The games are high quality. Very fast payouts, for me I get a deposit in my bank account within HOURS ! I have been a customer of One Casino for years, I feel confident and secure that my deposits ar... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
If the withdrawal comes today than I am happy and agree that outside the fact that I do miss some slots which are available at other casinos they are doing great. But I just read in an email that the... See more
Company replied
Customer support is quick and helpful, and withdrawals are fast — big positives for One Casino. The gaming experience was good at first, but after early wins, I found no bonuses offered and kept losin... See more
Company replied
Dont take any bonusses your win chance will drop from almost nothing to totally nothing Manipulated to the bone When you almost reach a bonus round suddenly the icons dont show anymore, wh... See more
Company replied
Company details
Written by the company
At our online casino, we truly care about satisfied players. When starting OneCasino, we knew we needed to become different. It might sound old-fashioned for an online casino, but personal care is our priority. By listening to what you are looking for and what you need, we aimed to create the perfect online casino and mobile platform. Exciting, transparent and rewarding, with quick withdrawals and no hidden costs. You are our No 1!
Contact info
5 Ir-Rampa Ta' Xbiex, XBX 1030, Ta' Xbiex, Malta
- +35627728188
- customercare@onecasino.com
- onecasino.com
3.9
Great
9K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from OneCasino
We appreciate your friendly feedback and are thrilled that you enjoy our games and service. It’s always a pleasure to hear from satisfied players like you. Can’t wait to see you back again soon, and don’t forget to check out our upcoming events!
Your OneCasino team
Play to have fun.
Site is authorised and legit. Payout or withdrawal process is thorough and quick.
3 November 2025
Unprompted review
Reply from OneCasino
We appreciate your friendly feedback and are thrilled that you enjoy our games and service. It’s always a pleasure to hear from satisfied players like you.
Your OneCasino team
Super nice experience
Super nice experience, fast replies. Happy to get in touch. Best Regards.
10 November 2025
Unprompted review
Reply from OneCasino
Thank you for sharing your positive experience! We’re so glad you enjoy our games and service. Your satisfaction is our top priority, and we’re excited to bring you even more great moments. We look forward to your next visit.
Your OneCasino team
Reply from OneCasino
Thank you for sharing your positive experience! We’re so glad you enjoy our games and service. Your satisfaction is our top priority, and we’re excited to bring you even more great moments. We look forward to your next visit.
Your OneCasino team
Good very good
12 November 2024
Unprompted review
Reply from OneCasino
Thank you for your friendly feedback. We are looking forward to seeing you back soon.
Your OneCasino team
Dont take any bonusses your win chance…
Dont take any bonusses your win chance will drop from almost nothing to totally nothing
Manipulated to the bone
When you almost reach a bonus round suddenly the icons dont show anymore, where before they constantly are on screen
And when you slowly going up like starburst, suddenly not a single combination is made till you at zero.
7 November 2025
Unprompted review
Reply from OneCasino
Bedankt dat u de tijd heeft genomen om uw ervaring te delen. Het spijt ons te horen dat u dit zo heeft ervaren. Wij willen u graag verzekeren dat onze spellen volledig willekeurig en onafhankelijk gecontroleerd zijn, er is geen enkele vorm van manipulatie mogelijk.
Bonussen zijn bedoeld om extra speelplezier te bieden, maar we begrijpen dat het soms anders kan aanvoelen. Mocht u vragen hebben over hoe onze spellen of bonussen precies werken, dan helpen wij u daar graag verder mee.
Met vriendelijke groet,
Het OneCasino Team
Failes
On 2021 I have sent to Onecasino an self-exclusion email. This year I managed to sign in and deposit.
I have proof that I have sent the email, even other casinos can proof I had sent that email to Onecasino too,even my gmail contacts show I have sent email to One casino 2021- they say they have never got that self-exclusion email. And they wont even tell me what was that email I have sent to them in 2021, but still they say it was not the self exclusion mail.
I think it is very weird, that the only casino I managed to deposit after self-exclusion say , they have never received my email, even all the other casinos has got it.
And they never cheked my case again, even they had asked me to contact them again so that they would do that, I only got answer that the case was clear. I sent more evidence and still no response.
So the lesson is, do not gamble, because even casino failes responsibility regulations, there is nothing that a customer could do about it. Casino always wins, in every matter.
Update on 17th november:
After Onecasinos answer to my review I contacted them by email. Today, over a week later I finally got answer from them. So no discustion or finding any solution together as they first said. They answered to me that the case was solved a month ago and they wont answer to me anymore about my case. So they never answered to part of my questions I asked and they totally ignored the evidence I had sent to them. Mga responsible regulations seems to be a joke on these casinos.
6 November 2025
Unprompted review
Reply from OneCasino
Thank you for your feedback.
We regret to hear that you are dissatisfied with our services. Could you please provide more details about your experience? We would like to discuss your concerns and find a solution together. Kindly send a message to customercare@onecasino.com.
We look forward to hearing from you soon and are committed to ensuring you can enjoy our platform again.
Kind regards,
The OneCasino Team
The experience is great .and the…
The experience is great .and the serv2of this company is excellent. I am very happy.
5 November 2025
Unprompted review
Reply from OneCasino
Thank you for your kind words! We’re delighted to hear that you enjoy our games and service. Your feedback motivates us to continue providing the best experience possible. We look forward to welcoming you back soon for more fun and excitement.
