OneflareReviews 

179
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its efficiency and for connecting them with suitable contractors for various jobs. The staff and tradespeople are frequently highlighted for their professionalism, thoroughness, and positive attitude, often exceeding expectations. Many appreciate the prompt response times from tradespeople and the platform's user-friendly experience, making it easy to find and hire professionals. However, some people mentioned issues with pricing, finding certain services too expensive or feeling that the platform's cost structure was perceived as unfair for tradies. A few other people also felt that clients sometimes don't reply or engage after receiving quotes, leading to wasted time and money for the service providers.

What people talk about most

Service

People report positive experiences with service, often highlighting professionalism, thoroughness, and great... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, thoroughness, and... See more

Price

Clients share ambiguous opinions on price, with some reviewers reporting prompt and good quotes, competitive... See more

Response time

Reviewers highlight positive aspects of response time, with many customers reporting quick replies and prompt... See more

User experience

Users describe positive interactions with the user experience, highlighting it as easy, fast, and seamless... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used Oneflare several times now and have always found a contractor who was suitable for the particular job we needed. The most recent time was 18th January 2026 and we found a plumber who promp... See more

Rated 5 out of 5 stars

Excellent service! The oven cleaner worked incredibly hard and did a fantastic job. My oven looks spotless and almost like new. They were professional, thorough, and took great care with every detail.... See more

Rated 5 out of 5 stars

great intermediate between tradies and customer. Website is easy to use, response from appropriate tradies is prompt. So far we've hired a painter and window cleaners and they were terrific, will empl... See more

Rated 5 out of 5 stars

Put ad in for Hisense tv repair and only paid $120 call out fee and was told not worth repairing so have new LG 50 inch QLED tv on to do list once confirmed it’s buggered . Had reply same day and repa... See more


Company details

  1. #16 of 21 best companies in Online Marketplace

Information provided by various external sources

Oneflare is an Australian online marketplace that connects customers and businesses.


Contact info

4.1

Great

TrustScore 4 out of 5

179 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(179)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick response plumber.

Within minutes of placing an ad on oneflare, I received an enquiry about my plumbing job. The plumber arrived as he said he would, in an hour. Less than two hours later the job was done. I had to say no to a further plumber who called.

8 July 2025
Rated 5 out of 5 stars

It works.

It works.
Received 3 quotes immediately and chose one.
A few days latter was offered chance to get another 3.
Very happy with my choice. NB One of the others quotes very overpriced.
Like always - buyer beware,

24 June 2025
Rated 3 out of 5 stars

Tall Hedge Trimming Job

I asked for a tall hedge trimming job and received around three replies quite quickly. The first man came with totally inadequate equipment even though I explained the height and length of the hedge. He went away then asked for more money as he would need to hire special equipment. I didn’t hire him. The next man came and didn’t have the correct equipment to do the job but came back the next day with the correct equipment and did the job for the same price as his quote.

30 June 2025
Rated 1 out of 5 stars

The biggest waiste of money and time on…

The biggest waiste of money and time on this app for a tradie.all the customers are cheap and tight.i recommend all tradies stay away from this app dont waiste your money

13 March 2025
Unprompted review
Oneflare logo

Reply from Oneflare

Hi Tony,

Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience hasn’t met your expectations.

We understand that not every lead will be the right fit, and it can be frustrating when the results don’t reflect the effort or investment made.

Our aim is to provide a fair and valuable experience for all businesses on our platform, and we’re continually working to improve the quality of leads and the support we offer. If you’d like to share more about your experience or have any suggestions, please don’t hesitate to reach out to us directly at support@oneflare.com.au.

We appreciate your feedback as it helps us continue to improve.

Rated 1 out of 5 stars

Very disappointed

We signed for kitchen bathroom and full plumbing jobs , before we even see the leads it disappears from the screen .
Either their is no leads or moto many tradies or handymen fighting for it

Out of 580 dollers credit not one single job was alocsted for us for what we asked for , as matter of fact the jobs were listed as Kitcben reno when we tried to contact them it’s about installing a duct not kitchen , we also found by checking our buisness accout funds were taking away without any permissions , this company is like one the the corrupted unprofessional ,

14 June 2025
Unprompted review
Oneflare logo

Reply from Oneflare

Hi there,

Thanks for your feedback, sorry to hear about your experience. We understand how frustrating it can be when leads don’t meet expectations.

Oneflare is an open marketplace, so leads can be picked up quickly, especially in high-demand categories like plumbing and renovations. While we ask customers to provide accurate job details, there can sometimes be variation, and we’re always working to improve this.

Regarding credits, we’re happy to review your account and make sure everything was handled correctly. Auto top-up is optional and can be switched off at any time in your settings.

If you'd like to chat further or need help, please reach out to our support team at support@oneflare.com.au we’re here to assist.

