From my first call with Oly the sales team were extremely helpful and answered so many questions along the way. Shout out of Michael who would answer a call or email quickly and ease any concerns... See more
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Review summary
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Sales side was great, at times once sale was done found the next phase a little difficult to get feedback, but we go there in the end. Really like the way Olly structures Novated Lease arrangements, w... See more
Company replied
My leasing consultant Chloe was amazing. She responded promptly, calmly and was willing to go through all the information and process. She handled everything professionally and went out of her wa... See more
Company replied
I initially thought setting up a novated lease would be painfully time consuming. How wrong I was. Michael Appo reached out to me and he provided amazing service. He was prompt at answering my many qu... See more
Company replied
Company details
- #1 of 2 best companies in Car Leasing Service
- #19 of 19 best companies in Car Finance and Loan Company
About Oly
Written by the company
Oly puts YOU in the driver’s seat with a novated lease. A car you love & the chance to save – win-win!
Oly is backed by one of Australia’s largest and most trusted novated leasing providers.
Benefit from bigger Aussie-backed buying power to make your dream car a reality while saving yourself from head-scratchingly complicated leasing admin.
That’s why Oly really is your key to novated leasing.
Call 1300 328 182 or click the links below to start your ride with Oly.
Novated lease Electric cars Calculator Car offers Get a quoteContact info
Level 21/360 Elizabeth Street, 3000, Melbourne, Australia
- 1300 328 182
- enquiries@oly.com.au
- oly.com.au
Oly's latest car offers
4.2
Great
379 reviews
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Replied to 97% of negative reviews
Typically replies within 1 week
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William was amazing
William was amazing; knowledgeable, positive and punctual. Theres nothing more you could ask for in a representative.
Oly also has excellent pricing they are privy to thanks to their larger buying power, making them an excellent provider.
21 March 2026
Unprompted review
Reply from Oly
Thank you so much for your review, Joel! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to William and he's so happy he was able to help you out.
Feel free to get in touch if you ever need any help!
Disappointed I couldn't pick up car due to delay with paperwork
My collection of my car was delayed as paperwork was delayed. I'm assuming this was on Oly's side.
4 May 2026
Reply from Oly
Hi Gregory – glad to hear that you've had a smooth start to your new novated lease, and that you've enjoyed the ride so far with Oly! We work hard to make the whole leasing journey as easy as possible, and to see it pay off for you makes it all worthwhile. We do apologise for the challenges regarding the pick-up of your vehicle, but aim to make up for it going forward.
Thanks so much for taking the time to leave us such a great review, and feel free to get in touch if you ever need any help!
Every thing is easy while they are…
Every thing is easy while they are explaining about lease and terms .
3 May 2026
Reply from Oly
Hi Mehulkumar – glad to hear that you've had a smooth start to your new novated lease, and that you've enjoyed the ride so far with Oly! We work hard to make the whole leasing journey as easy as possible, and to see it pay off for you makes it all worthwhile.
Thanks so much for taking the time to leave us such a great review, and feel free to get in touch if you ever need any help!
Good efficient service
Good efficient service
Staff from each team were very helpful and informative. Would recommend.
29 April 2026
Reply from Oly
Hi – glad to hear that you've had a smooth start to your new novated lease, and that you've enjoyed the ride so far with Oly! We work hard to make the whole leasing journey as easy as possible, and to see it pay off for you makes it all worthwhile.
Thanks so much for taking the time to leave us such a great review, and feel free to get in touch if you ever need any help!
Horrible experience.
Horrible experience.
First time going through a novated lease.
The communication is 5 star until the deal is finalised and sign your papers. From there it is downhill. Never expect your point of contact to pick your phone. Email was reasonably Ok, except sometime you dont get a response. My process started early this month and I chose a car which was in stock for immediate delivery. I was expecting the whole process to be finished in 2 weeks time. Still not happened. Sales say that they dont have visibilty once it go to settlement. Settlement blames it on finance. I had to sign and send the documents twice. Dont know what happened to the first. Im guessing it could be the variations. Documents send second time on 20th of this month. Was advised to take comprehensive insurance before remittance. I did that on 22nd and emailed them the currency of certificate. Was advised that the remittance to dealer will happen last week. Then early this week financier wanted clarification on somethings and was responded in an hour.
On the top of that the car dealer keeps calling to check on the process.
In short, paying insurance for a car which hasn't been settled, frustrated with the lack of and transperancy in communication.
I am hoping they would sort that out soon so that I can pick up the car
"Sorry, the number of EV purchase has plummeted and hence the delay in process" is their new slogan.
1 May 2026
Unprompted review
Reply from Oly
Hi Ison,
Thanks for letting us know about your experience with our Settlement process.
