One.World Reviews 

394
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 246 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful product quality, beautiful home designs, and the remarkably careful packaging that reliably keeps fragile items completely safe during transit. Consumers also highlight the incredibly helpful and friendly staff members alongside exceptionally fast delivery times that consistently make online shopping a total breeze. Some reviewers were not happy with frustrating delivery delays, poor communication, or troublesome issues caused by external couriers handling their packages. A few buyers additionally mentioned receiving damaged goods upon arrival or facing surprisingly difficult administrative hurdles when trying to arrange product returns independently.

What people talk about most

Product

Clients share positive opinions on product, highlighting the stunning design, great quality, and excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that parcels arrive... See more

Quality

Consumers find quality to be exceptional, frequently highlighting the solid construction, beautiful design,... See more

Service

Reviewers mention positive feedback about service, frequently highlighting thorough, friendly assistance and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising quick responses and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered the Landscape framed Hambledon Set of 2 Ocean art prints delivered with care and well packaged as these prints are of a large size the art Landscape is beautifully painted on both prints happ... See more

Rated 5 out of 5 stars

I have ordered many things from this company and I have never been disappointed amazing quality and very good value for money the items look lovely in your home and always leave your guests talking ab... See more

Rated 5 out of 5 stars

Bought several plant pots. All look exactly as pictured on the website. Great value and quality. Good delivery. One arrived broken despite being packaged well. After speaking to customer service via c... See more

Rated 5 out of 5 stars

I absolutely love this company I have ordered so much from them my home looks lovely the staff are lovely and it doesn’t take long for the order to come will continue to order if you have never ordere... See more



Company details

  1. Home Goods Store
  2. also in
  3. Furniture Store
  4. Lighting Store
  5. Mirror Shop

About One.World

Written by the company

Creating statement designs for everyday living, One.World has been transforming our homes since 1990.

With a skilfully crafted collection of furniture, lighting, and homeware, One.World products are built to last. With accessible pricing and an environmentally conscious mindset too, what’s not to love?

Visit www.one.world to explore the full collection.

Our Shipping Promise

Delivered within 2-3 working days

All standard size items ship from our UK warehouse and arrive within 2–3 working days. Need it sooner? Choose Next Day delivery at checkout.

Contact info

One.World

One order, one tree 🌿 Together we’re growing something good.

4.6

Excellent

TrustScore 4.5 out of 5

394 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(394)

239 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

It came so late- I ordered it and the…

Updated review- customer services investigated quickly once aware of my email and worked hard to resolve the problem and to ensure I was happy. I would feel confident to order from them again knowing that they clearly do value their customers’ experience, and I’m grateful for their resolution.

It came so late- I ordered it and the delivery got pushed back. Then when it arrived it wasn’t my correct order and didn’t contain what I ordered. I have emailed to ask how to get my actual order but there’s been no reply yet.

2 April 2026
One.World logo

Reply from One.World

Thank you for your review. Firstly, we sincerely apologise that you've receiving the wrong order. This is not the experience we want for our customers, and we take this seriously.

Secondly, we're sorry for any perceived delay - I can see this was a pre-order item that arrived back into stock late March, however the delivery may have taken longer due to the Easter Bank Holiday.

We're keen to resolve this for you straight away, however checking my records we have been unable to find an email from you in our system. Could you please contact us again at shop@one.world with the details so we can fix this for you straight away.

We appreciate your patience and look forward to making this right for you.

Rated 5 out of 5 stars

First time purchasing from one world…

First time purchasing from one world did a large order which included table side table mirrors and some smaller decorative items all arrived very well one small little problem with one ornamental object which was after communicating with customer service of a placement was sent out immediately and received it very quickly.
I’m very happy with the quality of the venture. It looks great and Word definitely order again..
Customer service was very responsive and polite and took time to call me rather than do the WhatsApp chat because it was a better way of communication for them at that point, all in all a good experience highly recommend!

31 March 2026
Rated 5 out of 5 stars

Ordering online was very easy

Ordering online was very easy. My cushions arrived promptly and look amazing. They are slightly on the pricey side but are very good quality. I have used one.world in the past and would use them again.

2 March 2026
Rated 5 out of 5 stars

Superb service

We love our bench and chairs. Fantastic delivery service! Went over and beyond with delivery service. Excellent customer service in store too.

25 February 2026
Rated 5 out of 5 stars

The trays are just beautiful

The trays are just beautiful! Almost too pretty to obscure the stylised flowers with glasses or other things. I am very tempted to use the larger one as a display object on the wall.
Highly recommend these products!

16 February 2026
Rated 5 out of 5 stars

Fantastic company

Fantastic company with such great quality items. All reasonably priced . Everything comes so well packaged too. Highly recommended

23 February 2026
Rated 5 out of 5 stars

Love One World

Have purchased several items from this company and have been delighted with them all. Everything is of excellent quality, having arrived really well packaged. Always great communication concerning delivery etc. Highly recommended.

6 February 2026

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