Rated 4 out of 5 stars

Pretty good so far

Pretty good so far. I was looking for a painter, one flare found me three painters immediately in my area. I had a very fast response from one. He came around the same day to quote and I gave him the job. He did it pretty quickly and it all worked well. My only comment would be that there should be a pause button on jobs after the first couple of responses. I didn't want any more, and it was not possible to stop incoming unless I cancelled the job.

9 June 2025
Rated 5 out of 5 stars

Tony from High Tech Kitchens

Tony from High Tech supplied us with a lovely new kitchen. Tony and his team were professional and provided a personal touch. Very happy and can highly recommend High Tech!

10 May 2025
Unprompted review
Rated 1 out of 5 stars

I signed up with the confidence that my…

I signed up with the confidence that my business would pick up some work.

I was very disappointed. one of the biggest mistake in deciding to sign up with oneflare for my business.
The so called Leads they provided were always unresponsive or “chose” a different business.

I understand that other businesses will also bid for the same lead and you would want to present your business well and have a good reputation to win paying clients.

I always lose on my bids I made after spending $300! Too bad for me hey. my business could do better to be appealing to clients?

For my industry, you will be spending at least $20 ++ per bid. With no guarantee of actually winning the job.

usually they ask for 3 bidders. one wins 2 losers. sometimes the client would ask for more quotes of up to 5. oneflare would earn more. 1 winner 4 losers. ka - ching for one flare.

one more thing. They offer a “refund” as they “care” for growing small businesses.
One big Caveat if the “lead” have viewed your quote even if you did not know that someone won the lead. Oneflare would not offer a refund. They say that the client have viewed your quote and have gone with another supplier.

If you have very high confidence with your business that you always win and you are very lucky and you are blessed with the Gods of luck.
Go ahead and sign up with oneflare.

4 May 2025
Unprompted review
Oneflare logo

Reply from Oneflare

Hi Herman,

Thank you for taking the time to share your experience. We're genuinely sorry to hear that your expectations were not met and that you found the return on your investment disappointing.

We understand how frustrating it can be to invest time and money into leads that don’t convert. Our platform operates on a competitive model, and while this can work well for many businesses, we also recognize it may not suit everyone’s industry or sales approach.

Regarding the lead cost and refund policy, we strive to keep the process transparent and fair. A refund is generally provided for leads that are clearly invalid. That said, we’re always working to improve the overall experience for all our users.

We truly appreciate your honesty, and we’re sorry we didn’t meet your expectations this time. Wishing you all the best with your business moving forward.

Rated 5 out of 5 stars

Account manager review

I’ve had the pleasure of working with Aaron Cowper as my accounts manager at Oneflare, and I couldn't be happier with the service and support he provides. Aaron is consistently professional, responsive, and genuinely committed to helping my business succeed. He takes the time to understand my goals and offers tailored advice that makes a real difference. His communication is always clear and timely, and he goes above and beyond to ensure I’m getting the most out of the platform. It’s clear he truly cares about his clients and their success. Highly recommend Aaron to anyone looking for reliable support!

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Tree Lopping and Removal. Great Family Business

T. J. Tree & Stump Removal
So so happy with this family owned business. Family work so well together and focus on the job. POLITE, EFFICIENT and VERY EXPERIENCED. Great, competitive price. So happy that I keep going outside to look at the difference they have made to my property. Could not have been more helpful.

8 April 2025
Unprompted review
Rated 5 out of 5 stars

I deal with my case manager Aron on a…

I deal with my case manager Aron on a regular basis and he always is extremely helpful and efficient with me every time. Does whatever he can to make me happy and is very understanding when things can get frustrating with customers at times. The lead prices are very reasonable and work comes through regularly.

8 April 2025
Unprompted review
Rated 5 out of 5 stars

My Success Story with Oneflare

I joined Oneflare about two months ago to take my business to the next level, and I can honestly say it’s been an incredible experience. From the very beginning, Ben was incredibly helpful, explaining everything in detail and setting me up for success. Soon after, I was introduced to Aaron, my account manager, and I couldn’t be more grateful. Aaron is an absolute gem—no question is ever too small, and his support is unmatched. He’s always available and willing to go the extra mile to ensure I understand everything and feel confident in my decisions.

Since joining, I've won 7 clients through Oneflare, and it doesn’t stop there—several clients have even referred me to their friends, which has been amazing! What I really love about Oneflare is that it has given me the opportunity to connect with the right clients, ones who truly need my services, without having to rely on friends or family. I’ve always been hesitant to ask people close to me for work, and Oneflare has provided the perfect platform to grow my business organically. I can’t recommend it enough to anyone looking to expand their client base and connect with people who value what you do

8 April 2025
Unprompted review

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