I recently received my order of the Unified Move Wrap Leggings in size M. I usually order size M from this brand, and it has always fit me well. However, this time the leggings feel significantly ti... See more
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Review summary
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Had an issue where I received leggings that had clearly been returned and were covered in dog hair. Poor reflection on checking returns. However I could fault the customer service from rowan who only... See more
Company replied
I bought this pink UnifiedMove Wrap Flared Bottoms for £60, which is quite expensive, so I expected much better quality. Unfortunately, they very disappointing. The fabric is very thin, completely s... See more
Company replied
Ordered item in UK. Sent me someone else's order (NY USA) with matching invoice enclosed. Contact info does not work. Replied to email to me, to 'support' at Oner Active which got kicked back twic... See more
Company details
Written by the company
To Be Extraordinary
Contact info
230 City Road, 2nd Floor, EC1V 2QY, London, United Kingdom
- noreply@oneractive.com
- oneractive.com
3.9
Great
7K reviews
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Reply from Oner Active UK Ltd
We're glad your customer experience was great. Thank you for your feedback; we appreciate it!
Just don't buy from this scam company
Just don't buy from this scam company. I am waiting for my money back for 70 days already, I returned the items, courier and the employers from the warehouse confirmed that items have been received, but Oner active is not refunding me, as they are scam.
5 March 2026
Unprompted review
Reply from Oner Active UK Ltd
We regret to hear about the trouble you've experienced with your refund. We appreciate you bringing this to our attention. Please be assured that we are looking into this matter to determine how we can prevent similar situations in the future.
I’ve been a customer for almost a year
I’ve been a customer for almost a year, and I’m truly happy to continue to support this brand. I recently reached out to the customer service team to fix an issue with my account. I was helped quickly and promptly. Theodore specifically was exceptional and helped me along the way. I really appreciated his assistance, most importantly the issue being solved in a timely manner. I love their products and because of this experience, I’m even more happy to support.
2 March 2026
Unprompted review
Reply from Oner Active UK Ltd
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We’re delighted to hear that you’ve been enjoying your experience with us over the past year and that our team was able to assist you quickly when you reached out.
Your support and feedback inspire us to continue delivering the best possible experience for our community. If there’s anything we can do for you, please don’t hesitate to reach out – we’re always here to help.
Scam do not order from this brand
So so bad. Do not order from this brand. My order was not delivered and they will do nothing about it. Service is shocking. They will not replace or issue refund for my £100 order. Scam and theft. Should have looked at google reviews before ordering as they are scamming everyone
3 March 2026
Unprompted review
Reply from Oner Active UK Ltd
We are very sorry to hear about the issues you experienced with your order and our service. We appreciate you bringing this to our attention. Please reach out to our Customer Experience team via our website so we can find you a resolution. Thanks for your feedback.
Avoid this company I reached out to…
Avoid this company I reached out to them as I have a return they are delaying the return so i will not get my money back not only that but they won’t give me the return address they gave a fed ex return when there is no fed ex company were I live even the post office does not do fed ex no one does this is terrible I’m left with a package that I can’t send back and I tried reaching out to the customer service team very unhelpful won’t even give me a return address do not buy from this company I will be going on YouTube to spread how bad and terrible this company is they gave me a fed ex return address and knew there was no fed ex from where I am from as they had my address already.
3 March 2026
Unprompted review
Reply from Oner Active UK Ltd
We regret you're having trouble returning your order. We're sorry the provided return process isn't working for you. We'll investigate the return address issue and work to improve our processes. We appreciate your feedback.
Inconsistent size and no response
Ordered 3 straight leg soft motions, they all came in different lengths. I have DMed and submitted a customer service form 5 days ago and still haven’t received a response “within 72 hour” stated on your website. Updated you via DM and you advised me that they will reach out within 24hours but it’s been more than 48 hours now ? Disappointed as platinum member
25 February 2026
Unprompted review
Reply from Oner Active UK Ltd
Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear that your experience was not what you had hoped for, especially regarding the different lengths of the SoftMotion Straight Leg Bottoms and the delay in receiving a response.
We truly want to make things right and would be grateful for the opportunity to hear more about your concerns. It looks like we may have missed your original request, so could you please raise another request with us via our website so our team can pick this up and assist you as soon as possible?
Thank you for your understanding, and we look forward to helping resolve this for you.
My items eventually came they didn’t…
My items eventually came they didn’t fit the sizing was all wrong and I requested a refund. I posted the label they provide for the refund and sent my items back.. I have waited and waited not had any refund, help or support with this despite contacting them several times. There is no customer services at all
3 December 2025
Unprompted review
Reply from Oner Active UK Ltd
Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear that your experience was not what you had hoped for, particularly regarding your return and refund. Providing exceptional service is incredibly important to us.
We truly want to make things right and would be grateful for the opportunity to look into this for you. If you haven’t already, please raise a support ticket with our team and include your order details so we can investigate the status of your return and refund as quickly as possible.
