Dai knows One key products and their applications in depth. I was one of the few customers that requested an exclusive air gap introduction, nonetheless Dai adapted to my needs and went through an i... See more
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The OneKey KeyTag is an excellent backup kit for encrypted storage of private keys. The TC4 titanium alloy used in the small plates offers high protection against most high-temperature situations an... See more
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It arrived quickly. Great packaging, very secure. I set it up offline. Very easily moved my assets off exchanges, all the tokens that I couldn't secure with my ledger flex. In hindsight I probably... See more
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The OneKey Classic has truly impressed me; it almost feels like something from Apple. Everything about it, both the hardware and the software, is crafted with exceptional quality. The app works great... See more
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Company details
Written by the company
Open Source Crypto Wallet. Anti-Scam. Multi-Chain. ** We are not programs associated with Hotels.com. Please DO NOT leave your comment about Hotels.com or OneKeyCash here.**
Contact info
00000, Central, Hong Kong
- hi@onekey.so
- onekey.so
You should know
4.1
Great
257 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
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Punchcards punching tool jamming
Ordered the punchcards for keeping my wallet backups safe. The punching tool keeps on jamming every few punches. Should not happen with such a costly product of such low complexity.
7 February 2025
Unprompted review
Reply from OneKey · Hardware Wallet
Thank you for bringing this to our attention — and we’re truly sorry for the frustration caused. 🙏
The punching tool is designed to be simple, durable, and reliable, so frequent jamming definitely should not happen. Your experience is not what we expect from our quality standards.
Please reach out to us at hi@onekey.so with your order details, and we’ll be happy to assist you — whether it’s troubleshooting or arranging a replacement.
We appreciate your support and the trust you’ve placed in us to protect your wallet backups. 💚
— OneKey Team
They sent me a completely funktionless…
They sent me a completely funktionless device. For weeks i have been trying to expain to you that this device does Not work. I have asked her several times to send me a return receipt. Or a replacement. Give me my mony back. You are unable to send a working device
21 December 2024
Reply from OneKey · Hardware Wallet
We’re truly sorry for the frustration and inconvenience you’ve experienced — this is absolutely not the experience we want for any of our users. 🙏
If you’ve received a non-functional device, we will of course make it right — either with a replacement or a refund. Please contact us again at hi@onekey.so with your order number and mention this message, and we’ll prioritise resolving your case immediately.
We understand your disappointment and we’re here to make things right. 💚
— OneKey Team
OneKey Classic 1S
OneKey Classic 1S. the wallet is very excellent. but there is one very serious problem for the security of the password phrase. one important problem needs to be fixed. in order for the wallet to connect to the phone, the wallet regularly asks to enter the password phrase for the hidden wallet each time, this is absolutely unacceptable. such behavior of the wallet compromises the password phrase. the developers need to make it so that to connect a secret wallet the hardware wallet asks only for a pin code. only a pin code and nothing else. this is very important. the second problem is the relatively slow web3 browser. competitors have a fast web3 browser, OneKey has a relatively very slow one. and so everything else is very super, I really like this wallet. I really hope that the developers will read this review of mine and very quickly make solutions to these 2 important problems. thank you.
19 January 2025
Reply from OneKey · Hardware Wallet
Thank you so much for your detailed and thoughtful review — we truly appreciate the kind words and the constructive feedback. 🙏
You’ve raised two very important points:
1. Passphrase entry for hidden wallets – We understand your concern, and you’re absolutely right that asking for the full passphrase each time can create usability and potential exposure risks. We’re actively exploring ways to improve this workflow while preserving the security guarantees of a non-custodial design.
2. Web3 browser performance – This is also something we’re working on optimizing. We know how important speed and responsiveness are, especially when interacting with dApps.
Your feedback helps us improve — and we’ve passed your suggestions directly to the product team. 💚
Thanks again for supporting OneKey and helping us build a better wallet experience.
— OneKey Team
Reply from OneKey · Hardware Wallet
Thank you for your feedback — and for holding us to a high standard. 🙏
We’re aware of WalletScrutiny’s review and absolutely agree that reproducible builds are an important step toward stronger transparency and verifiability.
While our firmware is fully open source, deterministic builds across all platforms remain technically challenging — but it’s something our team is actively working toward.
In the meantime, please note that our firmware has been independently audited by SlowMist, a leading blockchain security firm, to ensure there are no backdoors or malicious code in production releases.
