They were understanding about the situation I'm in about being able to afford things now. They were flexible about billing options like the frequency of my products. I appreciate that. The agent David... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
DN25363263 was helpful in working it out that I can continue receiving this great product at an affordable price and time frame with free shipping. Omegaxl has helped my dad and I greatly but unfortun... See more
Company replied
During our recent move I forgot to change our address on some of our autoship items, omega XL being one of them. I received an email from there team letting me know the order had been returned and aut... See more
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I called to cancel my autoship subscription because I can't afford to cover any overdrafts, due to my forgetting about the autoship charge. I explained to Victor that I forgot about this month's autos... See more
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Company details
Written by the company
The ultimate joint health and mobility support supplement. OmegaXL goes beyond standard omega-3 supplements that mainly contain just EPA and DHA. It is a concentrated source of green-lipped mussel oil packed with a powerful combination of healthy fatty acids and lipid mediators. Backed by over 40 years of clinical research, this high-potency blend promotes joint, muscle, immune and respiratory health.
Contact info
United States
- omegaxl.com
4.4
Excellent
395 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from OmegaXL
Hello, Marzena. Thank you so much for the kind feedback! We’re glad to hear you had a great experience with our fast and helpful customer service.
Customer service is excellent
Mike was courteous and pleasant. He was so easy to work with and updated my account just the way I wanted it to be done.
6 February 2026
Reply from OmegaXL
Hello, Judy. Thank you for taking the time to share your experience! We’re so glad to hear that Mike was courteous, pleasant, and easy to work with. It’s great to know he was able to update your account exactly as you requested. We truly appreciate your feedback and your trust in our team.
The staff is wonderfully nice
The staff is wonderfully nice, the product to recent to tell the price is the only issue
9 January 2026
Reply from OmegaXL
Hello, Lillian. Thank you for the kind words about our team—we truly appreciate that. We understand your thoughts on pricing, especially when you’re still early in trying the product, and we’ll be sure to share your feedback with our team. Please feel free to reach out if you have any questions as you continue using it.
Reply from OmegaXL
Hello, Gigi. Thank you for your kind feedback! We’re glad to hear your concern was addressed and that you’re having a positive experience. Please don’t hesitate to reach out if there’s anything more we can assist you with.
I spoke with a real person and they did…
I spoke with a real person and they did exactly what I asked. No passing me around to 3 different departments and no hassle over skipping a couple of months.
3 February 2026
Reply from OmegaXL
Hello, Debbie. Thank you for sharing your experience! We’re glad to hear you were able to speak with a real person who handled your request exactly as needed—without being passed around or dealing with any hassle. Making things simple and flexible, including skipping shipments when needed, is important to us. We truly appreciate your feedback!
The OmegaXL is excellent
The product is very good. I have never had to use the support until now. I was able to go in the chat and get a quick response and solution to my accumulation of product without ending my subscription.
3 February 2026
Reply from OmegaXL
Hello Randy. Thank you for your thoughtful review! We’re so glad to hear that you’ve had a great experience with our product, and that when you needed support, our chat team was able to respond quickly and help resolve the product accumulation without requiring you to cancel your subscription. Making things easy and flexible for our customers is very important to us. We truly appreciate you taking the time to share your experience!
I don't have much time for this right…
I don't have much time for this right now due to I am moving right now,
But just wanted to say I chatted with a REP: Victor to change my next ship date and he helped me. It was easy and fast. Great customer service Rep.
Thanks Victor !!
3 February 2026
Reply from OmegaXL
Hello, Gloria. Thank you so much for taking the time to share your experience—especially while you’re in the middle of moving! We’re really glad to hear that Victor was able to help you quickly and make changing your next shipment easy. We’ll be sure to pass along your kind words to him. Wishing you a smooth move, and thank you for being part of our community!
Great Customer Service
The customer service representative, Victor, was very pleasant, and took care of my request quickly and efficiently.
2 February 2026
Reply from OmegaXL
Hello, Barbara. Thank you for your kind review! We’re so glad to hear Victor was pleasant and able to take care of your request quickly and efficiently. We’ll be sure to share your feedback with him—we appreciate you choosing us!
Was very helpful and resolved my issue…
Was very helpful and resolved my issue quickly and friendly
2 February 2026
Reply from OmegaXL
Hello, Mildred. Thank you so much for your kind words! We’re glad to hear our team was able to resolve your issue quickly and provide friendly support. We truly appreciate you taking the time to share your experience.
