OnePlus Reviews 3,459

Do NOT buy from OnePlus — this is a scam. Stay away! OnePlus Never shipped my phone or watch. Despite repeated attempts to reach out, Zack Russel have refused both a refund and a reshipment. At this point, I need either my money back or my order sent again. where the CEO Order # A112505183558000355 

:🚨 STAY AWAY FROM ONEPLUS – WORST COMPANY EVER! 🚨
NEVER PURCHASE FROM THIS BRAND. THEY TOOK MY MONEY, FAILED TO DELIVER MY PHONE, AND PROVIDED ZERO CUSTOMER SUPPORT. ABSOLUTE NIGHTMARE EXPERIENCE. BUY ANY OTHER BRAND BUT NOT ONEPLUS.
I purchased a phone, but I never received it. Although the courier claims it was delivered, I did not get the package. They promised 100 times they solve the problem but never. Always goes to someone idiot repeat same words. Order#
A112505183558000355
⚠ WARNING: OnePlus took my money but never shipped my phone or watch. Despite repeated attempts to reach out, Zack Russel from the company has completely ignored all my emails. I live in Canada, and so far, they have refused both a refund and a reshipment.
At this point, I need either my money back or my order sent again. This situation must be escalated directly to the CEO.
📌 Order # A112505183558000355
Do NOT buy from OnePlus — this is a scam. Stay away!
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I want to share my experience so others don’t go through the same nightmare I did. I tried to do a trade-in with OnePlus, but because they use Mondoaffari, it turned into an absolute disaster.

The offer I was given was far lower than what I was originally quoted. I kept emailing Mondoaffari, trying to get answers, but all I got were generic, unhelpful responses that didn’t address my situation at all. Weeks went by, and I never received a single payment, leaving me frustrated, stressed, and out of pocket.

Honestly, I expected better from OnePlus. Their trade-in program clearly lacks oversight, and partnering with a company that treats customers like this is extremely disappointing. The entire process felt confusing, slow, and hopeless, and it caused me a lot of unnecessary stress.

If you’re thinking about doing a trade-in with OnePlus, please reconsider. Based on my experience, Mondoaffari cannot be trusted, and OnePlus’s program does not protect or prioritize its customers. I learned the hard way — don’t make the same mistake I did.

Warning: I live in Canada Do NOT buy from OnePlus. They took my money, never shipped my phone and watch, and completely ignored my messages and they said they can't refund me or send me order. This is a huge scam—stay far away! Order # A112505183558000355 OnePlus, don't say contact us again.Because I already did it and you never helped @oneplus @oneplus_europe @oneplus_india @oneplus_europe @oneplus_mex @oneplus.msia #OnePlus #oneplus13

Had to contact them re screen problem even though out of warranty and they arranged repair free of charge. Their response via their whatsapp chat very quick also.

Seen a oneplus tab 3 for sale 549. Key worker discount is 30%. As I am losing my sight stm. Though get a bigger tablet. Anyhow after yiu go through all the process od getting your work email registered to benefit from the discount . There is no discount. Its all a scam

I want to start by saying I was a huge fan of One Plus until this past Friday. After I was disappointed last year with a brand new Pixel I said I'll go for One Plus again.

And I did. And I bought a bunch of phones and watches around the beginning of this year. The phones included two One Plus 13 and a 13R. One of the 13 phones (the one I have) started having software problems about two months ago, which I said will definitely go away (spoilers they didn't). Problems are that most apps I open take a LONG time to open, sometimes so long they time out and show errors.

I never got mad because I still had the pixel to open those apps for me, so I was still happy. But then I thought, if I didn't have another phone and would be solely relying on this one, I wouldn't be happy.

So I decided to contact customer service. A lady called Catalina advised me to "clear the cache" (which I always do by the way). Then to "factory reset" the phone, to which my reply was: "Ok but is this normal? Like would you want to spend £1k on a phone just to factory reset it half a year later...?" Of course her response was: "I'm sorry you are not satisfied with the performance of your device."

Seriously OnePlus? I was literally looking to buy some tablets and earbuds but quite frankly if you only offer the "sort it yourself " kind of service then no thank you and never again.

Let's start off with what most of us know. The products are pretty good, until something goes wrong that is.

Have had several phones from OnePlus without any issues, but when I bought the Watch 3 hell broke loose. It got water damaged after two months of use, without actually having it in water.

They had a horrible service in Sweden that overcharged by 4x the price of the watch. I refused to pay.

Then after two weeks discussions with OnePlus support, promising a 30% discount on a new watch, I have not received any help. They keep changing the things I have to do to get the 30% discount and today I've decided that I will never buy another product from them again.

This is only due to the lack of support that they've shown. As a person that would recommend them before, I would suggest anyone reading this: go with something else. Or at least be ready to not have warranty on whatever you buy.

Horrible, horrible support. Huge disappointment.