Your voice matters to us, and we’re committed to doing everything we can to restore your trust and improve our services. Thank you for your understanding.
Quality gone BAD !!!!
Quality gone BAD !!!!
The material is cheap and doesn’t last a month.
…. Get back good quality you had before !
15 January 2026
Unprompted review
Reply from Oner Active UK Ltd
Thank you for taking the time to share your honest feedback.
Our design team puts great care into creating products that not only look great but feel amazing to wear. We’re really sorry to hear that the quality didn’t meet your expectations on this occasion, as we never want you to feel let down by a purchase.
Your trust means everything to us, and we're committed to delivering exceptional products every time. If you haven’t already, please reach out to our Customer Experience team with a few more details about the item you purchased, as we’d love the opportunity to look into this further and help.
The pants arrived with some stains…
The pants arrived with some stains (probably from the freight) but after contacting customer service they handled the situation both fast and easy, will continue being a customer
26 February 2026
Unprompted review
Reply from Oner Active UK Ltd
Thank you so much for taking the time to leave us a 5-star review! We’re really pleased to hear that our team was able to assist you quickly and make the situation easy to resolve.
We’re sorry to hear your pants arrived with stains, but we’re glad our customer support team could step in and help. It means a lot to know that you’ll continue to support our brand.
Your feedback and support truly motivate us to keep providing the best possible experience for our customers. If there’s ever anything we can help with in the future, please don’t hesitate to reach out – we’re always here to help!
Very helpful service
I ordered 2 shorts and a vest. The shorts came incredibly good, just perfect in every way. The vest came a lot more see through than I expected, I sent an email about the situation and what can be done, the service shocked me from how good it was. They refunded me 100% of the vest cost, and told me I can keep it. Very good experience, definitely will purchase from Oner active again!
26 February 2026
Unprompted review
Reply from Oner Active UK Ltd
Thank you for sharing your experience and leaving us a 5-star review! We’re glad to hear that you loved the shorts and that our team could resolve the vest issue quickly.
Your feedback means a lot and helps us continue improving our service. We look forward to having you shop with Oner Active again, and if you ever need anything, we’re always here to help.
Great customer service with fast…
Great customer service with fast response and easy process!! Love this brand
21 February 2026
Unprompted review
Reply from Oner Active UK Ltd
We really appreciate you taking the time to share your feedback! It’s great to hear that our team could provide fast, easy support and that you’re enjoying the brand.
Hearing this kind of feedback keeps us motivated to keep improving and delivering the best experience possible. Thanks again for being part of the Oner Active community!
Scammers
Scammers, their customer service is a tragedy. Every time different answers from them.
21 February 2026
Unprompted review
Reply from Oner Active UK Ltd
We appreciate your feedback and regret that you encountered issues with our customer experience team. We'll investigate these inconsistencies to improve.
good customer service
one item arrived with a stain, but customer service was really helpful and the issue was resolved quickly.
19 February 2026
Unprompted review
Reply from Oner Active UK Ltd
Thank you for taking the time to leave us a review! We’re glad to hear that our team could quickly resolve the issue with your order and that you had a positive experience overall.
Your feedback really helps us keep improving and providing the best service possible. If there’s ever anything else we can assist with, don’t hesitate to get in touch—we’re always happy to help!
I am extremely disappointed!!!!!!
I am extremely disappointed with both Oner Active and FedEx. I spent a significant amount of money on my order, and for the past three days the tracking has shown repeated “delivery attempts” — yet the courier has clearly been going to the wrong address.
The tracking claims that “no one was home,” which is simply not true. I have been at home for three days waiting for this package. The delivery photo attached to the tracking update shows a completely different door than mine.
Contacting FedEx has been nearly impossible, and Oner Active’s customer service told me I have to wait 5–7 days for an update. That is unacceptable considering the value of this order. As a customer, I am left without my package, without answers, and without proper support.
This has been incredibly frustrating and disappointing. Poor communication, lack of accountability, and extremely unprofessional handling of the situation. I do not recommend.
18 February 2026
Unprompted review
Reply from Oner Active UK Ltd
Thank you for taking the time to share your feedback with us. We’re genuinely sorry to hear about the frustration and inconvenience you’ve experienced with your order and the delivery process. This is certainly not the level of service we aim to provide.
We truly want to make things right and would like to investigate this matter urgently with FedEx to ensure your package is delivered correctly. Your concerns are important to us, and we’re committed to resolving this as quickly as possible and keeping you updated every step of the way.
Thank you for your patience and understanding—we deeply appreciate it and want to restore your trust in Oner Active.
So disappointed
So disappointed! I was so excited to receive my order and combined the order with a friend so we could save on shipping as I live in Hong Kong. I compared sizing to Gymshark as I have great-fitting activewear from there and also used the Oner Active size calculator and went with the size the website said was a 95% match (S). The material was thinner/lower quality than expected and shorts tighter than expected and not squat proof as a result. So sad to have to return everything I ordered as I was really looking forward to the new cute sets!
13 February 2026
Unprompted review
Reply from Oner Active UK Ltd
Thank you for taking the time to leave a review.