I’m sorry that you did not receive the high level of service that we expect from our team, and we would appreciate the opportunity to discuss this with you further so we can better understand your experience.
We have tried to reach out to request further information so that we can assist with this matter and but not heard back. If you wouldn't mind providing us with some more in-depth feedback, we're happy to discuss it over the phone (1300 328 186) or email (hello@oly.com.au).
Kind Regards,
Oly Customer Care Team
The experience was generally good
The experience was generally good, the only issue I faced was the time it took to release the funds
I gave Oly 4 weeks notice for the delivery date, and yet the fund was released the day before the delivery in the afternoon, that didn't give the bank enough time to release the funds before the delivery, as a result, I had to postpone the delivery because the funds were not received on time
28 April 2026
Reply from Oly
Hi Amr – glad to hear that you've had a smooth start to your new novated lease, and that you've enjoyed the ride so far with Oly! We work hard to make the whole leasing journey as easy as possible, and to see it pay off for you makes it all worthwhile. We do apologise for the challenges regarding the settlement of your vehicle, but aim to pick back up now that you have the vehicle in hand.
Thanks so much for taking the time to leave us such a great review, and feel free to get in touch if you ever need any help!
Reply from Oly
Hi Peter – glad to hear that you've had a smooth start to your new novated lease, and that you've enjoyed the ride so far with Oly! We work hard to make the whole leasing journey as easy as possible, and to see it pay off for you makes it all worthwhile.
Thanks so much for taking the time to leave us such a great review, and feel free to get in touch if you ever need any help!
I’ve had a very disappointing…
I’ve had a very disappointing experience with Oly. Communication has been extremely poor, with my point of contact, Michael, being almost impossible to reach and often not responding for weeks at a time. On multiple occasions, I’ve had to escalate matters just to receive a basic response. This level of service is frustrating and unacceptable, especially for something that requires timely coordination. Unfortunately, I would not recommend this provider based on my experience.
31 March 2026
Reply from Oly
Hi Mansimren,
Thanks for letting us know about your experience with our Leasing Consultants.
I’m sorry that you did not receive the high level of service that we expect from our team, and we would appreciate the opportunity to discuss this with you further so we can better understand your experience.
We have sent you an email to request further information so that we can assist with this matter and hope to hear from you shortly.
Kind Regards,
Oly Customer Care Team
My experience with Oly Novated Lease…
My experience with Oly Novated Lease was a bit mixed. Initially, communication was strong and the sales process started off smoothly, which gave a good first impression. However, after that early stage, communication from the sales representative dropped off quite noticeably, which made things feel a bit disjointed and at times frustrating. Still waiting on a call back from 4 days ago.
On a more positive note, the settlement team was solid—professional, responsive, and helpful in getting things finalised. Overall, not a bad experience, but consistency in communication from start to finish would make a big difference.
24 April 2026
Reply from Oly
Hi Ajay,
I am sorry to hear this and thank you for taking the time to provide your feedback.
At Oly, we place the utmost importance on providing feedback and coaching/developing our staff, and we would like the opportunity to discuss this with you further so we can better understand your experience.
We have sent you an email to discuss and assist with this matter.
Kind Regards,
Oly Customer Care Team
Jaryd at Oly made the process easy
Jaryd at Oly made the process easy. It was great to have a single person to contact for any questions about the novated lease purchase and he was very patient and friendly answering all my questions. He was also very responsive and would always get back to me quickly if he missed my call.
8 April 2026
Unprompted review
Reply from Oly
Thank you so much for your review, Nicole! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to Jaryd and he's so happy he was able to help you out.
Feel free to get in touch if you ever need any help!
Very frustrating experience…
We had a very frustrating experience with this leasing company from start to finish. We were repeatedly asked to complete documents that had already been submitted, and key information—such as required documents and passwords needed to sign others—was poorly communicated or not provided at all. The entire process felt disorganised, with different staff giving conflicting advice, which only added to the confusion. As a result, the pickup of our new car was significantly delayed. Overall, the process was inefficient and stressful, and it’s not something we would choose to go through with this company again.
21 April 2026
Reply from Oly
Hi,
Thanks for letting us know about your experience.
I’m sorry that you did not receive the high level of service that we expect from our team, and we would appreciate the opportunity to discuss this with you further so we can better understand your experience.
We have sent you an email to request further information so that we can assist with this matter and hope to hear from you shortly.
Kind Regards,
Oly Customer Care Team
Smooth
The experience was amazing being the first time going through novated leasing process. Even though currently it’s been crazy busy with everyone trying to get a EV. The staff was extremely happy and patient. Special mention to Chloe that helped with through the process before the settlements team took over. Only reason it’s not 5 Stars is due to process gaps in my opinion between Car companies/ Dealers and Oly.
15 April 2026
Reply from Oly
Thank you so much for your review, Hem! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to Chloe and she's so happy she was able to help you out.
