Onebright  Reviews 972

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 322 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, supportive approach, and genuine care, highlighting how therapists made them feel comfortable and understood. The service provided is frequently described as excellent, with many people appreciating the structured sessions, practical tools, and personalized guidance that led to significant improvements in their mental health and confidence. Reviewers often mention the transformative impact of the therapy, noting how it helped them understand themselves better, manage anxiety, and cope with difficult situations. However, some people were dissatisfied with the communication and organization, citing issues with referrals not being covered by their healthcare providers and a lack of follow-up from the company. A few other people also felt that the initial assessment process was not collaborative, with pre-decided recommendations and a requirement to complete numerous online questionnaires while already feeling emotionally exhausted.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, care, and... See more

Service

People report positive experiences with service, with many reviewers highly recommending it due to its... See more

User experience

Customers consistently note positive experiences with user experience, with many describing the service as... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the knowledgeable,... See more

Customer communications

Consumers find contact to be ambiguous, with some reviewers praising the quick access to support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

learnt coping skills to manage anxiety and feeling overwhelmed. Jan always made me feel safe and therapy helped me alot, learned to understand myself and that feelings are always valid

Rated 5 out of 5 stars

My therapist, Mirco, was excellent. He very quickly and accurately identified the beliefs, rules and strategies that were contributing to my challenges and (patiently) supported me to identify new, mo... See more

Rated 5 out of 5 stars

A huge thank you to Maria O’ Brien for very useful CBT sessions. The sessions really helped with my anxiety and provided me with useful tools. Maria always listened with kindness and compassion. The... See more

Rated 5 out of 5 stars

My experience of CBT with Mirco Magi exceeded anything I could have hoped for. He was tireless in his support, and so incredibly thoughtful. He delivered impactful therapy - a clear scaffold to hold o... See more


Company details

  1. Mental Health Service
  2. Mental Health Clinic

Written by the company

We help people. As true experts in mental health, we connect individuals with outstanding therapists, providing easy access to personalised, life-changing mental health support. At Onebright we combine evidence-based therapies and world-class clinical network, with cutting edge digital technology. We partner with businesses to build, execute and continually evolve their mental health strategy individually fit for businesses and their people. Through co-ordinating and governing the mental health treatment across all referral pathways, we ensure highest quality of care and provide meaning data and insight. We treat a range of mental health conditions ranging from anxiety to depression, worry to PTSD, workplace stress to trouble sleeping. We support individuals and work with corporate businesses, private insurers, occupational health teams, healthcare professionals and EAP providers. We provide care with respect and compassion and help people develop the skills they need to enjoy a brighter future.


Contact info

4.8

Excellent

TrustScore 5 out of 5

972 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An excellent experience!

I really enjoyed my time working with network therapist Eoghan – helping me to unpick some tricky thoughts, feelings and behaviours through CBT therapy. From the start, Eoghan's approach was thorough and methodical – but never cold. I could feel the scientific backing behind what we discussed and saw straight away how it'd be helpful, and throughout I felt that he genuinely cared about helping me work through the process. I'm now leaving therapy with a solid basis in CBT methods, and a blueprint for continuing my progress. I couldn't recommend enough!

14 November 2025
Rated 5 out of 5 stars

Excellent Service

After the deaths of a brother and father within two days, I struggled greatly. After just a few sessions with Tony Obri he helped me to understand the drivers for my issues and to generate coping mechanisms to push through and get back on track.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Michaela gave a gentle & individualised care plan that helped me on my healing journey from PTSD & trauma

Michaela was so kind, gentle & supportive. She helped me shape my perspective & identify underlying causes of my emotions as well as helping provide a variety of tools to manage these. I felt she went above and beyond to ensure efficacy of care & ensure she was giving the right care for my individual needs. In spite of it all, sessions were an enjoyable & enlightening experience for me.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

I can’t put into words how amazing…

I can’t put into words how amazing Maxine has been. Both of my children have different health issues, one diagnosed with a long term health condition and the other with debilitating needle phobia. Maxine has helped both of them in different ways, both perfectly. It feels like we have our family back on track and it’s all down to the fantastic work of Maxine. I would thoroughly recommend this service to anyone and everyone!

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Experience of therapy

I came to Jan for therapy after struggling with my personal relationships for a number of years. Jan helped provide me with a number of techniques to challenge negative behaviours and to improve my quality of life. Jan was supportive, and struck the right balance of being firm but fair with me. I am very grateful for her support.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Cannot Recommend This Enough

I had a fantastic experience with OneBright, specifically with Marisabella for my CBT course. Within 5 minutes I was receiving valuable insight and that didn’t let up. I honestly found this one of the most worthwhile things I’ve ever done.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Had a great experience with Jan at Onebright who listened to me and offered me tips to take away and implement in my life. Thank you!

