I've been using Omnisend for a little over a year now, and by far the best aspect of the platform is the customer service. Although I've had a few connectivity issues, the Omnisend agents are always... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Omnisend provides a very reliable platform. While there is still room for improvement, they genuinely offer one of the best marketing tools for e commerce stores. The most important thing for m... See more
Company replied
While onboarding from 2 other email providers, I had some pretty specific things I needed to set up within my emails and lists. The live support - Emma specifically - was able to walk me through... See more
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Got some problems with our email contact lists but the support was really few clicks away and even on Sunday! Explanation was detailed and they helped very quickly resolving the matter. Omnisend is gr... See more
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Company details
Written by the company
Omnisend is an email and SMS marketing automation platform built for ecommerce from day one. More than 150,000 online brands use Omnisend to turn customer behavior into revenue on autopilot, returning an average of $79 for every $1 spent.* Connect your store in minutes, no developer needed. Pre-built flows for cart abandonment, welcome series, and back-in-stock alerts, 250+ email templates, popups, and global SMS and web push from the same platform. Describe a segment in plain language and get it instantly, or connect Omnisend to ChatGPT or Claude to run performance checks and draft campaigns in one conversation. Live chat and email support around the clock on every plan, in 6 languages. Big-platform features, up to 35% less. And if you switch, every list, flow, and template is moved free in 5 days. Refreshingly boring, in the best way possible.
Contact info
Saint Katharine's Way 1, E1W 1YL, London, United Kingdom
- support@omnisend.com
- omnisend.com
4.3
Excellent
512 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
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asked for a support with the system and…
asked for a support with the system and have been advised to use the Ai
13 July 2026
Unprompted review
Reply from Omnisend
Thank you for sharing your experience. We’re sorry that our suggestion to use the AI segment builder made you feel that you were not receiving the proper direct support you expected.
To give some context on the AI suggestion: our segment builder is a native Omnisend feature designed to generate a working segment draft based on your goal, so you're not starting from scratch. Our agent suggested it as a time-saver, not as a way to redirect you elsewhere. That intent clearly didn't come through, and we understand why that felt frustrating.
Our team also provided direct guidance on the initial condition required to target customers who had placed an order and remained available to review, adjust, or create the segment based on your specific setup. We recognize that we could have explained more clearly why we suggested an AI approach and moved more quickly to hands-on guidance when the suggested segment did not meet your expectations.
We appreciate you flagging this and will use it to improve how we communicate our tools during support interactions. More importantly, we'd genuinely like to make this right and remain available to work through the segment setup with you directly, to make sure it's configured correctly for your intended audience.
Worst email marketing platform in the…
Worst email marketing platform in the world.
There is SO much basic yet ESSENTIAL functionality missing that it renders this tool extremely limited and frustrating to use.
I.e - can't edit the steps a contact will receive in a live workflow, can't move contacts from one workflow to another after they've finished, can't save the entire campaigns as a template which includes subject lines, sender information, flawed segmentation logic, etc.
8 July 2026
Unprompted review
Reply from Omnisend
Thank you for taking the time to share such direct and detailed feedback. We’re sorry to hear that the limitations you encountered made Omnisend feel frustrating and prevented you from managing your campaigns and automations as efficiently as you expected.
Our support team has reviewed each of the points you raised and shared practical workarounds to help address the limitations you encountered. At the same time, we recognize that workarounds are not always a substitute for the smoother, more flexible functionality you were looking for. Your feedback regarding live workflow editing, connecting automation journeys, campaign templates, and segmentation has been documented and passed to the relevant product teams.
We genuinely want to better understand the limitations you’ve experienced, including any additional issues that may not have been fully covered in the existing conversation. Customer feedback plays an important role in how we continue to develop Omnisend, and every month we release improvements and new functionality shaped by our customers' needs and experiences.
Thank you again for being candid with us. Our support team remains available and would welcome the opportunity to continue working through your concerns and help make your current setup as effective as possible.
Sign up was easy and support was fast…
Sign up was easy and support was fast and easy to understand.
2 July 2026
Unprompted review
Reply from Omnisend
Easy onboarding and quick, clear support is exactly what every busy store needs. Glad you had that experience right from the start, it sets a solid foundation for everything ahead.
Even though I can speak English
Even though I can speak English, I asked Tiago if he could speak to me in Portuguese because I’m in a bit of a rush, and the conversation would flow much more smoothly for me. If he hadn't been able to speak Portuguese, I could have proceeded with the chat in English, but he did speak Portuguese and—with great patience—helped me with the basic tasks I didn't know how to navigate. I was very happy and felt truly welcomed by the company through his service.
25 June 2026
Unprompted review
Reply from Omnisend
Being able to communicate in your preferred language makes all the difference, and we're really glad our team could make that happen for you. Patient, attentive support is something we genuinely care about, and it means a lot that you felt welcomed. Happy to have you with us!
Greta got back to me right away…
Greta got back to me right away regarding a technical issue. Thank you.
23 June 2026
Unprompted review
Reply from Omnisend
Fast support when something goes wrong makes a real difference, and we're glad the team delivered that for you. Thanks for taking the time to share your experience!
Omnisend's customer service representatives are all very friendly.
The customer service representatives at Omnisend are all very friendly; they often help me identify the problem quickly and provide a solution. Isabelle, the representative I spoke with today, was also very kind.