I purchased a One Plus 12 phone from Best Buy in Florida in Nov 2024. Recently I asked Att to unlock the phone being that I owned it outright. Att advised the Imei number was not valid and the phone could not be unlocked. Last week I changed carriers to Xfinity mobile and was again told the Imei number was not valid. As such I called One Plus and was advised to speak to the seller of the phone. I went to Best Buy and they too were unable to unlock the device. Fortunately the manager was helpful and allowed me to exchange the phone for a Samsung as I dare not buy another One Plus. The customer service at One Plus is nonexistent as they continue to cast the blame on both carriers. I have lodged a complaint with the BBB and with Best Buy urging them not to sell this brand.
As good as the devices may be I would stay far away from this company.
Hope this helps

Had a Oneplus 12 now for 4 months and still wishing I'd stayed with Samsung, for a couple of reason:
1. Direct dialling or texting widgets are the wrong size for maximising the use of your screen

2. Screen mirroring on the 1+12 is not simple especially when sending to a Samsung TV, it needs to be one the same network, either Wifi or Bluetooth, why?

3. The finger print sensor works about 40% of the time, no problem with my old S21

4. Samsung calendar and email were so intuitive, they can't be used as it's not a Samsung, the other apps I've tried are no here near intuitive

5. I love the despign of the one with one exception, the camera sticking out so much and interfering with wireless charging, something to sort for the future

6. Personal hotspot warns you ever time you use it that using it for too long cause...etc., ok I've got it but I use my phone as my internet

7. The location tracking "Timeline" cannot be added to the home screen, why not?

8. The location tracking is terrible, sometimes out by miles and every night it has me bedded down in a neighbours house?

I'll give to the end of the year but it looks like I might be converting back.

Their phones are great but their customer support and replacement experience are plain and simple horrible. They had me waiting for 3 weeks for a simple replacement just to tell me they had no stock and that I would have to wait for a week or longer. This was a simple replacement by the way, not a repair. Just an awful experience.

Just change from a OnePlus Nord ce 3 lite 5g to a OnePlus Nord 5 smooth i am very pleassed

This has been the most disappointing customer experience I have ever had with a major brand. OnePlus may build decent hardware, but a company is only as good as its customer service — and in this area, OnePlus has completely failed.

I purchased a OnePlus 13, and immediately after my purchase, the price dropped by $200. When I reached out to customer support to ask for a fair adjustment, they outright refused, hiding behind rigid policy instead of valuing their customer.

This kind of treatment shows that OnePlus does not care about its customers once they’ve made the sale. I have never dealt with a company that showed so little regard for fairness or customer satisfaction.

I will never recommend OnePlus to anyone, and I strongly advise others to think twice before purchasing. The lack of accountability and disregard for customers is unacceptable and has permanently damaged my trust in this brand.

I am using the OnePlus 11. It’s a good phone, and the camera is also very good. The 120Hz refresh rate makes the experience smooth. Sometimes it lags a little when I play games, but not too much. Overall, my experience has been good.

Bought OnePlus 13, phone seems fine but the main camera 1x images come out blurred! ... aparently it's a known bug and has been known for months. Phone reviews don't mention this but when you go looking for the issue it's on the forums and reddit... still unfixed, considering getting a refund now as this is a core feature.

Bought a OnePlus Tab from the website with the option for a trade in, sent my device as per their instructions and received an email saying that the IMEI/SN is not correct and therefore I have to spend €27 just to get my device back, which is HALF THE COST OF THE TRADE IN?! my first experience buying with OnePlus and probably my last. What a scam of a company and the trade-in company is completely useless too, they also have terrible reviews which goes to show it's not just me this has happened to. PLEASE AVOID

Complete shambles of a company. Mislabelled my new phone and sent it to wrong address. Sent email saying it had been delivered when it hadn't. Then sent another email saying I hade been charged even though the courier returned the original package back to them. Now I have to wait for 7 days or more for them to return my money. Buyers beware. Look at the multiple negative feedbacks this company has.

Terrible Product & Customer Care service.

Purchased OnePlus 9 a few years ago and needed to be repaired twice because of a green line on the screen.
The second time I sent the phone to be repaired with the same problem -> they requested additional charges for also replacing the case.
I choose to not proceed with the repair because of this and requested to send back the damaged phone.

A month later I received the phone back repaired (without my consent), including also a new case. Followed by a sequence of arrogant e-mails requesting that I pay their invoice.
In good faith, I went ahead and paid the invoice, simply because they did repair the phone after all, even without my consent! I sent them a record of this with receipt from my bank

A few weeks later, I’m being spammed again suggesting they now need to send me another invoice for this service.

Never again!!

I got a very good deal on Oneplus pad 3, 489.1€ dor the 16/512GB version plus stylo, and the keyboard for 84.5€. The delivery took 10 days and the products work as advertised.
(I came to write a review, becaise people only write reviews for negative experiences)

Phone delivered damaged. One Plus refused to replace saying that claim wasn't made during 48 hours from delivery despite explaining that I was on holiday when the package was delivered. Had been a loyal customer for years but never again