Customer feedback, both positive and negative, is crucial for our company’s improvement and growth. We sincerely apologise that your order did not meet your expectations—this is certainly not reflective of the quality standards we uphold at Oner Active.
We completely understand your disappointment and are sorry that the sizing and material weren’t as you hoped. Your feedback is invaluable and will help us improve both our sizing guidance and product quality. We hope to have the opportunity to provide you with a better experience in the future.
Absolutely AWFUL customer service
Absolutely AWFUL customer service. Messages ignored and blanket copied and pasted responses. Have had my returns for over 4 weeks and no refunds processed for 3 parcels. No haste in escalating it and no concern that I am hundreds of pounds out of pocket.
Wouldn’t recommend purchasing from this place unless you want awful customer service, slow delivery, hassle returning and even slower (non existent refunds).
Also despite their terrible response (almost 14 days later) I still haven’t received my refund. Please do not buy from this brand.
15 February 2026
Unprompted review
Reply from Oner Active UK Ltd
Thank you for taking the time to share your feedback with us. We’re genuinely disappointed to hear about your experience, as this is not the level of service we aim to provide.
We fully understand how concerning it must be to be waiting several weeks for refunds, especially with multiple parcels involved and a significant amount of money outstanding. It’s important to us that every customer feels heard and supported, and we regret that this hasn’t been your experience so far.
We truly want to make things right and would value the opportunity to investigate this further and ensure it is properly escalated. Thank you for bringing this to our attention — we appreciate the chance to address your concerns and work towards a resolution.
Lies Upon Lies
After My previous review regarding the Failure to refund my Order in full, Oner Active replied stating they had now refunded my order.
THIS IS A COMPLETE AND UTTER LIE.
The company have not refunded me let alone contacted me. I would definitely stay clear of this company, never in my life have I had this sort of experience with a company- not only did they not refund my order, they also LIED about refunding it.
I’m beyond dissapointed.
There are plenty of other competitors who will not treat you this way
12 February 2026
Unprompted review
Don’t waste your money
The quality of the material Is very poor. Shipping is always delayed, impossible to get the size you want. The halter tops are insanely uncomfortable on your neck. Just stick to other brands.
14 February 2026
Unprompted review
Reply from Oner Active UK Ltd
Thank you for taking the time to share your honest feedback. We’re really disappointed to hear that your experience hasn’t met your expectations.
Our design team puts great care into creating products that not only look great but feel amazing to wear, so it’s concerning to hear that the material and fit — particularly the halter tops — felt uncomfortable for you. We also understand how frustrating it can be to experience shipping delays or difficulty securing your preferred size.
Your trust means everything to us, and we never want you to feel let down by a purchase. We truly want to make things right and would be grateful for the opportunity to hear more about your concerns so we can share this with the relevant teams and continue improving.
Thank you again for taking the time to share your experience with us.
Refuse to refund me
I wouldn’t recommend ordering from here, especially if you tend to buy multiple sizes and return what doesn’t fit. I sent items back over two months ago and still haven’t received my refund.
I’ve followed up several times by email and keep getting the same response saying it’s being “investigated.” It’s hard to understand how a simple return can take this long to resolve. I’m now £150 out of pocket with no clear update, which is incredibly frustrating and actually illegal!
So disappointing because I actually loved your clothes now this experience has put me off ever ordering again.
13 February 2026
Unprompted review
Reply from Oner Active UK Ltd
Thank you for taking the time to share your feedback with us. We’re genuinely disappointed to hear that your experience has not been what you had hoped for. Providing exceptional service is incredibly important to us, and we understand how frustrating it must feel to be waiting this long for a refund, especially with a significant amount outstanding.
We truly want to make things right and would be grateful for the opportunity to look into this further and ensure it is properly reviewed and escalated. Your voice matters to us, and we’re committed to doing everything we can to restore your trust and improve our services. Thank you for your understanding.
Awful quality don’t bother
Sent me a faulty top with a big hole along the seam and their resolution was to offer me a 15% discount? 😂 or return it which you need to print the label for which is ridiculous in this day and age. Either provide a QR code to return it or don’t send out faulty items. This was my second order from them and both order have had issues (the first items were covered in weird marks that looked like they’d either been worn or used to clean a floor with) I wish I never gave this company a second chance and ordered again the quality control is awful.
10 February 2026
Unprompted review
Reply from Oner Active UK Ltd
Thank you for sharing your feedback with us. It’s very concerning to hear about the problems with both of your orders, and we completely understand why this has been so frustrating. Receiving items with defects or marks is unacceptable, and the experience you’ve had does not reflect the standards we strive for at Oner Active.
We also recognise that the return process should be simple and convenient, and your suggestion about a QR code is a valuable one that we’ll take into consideration. We truly want to make this right and would appreciate the chance to discuss a resolution with you directly, as well as to ensure your concerns about quality control are addressed.
Your experience matters to us, and we’re committed to improving so that future orders meet the high standards our customers expect.
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