22 June 2026
Unprompted review
Reply from Omnisend
Thank you for sharing this! Friendly, efficient support that actually solves things is something our team works hard to deliver every time. Knowing that you can count on us to identify the issue quickly and get you back on track is exactly what we're here for. We're always here whenever you need us.
The entire experience is top notch.
The entire experience is top notch.
The website itself feels sophisticated and is easy to navigate.
Had to contact support for troubleshooting, agent Sanya was swift and efficient at tackling the issue on our end.
21 June 2026
Unprompted review
Reply from Omnisend
Appreciate you sharing this! Top notch is what we're going for, so this is great to read! A platform that's easy to navigate paired with support that resolves issues quickly, that combination really does keep things moving.
"I had a fantastic experience working…
"I had a fantastic experience working with Burak at Omnisend! Setting up automated post-purchase email flows—especially for delivering digital bonus guides to my customers—can sometimes get a bit technical, but Burak made the entire process completely seamless. He was incredibly patient, knowledgeable, and quick to resolve any issues I ran into while getting my store's integrations perfectly tuned. It's rare to find support that genuinely cares about your e-commerce success. Highly recommend his help!"
19 June 2026
Unprompted review
Reply from Omnisend
That kind of hands-on support is exactly what we want every customer to experience. Post-purchase flows and digital delivery integrations have plenty of technical details to get right, and it sounds like our team took care of every one of them. You're in a great spot to drive consistent results from here.
Reply from Omnisend
"As always" is exactly what we're going for! Knowing the team consistently delivers for you is something we're really proud of. We've got your back whenever you need us.
Two interactions with support…
Two interactions with support personnel. But were professional and patient!
17 June 2026
Unprompted review
Reply from Omnisend
Really glad both support interactions hit the mark! That kind of consistency matters, and we're glad the team made each interaction straightforward and stress-free for you. We're here whenever you need us again.
Really cool App for Email Marketing
Really cool App for Email Marketing.
There is sooo much functionality i cant even describe all of it.
But the absolute best feature?
The amazing Customer Support. Literaly the best ive ever had the pleasure in working with!
17 June 2026
Unprompted review
Reply from Omnisend
Knowing the support experience stood out that much is genuinely rewarding to hear. It's great to hear the platform's depth is working for you, and that our team has been there when you needed them. We're looking forward to being part of your continued success.
Excellent Service
Excellent Service! I was having trouble with my account so I emailed support and Mathias responded in less than 2 minutes and was able to provide assistance immediately. When working with a marketing/email service provider, it's great to know that they provide superior level service. Thank you!
16 June 2026
Unprompted review
Reply from Omnisend
Thanks for taking the time to share your experience! That kind of response time matters, and we're glad our customer support team could jump in and resolve the issue quickly. Fast, reliable support is something we take seriously, especially when you're focused on growing your business and can't afford downtime. We're here whenever you need us!
Reply from Omnisend
Quick and effective is exactly what you need when there's a store to run. Glad Omnisend delivered on that, and we're here whenever you need us again.
very thorough and helpful!!
13 June 2026
Unprompted review
Reply from Omnisend
Really glad it felt that way! When the platform is easy to navigate and just works the way you expect it to, it frees up time to focus on what actually matters. That's exactly the kind of experience we want every store to have.
great solutions with quick technical…
great solutions with quick technical support to solve or guide you through the setup process.
10 June 2026
Unprompted review
Reply from Omnisend
Quick, helpful support during setup makes a real difference, and we're glad it came through for you. Having the right guidance early on sets you up to get the most out of Omnisend from day one.
Why did I wait so long to transfer from Mailchimp to Omnisend ?!
I wanted to transfer my mailchimp email list to Omnisend but I was very nervous as I've been using mailchimp for years and not getting any kind of support. I contacted Omnisend and was blown away with the level of help they offered , I'm wondering why I didn't make the change sooner !
10 June 2026
Unprompted review
Reply from Omnisend
Switching after years on one platform takes real courage, so it means a lot that the support experience made such a strong first impression. Getting your list moved over smoothly is just the start - you've now got a team behind you that's genuinely committed to your results.
Fast help
Beran help me figure out the issue I was having within 10 minutes of chatting. Much appreciated!
7 June 2026
Unprompted review
Reply from Omnisend
Quick and effective support - exactly what you need when something's off. Glad the team got you sorted fast, and that everything's running smoothly again. We're here whenever you need us. 🙌
Sanya was incredibly knowledgeable
Sanya was incredibly knowledgeable, professional, respectful and patient.
7 June 2026
Unprompted review
Reply from Omnisend
That kind of experience is exactly what we aim for. A knowledgeable, patient support team makes a real difference when you need help, and we're glad it showed. Reach out anytime, we've got you covered.
Mariia was very professional and polite
Mariia was very professional, polite and helped us solve the issue. She provided the exact steps and provided additional guidance when we followed up.
On the other side, OmniBot was constatly giving us wrong answers.
28 May 2026
Unprompted review
Reply from Omnisend
Mariia's support is exactly the kind of support experience we want every customer to have, so it's great to hear she delivered. We'll be reviewing your OmniBot conversation to understand what went wrong, and feedback like this is exactly what helps us improve it. Thanks for taking the time to share this with us!
I am pleasantly surprised by your…
I am pleasantly surprised by your prompt response and quick resolution of my question.👍😊
24 May 2026
Unprompted review
Reply from Omnisend
Quick and resolved is exactly what good support should look like, so this is great to hear! We'll keep that standard every time.
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