Great customer service
Great customer service. Easy to communicate with and fast delievery. The prices were reasonable as well
31 August 2025
Unprompted review
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3.4
Average
3 reviews
No recent history of asking for reviews
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Absolutely ridiculous dont waste your money.
Absolutely ridiculous and unprofessional. After putting in an order, i did not receive a confirmation email nor shipping details. I left them messages on the website and got no reply... been trying for four days and still no response. Dont bother ordering from them they will take your money and leave you hanging.
9 August 2025
Unprompted review
Reply from Olympus Labs UK
Hi Zeus,
Thank you for your honest feedback — we completely understand your frustration and truly apologize for the poor experience.
We want to clarify that your order was successfully processed, shipped, and delivered, and we have since been in contact with you directly via email to confirm this and provide support.
That said, you're absolutely right — our order confirmation and shipping notification system has had ongoing issues, and we're actively resolving this by moving to a dedicated SMTP server this week to ensure smoother communication going forward.
As a gesture of goodwill, we’d like to offer you a custom coupon for your next purchase, along with a free item to make up for the trouble caused.
Customer satisfaction is our top priority, and your review has highlighted where we need to improve. We’re taking this seriously and working to ensure it never happens again.
Please don’t hesitate to reach out to us at support@olympuslabs.uk if there’s anything else we can do for you.
Thank you again for your patience,
– Olympus Labs UK
Olympus labs
Had a slight communication and payment issue at the start but the company reached out and rectified this. They explained they had a system error but all in all they reached out to me and got it sorted.
6 May 2025
Unprompted review
Reply from Olympus Labs UK
Hi Christian,
We're truly sorry for how this situation unfolded. Order 11492 was successfully refunded, but we regret that we didn’t respond to your initial email — this was due to a now-fixed email routing issue.
We’ve since corrected this, and we’d like to offer you a free product or credit to make up for the frustration.
Please contact us at support@olympuslabs.uk and we’ll sort this out immediately.
We’re a small business that takes pride in doing things right — and we’re working hard to regain your trust.
– Olympus Labs UK
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