Online Lighting Shop Reviews 

748
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient service and prompt delivery, often noting that items arrived quicker than expected and on time. Many people are highly satisfied with the product quality, describing the lights as beautiful, stunning, and even better than pictured online. The careful packaging is also frequently highlighted, ensuring products arrive safely and without damage. The ordering process is generally found to be easy, with helpful updates and excellent customer service. However, some people mentioned that shipping was slow or took too long to reach them, impacting their overall delivery experience.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting prompt and efficient... See more

Product

Customers had positive experiences with product, often highlighting the top quality and beauty of the... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, efficient,... See more

Quality

People report positive experiences with quality, consistently praising the great quality of products like... See more

Order

Consumers find the ordering process to be positive, with many reviewers praising the ease of placing orders... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very efficient service and delivery. Items were well packaged and no breakages. Good value for money. I am waiting on a few lights and have messaged Eoghan. He is excellent to get back to customers, a... See more

Company replied

Rated 5 out of 5 stars

I emailed this company with a couple of questions relating to style and shipping and received a very quick and helpful response. This helped me to make a decision to place an order for 4 outdoor Itali... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant Customer Service 5*. I was looking for a spare of an item that was out of stock so I made contact via online chat. Orlagh could not have been more helpful. She found a replace... See more

Company replied

Rated 5 out of 5 stars

I ordered the six pack deal and paid express delivery. I was contacted quickly and offered the twelve pack at a knock down price to replace my order. Express delivery charge was reimbursed to my acc... See more

Company replied


Company details

  1. Lighting Store
  2. Furniture Store
  3. Home Improvement Store
  4. Interior Designer
  5. Lamp Shade Supplier

Written by the company

The Online Lighting Shop is one for the largest online sellers of lighting in Ireland. We provide both interior and exterior lighting ranging from traditional lights to contemporary lighting, weather you are looking for a particular style of lighting to set the tone of your room we can help you find the right light to suit your unique style. Our dedicated website offers a wide range of lighting at affordable prices, we pride ourselves on providing a great quality service and only dealing with quality lighting products. We do not have a showroom and are an online seller only.


Contact info

4.8

Excellent

TrustScore 5 out of 5

748 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(748)

43 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Had tori at a few days for delivery but…

Had tori at a few days for delivery but got it all the same

16 July 2025
Online Lighting Shop logo

Reply from Online Lighting Shop

Thanks for leaving a review. I understand your frustration regarding delivery. It did take the full 10 working days due to the delivery address being in Isle Of Islay.

Rated 5 out of 5 stars

Speciality light bulb

Speciality light bulb arrived on time. Well packaged. Best price I could find on line

30 May 2025
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review, we appreciate your feedback

Rated 5 out of 5 stars

All good

All good - delivered on time and now fitted. Look great!

8 May 2025
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review, we appreciate your feedback

Rated 5 out of 5 stars

Light work and good service

The lights were as described easy to instal and looking good. Delivered intact and in a timely manner.

6 May 2025
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you David for taking the time to leave us such a positive review, we appreciate your feedback & will continue to strive in doing our best.

Rated 5 out of 5 stars

Dar Signourey crystal chandelier

Great service,lights arrived in perfect condition,as described & arrived within approx 8days. Very competitive on price. Chandelier is now hanging & looks fabulous in our hallway,a statement piece,very happy with purchase.

7 May 2025
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review Dympna. We are delighted to hear you love your new light

Rated 4 out of 5 stars

Excellent service

Excellent service. Kept me up to date everyday on the status of my purchase. Arrived when they said it would.
Only 1 issue when I went to get a second lamp they were out of stock for the next 7 weeks.

28 March 2025
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review, we appreciate your feedback & will continue to strive to do our best. Unfortunately, it was such a popular item at the time. I sent you an email to confirm it's now back in stock, if you would still like a 2nd table lamp.

Rated 5 out of 5 stars

Great service

10 March 2025
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review, we appreciate your feedback

Rated 5 out of 5 stars

Great customer service

I ordered online on a Friday afternoon but then rang them about 4.30 to make sure my items would arrive for the date my electrician was due. A very helpful, pleasant man on the phone checked my order and said he would ensure it got out. on Monday. My items arrived very well packaged on the Weds. Very pleased with the service. Thanks very much to the helpful person who answered my call.

28 February 2025
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank-you for taking the time to leave us such a positive review. I'll pass this review onto Owen, he'll be delighted

Rated 5 out of 5 stars

Very satisfied customer

Staff helpful answering questions and finding suitable accessories. Fast delivery. Very satisfied with service and products.

28 February 2025
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review, we appreciate your feedback & will pass this onto the team to keep up the good work

Rated 5 out of 5 stars

Fab product at a great price

Fab product at a great price. Thank you!

14 February 2025
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review, we appreciate your feedback

Rated 5 out of 5 stars

Item delivered on time and as…

Item delivered on time and as described. Quality of item was as expected. Really good value for money.

5 February 2025
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review, we appreciate your feedback & will continue to strive in doing our best.

Rated 4 out of 5 stars

Arrived in good time

27 January 2025
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review. We are delighted your order arrived to you in just two days. We hope you shop again with us soon

Rated 5 out of 5 stars

Order arrived the following day

Order arrived the following day - great service.

7 November 2024
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review Lucy, we appreciate your feedback & will pass this onto the team to keep up the good work

Rated 5 out of 5 stars

Super quick delivery and everything was…

Super quick delivery and everything was in order. I could depend on having the items ready for the electrician to install on the appointed day.

3 October 2024
Online Lighting Shop logo

Reply from Online Lighting Shop

Thanks so much for your review, We are delighted to hear you love your purchase

Rated 5 out of 5 stars

Easy to navigate website

Easy to navigate website. Great selection of products. Value for money.

19 September 2024
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review Anita, we appreciate your feedback & will continue to strive in doing our best.

Rated 5 out of 5 stars

Fantastic customer service from Orlagh…

Fantastic customer service from Orlagh and all items arrived on time

19 August 2024
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank-you for taking the time to leave us such a positive review. I'll pass this review onto Orlagh, she'll be delighted

Rated 5 out of 5 stars

Gorgeous

Gorgeous light delivered in good time. Happy!

26 July 2024
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review, we appreciate your feedback

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look