Friendly and quick service
Friendly and quick service. Also found a a great solution to keep me from cancelling my membership.
30 January 2026
Reply from OmegaXL
Hello, Jackie. We really appreciate you taking the time to share your experience. It’s great to hear our team delivered quick, friendly service and helped find the right solution for your needs. Thank you for being a valued member!
Place to get your supplements
Fast helpful service, User friendly website and great products for an actual good price. Check out their Vitamin C,D and other supplements that are higher quality and better priced then what you get in stores.
28 January 2026
Reply from OmegaXL
Hello, Seth. Thank you for such a thoughtful review! We’re thrilled to hear you found our service fast and helpful, our website easy to use, and our products high quality at a great value. We especially appreciate the shout‑out to our other supplements—providing premium quality at fair prices is something we’re very proud of. Thank you for recommending us, and we look forward to serving you again!
Victor VM43967228
Victor VM43967228, my request was to cancel my autoship. Victor very professionally attempted to convince me of other options. As a retired sales professional, I could see his training and the salesman's motto Persistence overcomes Resistance! I complimented him on his efforts, and he fulfilled my request. I will order at my pace and do appreciate the discount opportunity!
Thomas Hansen 660 Wilcox Avenue Bronx NY 10465
27 January 2026
Reply from OmegaXL
Hello, Tom. Thank you so much for your thoughtful review! We’re delighted to hear that Victor provided you with a professional and attentive experience. His goal is always to offer helpful options while respecting each customer’s needs, and your recognition of his efforts means a great deal. We’re glad he was able to honor your request and ensure you felt comfortable ordering at your own pace. We truly appreciate your business and your kind words — and we’re always here whenever you’re ready to shop with us again!
Great communication!
27 January 2026
Reply from OmegaXL
Hello, Johanna. Thank you for the great feedback! We’re so glad to hear the communication was smooth and clear. We appreciate you taking the time to share your experience!
the customer service person was great…
the customer service person was great he fixed the problem.
27 January 2026
Reply from OmegaXL
Hello, Joyce. Thank you for your review! We're so glad to hear that our customer service team was able to quickly resolve the issue for you. We appreciate you taking the time to share your experience and we're always here if you need anything else!
Was hasty in canceling my autoship…
Was hasty in canceling my autoship yesterday.
Agent was helpful and understanding to reinstate my autoship.
Product is working.
27 January 2026
Reply from OmegaXL
Hello, Alexandra. Thank you for sharing your experience with us! We're glad to hear that our agent was able to quickly assist and reinstate your auto-ship. We understand that changes happen, and we're always here to help make things right. We're also happy to hear the product is working well for you. Thanks again for your trust and for being part of our community!
Customer service chat was easier than…
Customer service chat was easier than most supports on other platforms and or businesses no longer hold times and they got right to the point 5 stars
27 January 2026
Reply from OmegaXL
Hello, Adrian. Thank you so much for the 5‑star review! We’re thrilled to hear that our chat support was quick, easy, and got straight to the point—exactly the experience we aim to deliver. We truly appreciate you taking the time to share your feedback and are always here whenever you need us!
Exceptional Customer Service
My customer service representative Victor -VM43967228 was exceptional! Very professional and patient with my request.
23 January 2026
Reply from OmegaXL
Hello, M. Doss. We’re thrilled to hear that Victor provided exceptional service. His professionalism and patience are exactly what we strive for, and we’re glad he was able to assist with your request. If you ever need anything else, we’re always here to help!
Great service over the phone as always
Great service over the phone as always, professional and friendly agents.
21 January 2026
Reply from OmegaXL
Hello, Roberto. Thank you so much for your kind review! We’re thrilled to hear that you consistently receive great service from our team. Our agents work hard to provide professional, friendly support, and it’s wonderful to know that it shows in your experience. If there’s ever anything more we can help you with, we’re always here for you!
Reply from OmegaXL
Hello, Dralin. We’re so glad to hear that our agent was helpful, courteous, and thoughtful during your interaction. Providing caring, attentive support is something we take great pride in, and it’s great to know that it made a positive difference in your experience. If there’s ever anything more we can do for you, we’re always here to help!
was able to get shipment sooner than…
was able to get shipment sooner than autoship date
21 January 2026
Reply from OmegaXL
Hello, Beverly. We’re glad to hear you were able to get your shipment earlier than your auto-ship date. Making sure you have what you need, when you need it, is important to us, and we’re happy everything worked out smoothly for you. If there’s ever anything else we can do to make your experience even better, we’re always here to help!
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