I was nervous ordering from Australia but so glad we took the risk. My partner and I fell in love with the many beautiful unique carpets online and it was hard to choose. But their technology online... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very happy with purchase, keeping me informed and delivery. Always a bit nerve wracking making a big purchase from overseas and this was seamless. Only slight negative was the import duties/ taxes in... See more
Fantastic experience. Cristian and Siemen are amazing. They call you if needed, always track your request, and the company delivers the rugs in a perfect state and timing. Special mention on how they'... See more
Company replied
Great customer service. All email queries answered within an hour or so. Rug arrived as per delivery schedule. Very well packaged and protected for transport. Lovely quality and would order again... See more
Company details
Written by the company
For more than 4 generations, interior is in our blood. We have invested our time, and that since 1907, in selecting and selling the most suitable carpets for every type of home. Online Carpets is therefore your carpet specialist. Whether in our webshop or in our showroom you will always find carpets of top quality at a correct price. We offer you our reputable service, to make sure you satisfied time after time. We assist you with advice and action and help you find the perfect carpet for your interior.
Online Tapijten - your rug specialist since 1907
Written by the company
- 4 generations of experince at you service.
- We do everything we can to make every customer feel good with his purchase. A happy customer who enjoys his carpet with a smile is our mission.
Contact info
August van Landeghemstraat 93, 2830, Willebroek, Belgium
- +3238866608
- info@onlinetapijten.be
- onlinetapijten.be
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything went smoothly and fast!
8 May 2021
5☆rating.
April 2021.
The corvid pandemic delayed the delivery of my order by two months, regular emails kept me updated throughout the period.
Customer service 5☆
Quality of product 5☆
28 April 2021
Beautiful carpet, easy procedures
The staff was very supportive in helping me get a rug that was not available at the time of my inquiry. The delivery was prompt and I was kept informed during the whole process. The carpet turned out to be exactly as presented on the site (colours included).
26 April 2021
Great service overall
16 April 2021
Nice high quality products and quick…
Nice high quality products and quick delivery to Estonia. Thank you.
16 April 2021
Thank you for the fast delivery and…
Thank you for the fast delivery and good service.
I will be happy to recommend you. Your website is clear and easy to use.
3 April 2021
I was extremely impressed with the…
I was extremely impressed with the before-sales assistance. I spoke on the telephone with the assistant and found him to be very knowledgeable and helpful, especially as the order was being purchased from the republic of Ireland. The delivery was efficient and timely.
Thank you
10 March 2021
All great
On-time delivery, fair prices and product is as described! A happy customer is here :)
9 March 2021
Excellent service excellent rugs
Excellent service excellent rugs! Very happy! definitely recommend!!!
4 March 2021
Excellent service and great customer…
Excellent service and great customer support! I definitely recommend this company and will order again. Beautiful rugs, too!
26 February 2021
Great product and good communication
The only thing that could have been better was that Fedex showed more information on the location of tracking service.
26 February 2021
They are better everytime...they even…
They are better everytime...they even call to tell us about how things are going! Just perfect!!thank you so much
25 February 2021
An absolutely beautiful rug
An absolutely beautiful rug. Gorgeous vibrant colours. Great quality with even pile deity throughout, not shedding thread.
Accurate size and colour to pictures on the website.
Smooth purchasing process. And easy delivery. Thank you
24 February 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.