We take your concerns seriously and are committed to continuously improving our security and transparency practices. 💚
— OneKey Team
Screen to pair to iPhone does not allow…
Screen to pair to iPhone does not allow start button to appear at bottom so cannot use as needed on iPhone 8+ which you said it will work on before I bought it.
21 December 2024
Reply from OneKey · Hardware Wallet
We’re really sorry to hear about the trouble you’re having — that definitely shouldn’t happen, and we understand how frustrating it is when something doesn’t work as expected, especially after being told it’s compatible. 🙏
There may be a UI scaling issue specific to older iPhone screen ratios (like the iPhone 8 Plus). Our team is looking into this, and we’re working on a fix to improve screen compatibility across all supported devices.
In the meantime, please reach out to us at hi@onekey.so — we’d be happy to walk you through a workaround or provide an alternative way to get your device set up.
Thanks for your patience and for bringing this to our attention. 💚
— OneKey Team
Shipping issues to Spain
I ordered early December, the device apparently shipped a few days later, destination Spain. Since Dec 28 it is stuck with the message “Sent to the overseas import customs”. The shipping tracking does not allow to see any details about the location. I contacted OneKey customer support for help and they answered they contacted the logistics provider, but no further update so far. All shipper details are in Chinese writing, useless for me.
25 January 2025
Unprompted review
Reply from OneKey · Hardware Wallet
We’re truly sorry for the frustration and uncertainty caused by the shipping delay. 🙏
Your concerns are absolutely valid — waiting this long without clear tracking updates is unacceptable, and we understand how stressful that can be.
Your order being stuck at “Sent to the overseas import customs” since Dec 28 suggests it may be held up by local customs processing. We’ve already contacted our logistics provider on your behalf and will continue to follow up until we get a concrete update.
We also realise that tracking info in Chinese is not helpful — we’re working on making this more user-friendly in the future. In the meantime, please don’t hesitate to email us again at hi@onekey.so, and we’ll do everything we can to resolve this for you quickly.
Thanks again for your patience, and we truly appreciate your support. 💚
— OneKey Team
Bluetooth connection not working
Update:
Trying to use 2 independent devices by Bluetooth still wouldn’t work despite all the support
Update: problem almost resolved, very attentive support
Update: support is helping to get problem resolved
Bluetooth connection not working
16 January 2025
Unprompted review
Reply from OneKey · Hardware Wallet
Thank you for your honest and ongoing updates — and we’re really glad to hear the issue is almost resolved! 🙏
We know how important it is for your devices to work independently and reliably, especially over Bluetooth. Our team is committed to getting everything 100% sorted for you.
Please don’t hesitate to reach out again if there’s anything else we can do. We truly appreciate your patience and your trust in OneKey. 💚
— OneKey Support Team
After 3 weeks of waiting I was informed…
After 3 weeks of waiting I was informed that there was a problem with the shipping. I never received the product and received an email saying that they had transferred the money back to me. I can't say anything about the product but I'll never order onekey again
23 January 2025
Unprompted review
Reply from OneKey · Hardware Wallet
We’re truly sorry for the poor experience — you’re absolutely right to feel disappointed. 🙏
Waiting three weeks only to find out there was a shipping issue is unacceptable, and we regret not identifying and communicating the problem sooner.
While we understand your frustration and respect your decision, we do hope you might give OneKey another chance in the future. We’re working hard to improve both our logistics and communication so that this doesn’t happen again.
Thank you for your patience, and again — our sincere apologies. 💚
— OneKey Team
I like the device design and the ease…
I like the device design and the ease of use BUT I've lost faith that my crypto is completely safe on it.
It was developed and manufactured in China which as we know cannot be trusted, especially when it comes to my money.
1 January 2025
Unprompted review
Reply from OneKey · Hardware Wallet
Thank you for your feedback — we understand your concern.
While our product is manufactured in China, this doesn’t compromise its safety. Many top-tier products like the iPhone are also made in China under strict standards. What truly matters is transparency and security.
OneKey is fully open-source, and our code has been independently audited by SlowMist, a leading blockchain security firm. This allows anyone to verify how our device works — no hidden parts, no trust assumptions.
We’re committed to earning your trust. Let us know if you have any further questions.
Best regards,
OneKey Team
The device works as expected
The device works as expected after a bit of playing around to understand everything. There could maybe be more how-to examples on the website to help with the first transactions.
I used the MixPay option. Sadly the fees where quite high during that time which increased the price from 278 to around 300 USD.
The delivery went well expect of the long delivery of 2-3 weeks but this was expected since it comes from Singapore.
