They sent my cigars with incorrect documents which led to customs rejecting them. Over the span of almost a month I have sent them maybe 10 emails with only two replies with silly apologies. Some... See more
Company replied
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See what reviewers are saying
I have had a very good experience of dealing with 'Online Cigars'. Cigars always securely packed and in good condition, any problems have been dealt with by customer relations quickly and politely. So... See more
Absolutely brilliant service yet again from online cigars, really fast delivery packaged excellently can't fault them! Always my go to when humidor is running low top company.
A couple of minor issues over time, but on the whole service has been excellent. Dispatch within a couple of days and prompt delivery. Obviously there can be delays with customs, but those are beyon... See more
Company details
Written by the company
Wide selection of authentic, premium Cuban Habanos cigars online from Europe's biggest online international cigar store. Reviews on nearly every cigar we sell. Low prices plus worldwide shipping. Retail and wholesale available.
Contact info
Embrach-Embraport Freeport, 8424, Zurich, Switzerland
- hello@online-cigars.com
- online-cigars.com
4.4
Excellent
798 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I think we can do more activities
I think we can do more activities, increase coupon activities, and update the supply of goods to attract more customers in China.
13 March 2025
Reply from Online Cigars
Thank you for the feedback!
Reply from Online Cigars
Thanks for the review :)
I understand you changed a few things…
I understand you changed a few things in your packaging / parcels. However last three orders i have received have been pulled by customs.
i understand that is my responsibility, just something to think about in the future.
5 March 2025
Reply from Online Cigars
Thank you for the feedback.
Reply from Online Cigars
Thanks so much for the review!
Reply from Online Cigars
Thank you for the kind review :)
Hard to beat these guys.
Excellent customer service, fast delivery and the prices.... Well they speak for themselves.
5 March 2025
Reply from Online Cigars
Thank you for your fantastic review! We're delighted you’re happy with our service, delivery, and prices. Hope to see you again soon!
Good price, fast shipping but need more sampler
a great website offering a good selection of cigar at reasonable prices. The purchasing experience was smooth, and the shipping is generally fast, which makes ordering from them convenient. But I hope they expand their Cigar Sampler options in the future to include more variety,
5 March 2025
Reply from Online Cigars
Thank you for your feedback! We're glad you enjoyed your shopping experience and appreciate your suggestion on expanding our Cigar Sampler options. We'll definitely take it into consideration. Hope to serve you again soon!
Great range of cigars at a great price
Great range of cigars at a great price. Very receptive to email requests for information when UK Customs overcharge import duties.
My Go to place for New World cigars now.
5 March 2025
Reply from Online Cigars
Thank you for your support! We're glad to be your go-to for New World cigars and always happy to assist with any queries. Looking forward to serving you again!
Good experience
Overall experience is very good. Trustworthy online seller. Area of imrovement is to re-consider pricing & handling charges compare to other competitors.
5 March 2025
Reply from Online Cigars
Thank you for your feedback! We're glad you had a great experience and appreciate your suggestion. Hope to serve you again soon!
Reply from Online Cigars
Thank you for your kind words! We're thrilled to hear you're happy with our service. Hope to keep it 10/10 for you!
Service is great, but World cigar selection needs improving
Your service is great, but your selection of World cigars is not improving.
5 March 2025
Reply from Online Cigars
Thanks for the review, really appreciate the feedback, we will look into increasing our World offering :)
Online cigars
Excellent I can't be more happier,great website easy to navigate also fast delivery
3 March 2025
Reply from Online Cigars
Thank you so much for your kind words!
Reply from Online Cigars
Thank you! We're glad you had a great experience. We appreciate your support! 😊
Good keeping condition of cigars
Good keeping condition of cigars. Knows the value of this lifestyle. Keep it up!
19 February 2025
Reply from Online Cigars
Thanks for the review, really appreciate it!
Reply from Online Cigars
So glad you’re happy with your order! Thanks for the great feedback.
Reply from Online Cigars
Thank you for the amazing review! Looking forward to serving you again.
Professionals and trustworthy
Everything was smooth and easy, great communication.
One small issue is sometimes they forget to write the address and the phone number on the package so it takes customs a while to reach out, aside from that Everything is great.
20 February 2025
Reply from Online Cigars
Thank you for your trust and support! Looking forward to serving you again.
The best cigars dealer on the internet
The best cigars dealer on the internet, reliable and awsome. Thank you onlinecigars team.
20 February 2025
Reply from Online Cigars
So happy to hear that you’re satisfied! Thanks for the 5-star rating.
Great service and speedy delivery
Great service and speedy delivery. Amazing prices. Will be using them again.
20 February 2025
Reply from Online Cigars
I truly appreciate your kind words and support!
Authentic and everything packed…
Authentic and everything packed perfectly. I received my shipment in 3 business days in North America. One of my favorite vendors to do business with.
13 March 2025
Unprompted review
Reply from Online Cigars
Your review made my day! Thank you for choosing us.
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