OluKai Reviews 89

Crap product made overseas, literally nothing about them is Hawaiian except the name of the company. They are a typical fascist southern Cali company. The one thing they will do other than take your money is flood you with AI spam email, you won't actually get an item.

Placed an order and 5 days later over a dozen emails with no tracking information, item didn't ship, their customer service knows the AI assistant is messing up orders but they don't care. Don't pay the ultra premium for a fake company trying to pose as something they are NOT.

Jai and Hannah helped us out! Such awesome people with incredible customer service. Who needs big box stores when you have people like this?! You can’t beat it.

Worst website transaction ever! I tried to order one pair of shoes and at checkout, a second pair was added without my permission and the order was processed without any opportunity to change or cancel. I contacted their customer service immediately and they said they could not change the order or stop delivery. When the shoes were delivered, they charged me a $5 fee for a credit card transaction. Never use their website again!

Terrible company with awful business practices. Do your homework before you buy!

crap return policy

I just received my new Pehuea Lī Ili sneakers. They are so beautifully made and amazingly comfortable. I’m so glad I found this brand! My order arrived quickly and in a cute island style bag. I just ordered the Kaulele Mesh women’s shoes.

Had an issue with shipping. Contacted customer service and Simone went above and beyond to get the issue resolved. She was pleasant, patient and professional. Will definitely be ordering again and would recommend to anyone interested in a great looking, quality and comfortable shoe.

Order W4254340
****UPDATE***Replying to Olukai’s poor response; Return so far has been easy. Still waiting for refund. Since I liked the quality, I ordered from your store on Amazon. I ordered one size up on your Hiapo sandal AND Mekila in a size 14 AND THEY ARE STILL TOO SMALL! That’s 2 SIZES too small! What are the odds that I’m the only customer experiencing this gross variance in size?!? Why didn’t OluKai address your deceptive marketing conveys the idea that your products are made in Hawaii when they’re in fact made CHINA, AND charging a price as if they were made in America?!?! ****

I ordered a size 13 of one of their mariner shoes end of July for a trip to Italy in August and the fit was near perfect. I also ordered a pair of men’s slides for my son, size 9. They fit fine. No complaints as of yet.

I’m going on trip to Costa Rica this Saturday and needed a new pair of Sandals. I called customer service to help pick the right sandals for the trip sharing that I’ll be in and out of the ocean, my shoe size of 13, and she helped me pick out 2 pair and gave me expedited shipping. I received them yesterday and although the inside confirms size 13 they are both 1 size too small.

I scrambled to try and find the same sandals sold elsewhere, and landed on Amazon. It was there that I learned that the Mea Ola dark Java runs a size small! A size small!?! That info was not shared by the customer service rep at Olukai. The Ohana reviews of this same product in Amazon also reports that they run small, even though the product description shows True to Size. This data really needs to be in bold print on the Olukai website—that they run a whole size to small. why make them a size smaller in the first place?!?!

One last thing, the marketing and advertising for Olukai gives the impression that they are a Hawaii made product, made in the USA, that the benefit the Hawaiian community—but that’s not true. They are made in CHINA! Which kind of explains why there are so many inconsistent reviews in Amazon and the low score on Trust Pilot.

Both sandals looked great, but they are not advertisers right…now I have to scramble to find some sandals for my trip. What a disappointment!

Order returned by post on the same day as received due to Poor fit.

Email received 18th of August advising 5 business to days process and issue a refund. 20 days later & still no refund.

48 hours to respond or I’ll contact my bank and chargeback the full amount in dispute.

Order number UK12370

AMAZING quality and certified B Corp too. I had a technical issue with a promotion they were running with Strava and their customer service team was clearly human and helpful.
These shoes are the best I've ever owned and I would hands down recommend them.

BEWARE OF PURCHASING OLUKAI's ON AMAZON. OLUKAI REQUIRES AN OLUKAI ORDER NUMBER FOR WARRANTY RETURNS, BLOCKING AMAZON RETURNS. THEY EVEN TOOK DOWN THEIR WARRANTY PAGE ON THEIR WEBSITE.

Following a breakdown in communication I felt the need to take to the page of reviews. I cannot thank Olukai customer services for taking a relentless ethos to get to understand what had gone wrong with my brief encounter with customer services. Olukai not only pride themselves in the delivery of premium footwear they also have an equal focus on understanding the customers needs to understand what has gone wrong with a purchase. I am overwhelmed by the steps taken by the customer care team to resolve any shortfalls. To this effect I have purchased another pair of footwear thus buying with confidence. Thank you to the Olukai customer care team for going the extra mile !👍

I bought 3 items Very stylish but sizing is way off and only 1 of the 3 is comfortable one was too small one too large and all overpriced

Olukai Australia has the worst customer service possible.

I paid $200 for a pair of leather sandals and assumed I was buying quality. Bought them at end of summer last year and left them in the box until this year. Wore them a 2 months on a few weekends. Sole pad is coming loose and curling on both sandals. Not worth the money and just out of year warranty even though they were in their box 95% of that year.

The side of my left flip flop ripped out of the sole after the middle of their second summer. Summers are pretty short where I live. Bummed because I paid a premium for them.

My husband and I have purchased MANY pairs of your Flip flops. The men’s version holds up great. The women’s version however, gets slick on the bottom of the sole after about 6 months of wear. I’m not sure why they are made so differently . Very frustrating considering how much these cost. As much as I love them, I will never buy them again.

Very stiff plank like feel. Sizes are to big. Returns not excepted. Stay away. Going back to Tevas for a third of the price. Oh and in the water the dye comes out so they turn gray.

Sandals/flops (Uleli) failed after 3 months. Regular outdoor use. Very comfortable sandals. BUT they stood by warranty and replaced. Great sandals

Amazing experience when a pair of shoes I ordered came with a small scratch on them when I initially just unboxed them. Customer service was called and they offered to just expedite a new (hopefully perfect pair) and then because the first pair was damaged told me just to go ahead and keep them. No return needed. Very rarely have I had customer service like that anywhere in my 51 years!