OMTech Reviews 482

I’ve been using the OMTech Polar Lite for about 8 months now and honestly it’s been a solid little machine. Setup wasn’t totally plug-and-play, but nothing crazy if you’ve watched a few YouTube videos. Once dialed in, it engraves wood and acrylic super clean. I mainly do craft fairs and Etsy orders and it keeps up just fine. For the price, I don’t think you can beat it.

The machine arrived and was easy to set up, but the inline fan didn't work. Support eventually helped with a replacement, though response time could be faster.

I was searching around for a laser engraver for a couple months and almost made the mistake of going with an xtool! Good thing I saw a link for the OMTech and clicked on that. I've had my Pronto 75 since October, put it through around 100 hours. Machine's been working like a charm; only thing is I wish I had been able to visit a demo room host to see the machine in person. Closest one to me was over 250 miles away, and it would've been nice to see the machine before dropping $12,000.

I bought my MF2028-60 after a lot of research. OMTech is one of the brand names that pops up frequently when I was looking for a CO2 laser, and I saw that they had active tech support and a substantial user base. My MF has been working well for the past couple of months - with my Monport, they've been helping me keep up with my signage production.

started out with xtool, looking for a diode. worst mistake of my life! ran 3 pieces of product and the machine quit working. the xtool customer service is the worst, you get about one email a day since their support is overseas. returned it, moved onto a glowforge, ran it for a couple months, logged about 100 hrs then the laser tube ran out. the laser tube was irreplaceable, so my money was wasted. finally, i checked customer reviews and found omtech. i didn't want to get myself into the same pickle as last time, so i called the sales and tech support lines. to my surprise, they picked up! i got the MF1220-50, and it's been working great for the past year. the laser's still going strong, but i know if something goes out, i can contact customer support easily.

Made the decision to purchase the MF2028 about a year ago. once I got the laser, I got it up and running fairly quick. factory preset for mirrors was pretty spot on, just had to adjust a bit and it took less than 30 minutes. I upgraded the mirrors and lenses after a couple months, changed the noisy inline fan, and still using the same included water chiller. Overall, a good experience and a good starter machine to upgrade, if you're into that.

You get what you pay for, which is a decent laser machine that gets the job done. Omtech is reasonably priced for decent quality. Even if you do have an issue with your machine, if you're somewhat handy, you should be able to fix things if you contact tech support.

Great affordable machine! I use my OMTech MF2028 mostly for woodworking. I make a lot of Christmas ornaments to sell on Etsy, and the OMTech is the perfect workhorse to keep up with my demands.

My AF3555 has been going strong for the past 5 years. Still on the factory mirrors and tube after running it every day for the past 5 years. Solid machine.

i got the pro 3655 for my home business, even cleared out the garage to make room for this behemoth. i only logged around 30 minutes onto this machine before it broke on me. every time i used the autofocus, the bed would go completely out of alignment. i'm talking the left side went completely up. I talked to jessie from tech support and she recommended that i level out the bed, but i told her i wasn't going to spend 45 minutes trying to fix the bed only for it to pop out of place the second i hit the autofocus. luckily my machine was still under warranty, so i was able to send my pro back. i opted to get the pronto 60 instead, and this baby has made everything worth it. i wish i had just gotten the pronto in the first place, but i'm glad omtech was able to make it right.

purchased the MF1624-60. The Omtech is far more durable than my old machine, although it has the same workspace. It's good that the Omtech is primarily made of steel rather than plastic like my old lasers, and replacement components are far less expensive. I am content with my machine's power and upkeep.

Omtech customer service is great. They answer quickly either in their website chat or through email. Great experience!

I started with the Omtech MF1220-50R back in November 2022. Recently, I upgraded to the Pronto 30 and I have seen some significant changes! The autofocus is convenient and the boost in speed was exceptional. This was a much needed upgrade!

In Janurary, i faced a computer connection issue with my Omtech laser. After several rounds of back and forth with their support team, they confirmed it was a warranty covered problem, thank God!
Omtech sent me a brand new Polar at no cost and even provided a shipping label to return the old one!

I own two OMTech lasers — a 60W and an 80W — and I absolutely love them. Both machines are reliable, powerful, and deliver consistent, professional results. The 60W is great for detailed engraving, while the 80W handles thicker materials and larger projects with ease. They’ve been a great value for the performance they offer and have become essential tools in my workshop. I’m already dreaming of adding a fiber laser to the mix next.

Good morning OMTech. I am sorry to say that your website is still very difficult to navigate. Maybe it is just me but when I click on an item your website does not take me where i want to go;.

After I left a negative review about Omtech’s customer service and my Omtech Polar, a company representative began calling me repeatedly and left numerous voicemails. When I finally returned the call and spoke with “Olivia,” it felt like reliving my original, frustrating service experience.

The service representative had no real knowledge of the machine, sounded as though she was reading from a script, and at one point even tried to transfer me to a sales rep so I could “upgrade” to a more expensive model. When she called again, the connection kept cutting in and out, making communication impossible. I’m fairly certain Omtech’s customer service is based overseas and that their representatives are simply following a rigid flowchart script.

Beware! If you purchase this machine, you’re essentially on your own. Should any issues or questions arise, Omtech will not provide meaningful support. Were it not for YouTube tutorials, my Omtech Polar would be nothing more than a giant paperweight. It’s also disappointing that Omtech appears to have abandoned offering replacement parts or upgrades specifically for the Polar.

Save yourself the frustration and get an XTool instead.

Power supply arrived ahead of scheduled delivery date and in perfect condition. Great support and ordering process. Hope parts for my AF2028-80 continue to be available.

Great service and quality parts. Iv'e had nothing but good experiences with OMTech

Quick response and reasonably priced replacement parts