oneadaptr.com Reviews 166

TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

So the saga continues. I put in a complaint with PayPal as I still have not heard anything from this company. PayPal has reimbursed me the full amount of money. Thank you PayPal. You saved me $160... See more

Rated 4 out of 5 stars

Love the adapter, feels very sturdy. Traveled to europe and left all my charging blocks home, just brought this charger and cables and used it for my macbook laptop, phone, headphones and my daughter'... See more

Rated 4 out of 5 stars

The oneadaptr arrived well packaged and in a timely manner but 3 days before my trip and my opportunity to use it, I suffered a heart attack and had to cancel my trip. I have emailed twice since m... See more

Rated 1 out of 5 stars

Bought a OneGo. I like the device, but unfortunately it has stopped working a week after receiving it. I have submitted an RMA request via their website, however I haven’t heard back. Having read o... See more


Contact info

2.3

Poor

TrustScore 2.5 out of 5

166 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Dangerous goods

Terrible customer services. The plug melted (!?!) and I had no response despite all this happening within the 12 month warranty period.

Dangerous item. Terrible customer services. No warranty. Use at your own risk!

1 July 2023
Unprompted review
Rated 1 out of 5 stars

Terrible delivery times

Terrible delivery times. I ordered on 1st of April. It took 3 weeks until parcel showed up in the tracking tool. Then 10 day from Hong Kong to Netherlands. It then went to Germany, back to Netherlands, until it finally arrived in Switzerland. Total time for order till delivery: 1.5 month.
I wanted to return one of the two products that I ordered because it didn't fullfil the advertised features. Their return policy states that you can send it back only within 30 days after order... what a joke... it took 45 days to be delivered... and by the way... you have to pay the shipping cost back to Hong Kong by yourself... that's CHF 53.00 or EUR 50.00... nearly the same amount as the price of the product.
That was my first and last order with OneAdaptr

15 May 2024
Unprompted review
Rated 5 out of 5 stars

Great adapter…

Great adapter can charge many devices and it’s easy to select plug required. Unlike other devices the charging light, whilst bright, doesn’t glare.

8 April 2024
Rated 1 out of 5 stars

Think this is a scam.

Ordered the one world adaptor following review in the FT. Arrived, and initially was working fine. It's now been 1 month and the product has ceased to work and no one from the company has bothered to come back to me. Avoid - seems like a scam.

12 May 2024
Unprompted review
Rated 1 out of 5 stars

Products haven’t arrived

Products haven’t arrived. Emails unanswered for ages. Finally someone replied and said that the product had been lost and they would send another immediately. Still hasn’t arrived.
Did use this company in the past with no problems

11 April 2024
Rated 3 out of 5 stars

Great device, minor issues.

Great device but I have a new Apple watch and a 1 year old iPad Pro that continuously turns on and off while charging. I have another iPad Pro and 2 iPhones that do not have this issue.
I contacted you over a week ago and still haven’t heard back from you about how to fix this issue.

6 April 2024
Rated 1 out of 5 stars

My adapter failed on first use (In Nz)

My adapter failed on first use (In Nz). I've messaged them, and filled out there RMA form twice. No response. My experience with them is extremely poor, just getting the device after payment was made took convincing. I didn't receive any tracking info until I mentioned contacting my back to reverse payment. My advice, stay away.

22 March 2024
Unprompted review
Rated 5 out of 5 stars

bought the oneworld100

bought the oneworld100 – it's the best charger I've used. I don't carry multiple plugs anymore - just this one – especially when I'm travelling. i love that it's all in one. and it charges fast!!!

29 March 2024
Unprompted review
Rated 5 out of 5 stars

The "Swiss Army Knife' of adapters.

The "Swiss Army Knife' of adapters. Exactly as described, well built, intuitive to use, tough yet small enough to carry. I travel a lot and it is by far the best adapter for travelling with multiple devices that I have come across. Easily run a 13" Macbook Pro, charge my iPhone and battery travel pack all at once through the day. Great for overnight charging of iPhones, iWatch and MacBook. it does have a small LED but it is a low output white glow so not intrusive in a darkened room. Tracked from purchase and delivered within a couple of days. Thank you

7 March 2024
Rated 5 out of 5 stars

worth the wait

Though it took a while to arrive in the post (New Zealand, so a long way to go) it was worth it. Appears to be a well made. Looking forward to using it on the next trip.

10 March 2024
Rated 2 out of 5 stars

Bought a Onego

Bought a Onego. Bulky and heavy but a decent product. “Eligible for free shipping” but was charged pricey shipping. Contacted the company and no response. If anything goes wrong you’re in your own with zero customer service. Overall I’d avoid and find a reliable company

4 January 2024
Unprompted review

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