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Olympia Moving & Storage provides professional residential and commercial moving services that exceed expectations. We have built a reputation as a premier Boston, Washington DC, and Philadelphia relocation company during our 20 years in business. We are 2-time winners of Wheaton World Wide's Mover of the Year award, maintain a 95% client satisfaction rating, and the preferred relocation partner of real estate companies, universities, and companies. RESIDENTIAL MOVING: Local, Interstate, & International Moving | Full-Service Storage | Packing | Piano & Specialty Moving | Concierge Services Whether moving a 1-bedroom apartment in the city or a 5,000-square foot house in the suburbs, each residential move that we perform is unique. Olympia Moving's professional staff and crews tailor our services to your needs, are accountable, and ready to solve any challenge. COMMERCIAL MOVING: Moving | Storage & Inventory Management | Furniture Installation | Recycling & Disposal | Packing & Unpacking Olympia Moving is your one-stop commercial relocation ship. Our professional moving crew can handle moves of any size. Our relocation processes and consltants work in tandem to reduce downtime and keep your business productive, We specialize in a variety of industry relocations, including: Office, Laboratory, Universities, Technology, an Hospitality
17 Bridge Street, 02472, Watertown, United States
3.8
2 reviews
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Absolutely outstanding service from start to finish. Ryan guided me through the sales process with clarity, honesty, and real expertise. Candy handled the coordination flawlessly—every detail was communicated, every question answered, and the entire move ran exactly on schedule. The crew was efficient, careful, and respectful of my belongings. A truly stress‑free experience. Five stars without hesitation
I can give you a “stay away” warning for Olympia Movers in the US Northeast. They “handled” (read: completely bungled) my packout for CH this week:
(1) not COVID-19 friendly: I had different people every day for five days, and they would work other sites in between (for example, T was at site A on Monday, with me T/Th, and site C on Wednesday and back at A on Friday) - so I (and husband and kids) was/were directly exposed to 20 and probably indirectly to about 80. Also, never saw ANYBODY wash or sanitize their hands and about a third refused to wear masks - including the entire crew of 6 on Friday
(2) They are *bullies* and don’t listen to packing instructions.
- I knew there was a possibility we were over on both air and sea, so I asked them to make sure that they packed all parts of each item together and not mix them up with other things so I could make decisions. They completely ignored me! So I will be getting the legs of our mini- trampolines in our air shipment because they are packed in with bedding but the tops of the trampolines are in sea.
- they did what was convenient for THEM - so insisted on loading storage first, then air, then sea. Normal order is air, sea, storage...so you can pivot and put things in storage if you have to!
- They tried (and failed) to load sea all in one day so were there till 9PM Friday night.
- They forgot to load our only kitchen/dining table in sea and were going to send it to storage and were sending stuff I’d marked as likely storage if it didn’t fit in sea because that was easier for them to do.
(3) they are rude - instead of trying to correct their bad judgments, they just yelled and cursed at me.
(4) they are unprofessional- everything is badly labeled and I now have no idea what’s in my sea shipment vs what THEY decided I don’t need and have sent to storage. I am pretty sure I saw parts to a bed on the storage part and other parts of same bed on sea...
(5) they are sloppy - at the end they weren’t even wrapping or padding furniture, just hurling it on their overflow truck so they could go home.
So...don’t use them. I’m working with my (third party, work-hired) move coordinator to try to get this fixed but if you had booked directly with them and this happened you’d be SOL. These guys actually expect me to trust them to reload and decide what goes sea and what goes storage! And no matter what now all my shipments are delayed and I’m going to have to take a day off work next week and drive to their warehouse and oversee reloading because I cannot trust them at all.
Reply from Olympiamoving
First and foremost we would like to take this opportunity to apologize. There were several issues outlined that could and should have been managed better. This was a significant project in terms of scope and complexity, and the client communications and project oversight did not meet our standards.
One of the issues raised is that, over the course of a 5 day project, certain members of the moving team were callous in their use of PPE. We take this matter very seriously, have strict guidelines in place (for both employees and clients) and these protocols were not adhered to. This issue has been referred to HR and has been addressed internally. We have and are continuing to address internally the contention that the client felt “bullied” by the supervisor in terms of approach. Based on the client’s concerns, the President of the company drove from DC to the Philadelphia area to meet with the client and, as possible, address the concerns, and continue to work with the client's move coordinators to do so.
Respectfully,
The Olympia Team
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