Feel free to get in touch if you ever need any help!
Reply from Oly
Thank you so much for your review, Tanya! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to Chloe and she's so happy she was able to help you out.
Feel free to get in touch if you ever need any help!
I’ve been a customer now for two months…
I’ve been a customer now for two months and extremely disappointed. I’ve had every excuse given to me under the sun to explain why my claims have not been reimbursed and my salary sacrifice payment takes over 8 days for it to be placed on my Oly Mastercard for use towards my charging of my car. I’ve called and been told they are incredibly understaffed & it takes a staff member to clear the transactions. It sounds to me that the business is doing it tough and holding onto funds instead of reimbursing the payments as they are legally obliged to do. This is not what I signed up for and I’ve requested a manager call me to discuss, but I’m yet to hear back from anyone. I’ve spoken with a member from the team (the same one) on multiple occasions who sounds like he’s just gotten out of bed to answer the call. And really couldn’t care less about the issue.
22 April 2026
Unprompted review
Reply from Oly
Hi Joanne,
Thanks for letting us know about your experience with our customer service team.
I’m sorry that you did not receive the high level of service that we expect from our team, and I believe that our Customer Care Manager has reached out to assist you with the challenges you've faced so far.
We appreciate the feedback, and aim to provide you with a better experience going forward.
Kind Regards,
Oly Customer Care Team
I was very happy with the initial…
I was very happy with the initial service I received from Katelin. However, once it was out of her hands I felt the service standard plummeted. It took far too long for to receive responses from emails regarding the final figure. Admittedly, Kia were equally as bad, if not worse, but there were moments when I was about to pull the pin and go with a different company for the novated lease.
Sincerely hoping it’s all up from here.
17 April 2026
Reply from Oly
Hi Alexandra,
Thanks for letting us know about your experience with our customer service team.
I’m sorry that you did not receive the high level of service that we expect from our team, and we aim to ensure that your experience going forward returns to the same standard you experienced with Katelin.
Kind Regards,
Oly Customer Care Team
So far so amazing...
So far so amazing. I was tired of dealing with the poor service of another provider (starting with O) and reached out to Oly. Jonathan was a pleasure to deal with from the word go and he worked tirelessly on getting me the car I wanted and the best offer for me. I really appreciated the hands on service he offered and amazing communication. Thanks Jono and Oly!
16 April 2026
Unprompted review
Reply from Oly
Thank you so much for your review, Carl! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to Jono and he's so happy he was able to help you out.
Feel free to get in touch if you ever need any help!
Chloe and Kris were amazing
Chloe and Kris were amazing and replied much quicker than the dealer! Loving the new car. Thanks so much :)
13 April 2026
Reply from Oly
Thank you so much for your review, Andrew! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to Chloe and Kris and they're so happy they were able to help you out.
Feel free to get in touch if you ever need any help!
I am sorry to say I can't recommend Oly.
I am sorry to say I can't recommend Oly. It was all great during the sign up process, but since settlement it has not been a good experience. The App is full of with 'known issues' so it doesn't work properly. Employer had issues with the Direct Debit, Oly would take the funds on any day they wished, not that specified by the employer in the form completed. Eventually, after 3 months the date was changed to suit the employer. Difficult to communicate with someone who can actually provide answers.
3 February 2026
Reply from Oly
Hi Leanne,
I am sorry to hear this and thank you for taking the time to provide your feedback.
I believe that our Payroll Support Team has rectified the issue with the direct debit, but we would appreciate the opportunity for us to investigate the issues you are having with the app, and have reached out to provide further assistance.
Kind Regards,
Oly Customer Care Team
Very poor communication once the deal…
Very poor communication once the deal was made. Felt like I was doing their job for them with 3 different contacts. 'Direct' phone numbers listed only send you to a call centre. Still haven't had any information about the debit card supposed to be issued and am now paying out of pocket for on road costs.
7 April 2026
Reply from Oly
Hi Graham,
Thanks for letting us know about your experience with our customer service team.
I’m sorry that you did not receive the high level of service that we expect from our team, and we would appreciate the opportunity to discuss this with you further so we can better understand your experience.
One of our team members has reached out to you via email to assist with regarding to the Oly One Card, and they hope to hear from you shortly.
Kind Regards,
Oly Customer Care Team
Everything about the purchase of the…
Everything about the purchase of the vehicle was good. My only issue is that I sent a couple of email asking some questions and never got a reply.
7 April 2026
Reply from Oly
Hi Adam,
Thank you for providing your feedback. I understand it can be frustrating waiting for a response.
We have sent you an email with the information you requested, which we are hoping will make up for our shortcomings so far, and will aim to provide you with the service you deserve.
Kind Regards,
Oly Customer Care Team
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