Online Divorce Reviews 940

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 245 reviews, reviewers had a great experience with this company. Customers frequently highlight the ease of use and the straightforward nature of the user experience, making complex processes much simpler. Many appreciate how the service streamlines tasks, saving time and effort, and often note the clear explanations provided. However, some people were dissatisfied with the pricing and payment structure, mentioning unexpected additional fees and charges that were not clearly communicated upfront. There were also occasional concerns about the service, with a few customers reporting issues with receiving paperwork promptly or feeling that the support did not meet their expectations.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting its ease and speed. Many reviewers... See more

Service

Customers consistently note ambiguous experiences with service. While some reviewers praise the great service... See more

Website

People report ambiguous experiences with the website. While some customers found the website easy to navigate... See more

Price

Consumers find price to be negative, expressing significant dissatisfaction with unexpected and misleading... See more

Payment

Customers had negative experiences with payment, expressing significant dissatisfaction with unexpected and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was concerned at first when filing my divorce with this company but after reading the reviews I decided to file. I am very happy I did. First Customer Service is outstanding. I called several times... See more

Company replied

Rated 4 out of 5 stars

Amount of $$ it cost though online vs attorney. Best for uncontested divorce.

Company replied

Rated 5 out of 5 stars

The representative under stood I was disabled and having a hard time maneuvering through the forms to make the necessary changes I needed to make in order to process. He was very helpful, guided me t... See more

Company replied


Company details

  1. Legal Services

Written by the company

Online Divorce will help you to terminate your marriage quickly and easily, you will not need to spend time and money on an attorney. Using our service, you can readily fill divorce forms online simply by answering the questions about your marriage. Online Divorce gives 100% guarantee that your divorce forms will be approved by the court.


Contact info

3.9

Great

TrustScore 4 out of 5

940 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great reviews

Great reviews! I know I can trust this service after reading all of the positive things customers before me have said. Easy to answer questions that were easy to understand. Affordable. Convenient. Doing things online will help me and my spouse avoid hefty legal fees and standing in a court room before a judge. Stress Free! :D

24 September 2025
Unprompted review
Online Divorce logo

Reply from Online Divorce

We’re grateful that you took the time to leave us a review. Thanks a lot!

Rated 2 out of 5 stars

SLAs are not followed no progress made

SLAs are not followed so they don't have to provide a refund when they inevitably screw something up.

I signed up and immediately completed my information sending the paperwork to my caseworker. They said forms are reviewed and ready within 2 business days. 4 business days later after I reached out, they finally posted them for my review. Once I mailed my signed forms back, it took another 12 business days for them to review my signed paperwork, when their SLA is 7-10.

Including the time USPS uses to deliver documents, you're easily outside the 30-day refund period. I paid for Platinum Service which included the tracking/mailing of the forms for both parties. And when my spouse refused to sign his forms, they refused to send my paperwork to the courts for filing without his.

They've refused a refund for the Platinum Service upgrade; I was not asking for the monthly membership or initial filing fee to be refunded. They have to review my request to return my documentation, including marriage certificate and money order, why? DC's forms for contested and uncontested divorces are identical and you only need the complaint to start the filing process. It's been over a month and no progress was made by them.

You won't file my paperwork, but you also won't send it back? I went downtown and filed for divorce myself and was given a scheduled court date.

I have paid about $600 to onlinedivorce.com and have nothing to show for it. Stay away from this scam of a company. Read BBB for more real life reviews!!

24 September 2025
Unprompted review
Online Divorce logo

Reply from Online Divorce

We're committed to helping every customer, but we weren't able to verify your account in our system.
If you've used our service and experienced an issue, we’d appreciate the opportunity to make things right. Please contact us directly so we can look into it and assist you further.

Rated 5 out of 5 stars

No hassle

No hassle, Inexpensive

19 August 2025
Unprompted review
Online Divorce logo

Reply from Online Divorce

Thank you very much for sharing your review. We love hearing from our customers.

Rated 4 out of 5 stars

Ease of use

Ease of use , so far

15 September 2025
Unprompted review
Online Divorce logo

Reply from Online Divorce

Thank you, Glenn! Your feedback means a lot to our team.

Rated 2 out of 5 stars

I couldn't use my card for Affirm

I couldn't use my card for Affirm, but it took the entire charge on the same card??? Why offer the payments?

13 September 2025
Unprompted review
Online Divorce logo

Reply from Online Divorce

Please reach out to customer service to help change your payment method. We're happy to help!

Rated 1 out of 5 stars

They kept finding little reasons to…

They kept finding little reasons to drag out an uncontested divorce without children, insisting on sending paperwork back and forth through the mail until finally they lost a $408 money order for the filing fee by not requiring a signature for original documents. Idiots, and if you mess with them knowing this you must be an idiot too.

10 September 2025
Unprompted review
Online Divorce logo

Reply from Online Divorce

We strive to assist every customer, but we couldn’t verify your account in our system. If you used our service and encountered an issue, we’d like the chance to make it right. Please reach out to us so we can investigate and help resolve your concerns

Rated 5 out of 5 stars

Price

Price is important

7 September 2025
Unprompted review
Online Divorce logo

Reply from Online Divorce

Agree! Thank you for sharing your feedback.

Rated 5 out of 5 stars

Enroll

Easy to access and enroll

5 September 2025
Unprompted review
Online Divorce logo

Reply from Online Divorce

Thank you for sharing!

Rated 3 out of 5 stars

Divorce----------

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5 September 2025
Unprompted review
Online Divorce logo

Reply from Online Divorce

Divorce is hard. Please message us if we can help make the process easier on the site. Thank you.

Rated 4 out of 5 stars

It was easy

It was easy, just had a couple of issues with the site

9 January 2025
Unprompted review
Online Divorce logo

Reply from Online Divorce

Glad it was easy. Please message us with any issues. Your feedback is valued. Thanks.

Rated 5 out of 5 stars

You did excellent

You did excellent! Thank you so much.

26 August 2025
Unprompted review
Online Divorce logo

Reply from Online Divorce

Thank you for trusting us to help with this difficult process.

Rated 5 out of 5 stars

So far so good

So far so good! Thank you!

28 August 2025
Unprompted review
Online Divorce logo

Reply from Online Divorce

We really appreciate you sharing your review of our service. Thank you!

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