OHS are very easy to order from, and have some great bargains. Delivery was prompt, and when I reported a colour discrepancy, the customer service team made an immediate offer to replace or refund.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have purchased goods a few times from OHS. My latest order was for the Garden Lemon Print blue/white cushion covers,bench pad and Tile print rug. All these were Excellent quality, I only wish I had... See more
Company replied
Accidentally left a crucial part of my address out when placing an irder. Shante at OHS caught the error and updated delivery address for me. Goods arrived today, delighted with quality and even more... See more
Company replied
Isabella my great grand daughter was delighted with beautiful gifts Unicorn after swimmer coat..beach poncho and low fleece for fun at the park Once again proved once again value for money f... See more
Company replied
Company details
About Online Home Shop
Written by the company
Welcome to Online Home Shop. Buy your favourite homeware brands direct. Shop the full range of bedding, curtains, towels, throws and rugs.
Why Online Home Shop?- Amazing Prices - You won't find better value, with bedding from £1!
- Huge Range - bedding, curtains, rugs, throws towels & more, we've got you covered
- Express Delivery Option - need it in a hurry? We've got Next Day Services that will deliver fast
Contact info
United Kingdom
- onlinehomeshop.com
4.1
Great
27K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 58% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Missing items
Answered my email with in a few hours and resolved the problem
16 July 2026
Unprompted review
Reply from Online Home Shop
Hi Jeanette,
Thank you so much for your feedback.
We're so happy to hear that you have had such a great experience getting your query resolved by Limeez . We will make sure this goes back to them!
Olivia @ OHS
Phumie ,what an excellent member of staff
Phumie was very helpful,very prompt and professional,an item was missing from my order which was dispatched immediately,the service I received was second to none 5⭐️
17 July 2026
Unprompted review
Reply from Online Home Shop
Hi Maria,
Thank you so much for your feedback.
We're so happy to hear that you have had such a great experience getting your query resolved by Phumie. We will make sure this goes back to them!
Olivia @ OHS
The customer service person was so…
The customer service person was so helpful and sent a replacement when my item broke, there so lovely and sorted it straight away thanks so much
17 July 2026
Unprompted review
Reply from Online Home Shop
Hi Bianca,
Thank you so much for your feedback.
We're so happy to hear that you have had such a great experience getting your query resolved by Mishqa. We will make sure this goes back to them!
Olivia @ OHS
Inpost lost my parcel
Inpost lost my parcel, I contacted Online Home Shop and straight away they issued a replacement. Couldn't ask for anything more!
Thank you!
17 July 2026
Unprompted review
Reply from Online Home Shop
Hi Natalie,
Thank you so much for your feedback.
We're so happy to hear that you have had such a great experience getting your query resolved by our customer service team. We will make sure this goes back to them!
Olivia @ OHS
Fantastic service fast response will…
Fantastic service fast response will use again
17 July 2026
Unprompted review
Reply from Online Home Shop
Hi Tracey,
Thank you so much for your feedback.
We're so happy to hear that you have had such a great experience getting your query resolved by Faatimah. We will make sure this goes back to them!
Olivia @ OHS
Very good customer service agent
16 July 2026
Unprompted review
Reply from Online Home Shop
Hi Colleen,
Thank you so much for your feedback.
We're so happy to hear that you have had such a great experience getting your query resolved by our customer service team. We will make sure this goes back to them!
Olivia @ OHS
Had an issue but they resolved the…
Had an issue but they resolved the issue immediately very satisfactorily.
16 July 2026
Unprompted review
Reply from Online Home Shop
Hi Miss Smith,
Thank you so much for your feedback.
We're so happy to hear that you have had such a great experience getting your query resolved by our customer service team. We will make sure this goes back to them!
Olivia @ OHS
Had an issue with a misplaced parcel…
Had an issue with a misplaced parcel and this was not OHS’ fault purely down to the courier. Contacted OHS and it was resolved in a couple of hours. Great customer service.
16 July 2026
Unprompted review
Reply from Online Home Shop
Hi Jonathon,
Thank you so much for your feedback.
We're so happy to hear that you have had such a great experience getting your query resolved by Faahkierah. We will make sure this goes back to them!
Olivia @ OHS
Absolutely terrible customer service. Over half of order missing and still no resolution almost a week later.
Absolutely terrible customer service — I would not recommend.
I placed a large order on Sunday for my twin daughters’ room and paid for next-day delivery. However, the only parcel I received arrived on Tuesday and contained just three of nine items.
I have tried contacting customer services, but the response times have been extremely slow, with replies coming through at a rate of around one message per day. I was initially told they could send the rest of my order and was asked to confirm which items were missing, which I provided. However, I was then told I needed to make a claim with Yodel.
This is extremely frustrating, as the box I received was only large enough to hold the three items inside. I ordered nine items in total, so there is no way the full order could have been packed into that one parcel. This is clearly something that needs to be investigated by the company rather than being passed on to the courier.
