Ordered the Landscape framed Hambledon Set of 2 Ocean art prints delivered with care and well packaged as these prints are of a large size the art Landscape is beautifully painted on both prints happ... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have ordered many things from this company and I have never been disappointed amazing quality and very good value for money the items look lovely in your home and always leave your guests talking ab... See more
Bought several plant pots. All look exactly as pictured on the website. Great value and quality. Good delivery. One arrived broken despite being packaged well. After speaking to customer service via c... See more
I absolutely love this company I have ordered so much from them my home looks lovely the staff are lovely and it doesn’t take long for the order to come will continue to order if you have never ordere... See more
Company details
About One.World
Written by the company
Creating statement designs for everyday living, One.World has been transforming our homes since 1990.
With a skilfully crafted collection of furniture, lighting, and homeware, One.World products are built to last. With accessible pricing and an environmentally conscious mindset too, what’s not to love?
Visit www.one.world to explore the full collection.
With a skilfully crafted collection of furniture, lighting, and homeware, One.World products are built to last. With accessible pricing and an environmentally conscious mindset too, what’s not to love?
Visit www.one.world to explore the full collection.
Our Shipping Promise
Delivered within 2-3 working days
All standard size items ship from our UK warehouse and arrive within 2–3 working days. Need it sooner? Choose Next Day delivery at checkout.
Contact info
41-43 Parsons Green Lane, SW6 4HH, LONDON, United Kingdom
- +44 (0) 208 974 2211
- shop@one.world
- one.world
One.World
4.6
Excellent
395 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super nice Customer Services...
Super nice Customer Services.... Very happy shopper!
2 September 2026
Beautiful little dishes but not quite…
Beautiful little dishes but not quite as fine as I thought they would be. Love them nevertheless
21 September 2026
Had to wait longer then expected
Had to wait longer then expected, but was beautiful little pot and saucer. It was worth waiting for.
21 September 2026
I'm very pleased with my experience…
I'm very pleased with my experience when ordering with One.World. The pot I ordered is beautiful and I managed to buy it at a reduced price too. The delivery charge was fair and my parcel arrived in a few days. I will keep checking out the Web site for more gorgeous things.
1 September 2026
Non existent customer service!
After waiting 4 months for delivery of my order it failed to turn up. No communication from the company for the delay. I had to contact then. Finally turned up this week. Bad customer service.
18 September 2026
Reply from One.World
Hi, thank you for taking the time to leave feedback. We're sorry your order took so long to reach you, and we're sorry the experience left you feeling you had to leave a one-star review.
As with any pre-order, delivery dates carry a risk of changing. In this case, current world events have caused significant disruption to shipping and supply chains, and unfortunately this has affected several of our pre-order items, including yours. The delay was beyond our control, and you should have received an automated email advising you of the revised date. We can also see that you emailed us in early August, and our team replied to explain that the delay was continuing.
We completely understand that four months is a long time to wait, especially when you'd have liked to hear from us sooner. We appreciate the feedback, and we'll take this on board to see if we can do more.
We're glad your order has now arrived safely, and we hope you're enjoying it. If there's anything we can help with, of you wish to share any further feedback please get in touch at sales@one.world.
Home Accessories
Easy to order, speedy delivery and beautiful items of great quality and design.
16 September 2026
Just be aware that if you need to…
Just be aware that if you need to return an item the store does not have a straightforward returns process.One.World do not have a way of returning items directly they ask you to contact the couriers they use which are usually used for businesses so they are costly.
I had to return a large mirror which I had already paid £30 for to be delivered and unfortunately because I had to return it I had calls back and forth with two different couriers that One.World recommended, one courier said they only do business with other companies, the other courier which I went with charged me £60 plus tax so it ended up being £72. I had brought the mirror for £175 but with delivery and the return I ended up paying £92 for a mirror I did not keep.
Absolutely gutted and extremely disappointed with One.World, I think it’s terrible that they basically leave you to sort this out yourself for a big store such as theirs with a long standing reputation it’s a joke! Needless to say I will not be purchasing from them ever again!! Awful
In reply to your response One.world…my main point is that it is very poor customer service whatever your current policy is to not have in house returns process for your customers.
22 September 2026
Unprompted review
Reply from One.World
Thank you for your feedback — we're sorry to hear the return process didn't meet your expectations.
As stated on our returns page and returns form, the return of items is the customer's responsibility. Following your call with us, the carriers suggested were purely as a convenience and not as a limitation — we believe it was communicated that any appropriate courier could be used, though we did caveat this by advising that, given the fragile nature of a mirror, standard parcel carriers would not be suitable.
It's also worth noting that our delivery charges are subsidised — the true cost of delivering large, fragile items like mirrors can vary considerably from what customers pay at checkout, and we understand this can feel frustrating when arranging a return.
We appreciate you taking the time to share this, as we continually review our policies and feedback like yours is genuinely valuable. If you'd like to discuss your experience further, please don't hesitate to reach out at sales@one.world.
Excellent product and customer service…
Excellent product and customer service - sales and delivery.
26 August 2026
The customer service was so helpful and…
The customer service was so helpful and sorted out my queries. Very friendly and Bella was so fantastic. Made me want to use this company again.
14 September 2026
Omission of colour in description of…
Omission of colour in description of product is not helpful
10 September 2026
Reply from One.World
Hi Tracy,
Thank you for your feedback. We’re sorry the colour wasn’t what you were expecting when the item arrived. We do want to gently clarify that the item you received matched exactly the colour shown on our website, however we’ll take your comments on board when reviewing our product descriptions going forward.
We were pleased to be able to resolve this with you directly and arrange a full refund, and hope we'll have the chance to welcome you back in the future.
Best wishes,
My order has not yet been shipped after…
My order has not yet been shipped after nearly two weeks. I've sent three emails requesting a refund but I've not had any response. Very poor service.
6 September 2026
Unprompted review
Reply from One.World
Thank you for your review, Nicholas, and we sincerely apologise for the experience you had reaching us.
Having investigated, we can confirm that your emails were unfortunately filtered before reaching our team, meaning we had no visibility of your attempts to get in touch. Regrettably, this meant your email enquiries went unanswered through no fault of your own, and we are actively looking into how this occurred.
We're pleased to see your pre-order has since been cancelled and a full refund processed as requested, and we have reached out to you directly to apologise and address this further. We greatly appreciate you bringing this to our attention and hope you'll give us the opportunity to restore your faith in us.
Super products
10 September 2026
Beautiful shop I’ve bought a number of…
Beautiful shop I’ve bought a number of items from hear and so happy with them - price is good and the quality is fantastic - would recommend - staff are soo helpful which makes the experience even better -
21 August 2026
Outstanding customer service!!!
Outstanding customer service!!!
Beautiful products, extremely fast delivery and well packaged. I highly highly recommend this amazing company!!
9 September 2026
Staff put themselves out to find what I wanted
Both Bella on the phones and I think Josh found the items I wanted by physically looking in the warehouse as they had not been logged on the stocktake but they thought that had seen some Penwick Standing Yoga Sculptures. I have bought 4, nearly a cult. Such thorough and really friendly service Above and beyond.
3 September 2026
Good quality products and very prompt…
Good quality products and very prompt delivery.. Great company
2 September 2026
Lovely pictures
Lovely pictures, great quality and look perfect.
Well packed and quick service.
14 August 2026
Really happy with my lovely purchase
Really happy with my lovely purchase, and quick delivery too.
1 September 2026
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