Your OneCasino team
Bonuses are accurate
Bonuses are accurate , swift payout of winnings.
Could use more games and or providers
4 November 2025
Unprompted review
Reply from OneCasino
Thanks for your friendly feedback! We’re glad to hear you enjoyed the bonuses and fast payouts. We’re continuously adding new games and providers, so stay tuned — there’s plenty more coming soon.
Your OneCasino team
Reply from OneCasino
Thank you for your feedback
We are sorry to hear that you weren't as lucky as you wished for.
Unfortunately we do not have any influence on the outcome and results in the games.
Please send us an email to customercare@onecasino.com and mention your username, so we can look into your account to check for you.
Your OneCasino team
Easy to use app.
Easy to use app.
Specials / cash bonuses all the time.
Lots of different slots and casino games to play .
Sometimes you win sometimes you lose but that's how it goes and getting a withdrawal is easy .
4 November 2025
Unprompted review
Reply from OneCasino
We appreciate your friendly feedback and are thrilled that you enjoy our games and service. It’s always a pleasure to hear from satisfied players like you. Can’t wait to see you back again soon, and don’t forget to check out our upcoming events!
Your OneCasino team
Reply from OneCasino
Thank you for sharing your positive experience! We’re so glad you enjoy our games and service. Your satisfaction is our top priority, and we’re excited to bring you even more great moments. We look forward to your next visit.
Your OneCasino team
Reply from OneCasino
Thank you for the 5-star review! We're thrilled that you enjoyed your time with us and that luck was on your side. We appreciate your support and hope to see you back at OneCasino soon for more excitement.
Your OneCasino Team
As always
As always, without any problems, the money was paid quickly and efficiently. Everything is fine.
31 October 2025
Unprompted review
Reply from OneCasino
Thank you for your kind words! We’re delighted to hear that you enjoy our games and service. Your feedback motivates us to continue providing the best experience possible. We look forward to welcoming you back soon for more fun and excitement.
Your OneCasino team
Reply from OneCasino
Thank you for sharing your positive experience! We’re so glad you enjoy our games and service. Your satisfaction is our top priority, and we’re excited to bring you even more great moments. We look forward to your next visit.
Your OneCasino team
Top bonussen en altijd optijd uitbetaald
Top bonussen en altijd optijd uitbetaald
30 October 2025
Unprompted review
Reply from OneCasino
Hartelijk dank voor uw vriendelijke woorden! We zijn blij om te horen dat u geniet van onze games en service. Uw feedback motiveert ons om de best mogelijke ervaring te blijven bieden. We kijken ernaar uit om u snel weer te verwelkomen voor meer plezier en spanning.
Met vriendelijke groet,
Het OneCasino Team
Fast payment and free games
28 October 2025
Unprompted review
Reply from OneCasino
Thank you for the 5-star review! We're thrilled that you enjoyed your time with us. Hope to see you back at OneCasino soon for more excitement.
Your OneCasino Team
Was quick and very easy thank you…
Was quick and very easy thank you onecasino your the best
27 October 2025
Unprompted review
Reply from OneCasino
Thank you for the 5-star review! We're thrilled that you enjoyed your time with us. We appreciate your support and hope to see you back at OneCasino soon for more excitement.
Your OneCasino Team
Horrible Casino
Horrible Casino.
I was playing high value spins on pinateros. I received the max bonus coin of 4k on the feature and it paid all other coins then the bonus coin.
I immediately went to chat and noted the technical error. This was 19th October, its now 24th October and no resolution.
I have spent time on chat and was told initially it would be 48 hours.
Next day, 24 hours. Was told its a "3rd party they can't control them"
Next day, "we don't know how long"
Today I asked for an email to at least confirm the issue so it was in writing. I was told "I will email when I can, but its busy". I called the call center and was told they are customer service, not complaints department. No apology, no acknowledgment, nothing. The guy I spoke to "Yodi" Was utterly indifferent. Didn't care, never said sorry, he said a few times "hey, people make mistakes what can you do?" Unbelievable.
Don't gamble here. If you win, they might just not pay and you will spend weeks chasing for maybe no result, which is where I am now.
19 October 2025
Unprompted review
Reply from OneCasino
We’re truly sorry to hear about your experience and the frustration caused. We understand how disappointing it is when a technical issue delays a payout. We’re committed to keeping you informed and resolving it as soon as possible.
Please contact us via support@onecasino.com
referencing your case number so we can update you directly.
We appreciate your patience and apologize again for the delay and communication experience.
Your OneCasino Team
Worst company ever
Worst company ever. I have been trying to get some documents for over 1 months now. They either can't read or don't want to read but they keep sending me the wrong documents and then hide behind their 30 day policy. I guess it's time to find a lawyer and so it the hard way. They respond here and pretend to be all helpful but none of that is true. I send them an email per request and they ignored it. What a joke.
17 August 2025
Unprompted review
Reply from OneCasino
We’re sorry to hear about your experience and understand how frustrating this must feel. We’d really like to review what happened and make sure you receive the correct documents as soon as possible. Could you please reply to our last email or contact our support team directly at customercare@onecasino.com? Include your account reference so we can prioritise your case.
Your OneCasino team
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