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Great overall experience

I had a great experience with Onebright, they provided a great service, they connected me to a CBT therapist and I had 8 sessions which were very useful. I would highly recommend them!

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Michaela helped me discover and accept myself - I am very grateful for her support :)

Over the course of roughly 35 sessions across 2 years, Michaela supported me through a deeply transformative journey of self discovery. I initially came to therapy struggling with low self esteem and a constant habit of comparing myself to others, especially in a work environment. Through her thoughtful and compassionate guidance, I started to realise my value and self worth. She helped me explore and embrace all the different parts of myself and encouraged a sense of self acceptance that has positively impacted every area of my life. Now, 7 months out of therapy, I can genuinely say that the last few months are the happiest and most grounded I’ve felt in a long time! I’m truly grateful for Michaela’s support and the lasting impact she has had on my confidence and wellbeing.

Thank you Michaela!!!

24 January 2025
Unprompted review
Rated 5 out of 5 stars

Jan C supported my daughter during a…

Jan C supported my daughter during a time when professional guidance and empathy were very much needed. Her calm and reassuring manner helped my daughter to feel understood, and her humility and warmth brought light to what had been a difficult period. She has an awareness of connecting authentically with young people - enabling confidence and balance to be restored gradually.
I am grateful for the steady support she provided, and I would confidently recommend her to any parent seeking a gentle therapy for their child or teenager.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Perfect service and reliable

Perfect service and reliable, helpful therapists. I would recommend this to anyone looking for video appointments (weekly or bi-weekly). It really helped me, and the communication was always outstanding.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful!

We didn’t start off the best but Olivia adapted to my needs. Our sessions became something i looked forward to and she became a genuine friend. She is very sweet and i got a lot better!

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Support - Would Recommend

I was referred to OneBright following a challenging year both personally and professionally and it was a huge help. Adam took the time to learn about me and how I “tick” and really listened without judgment. He remembered what we discussed at the last session and so over the short period we worked together, I felt like we made progress. Anyone with private health care through work, should check the scope of the cover as it has helped me and my family a lot over the last couple of years.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

A massive positive change in my life

The service I got from Onebright has been nothing short of revolutionary for me. My therapist was Maria O'brien, and it lifted a weight off of my shoulders. Without the assistance and education I received I'm not sure I would still be here. I was down and out, completely vulnerable without any sense of aim or light at the end of the tunnel. The course I went on gave me the tools to change everything. If you are reading this, do not hesistate to use these people to help you.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Olivia really supported my daughter

Olivia really supported my daughter. She was very anxious and not really eating as she always felt sick, so started to drop weight. Olivia has worked with her and she is now back to her original weight and doing well. She has really supported my daughter throughout with her anxiety and phobia of sick. She felt very supported through out the CBT.

10 October 2025
Unprompted review
Rated 1 out of 5 stars

The “psychiatrists” are GPs masquerading as such

The ‘psychiatrist’ I was referred to was not a member of the Royal College of Psychiatrists and in fact never had been. She was a GP not a psychiatrist and had not completed specialist training which makes me question the validity of the diagnoses from OneBright and the quality of the service. The autism assessment was pretty much a vibe check and upon speaking to an NHS psychiatrist, it was nowhere near as thorough as it should have been. The report written was also full of inconsistencies and contradictions. I do intend to file an official complaint with the relevant authority because I don’t think it’s right to have unqualified practitioners deliver life changing diagnoses that might not even be accurate. I wouldn’t waste your money. If you ended up here through PMI, you would be better off getting an NHS referral and insisting you see a qualified psychiatrist of your choosing.

31 March 2025
Unprompted review
Onebright  logo

Reply from Onebright

Hi Katherine,

I am truly sorry to hear your experience did not meet your expectations. Your feelings and feedback are very important to us and we would welcome the opportunity to understand more about what happened and see if we can make things right. Please contact us directly at customersupport@onebright.com.

Tiffany

Rated 1 out of 5 stars

They don’t have actual psychologists in…

Unfortunately Onebright don’t have actual psychologists in the company. From my experience - I have spoken to an unprofessional counsellor/ “therapists” who was discussing her own personal problems and give life examples. When I asked if they actually have a psychiatrist,
Real professional - answer was no

23 October 2025
Unprompted review
Onebright  logo

Reply from Onebright

Hi Arina,

I am very sorry that you have not had a positive experience, we never want anyone to leave feeling unsupported. Please contact us directly at customersupport@onebright.com We genuinely care about everyone who reaches out and we would value to the chance to listen and help however we can.

Tiffany

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look