learnt coping skills to manage anxiety and feeling overwhelmed. Jan always made me feel safe and therapy helped me alot, learned to understand myself and that feelings are always valid
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
We help people. As true experts in mental health, we connect individuals with outstanding therapists, providing easy access to personalised, life-changing mental health support. At Onebright we combine evidence-based therapies and world-class clinical network, with cutting edge digital technology. We partner with businesses to build, execute and continually evolve their mental health strategy individually fit for businesses and their people. Through co-ordinating and governing the mental health treatment across all referral pathways, we ensure highest quality of care and provide meaning data and insight. We treat a range of mental health conditions ranging from anxiety to depression, worry to PTSD, workplace stress to trouble sleeping. We support individuals and work with corporate businesses, private insurers, occupational health teams, healthcare professionals and EAP providers. We provide care with respect and compassion and help people develop the skills they need to enjoy a brighter future.
Contact info
Holgate Park Drive, YO26 4GN, York, United Kingdom
- 0330 838 2000
- info@onebright.com
- onebright.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Working as a network provider
I’ve been a provider with Onebright since 2021, and my experience with the team has generally been very positive. The one constant throughout has been Shirley Smith from the Clinical Network Governance Team, and she has honestly been outstanding. She combines real compassion and warmth with a clear, grounded clinical outlook, which has made her an invaluable source of support in my work. When difficulties come up, Shirley is genuinely available, and she always takes the time to think things through with me in a careful, collaborative way. She really respects professional autonomy and has often helped me regain my confidence and steady myself, especially after particularly challenging situations. I am very grateful for her support.
Thank you Diana Mugano
I can’t recommend Diana Mugano enough! She have been truly amazing, providing guidance and support that has helped me navigate difficult times. Her professionalism have given me practical tools to cope, and her encouragement has helped me see the light when things felt overwhelming.
I always leave our sessions feeling heard, understood, and motivated.
She has truly been a blessing to my life!
I had a fantastic experience with…
I had a fantastic experience with Onebright. My therapist was warm, professional, and genuinely invested in helping me make progress. Each session felt structured yet personal, and I always left feeling understood and supported. I’ve noticed real, lasting improvements thanks to their guidance. Highly recommend to anyone looking for quality therapy.
James has been absolutely great
James has been absolutely great. I’ve had many sessions of therapy over the years and I felt I really connected this time. He listened to everything I had to say and worked with me to understand the root cause of my anxiety.
Would definitely recommend.
Sessions with Mirco has made a real difference for me!
I had 10 sessions with Mirco Magi, and this work has made a real difference to me. Prior to these sessions I had high anxiety levels triggered by multiple bereavements which were affecting my day to day life. Mirco provided me with numerous CBT and Mindfulness tools, techniques and anecdotes which has helped me improve my negative thought patterns and reduce anxiety greatly. The sessions were always very well structured and Mirco explained everything so well.
Fantastic CBT Practitioner
Accessing mental health support can make you feel vulnerable, anxious and frightened. My CBT Practitioner at Onebright, Amy Baker, expertly tailored her approach and guidance to my specific needs and circumstances, so that I felt comfortable and safe enough to properly open-up to her and be honest with myself. She guided me to pragmatic and achievable strategies and supported me through their application, adjusting as needed. So impressed and so grateful.
My therapist was excellent!
My therapist, Mirco, was excellent. He very quickly and accurately identified the beliefs, rules and strategies that were contributing to my challenges and (patiently) supported me to identify new, more helpful, ones. It's not easy to do this work and I found him knowledgeable, supportive and very helpful. I feel much better after only nine sessions. The Onebright booking/communication system etc. all seemed to work well too.
Brilliant Child therapist
our daughter's therapist Jennie was brilliant. She really helped her overcame some of the challenges she phased and we were very happy with her service
Life based support
John took the time to listen carefully, and his words of support came, not just from the textbook, but also from his life experience. That meant a lot to me.
Grief therapy
My therapist was very supportive and kind. Really helped me work through my thoughts during a grieving process
Panic and anxiety disorder
I was in such a bad place when I started therapy, but I can honestly say the sessions with Kelly have been transformative. She was so approachable and friendly, whilst also being extremely knowledgeable and clearly an expert in her field. I now understand panic and general anxiety disorder and have the tools I need to manage the conditions.
Not very good at all I’m afraid
I have been referred to One Bright via my private healthcare plan with Aviva. Not a great initial experience with them. Lots of online questionnaires to complete when I am emotionally exhausted already and just want to talk and get help. My initial consultation had to be postponed the morning of and following this session where I pretty much answered the same questions as I had online before the session, my first booked counselling session has now been cancelled the morning of as well and I’m to wait for one bright to call me to rearrange this. All in all a really draining and negative experience at a time when I’m teaching out for help. Not very good at all one bright.

Reply from Onebright
Positive experience at a difficult time
Mirco was knowledgeable, patient, and demonstrated an understanding of what was going on that resonated. He was able to provide supportive advice and tools for better regulation and planning.
CBT for anxiety
A huge thank you to Maria O’ Brien for very useful CBT sessions. The sessions really helped with my anxiety and provided me with useful tools. Maria always listened with kindness and compassion. The support provided has given me much greater confidence for coping with issues going forwards.
The service provided by Onebright was very good and helped triage me to a suitable therapist.
Excellent CBT therapy
Ian Salmon was a fantastic CBT therapist. I found our sessions incredibly informative and they really helped me re-think the ways I was managing a difficult and traumatic time. The whole service from triage to treatment from one-bright was really excellent. I highly recommend.
I recently completed a course of…
I recently completed a course of sessions with Mirco. After being slightly apprehensive about completing the therapy Mirco made me feel completely comfortable with the process. He showed me techniques to reframe my way of thinking when it comes to anxiety and depression and that these thoughts do not control me.
Each week he provided a range of tools and materials that I could take away and use outside of our sessions and on our final session gave a highly comprehensive blueprint to continue my progress.
I would highly recommend this Mirco to anyone looking for support.
Greatful !
I will be forever greatful to Jan for her help in my journey and battle with mental health. I have made visible improvements during and after our sessions and feel so much more positive for the future challenges I will face thanks to th skills learnt with Jan
CBT with Arlene at Onebright
I had CBT with Arlene at Onebright for anxiety and neurodivergence-related challenges, delivered over Microsoft Teams.
She was calm, structured and thoughtful in her approach. Sessions were focused and practical, with clear goals and useful tools I could apply between appointments. I particularly appreciated how she adapted the work to suit how my brain processes things, rather than sticking rigidly to a template.
Arlene balanced empathy with gentle challenge, which helped me make meaningful progress without feeling overwhelmed. Even though sessions were remote, they felt engaged and personal.
I would recommend her to anyone looking for structured, supportive CBT.
Onebright - Great Therapy providers
Onebright provided a clear CBT session to support my needs as a patient. My therapist Maria O'Brien was very helpful, patient and supportive with my case and allowed me to develop under her guidance.
Persistence pays
The therapist I was matched with (after a couple of false starts) has proven to be transformational. His approach was structured and his persistence in the face of my resistance was remarkable. Responding to my messages out of our sessions showed a real passion to help and this commitment delivered great benefit.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