There has still been no resolution, and the whole process has become incredibly frustrating. I keep having to repeat the same information with no customer service phone number available to speak to someone directly.
Based on this experience, I will not be ordering from here again.
14 July 2026
Unprompted review
Reply from Online Home Shop
Hi Yasmin,
Thank you for your review.
We're sorry to hear you hadn't received your full order and for the delay in resolution. I can see confusion had been caused by the delivery information given by the courier however we do agree that this had been resolved promptly.
I can see your items have been re-sent and delivered.
Thank you for your patience and we appreciated your feedback.
Olivia @ OHS
Delivered quickly
Delivered quickly. Lovely quality bedding and excellent prices. Easy to use website with plenty of choice.
14 July 2026
Unprompted review
Reply from Online Home Shop
Hey Linda,
Thank you for your review!
We're so glad to hear that you're happy with your order and the delivery service. 😊
We really appreciate the feedback.
Olivia @ OHS
I had a very positive experience with…
I had a very positive experience with Online Home Shop, particularly with Limeez from the Customer Service team. Limeez was polite, professional, and incredibly efficient throughout. Every email was responded to promptly, and I was kept updated at every stage.
Although the issue itself was outside of Online Home Shop’s control, Limeez handled everything with genuine care and made the process as smooth and stress free as possible. The communication was excellent from start to finish, and my refund was processed promptly once the investigation had been completed.
Thank you, Limeez, for your outstanding customer service. Your professionalism, kindness, and efficiency were truly appreciated. You are a credit to the team, and I would happily recommend Online Home Shop based on the excellent support I receive from Limeez
16 July 2026
Unprompted review
Reply from Online Home Shop
Hi Anita,
Thank you so much for your feedback.
We're so happy to hear that you have had such a great experience getting your query resolved by Limeez. We will make sure this goes back to them!
Olivia @ OHS
Items came quickly the hand towels were…
Items came quickly the hand towels were good quality and so was the housecoat good value for the money
6 July 2026
Unprompted review
Reply from Online Home Shop
Hey Miss Scott,
Thank you for your review!
We're so glad to hear that you're happy with your order and the delivery service. 😊
We really appreciate the feedback.
Olivia @ OHS
Reply from Online Home Shop
Hi Jennifer,
Thank you so much for your review.
We're happy to hear that you love our products just as much as we do!
Have a lovely week!
Olivia – OHS
Limeez was very helpful & dealt with my…
Limeez was very helpful & dealt with my issue very efficiently.
10 July 2026
Unprompted review
Reply from Online Home Shop
Hi Michelle,
Thank you so much for your feedback.
We're so happy to hear that you have had such a great experience getting your query resolved by Limeez. We will make sure this goes back to them!
Olivia @ OHS
One item was missing from my order
One item was missing from my order. I emailed Customer Service and received an answer within a couple of hours letting me know it was in another delivery. Found all items I received excellent value and quality
16 July 2026
Unprompted review
Reply from Online Home Shop
Hi Alexander,
Thank you so much for your feedback.
We're so happy to hear that you have had such a great experience getting your query resolved by our customer service team. We will make sure this goes back to them!
Olivia @ OHS
Reply from Online Home Shop
Hi,
Thank you so much for your feedback.
We're so happy to hear that you have had such a great experience getting your query resolved by our customer service team. We will make sure this goes back to them!
Olivia @ OHS
Wonderful customer service
Babalwa was sympathetic to my problem straight away and resolved the problem without any quibbles
13 July 2026
Unprompted review
Reply from Online Home Shop
Hi Emma,
Thank you so much for your feedback.
We're so happy to hear that you have had such a great experience getting your query resolved by Babalwa. We will make sure this goes back to them!
Olivia @ OHS
Easy to order
Easy to order, I bought 2 sun lounger pads and 6 garden chair pads. Super inexpensive, fantastic quality and they look fabulous!
Delivery time was within a week and the package was great.
Would definitely recommend giving OHS a look
1 July 2026
Unprompted review
Reply from Online Home Shop
Hey Samantha,
Thank you for your review!
We're so glad to hear that you're happy with your order and the delivery service. 😊
We really appreciate the feedback.
Olivia @ OHS
Perfect
Perfect everything was great service quality of the product great
9 July 2026
Unprompted review
Reply from Online Home Shop
Hi Louise,
Thank you so much for your review.
We're happy to hear that you love our products just as much as we do!
Have a lovely week!
Olivia – OHS
Very helpful
Very helpful. Part of my order was missing, I emailed to enquire, was advised that it was out for delivery,
Package arrived today,
Thank you
Thoroughly recommended
13 July 2026
Unprompted review
Reply from Online Home Shop
Hi Tina,
Thank you so much for your feedback.
We're so happy to hear that you have had such a great experience getting your query resolved by Thaniyah. We will make sure this goes back to them!
Olivia @ OHS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.