Olyndra London

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Rated 1 out of 5 stars

this company is appalling should have read trustpilot first. impossible to contact by phone no replies to emails . They did not de my proper address so Courier returned goods cannot get them to confi... See more

Company replied

Rated 1 out of 5 stars

I'm STILL waiting for my knitted cardigan ordered a few weeks ago. However recently on our UK TV they showed this same cardigan looking absolutely nothing like the one on the advert and in fact it was... See more

Company replied

Rated 2 out of 5 stars

I agree with others, priority dispatch does NOT mean priority delivery. Only pair of shoes I have bought with no label inside to indicate size, manufacturer or materials, suspect made in some obscure... See more

Company replied

Rated 1 out of 5 stars

Paid extra for priority dispatch - dispatch apparently confirmed within 24 hours on 21st June when website said "order ready". next tracking info said "in transit" on 28th June so taking a week for Yo... See more

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Company details

Written by the company

Olyndra London is a fashion brand inspired by modern London style. We create everyday pieces that blend comfort, confidence, and design—backed by global shipping, easy returns, and responsive support.


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(1,506)

1,362 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do NOT use this company

Do NOT use this company, It only operated from China and does not do returns, other than to China / !5% same day refund. They reply to one email and then stop.

1 June 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

We’re sorry you had trouble contacting us. Please email support at info@olyndralondon.com so we can assist with your return and ensure your refund is processed promptly.

Rated 1 out of 5 stars

No customer service whatsoever- feel robbed

I’ve recently ordered a pair of shoes from this company. What I received compared to what I actually ordered was a joke. I have had some email interaction over it where they requested more proof of my delivery which I uploaded and sent and they have promptly ignored me since. I have sent a number of emails and a message via Facebook which they have read but no response. Absolute joke.

8 June 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

We're very sorry to hear about your experience. Please contact our support team so we can assist you with your order and resolve this issue.

Rated 1 out of 5 stars

Very poor

Very poor
Trainers arrived damaged
No free return
Not even a return address - 4 emails later

5 June 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

We're sorry for the inconvenience. Please contact our support team so we can address the damaged trainers and help with the return process.

Rated 1 out of 5 stars

Very poor copy of the photo.

I received my Eleanor cardigan and it's not a bit like the photo. Its a cheap copy and definitely not worth the money. Olyndra haven't answered my emails asking for the return process by the time they do the time will have expired. Disgusting service.

3 June 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

We’re very sorry to hear your cardigan didn’t meet your expectations. Please reach out to our support team so we can guide you through the return process.

Rated 4 out of 5 stars

A wonderful pair of comfortable shoes…

A wonderful pair of comfortable shoes at a great price but a long wait to receive them.
However I did receive updates once the shoes were on their way.

7 June 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

Thank you for your feedback! We’re glad you liked the shoes and appreciate your patience with the delivery process.

Rated 2 out of 5 stars

I'm sending the coat back

I'm sending the coat back. It's clearly shown as having pockets in the advertisement but it doesn't. One has to have pockets in a coat!

5 June 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

We apologize for the discrepancy in the coat. Please contact our support team for assistance with returning the item.

Rated 5 out of 5 stars

Product Pink padded coat.description accurate

Product description accurate, the coat I purchased is lovely, light and warm. Very suitable for our Scottish weather as coat can be folded easily and placed in it's own bag. Love it and very good quality forthe cost.

6 June 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

We're glad the coat met your expectations and you are happy with your purchase.

Rated 3 out of 5 stars

Slow delivery

Slow delivery. Shoes nice to look at but difficult to get on.Would be better with Velcro fastening.Price reasonable.

1 June 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

Thank you for your feedback. We’re sorry for the slow delivery and will share this with our team to improve shipping times.

Rated 1 out of 5 stars

Zero customer service

Bought a pair of cargo pants that took three weeks to be delivered, far too big so tried emailing them several times for they’re returns policy and still haven’t received a reply. Con artists, avoid

6 June 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

We're very sorry to hear about your experience. Please contact us directly so we can help resolve your issue with the cargo pants.

