OnlineFilings™ Reviews 

2,742
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 384 reviews, reviewers had a great experience with this company. Customers deeply appreciate the simple, straightforward processes and supportive staff who guide them smoothly through various administrative tasks. People frequently mention that completing online document filings is fast, highly efficient, and saves a significant amount of time compared to navigating alternative government platforms. Some reviewers were not happy with the lack of transparency regarding whether this is an official government service, noting that users must handle submissions themselves and encounter lagging web pages. A few other consumers also felt that customer support was completely unhelpful when facing technical difficulties or trying to resolve unexpected mistakes during the filing process.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting smooth and... See more

Service

Users describe ambiguous interactions with service, reflecting sharply contrasting experiences among... See more

Website

People report ambiguous experiences with website usage, reflecting a wide split in consumer opinions. While... See more

Customer service

Consumers find customer service to be ambiguous, reflecting a wide division in experiences. While many... See more

Staff

Reviewers express high satisfaction and appreciation for the helpful and professional staff members.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This was the first time of verification and updating companies house the two codes M &C have been safely saved The update of the activities , was good Payment was taken before competition - but h... See more

Company replied

Rated 4 out of 5 stars

Easy to do eventually. I didnt have a number required at the end once i had done all the paperwork and it was sent out to me. Once I got it, very straight forward

Company replied

Rated 4 out of 5 stars

It was quite interesting one getting some information you might need for the filling to complete it. I would have prefer if I had all the information I needed for the filling to be able to speed up th... See more

Company replied

Rated 4 out of 5 stars

The website can lag and get stuck. Double check that it actually submits, because I had problems. Otherwise, all good!

Company replied


Company details

  1. Business Administration Service

Written by the company

Say goodbye to confusing paperwork and endless government portals. At Online Filings, we combine smart technology with real human support to help you do business better. Online Filings is fully authorised by Companies House and recognised by HMRC.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 56% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.1

All reviews

(2,742)

389 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was straightforward with no…

It was straightforward with no complicated steps

22 July 2026
Unprompted review
OnlineFilings™ logo

Reply from OnlineFilings™

Hi Mayen,

We appreciate you taking the time to leave us a review. It’s great to hear you found the process straightforward and didn’t have to deal with any complicated steps.

Thanks again for your feedback. We will be here to assist should you need our services in the future.

- The Online Filings team

Rated 5 out of 5 stars

Worth paying them to sort it

I went around in circles for many hours on the Government website and got nowhere. All I wanted was the Companies House personal code which online filings sorted for me, so they get five stars!

22 July 2026
Unprompted review
OnlineFilings™ logo

Reply from OnlineFilings™

Hi Paul,

Thanks a lot for taking the time to write a review. We’re glad we could help you get your personal code sorted after you’d spent so much time trying to find the right information elsewhere.

We really appreciate the five stars and your kind words.

- The Online Filings team

Rated 5 out of 5 stars

Really smooth process from start to…

Really smooth process from start to finish. It saved me a bunch of time doing my company filings, and the platform is super easy to use. Would definitely recommend.

14 July 2026
Unprompted review
OnlineFilings™ logo

Reply from OnlineFilings™

Hi Tatiana,

Thanks so much for the review.

Great to hear we saved you some time and that you found the platform easy to use.

We really appreciate the recommendation and would be happy to help you again in the future!

- The Online Filings team

Rated 5 out of 5 stars

Such a straightforward process

Such a straightforward process from start to finish. I had a quick question before submitting, and Victor got back to me right away to clear it up. Excellent service that saves so much time. Highly recommend!

20 July 2026
Unprompted review
OnlineFilings™ logo

Reply from OnlineFilings™

Hi Arcadii

Thank you so much for taking the time to leave us such a lovely review. We’re really pleased to hear the process was straightforward from start to finish, and we’ll make sure Victor sees your kind words too.

It’s great to know we could answer your question quickly and save you some time. Thanks again for recommending OnlineFilings.

- The Online Filings team

Rated 5 out of 5 stars

It was all very straightforward easier…

It was all very straightforward easier than expected.

21 July 2026
Unprompted review
OnlineFilings™ logo

Reply from OnlineFilings™

Hi Hunter,

We’re really pleased to hear everything was straightforward for you. It’s always good to know we could make the process easier than expected.

