Olivia's Reviews

4,078

•

4.4

Furniture Store

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Review summary

Created with AI, based on recent reviews

Evaluating 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stylish design of products, finding them to be exactly as described and pictured on the user-friendly website. Many appreciate the extensive range of items available, and the ordering process is frequently highlighted as easy, straightforward, and efficient. However, some people mentioned issues with delivery, including products arriving damaged due to inadequate packaging or transit. Others reported problems with scheduling, unexpected additional costs, or delays and poor communication regarding dates. A few customers also expressed dissatisfaction with the return process, citing inflexibility or high return costs.

What people talk about most

Product

Users describe positive interactions with product, often praising the style, quality, and unique design of... See more

Quality

Consumers generally express satisfaction with product quality, often praising the style and overall... See more

Order

Customers consistently note positive experiences with order, praising the quick and easy ordering process,... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising quick and reliable... See more

Website

Customers generally express satisfaction with the website, highlighting its ease of use, clear navigation,... See more

Reviews shaping this summary

I love everything about Olivias.com at the moment. This is a recent discovery and I'm hooked; great website navigation and item description has meant each purchase made has been perfect for my needs.... See more

Company replied

The Olivias website is full of the most gorgeous items which I kept going back to over and over again. Ordered 3 items : the ribbon knot sculpture; Merapi lava ball vase and Merapi large vase for my n... See more

Company replied

Great customer experience. Sadly received a product that had some damage on delivery but was promptly resolved by one of their team seamlessly and without fuss. Shout out to Lauren for resolvin... See more

Company replied

With Christmas a couple of weeks away, wasn't expecting a quick delivery, but item was received within three days. Was also packaged really robustly. Item itself is great, screws are invisible and met... See more

Company details

About Olivia's

Written by the company

Everyone can imagine it. Their best life. The home of their dreams, surrounded by (slightly envious) friends.

At Olivia’s, we make it happen. Because we’ve already curated everything you need to make your best life a reality. Want to go Scandi and strip it right back? Go ahead. Recline in regal splendour like Her Majesty? It’s your destiny. Whether you live in Windsor, or Wigan. Whether you're minimal or all about doing it to the max. Olivia’s curate, so you can create. Create your best life. Olivia's was born out of a desire to bring the best of the furniture world into one space. We search the world for the latest trends in designer and luxury interior design, working with industry experts to bring you beautiful furniture, normally only for industry insiders. Our award-winning interior designers hand pick each item, working closely with various artisans, designers and brands ensuring that each piece reaches the outstanding quality one would expect. It is our own passion for luxury furniture that drives us. Create your best life now

Contact info

5-8 Brookmead Industrial Estate, Telford Drive, Stafford, Staffordshire., ST16 3ST, STAFFORD , United Kingdom
+44 330 053 3120
customersupport@olivias.com
olivias.com

4.4

Excellent

4K reviews

5-star

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3-star

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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All reviews

(4,078)

192 reviews in the last 12 months

Write a review

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Mar 29, 2026

Classy website vibes

I was browsing for a matching velvet cushion for my bedroom and Olivia’s kept jumping out at me as a quality website I have never used before. It was just classic. I ended up looking at many more products and will be back again to do so.

26 March 2026

Unprompted review

Reply from Olivia's

May 19, 2026

Hey,

Thank you for such a thoughtful review 💫

We’re delighted to hear Olivia’s stood out to you while you were searching for the perfect velvet cushion. It’s lovely to know you enjoyed browsing our collections and found the website to feel classic and high quality 😊

We look forward to welcoming you back again soon!

Olivia's

Mar 28, 2026

Absolutely horrible experience and…

Absolutely horrible experience and would never deal with this company again.

My partner and I ordered a Braja Floor Lamp and after waiting for delivery for getting on for four weeks messaged the company to be told it would arrive soon which it did. Long story short the lamp was not suitable so I contacted the company to say I would be returning it at which point they offered me a 10% reduction in the price. I felt then that they didn't want the hassle of the return. However, I said it wasn't a question of the price and that I would be returning it.

I had all the original wrapping and took great care repackaging the lamp as I felt Olivia's would make any excuse that the lamp was damaged in transit. I didn't hear anything for two weeks so contacted them again to which they said they had emailed me (they hadn't) and, guess what?, the lamp had indeed been damaged in transit and that I should claim from the courier. They emailed some photos of the damage as proof but I am very strongly of the opinion that the damage was not caused by the courier which in this case was the Post Office.

Olivia's portray a feeling of sophistication and a high end experience. Sadly this was very much not my experience and I remain bitterly disappointed.

16 March 2026

Unprompted review

Reply from Olivia's

Mar 30, 2026

Hi Russell,

Thank you for sharing your feedback. We’re sorry your experience didn’t go as smoothly as we’d hoped.

We don’t offer free returns because our pricing is already very competitive and includes free delivery, which keeps our products more affordable for everyone. Please be assured that we would never intentionally damage any order, and we take any transit issues very seriously.

We do outline all delivery times on each product, as some items have longer lead times than others - your Braja Floor Lamp, for example, has a lead time of 3-4 weeks.

We offer a 10% reduction to give customers the option of keeping an item, but if you prefer to return it, you’re always welcome to do so. We also recommend, as mentioned in our return instructions, that the shipment is insured, as unfortunately, we cannot accept returns that are damaged in transit.