Rated 3 out of 5 stars

Have had a few items some good

Have had a few items some good , some never arrived when I contacted them about item not delivered completely ignored my email

21 May 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

We’re sorry some items didn’t arrive and for the lack of response. Please contact our support team directly so we can resolve this for you promptly.

Rated 1 out of 5 stars

Almost a scam, beware!

I ordered a pair of clogs from them. They took ages to arrive and turn out to be really poor quality and undersize. Nothing like the item shown in their advert.
I gather I have to apply for a return authorisation and then ship the clogs back to China which is probably going to be prohibitively expensive.
Very disappointing, first and last time I shall be buying from them. Their name 'Olyndra London' is almost misrepresentation, they are China based.
***** Update:
Now here's a surprise... I have 'reached out' to them to get a returns number and heard nothing back. I think I'm going to have to accept that I have been ripped off and lost £30, how bloody annoying!
So to reiterate: DO NOT BUY FROM THEM.

3 June 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

We apologize for the delay and issues with your order. Please reach out to our customer service so we can assist with a proper return and refund.

Rated 1 out of 5 stars

I could not contact Olyanda to return…

I could not contact Olyanda to return trainers to get a refund .No return address !! I’ve tried to contact support team , an address in china ?

5 May 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

We’re sorry for the trouble you experienced trying to contact us. Please reach out to our support team so we can assist you with your return promptly.

Rated 1 out of 5 stars

I have bought a dress from Olyndra…

I have bought a dress from Olyndra London then few days later I have seen the same dress on Temu which it was much cheaper.
Finally the dress arrived, it was very poor quality and requested to return it.
The manager emailed me saying I need to return the dress to Dongguan city in China via Royal mail international (the only way they accept the return)which it costs £13.95.
Definitely I won’t buy anything again from this company. Very disappointed!

2 June 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

We're sorry to hear about the issues with your dress. Please contact our support team so we can assist you with the return.

Rated 1 out of 5 stars

Return emails ignored!

I ordered 2 pairs of cargo trousers that don’t fit. I have emailed 3 times about returning them for a refund , as requested, and all emails have been ignored! I Wouldn’t buy anything from this company!!

1 June 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

Sorry your return emails were ignored. Contact us and we’ll work to resolve the issue quickly.

Rated 1 out of 5 stars

POOR QUALITY DID NOT FIT

Ordered pair of trainers which were of very poor quality very plastic looking. And did not fit. Not having any success with return label after requesting. I agree with all bad reviews AVOID THIS COMPANY

3 June 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

We regret the trainers didn’t fit or meet expectations. Please get in touch so we can help with your return.

Rated 1 out of 5 stars

RETURN REQUESTS IGNORED!

Return policy RUBBISH do not BUY - a SCAM !

3 June 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

We're sorry your return request was not processed. Please contact us directly so we can help resolve this.

Rated 1 out of 5 stars

What a disappointing company.

What a disappointing company.
I wish i had looked into them before I purchased.. item Not suitable.. I want to return and being ignored ..

31 May 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

Apologies for the inconvenience with your order. Please reach out so we can assist with your return.

Rated 1 out of 5 stars

have totally ignored my emails shoes…

have totally ignored my emails shoes not as wide as they say they are and i wanted to return them but no one has got back to me also they have to approve a return whats that all about ? also i paid priority postage but still took ages to arrive ordered 9/05/26 arrived 23rd of may got a reply on here they said get in touch with them then they will contact me . Guess what still no contact it is now the 17th of june re edit my post .quess what still no email or contact what so ever do not buy from them

9 May 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

Apologies for the delays and sizing issues. Please contact us so we can assist with the return process.

Rated 4 out of 5 stars

Loved my shoes spot on fit

Loved my shoes spot on fit little delayed in delivery but happy with my shoes

2 June 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

We're happy to hear your shoes fit well! Thank you for sharing your positive experience.

Rated 1 out of 5 stars

Bad quality

Bad quality, all fake

2 June 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

We regret the product did not meet your expectations. Please contact us to discuss a resolution.

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