpack gaming rig

Items arrived on time and in excellent condition. OnLogic is the go to site for my mitx cases and accessories. Great job as always!