18 December 2024
Unprompted review
Reply from OneKey · Hardware Wallet
Dear Valued Customer,
Thank you for your positive review and for sharing your satisfaction with our product. We're delighted to hear that you've had a great experience with our hardware wallet. At OneKey, we are committed to delivering security and ease-of-use, and it’s rewarding to know we’ve made a difference in your digital asset management.
Your support and feedback inspire us to continually enhance our products and services. We value your trust in OneKey and look forward to serving you again in the future.
Warmest regards,
The OneKey Team
Great product
Great product. Had no problems with the online shop or the shipping. Bought the onekey classic 1s and the onekey tag. Came after 2 weeks. The products are easy to use and everything you need to know is explained
29 November 2024
Unprompted review
Reply from OneKey · Hardware Wallet
Dear Valued Customer,
Thank you for your positive review and for sharing your satisfaction with our product. We're delighted to hear that you've had a great experience with our hardware wallet. At OneKey, we are committed to delivering security and ease-of-use, and it’s rewarding to know we’ve made a difference in your digital asset management.
Your support and feedback inspire us to continually enhance our products and services. We value your trust in OneKey and look forward to serving you again in the future.
Warmest regards,
The OneKey Team
I enjoy the OneKey classic so much the…
I enjoy the OneKey classic so much the ease of usage! I also bought the OneKey Pro for that iPhone look;) love them both!
Thanks for the awesome product n design;)
Mike j
12 November 2024
Unprompted review
Reply from OneKey · Hardware Wallet
Dear Valued Customer,
Thank you for your positive review and for sharing your satisfaction with our product. We're delighted to hear that you've had a great experience with our hardware wallet. At OneKey, we are committed to delivering security and ease-of-use, and it’s rewarding to know we’ve made a difference in your digital asset management.
Your support and feedback inspire us to continually enhance our products and services. We value your trust in OneKey and look forward to serving you again in the future.
Warmest regards,
The OneKey Team
Aweful and useless wallet.
Aweful and useless wallet.
I am not reviewing the hardware wallet, but the wallet for Windows.
I mine Kaspa and decided to use Onekey wallet for Windows to store my kaspa. After some months I decided to trasnfer my kaspa to convert to BTC. However, I couldnt transfer my kaspa and received a message saying "Transaction size too large".
So i contacted customer support. They came back with UTXO issues. Which basically means too many small transactions into the wallet to allow for crypto transfer. So, it appears that if you mine kaspa DO NOT USE this wallet.
So, and secondly, I find out that I also cannot transfer my kaspa because my wallet is a 'watched' account. I have never heard of this. i contacted customer support, who stated that I had not imported my wallet, when setting it up, with my 12 seed phrase, and this is why it was a watched account. So, i reset up the wallet from scratch usin gmy 12 seed phase, and guess-what, it still said I have a watched account.
So, conclusion is I cannot transfer my kaspa crypto from this hopeless and useless wallet. DO NOT USE ONEKEY AS A WALLET, YOU HAVE BEEN WARNED
28 December 2024
Unprompted review
Reply from OneKey · Hardware Wallet
Dear Valued Customer,
We sincerely regret to hear about your experience and the inconvenience you've encountered with our product. At OneKey, we take great pride in the quality of our hardware wallets, and we truly value the feedback provided by our customers.
To better assist you, we would be grateful if you could provide us with more details regarding the problem.
Please reach out to our customer support team at help.onekey.so, so we can offer you personalized assistance. We are committed to resolving any issues swiftly and to your satisfaction.
Thank you again for your feedback, and we look forward to making your experience with our product a positive one.
Kind regards,
The OneKey Customer Support Team
It was very easy to install the wallet…
It was very easy to install the wallet and I think it was a good decision to order it. BUT: if you want to update the software on the onekey, problems start - very bad description how to set the pin for the procedure, no tutorials on YouTube, e. g. „Try and guess“ for a hardware wallet that contains my cryptocurrency 😒👎
22 December 2024
Unprompted review
Reply from OneKey · Hardware Wallet
Dear Valued Customer,
We sincerely regret to hear about your experience and the inconvenience you've encountered with our product. At OneKey, we take great pride in the quality of our hardware wallets, and we truly value the feedback provided by our customers.
To better assist you, we would be grateful if you could provide us with more details regarding the problem.
Please reach out to our customer support team at help.onekey.so, so we can offer you personalized assistance. We are committed to resolving any issues swiftly and to your satisfaction.
