OmniPrint International Reviews 

The short and sweet: OmniPrint international does a very poor job of supporting their products, which easily break and have defective parts. Their customer service is amongst the worst I have ever encountered in my entire life.

The whole scoop:

I initially purchased a 330TX Plus for my business. This arrived inoperable out of the box. After about 3 weeks of troubleshooting with their technicians I didn’t want the unit anymore. OmniPrint would NOT accept the broken unit back for a refund. I elevated the situation as high as I could. The compromise would be I could send it back for credit towards the purchase of 2 330TX (not the plus). The rep on the phone, Chuck Burwell, told me these units would run $13,000 each. I asked what the cost was before I spoke with his superior. Then when I agreed to this exchange the price suddenly increased to $19,995 each. Chuck doubled back on his price and they would not honor the ‘’verbal price quote’’. I felt pined in a corner so I agreed and paid the difference, which was another $12,000 on top of what I already paid for the 330TX Plus that arrived broken. I later found out that they were indeed selling these units to several companies for the $13,000 price point. They also would not accept the thousands of dollars in ink back I purchased for the 330TX Plus, which where not compatible with the 330TX units I got in exchange.

Once the printers arrived only 1 worked out of the box. The other was missing the platten. By the time that arrived the printer still wasn’t working. Their technician suggested replacing all the dampers - all at my cost. We did, this didn’t fix the issue. The weeks followed and part after part was swapped out - all shipping costs at my expense. Finally they both worked! But only for a short time.

Over the next year these printers would go down for one reason or another. Resulting in weeks and literally months before they were back up due to Omiprints lack of concern or customer support. No urgency at all on their side. Every issue due to faulty or defective parts.

Both printers again went down around the same time with the same symptoms. Over 70 emails had to be sent over months from June through September. Now keep in mind we depended on these to print shirts for our company’s orders.

Now imagine the damage this did, customers were upset (do you blame them) for the long wait, we had to issue refunds and apologies but the damage was done. We also couldn’t accept new orders during this time since we had no immediate way of filling them. This is our only source of income. These printers ran us within an inch of going out of business. The ONLY thing that saved us was buying another DTG printer from a different brand (which we are superbly happy with!)

Eventually OmniPrint technicians came to the conclusion that the ONLY way to fix my printers was to ship them back there at my expense or to fly out one of their technicians to our place of business for $2,000. The $2,000 was the cheaper option so we did this. Over 3 days the technician replaced parts and couldn’t troubleshoot the issue. He decided it was ‘’environmental’’ claiming that a spec of dirt got in one of the dampers and caused the whole unit to stop working. I became very upset with this conclusion for several reasons. The printers were flawlessly kept in a room with no windows and several air filters. But mainly because the 2nd printer had the exact same issues. So for this technicians claim to be correct a speck of dirt would need to somehow get into this damper area (covered by layers of stuff btw) in the EXACT same spot on both printers. It was an illogical conclusion and I said so. He tinkered around more and discovered that the Y-motor had burnt out. This made more sense because we got both of these units at the same time, meaning defective parts were put in both and then sent to us. Nonetheless I was responsible for paying the $2,000 for this repair.

After having to pay $2,000 for a technician to fly out and fix our machines I absolutely wanted to sell these for whatever I could get back out of them. I reached out to them and asked if they had a buy back program. I got an email back saying they did not but to post my printers for sale in their Facebook group - which I’m a member of. I did this. It was removed right away because it ‘’violated the group rules’’. My next post was a screenshot of the email I received telling me to post there. That was also removed and I was banned from the group by the admin.

My advice:
Join the Facebook groups not officially associated with OmniPrint FIRST. Here you will see first hand the HUNDREDS of people who have had similar experiences. Pay with a credit card, their financing only sides with them. Do your research it will save you money, time and maybe even your business.

Wouldn't even give them a 1 star but there is no choice for no stars. The printer is a piece of garbage the owner and management don't care about customer service. Some of the Tech's do care but they've already left the company. Save your money and don't buy their sales pitch

Worst Customer Service in the U.S. I bought my FreeJet 330TX from Omniprint International and I worked great for about 2 years (almost). After that the problems came, which is expected for a piece of electro mechanical equipment, but getting it repaired became a nightmare. After a while, no return calls and then the cost of someone troubleshooting was ridiculous with no guarantee that the equipment will be fixed. I've been sitting on a 100 lb, $25k paperweight for the last 3 years.