ONLINE SECURITY PRODUCTS Reviews 

AVOID AVOID AVOID! I bought something in November, and 3 months later, still no refund! 😡 Customer service is AWFUL – no "hi," no "thank you," just blame, blame, blame! They sent the wrong item, then blamed *me* for the refund delays! No refund because of the box? The manual? The wrapper?! Seriously?! Avoid this company! #Refund #Nightmare #CustomerService #Avoid #Shopping

On your message below you're stating that youre willing to help, but you have just sent a message by email to me as i left you a bad review... how poor from you treating your customers this way from behind doors, but in here you show that you want to help...

Should i post your message here? 🤔

Demanding me to change my review... 🤔

We're not in a 3r world country which you cannot speak loudly 🤔

Have used this company for years for the large CCTV systems in our business. They have always been very speedy to respond to queries and deliver goods, and are amazing at resolving any issues that have arisen.

Tim - what can I say this guy is over and above brilliant - excellent, or any other words you can think of, just A1 from start to finish.

Our company Derek Doorbells Ltd were trying to locate an door entry intercom system box, 20 years old, we managed to establish the maker and model.

After emailing Tim with the details and pictures, and explaining what is was, within in 10 minutes we'd established what it was, what we needed, and then ordered it at a reasonable price.

So can praise company or Tim enough it saved the company "Derek Doorbells LTD" and their customers a costly full system replacement.

If you in the market for this kind of stuff, it's just one stop shop, Online Security Products and hopefully you'll get "Tim the Great" like we did.

Sue - "Derek Doorbells LTD"

We needed a replacement keypad for our Videx entry system. Online Security Products quoted a price much lower than we had been quoted elsewhere. As we had not dealt with them before we were unsure what to expect, but we need not have worried. Tim Wilkinson saw us through the ordering process and the items duly arrived and have been satisfactorily installed. Incidentally, the people who installed them said they would not have been able to obtain them from their usual suppliers for the price we paid!

I have made several purchases from OLSP.
The guys know their kit and their service is second to none. I don't normally leave reviews, but these guys deserve it. I will be back soon.
Dave - Lazer Communications

We are installers of automated gates and we purchase all our intercom systems from O S P, the next day shipping is a major bonus. I have had occasion to do a warranty claim and a return as I ordered a non-wifi panel and never had any issue whatsoever. The most helpful is the speed they pick up and answer their emails.

Item arrived the next day and is as described.

Outstanding Customer Service! I ordered a security keypad, which was out of stock, on a Thursday afternoon and following a phone conversation with one of the team I was assured it would be delivered the following day. I had it in my hands by 10am on the Friday as promised. Fantastic service - Thank you!

Tim Wilkinson at Online Security Products took away the mystery of setting up a CCTV system, he guided me through each process with courtesy and calmness. Online Security Products sell quality products, I have the spare time & I like to price match and no one else came close to the system recommended at this price point. We opted for the Genie system, who are a well-regarded British based company. Next day, we received a well-made and beautifully designed piece of kit that includes the recorder, camera, and the wall bracket. Tim had listed for us the additional plug & play ethernet cables we needed, only a few extra pounds from another online seller. Setting up the system at home is intuitive if you have ever unpacked and put together a home computer or TV/DVD set up, same principle. With bonus of logical printed instruction plus outreach to Tim to answer questions that reassure and compliment the written instructions. We can add more Genie cameras if required. For us, the personal sales aftercare via swiftly answered email replies from Online Security Products is a huge bonus to a quality purchase, thank you Tim.

Spoke with Phil on Thursday morning for some pretty rare BPT parts - he called me back after 10 mins with all the info / I ordered and they arrived in less than 24 hours by courier....brilliant service

Always great service with these guys. Philip and Tim are very knowledgeable with any queries and they always dispatch quickly.

Always so helpful and knowledgeable, really pleased with the service - so speedy.
Couldn't recommend more highly!

My thanks to Philip Wilkinson for the speed and efficiency in sorting out a problem for a replacement item when it was incorrectly specified to them.
When made aware of the problem the item was replaced within 24hrs.
A brilliant company to deal with.

I had a number of issues which have been resolved. Tim is an asset to this company - he works hard to resolute problems. The company is a Trade supplier.
Thank you Tim for your proactive assistance.

Fantastic service and very competitively priced, will 100% use again. 👍

Excellent company to deal with..
All items purchased have been delivered next day, usually before midday.

Order a part but due to a non delivery from Fermax I thought I would be in a mess. Tim arranged for a kit to be sent to me. It arrived very quickly. Very good service would recomend to anybody

Needed to return a keypad under warranty, it was a complicated story from my perspective but they sorted it out quickly and arranged a refund for me.
Great customer service
Would highly recommend this company

I needed to buy a video door entry system with monitors on each of the 5 floors of my house, so it was an expensive purchase. I was a bit wary of buying direct online rather than getting a local security firm to come in, but Tim and Phil were very helpful and guided me through the process, advising what products and systems would suit me best.

They then liaised with my electrician on his installation queries, and delivery was very fast and secure. In the end there was one part which I didn’t need and I was able to return that for a full refund, which they have now sent back to me. Really good all round.

Put in an order just before lock down. Ordered an out of stock product, Security Cameras, due to specific technical requirements. These guys kept me updated and recommended alternatives when it was clear the original supplier would not be able to deliver. Really good follow up by the sales and management team. Now have a perfect security camera system installed much better than I originally specified. Thank you.