Thank you again for your feedback, and we look forward to making your experience with our product a positive one.
Kind regards,
The OneKey Customer Support Team
OneKey Classic:
OneKey Classic:
Easy use, but I belive its fake/dummy.
Not sure if there is actually crypto on the device.
Mine came with firmwire 1.9 , and the app keeps telling me to upgrade to version 2.0 or 3.9 , but it just sends you in a continous loop telling to instal web tool, re-installing, update, use webtool, install again so on.. Its exhausting.
This means that you cannot send or receive most of the currencies listed in app/webtool exp BTC , ETH and few more.
Also all my assets in BTC is avaible in the webtool , there no need for the hardware???
7 December 2024
Unprompted review
Reply from OneKey · Hardware Wallet
Dear Customer,
It seems that the upgrade process may have gotten stuck. You can reach out to our support team at sanmao@onekey.so or tiffanywu@onekey.so, and they will provide real-time assistance to help resolve the issue.
Thank you for your patience, and we're here to assist you.
Best regards,
OneKey
The support is horrible
The support is horrible, if you have a problem they will simply say they can't do anything, I haven't tested the wallet yet as it never arrived, one of which I had a problem with an order and they refused to refund a wallet that I didn't receive. I ordered another one from another website to see if it was worth it but I'm already worried.
Suporte é horrível, caso tenha algum problema eles simplesmente vão dizer que não podem fazer nada, ainda não testei a carteira pois nunca chegou, sendo que uma tive problema com um pedido e negaram a fazer o estorno de uma carteira que não recebi. Fiz pedido de outra por outro site pra ver se vale a pena mas já estou preocupado.
28 November 2024
Unprompted review
Reply from OneKey · Hardware Wallet
I'm very sorry. What's your order number? My side to verify, if the logistics provider lost the package, we will give you a refund or re-send, you can also submit a work order on the official website, contact us will be commissioner for you to deal with, thank you!
I ordered a OneKey and guess what
I ordered a OneKey and guess what, it's LOST in the void. No device, just endless ticket and zero answers. Now I am stuck wondering if it's been tampered with or worse, if it is a full blown scam. This is why I use working formula for real results and no nonsense. Get it together, people.
1 December 2024
Unprompted review
Reply from OneKey · Hardware Wallet
Dear Valued Customer,
We sincerely regret to hear about your experience and the inconvenience you've encountered with our product. At OneKey, we take great pride in the quality of our hardware wallets, and we truly value the feedback provided by our customers.
To better assist you, we would be grateful if you could provide us with your order number.
Please reach out to our customer support team at help.onekey.so or tiffanywu@onekey.so, so we can offer you personalized assistance. We are committed to resolving any issues swiftly and to your satisfaction.
Thank you again for your feedback, and we look forward to making your experience with our product a positive one.
Kind regards,
The OneKey Customer Support Team
Fraud.
Ordered two wallets, had to apply for an import permit. The package value was massively under-declared (compared to what I paid for) which constitutes customs fraud so I could not get the permit.
Customer support refused my return request on something I NEVER received hence it was an UNOPENED package to begin with. Another red flag. Never trust their products to store my coins on due to all the fraud.
Edit: Order number #19313.
20 November 2024
Unprompted review
Reply from OneKey · Hardware Wallet
I'm very sorry, what is your order number? I'll check and get back to you.
Not possible to use 0 for pincode
24 September 2024
Reply from OneKey · Hardware Wallet
Dear Valued Customer,
We sincerely regret to hear about your experience and the inconvenience you've encountered with our product. At OneKey, we take great pride in the quality of our hardware wallets, and we truly value the feedback provided by our customers.
Just to explain, we make this design is that we want our products to be compatible with Trezor.
Thank you again for your feedback, and we look forward to making your experience with our product a positive one.
Kind regards,
The OneKey Customer Support Team
Detailed information and order
I appreciate the fact that your information is very accurate and regular, and your work is very valuable
26 September 2024
Unprompted review
Reply from OneKey · Hardware Wallet
Dear Valued Customer,
Thank you for your positive review and for sharing your satisfaction with our product. We're delighted to hear that you've had a great experience with our hardware wallet. At OneKey, we are committed to delivering security and ease-of-use, and it’s rewarding to know we’ve made a difference in your digital asset management.
Your support and feedback inspire us to continually enhance our products and services. We value your trust in OneKey and look forward to serving you again in the future.
Warmest regards,
The OneKey Team
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