Thank you for taking the time to leave us a review, and we’d be happy to help again whenever you need us.

- The Online Filings team

Rated 5 out of 5 stars

Amazing stuff!!

Amazing stuff!!

22 July 2026
Unprompted review
OnlineFilings™ logo

Reply from OnlineFilings™

Hi Gari,

We’re delighted to hear you had such a positive experience with us. It really does mean a lot to know you were happy with the service.

Thank you for taking the time to leave us a review, we really appreciate it.

- The Online Filings team

Rated 5 out of 5 stars

Exquisite service

Fast, efficient service

15 July 2026
Unprompted review
OnlineFilings™ logo

Reply from OnlineFilings™

Hi Gamuchirai,

We really appreciate your kind words and are glad you found our service fast and efficient. Thank you for taking the time to leave a review. We’ll make sure your feedback is passed on to the team.

- The Online Filings team

Rated 4 out of 5 stars

This was the first time of verification…

This was the first time of verification and updating companies house the two codes M &C have been safely saved
The update of the activities , was good
Payment was taken before competition - but ha ho
Richard

22 July 2026
Unprompted review
OnlineFilings™ logo

Reply from OnlineFilings™

Hi Richard,

Thank you for taking the time to leave us a review. We’re pleased to hear that the verification and Companies House update went smoothly, and that you were happy with the updates made to your company activities.

We’re always aiming to provide a 5-star experience, so we’d love to understand what we could have done better to earn that final star. All the information about how the process works and what is required is available on our website before the checkout stage, and once an order has been placed, customers are directed to the relevant filing to complete the process.

We have contacted you via Trustpilot for more information, or you can reach us directly at support@onlinefilings.com.

Thanks again for choosing Online Filings.

- The Online Filings team

Rated 5 out of 5 stars

Keep the person who you've employed

Keep the person who you've employed. He is quick.

22 July 2026
Unprompted review
OnlineFilings™ logo

Reply from OnlineFilings™

Hi Hakim,

Thanks for taking the time to leave us a review. We’ll make sure your feedback is passed on to the team.

We’re glad you’ve had such a positive experience and we’ll be happy to help again in the future.

- The Online Filings team

Rated 4 out of 5 stars

You always response to my emails and…

You always response to my emails and follow up on my cause when the UTR letter was not posted within the 15th day thank you I now have the UTR letter.

22 July 2026
Unprompted review
OnlineFilings™ logo

Reply from OnlineFilings™

Hi Ernest,

Thank you so much for taking the time to leave a review! We are thrilled to hear that our team was able to keep you updated and support you until your UTR letter arrived.

We are always looking for ways to improve, so we would love to hear any feedback you might have on what we could do to earn that 5th star from you.

We've reached out via Trustpilot, or you're welcome to contact us directly at support@onlinefilings.com so we can look into this further.

Best regards,
- The Online Filings Team

Rated 4 out of 5 stars

The taxes are unreal….from 13£ to 89£…

The taxes are unreal….from 13£ to 89£ for 2 years thats a big joke….

22 July 2026
Unprompted review
OnlineFilings™ logo

Reply from OnlineFilings™

Hi Borislav,

Thank you for taking the time to leave us a review.

We appreciate your feedback regarding the cost of the service. We would like to clarify that the increase in the total price compared with previous years is due to an increase in the Companies House filing fee, which is set independently of Online Filings. Our service fee has remained unchanged.

As an independent company filing service, we always aim to be transparent about our pricing so customers can choose whether to file directly with Companies House or use our service, which includes guidance, compliance checks and support throughout the filing process.

We'd really appreciate hearing more about what we could improve. We've reached out via Trustpilot, or you're welcome to contact us directly at support@onlinefilings.com so we can look into this further.

- The Online Filings team

Rated 5 out of 5 stars

Quick and straightforward

Quick and straightforward. Would recommend.

21 July 2026
Unprompted review
OnlineFilings™ logo

Reply from OnlineFilings™

Hi Louise,

Really appreciate you taking the time to leave us a review. Glad we could keep things quick and straightforward for you.

Thanks again and we’ll be happy to help again whenever you need us.