We appreciate your feedback and will continue to use it to improve our service.

Olivia's

Mar 27, 2026

Excellent communication and very good pricing.

2 March 2026

Unprompted review

Reply from Olivia's

May 12, 2026

Hey!

Thank you so much for the lovely review!

We’re so happy to hear you had a great experience with our communication and pricing! ✨ We really appreciate your support and hope you enjoy your purchase 🛋️💛

Olivia's

Mar 1, 2026

Good range of products online

Good range of products online. Attractive and Easy website to follow and use. Good photos of products.

28 February 2026

Unprompted review

Reply from Olivia's

Mar 2, 2026

Thank you for taking the time to leave us a review, we really appreciate it.

Feb 25, 2026

Excellent choice of designer home ware…

Excellent choice of designer home ware goods. Looking forward to receiving my wreath

24 February 2026

Unprompted review

Reply from Olivia's

Mar 2, 2026

Thank you so much for your 5* review, it means a lot to the team!

Feb 21, 2026

Terrible after sales service

I ordered a fireside companion set in October for my daughter’s Christmas present. It wasn’t in stock so I had to wait some time for delivery. I immediately air freighted it to Kenya where she lives. In January when I visited her I noticed it had one of the beautiful decorative screws missing. The customer support agent was truly unhelpful and tried everything in the book to avoid putting this right. Eventually she offered a £13 refund to go towards me having a bespoke screw made. This would be impossible to match the aged brass finish. All of my subsequent emails have been ignored. TERRIBLE AFTER SALES SERVICE

19 January 2026

Unprompted review

Reply from Olivia's

Feb 23, 2026

Thank you for your review. We’re very sorry to hear that you feel disappointed with your experience.

As noted in our terms and conditions, any damages or missing parts must be reported within our stated timeframe after delivery. In this case, the order was delivered in late October and we were first contacted in mid January, which is well outside of our reporting window.

We also understand that the item was subsequently air freighted to Kenya. Once goods are forwarded internationally by a third party, this unfortunately voids eligibility for returns or replacement parts under our policy, as we are unable to verify the condition of the item after it leaves the original delivery address.

That said, as a gesture of goodwill — and despite being under no obligation to do so — we offered a £13 partial refund to contribute towards sourcing a replacement screw locally. This was intended to provide a practical resolution given the time elapsed and the international shipment involved.

We are sorry that this solution did not meet your expectations. We always aim to be fair and transparent in line with our policies, and we appreciate all feedback as it helps us review how we communicate these situations in the future.

Feb 20, 2026

Awful experience

Extremely frustrating experience from start to finish

We ordered several wall lights from Olivia’s through our electrician as part of a home installation. Unfortunately the experience became unnecessarily stressful and time-consuming.

Delivery times were consistently at the very end of the quoted window, and on more than one occasion parcels were sent to incorrect addresses. One order was even marked as delivered with a blurred proof-of-delivery photo that did not show any recognisable location, and we had to spend weeks chasing to establish where the items actually were.

Communication was reactive rather than proactive — we repeatedly had to follow things up ourselves instead of being informed when problems occurred.

We later returned one light within the return period and were told a 20% restocking fee would apply under trade terms. A credit was offered to avoid this, which we accepted so we could finish the project, but then a return collection charge was also introduced, which felt unreasonable given the wider delivery issues we had already experienced.

Overall the products themselves are nice, but the ordering and after-sales process was disappointing and far more complicated than it should have been. Sadly it’s not a company we would feel confident using again.

12 February 2026

Unprompted review

Reply from Olivia's

Feb 23, 2026

Thank you for your feedback.

We understand your concerns and would like to clarify that this order was placed by your electrician through a trade account, which operates under different pricing and return terms than retail purchases.

The 20% restocking fee is part of our published trade return policy. In this case however, we offered a credit note as a goodwill gesture to help reduce project disruption. The collection charge reflects carrier collection costs and is separate from the restocking fee, as is standard with trade returns.

We’re glad to hear you’re happy with the product and we always aim to communicate clearly and resolve matters fairly.

Feb 19, 2026

Love the Inspirations on their website…

Love the Inspirations on their website that help with ideas for my own home and all their pieces are so unique.

19 February 2026

Unprompted review

Reply from Olivia's

Feb 23, 2026

Thank you so much for taking the time to leave us a review and we're so pleased you love the inspiration!

Feb 16, 2026

Avoid! Bought a rug cost nearly £400 in…

Bought a rug cost nearly £400 in September has unravelled, bobbled and great loops sticking out. Sent pics
Bearing in mind I live on my own, no pets and only used a light cordless Hoover over it a couple of time as I’ve been away for 8 weeks! contacted them for a replacement as rug is clearly faulty - to clarify I bought exactly the same rug for the bedroom and it’s remained in perfect condition depite heavier use! Was told it was my fault due to care and maintenance! Utterly disgusted and will take it further with consumer rights, I think this company just buy stock from dodgy wholesalers and have no regard for quality or customer service - This was not a cheap item ! It should last years not months!

16 February 2026

Unprompted review

Reply from Olivia's

Mar 30, 2026

Hi Vanessa,

Thank you for taking the time to share your experience.

We’ve carefully reviewed your case and spoken with our supplier, who has confirmed that the issue is not due to a manufacturing fault.

We’re very sorry that we couldn’t reach the outcome you were hoping for.

Olivia's

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