One Golden Thread Reviews 

Headline: Ignored by customer support after a $500+ order (Order #OGT102097)Review:I placed order OGT102097 on July 7th, spending over $500. On July 14th, I noticed a $24 price drop on the Milanos Mid (Grey Mineral) shorts and emailed customer support to request a standard price adjustment. After being completely ignored, I sent a second follow-up attempt a week later.On July 21st, a representative named Lawrence finally responded, apologizing for the ghosting and claiming they never received the first email. He stated he would "investigate this matter further" and "follow up shortly with an update." It has now been another full week since that promise, and I have still heard absolutely nothing.This is not about the $24 difference—it is about the complete lack of basic customer communication. I was actually fine with receiving a store credit instead of a refund because I was about to spend more money at their store. I was planning on becoming a regular customer, but this experience completely ruined it. It is incredibly disappointing that a brand charging premium luxury prices completely ghosts its customers once they already have their money.

I've been a customer of One Golden Thread since 2021. I have many pieces of clothing from them. In the beginning, the quality and customer support were fantastic. But over the last year, things have gone downhill. It started when a T-shirt started getting splotches of discoloration. Then a hoodie, then another hoodie, then 2 more shirts, a pair of yogo mids, and then a pair of pants. I baby my clothes and follow all the washing instructions. When the 2 hoodies started to discolor, I reached out to support and was met with then telling me I must have stained them. I knew I did not stain them, so I took the clothes to a specialized dry cleaner to have them tested. His report stated that it was due to the dying process. After sharing this report, they gave me store credit. Unfortunately, around the same time, I noticed that 2 raglan shirts were getting the same discoloration. Mind you, I barely wore them before this happened. And it was the same discoloration splotches as the hoodies and tree shirt. I told them this, sent pictures, and was completely ignored. I even emailed the owner about these issues and concerns, and guess what, ignored again. So close to $1,000 worth of clothes are discolored and ruined. They also have a policy of not allowing any negative reviews to be approved. So posting here is the only way to share this. They don't stand behind their clothes, and they are not transparent. I was a huge fan of this brand. But after this, I will not be supporting them anymore.