- The Online Filings team

Rated 5 out of 5 stars

The efficient way my account is dealt…

The efficient way my account is dealt with.
Communication was great.

11 July 2026
Unprompted review
OnlineFilings™ logo

Reply from OnlineFilings™

Hi Alex,

Thanks for the 5 stars. We really appreciate you taking the time to leave a review, and it’s great to know you’ve had a positive experience with OnlineFilings.

We’ll be happy to help again whenever you need us.

- The Online Filings team

Rated 5 out of 5 stars

Fast and reliable

Fast, professional, and easy to use. The whole process was simple, communication was clear, and everything was completed efficiently. Highly recommended!

21 July 2026
Unprompted review
OnlineFilings™ logo

Reply from OnlineFilings™

Hi Muhammad,

It's rewarding to know that our team and platform provided the level of service you were looking for. We work hard to make company filings as efficient and transparent as possible, and we're delighted this was reflected in your experience.

Thank you for your kind recommendation and for taking the time to share your feedback.

- The Online Filings team

Rated 5 out of 5 stars

Received a letter to stay compliant and…

Received a letter to stay compliant and keep my company active. It has easy to use QR codes for each section you wish to update.

21 July 2026
Unprompted review
OnlineFilings™ logo

Reply from OnlineFilings™

Hi Jack,

Thank you for your kind review.

We're pleased to hear that our reminder letter provided a simple way to access the information you needed. Small features like the QR codes are designed to save our customers time and make the filing process easier.

Thank you for sharing your experience with Online Filings.

- The Online Filings team

Rated 4 out of 5 stars

It was a fairly easy process

It was a fairly easy process. A few things were a little difficult, but I expected that.

20 July 2026
Unprompted review
OnlineFilings™ logo

Reply from OnlineFilings™

Hi Scott,

Thank you for the review!

We're glad to hear that you found the overall process fairly easy.

We're always aiming to provide a 5-star experience, so we'd love to know what we could have done better to earn that final star from you. We have contacted you via Trustpilot requesting more information, or you can reach us directly at support@onlinefilings.com.

Thanks for choosing Online Filings!

- The Online Filings Team

Rated 5 out of 5 stars

I was getting stuck as I didn't realise…

I was getting stuck as I didn't realise I had filled in my birthday wrong. I had two very helpful people Gabriela and Hugo who emailed as soon as they could . When my details were up dated it was very quick and easy to complete it.

20 July 2026
Unprompted review
OnlineFilings™ logo

Reply from OnlineFilings™

Thank you for your wonderful review.

We're delighted that Gabriela and Hugo were able to help you identify the issue and get everything back on track. It's great to hear that, once your details had been updated, you were able to complete the filing quickly and without any further difficulties.

We'll be sure to share your kind comments with them. Thank you for taking the time to share your experience with Online Filings.

- The Online Filings team

Rated 5 out of 5 stars

I thought the site was user friendly.

I thought the site was user friendly.

18 July 2026
Unprompted review
OnlineFilings™ logo

Reply from OnlineFilings™

Hi Mr Simon,

Thank you for taking the time to leave us a 5-star review.

It's wonderful to know that you found our website easy to navigate. Creating a platform that customers can use with confidence is something we continually strive for.

We truly appreciate your feedback.

- The Online Filings team

Rated 5 out of 5 stars

Fabulous clear and fast service

Fabulous fast service
Easy dashboard and clear information of what is needed for filing a PCS statement
Much easier than navigating Co House site

16 July 2026
Unprompted review
OnlineFilings™ logo

Reply from OnlineFilings™

Hi Suzanne,

Thank you for your fantastic review.

We're pleased to know that our platform provided a clear and user-friendly experience for your Confirmation Statement filing. Helping customers understand exactly what's required is one of our main priorities.

- The Online Filings team

Rated 5 out of 5 stars

Excellent service

Excellent service, quick and easy and big bonus was able to do at weekend

18 July 2026
Unprompted review
OnlineFilings™ logo

Reply from OnlineFilings™

Hi John,

Thank you for your fantastic review.

It's wonderful to hear that our service fitted around your schedule and made the filing process simple to complete. Knowing that our platform could help, even over the weekend, is exactly what we aim for.

We appreciate your feedback and hope to assist you again in the future.

- The Online Filings team

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