OnlineAutoParts Reviews 

308
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 231 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, excellent product quality, and competitive prices across their extensive online catalog of auto parts. Many consumers also appreciate the helpful customer support, noting that orders are accurately processed and items arrive securely packaged and ready to install. However, some people mentioned issues with specific components or incorrect part fitting descriptions on the website. A few reviewers noted that certain replacement items failed prematurely, experienced operational noise, or required extra manual adjustments to fit correctly. Some buyers also reported receiving items that did not match expectations or experienced unexpected mechanical failures shortly after installation.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting that items are well-made and fit their... See more

Delivery service

Users describe positive interactions with delivery service, highlighting consistent fast shipping and prompt... See more

Price

Customers consistently note positive experiences with price, highlighting that the costs are extremely... See more

Quality

Customers report widespread satisfaction regarding product quality, noting that parts match descriptions... See more

Service

People report high satisfaction with the service, praising the knowledgeable staff and helpful assistance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a heater tap for my old VT Wagon. Easy enough to find on the site, great description, confident that the part would be a good aftermarket replacement. Everything was were it was supposed... See more

Rated 5 out of 5 stars

Came across this website when trying to buy a rear louvre which no one seems to make anymore BUT found a rear windy blind with these guys and after a few emails back and forth I placed an order and wh... See more

Rated 5 out of 5 stars

I have purchased quite a few bits and pieces for my old Hilux, from new shocks to a complete filter service kit. I’m in a remote town in southern wheatbelt WA and the parts always arrive prompt... See more

Rated 5 out of 5 stars

Nothing but perfect each time I have dealt with them. If wrong part sent, NP new part sent out. Or I return for a refund. I have done both a few times but out of the amount of times I got from here th... See more


Company details

  1. Auto Parts Store
  2. Car Accessories Store

Information provided by various external sources

We are dedicated to supplying an amazing range of quality products at super low prices sending via mail order around Australia and world-wide.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

308 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(308)

233 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a fantastic experience with OnlineAutoParts!

I had a fantastic experience with OnlineAutoParts! Their website made it incredibly easy to find the exact components I needed for my vehicle, and the pricing was much more competitive than local retail stores. My order was packed securely and arrived ahead of schedule, with every part matching the description perfectly. The entire transaction was smooth and hassle-free from start to finish. I highly recommend them to anyone looking for reliable service and quality car parts.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended.

I have purchased quite a few bits and pieces for my old Hilux, from new shocks to a complete filter service kit.

I’m in a remote town in southern wheatbelt WA and the parts always arrive promptly and usually within a week.

Very happy with the service OnlineAutoParts provides and the prices are genuinely excellent.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Good price

Good price
Great communication, changed courier at my request from Aramex to Express Post to ensure a quicker delivery to WA
Would recommend

3 July 2026
Unprompted review
Rated 1 out of 5 stars

Your desk staff inconvenienced me on…

Your desk staff inconvenienced me on pickup the order at your warehouse. My phone was damaged and I couldn't retrieve the email with the order number. He used my name and phone number and told me I hadn't ordered anything since 2021. That was a load of crap for a start. As I was in the area I decided to pick up the part. I then had to find a place to repair my phone at Chermside at cost of 150.00. I then went back with email and I was given the ordered part. I live in Redland Bay on a Island. My advice try harder you prick. I have purchased numerous parts from you for two vehicles over the years.Did I get an apology. When I returned? NO.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Service and products were of high level!

Dealing with Online Auto parts was the easy part and products were good quality.
However, the transport company was far from acceptable. Dispatched from Brisbane on a Friday for delivery to Toowoomba Wednesday . Then advised there was a 48hour delay so delivery would be Friday morning.
After calling the "call center in the Philippines was told the goods were delivered to the Toowoomba depot on Tuesday . Only other choice was to visit the local depot to collect the goods however they were still packed in the Tuesday crate. Upon waiting for 30 minutes they evenually got my parts out. Then forwarded emails advising my delivery had been completed. Suggest you get another courier for outside Brisbane.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

So glad we found this store.

So glad we found this store.
Had ordered a part on Ebay and even though it said it was for our Model car they were just a tad too long.
This site was clear with measurements and what cars they're meant for.
Postage was super fast and well packed and they fit perfectly.
So comforting to know where we can find future parts for our 2016 Territory.
Thanks all, cheers

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service

User friendly website with a huge range of parts in stock. My order was dispatched and delivered promptly. Excellent service.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Five Stars Out of Five

Five Stars Out of Five !
Great customer service.
July 2026.
Found the replacement part for my Hyundai on their extensive website, payment process easy and delivery within days.
Had the part installed and mechanic noticed unfortunately the part was incompatible.
SMS'd their helpful support team.
Sent videos of error part and was given option to refund or replace.
I opted for replacement and that parcel arrived within days.
Thanks Autoparts! Five Stars!!

1 July 2026
Unprompted review

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