the dress was beyond beautiful!! The service was great! and I received my dress earlier than they originally mentioned it would arrive. My only complain is that you would think that for a dress costin... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I’m enamored with my veil, I only wish it had a blusher as magical as my glittery long veil. We made it work. It definitely sheds but it brought all the magic I was looking for.
Company replied
Your customer service was excellent and the dress really is perfect.
Company replied
From the moment I started looking for my wedding dress and found Olivia Bottega’s website, I knew right away that my dress would be from there. I was a bit hesitant about buying a dress online, but... See more
Company replied
Company details
Written by the company
Online bridal store of custom made wedding dresses ✈️ FREE USA & Worldwide Delivery ❤️ Wide size range & custom size ⭐️ Shop collection of unique wedding and formal dresses & accessories in our online boutique ⭐️ Shop your dream dress online now!
Contact info
111 North Market St. Ste101, 95113, San Jose, United States
- ask@oliviabottega.com
- oliviabottega.com
4.3
Excellent
299 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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lovely
Customer service was absolutely lovely. I got custome measurements and they made sure to reach out and confirm all my information before starting.
They also sent me pictures before it was shipped.
The dress fits perfectly. Perfect dress buying experience.
20 August 2024
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Bride,
Thank you so much for taking time to share your experience with us.
We are thrilled to hear that you found our customer service to be exceptional and that the custom measurements process was handled to your satisfaction.
We always strive to ensure our clients are happy with their purchases, and it's rewarding to hear when we succeed.
Thank you for choosing us;)
All best,
Olivia Bottega Team
The customer service and personalized…
The customer service and personalized attention I received was fantastic. The team was caring, understanding, and patient with my custom order. I was walked through the process and the team went above and beyond what was required to make my dream happen and wear the perfect dress.
15 May 2024
Reply from Olivia Bottega | Online Bridal Shop
Dear Juliana,
We are incredibly grateful for your kind words and thrilled to hear about your positive experience with our customer service team.
It was our pleasure to assist you with your custom order, and we're delighted that we could contribute to making your dream dress a reality.
We always strive to go the extra mile for our clients, and your satisfaction is our greatest reward.
Be the happiest one!
Warm regards,
Olivia Bottega Team
2 dresses, both great!
I tried on dresses in person in San Jose and they took my measurements there which was nice. I ordered one custom dress and one off the rack dress. Both were beautiful and I got update videos of them before they shipped. Between the video and the dress arriving was ~3 weeks. They were packaged nicely and the dresses arrived in perfect condition, plus they included garment bags so I could travel with the dresses without worrying about them getting dirty. The fit of the custom dress was absolutely perfect and I felt like a sparkly princess wearing it! The off the rack dress fit less well since my bust is smaller, but I just wore some bra inserts and didn't end up needing to get it tailored.
20 July 2024
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Yuki,
Thank you for taking the time to share your experience with us.
It's wonderful to hear that you had a positive experience trying on dresses at our San Jose location and that our team was able to assist you with measurements.
We're happy to know that both of your dresses met your expectations, it's great to know that the dresses arrived in perfect condition, complete with garment bags for easy travel.
We're especially delighted that the custom dress fit you perfectly and made you feel like a sparkly princess.
Your feedback is invaluable to us, and we hope to continue providing you with beautiful dresses and excellent service.
All best,
Olivia Bottega Team
Everything was great
Everything was great, my dress was custom made for me and it exceeded all my expectations. Great turn around time compared to all other bridal shops.
1 July 2024
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Valyntina,
Thank you for your kind words and your review so far!
We are thrilled to hear that your custom-made dress surpassed your expectations and that you were satisfied with our turnaround time, especially in comparison to other bridal shops.
Thank you for sharing your positive experience!
With love,
Olivia Bottega Team
The dress wasn’t new it was in a good…
The dress wasn’t new it was in a good price I alter the dress a bit and it was not new it was used and they never said that in the specifications they have a good customer service but a little disappointed to be honest
9 May 2024
Reply from Olivia Bottega | Online Bridal Shop
Dear Fiorella,
Thank you for taking the time to share your feedback with us.
We're glad to hear that you found the dress to be reasonably priced and that you were satisfied with our customer service.
However, we sincerely apologize for any disappointment caused by the condition of the dress
We appreciate your honesty and will strive to ensure our product descriptions are more accurate in the future.
Your experience is important to us, and we hope to have the opportunity to serve you better.
Best regards,
Olivia Bottega Team
BUYER BEWARE
FYI the response from the merchant is a blatant lie. I absolutely did not receive a refund. In fact, I asked to discuss the situation and received no response. I am even more disappointed than I was before that they would be this dishonest with the community rather than taking accountability for the flaw in the return policy.
BUYER BEWARE! I reached out to customer support to confirm return policy before ordering a dress. I live in a small
town without many in person options and have never tried on a wedding dress so I wanted to be sure I could return if it wasn’t the right style on me.To be clear, the dress I ordered was ready to ship and in stock, NOT custom. I received the dress, tried it on, took it off immediately and reached out to initiate the return. The dress was in my possession for 24 hours.
Fast forward two weeks and I get an email saying my return was reject because they can tell the dress was “worn” before I returned it. Apparently trying the garment on disqualifies you from making a return.
Very, very disappointing and misleading return policy.
13 August 2024
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Jamie,
Thank you for your review.
We sincerely apologize for any inconvenience you may have experienced.
We would like to clarify that a refund was processed for your order quite some time ago.
We kindly ask that you review your bank statements to confirm the transaction.
Should you have any further questions or concerns, please do not hesitate to reach out to us. We are committed to ensuring your satisfaction and would like to resolve any outstanding issues you may have.
Warm regards,
Olivia Bottegas Team
Horrible Experience
I put in my measurements and the dress was huge. It took 2 months for them to process the return which was super inconvenient as it was very expensive. Will not order from them again.
9 May 2024
Reply from Olivia Bottega | Online Bridal Shop
Hello!
We sincerely apologize for the inconvenience you experienced with the sizing and the return process of your dress.
We understand that the delay in processing your return, especially for a high-value item, can be frustrating.
We appreciate your feedback and will strive to improve our services to prevent such issues in the future.
Thank you for bringing this to our attention.
If there's anything we can do to assist you further, please let us know.
All best,
Olivia Bottega Team
Good not great
Communication with OB was extremely slow and painful. There were various typos in their responses which was not very professional. It also took a long time to get refunded after returning the item. Lastly, not being able to track a shipment was not ideal. I had no idea when my item was going to arrive, which is not good when you’re trying to prepare for your wedding. I honestly thought this website/company might have been a scam website, but turns out it’s legit (??).
12 May 2024
Reply from Olivia Bottega | Online Bridal Shop
Thank you for your review.
We appreciate your honesty and feedback.
We apologize for any inconvenience caused by the slower communication and the issues you encountered with tracking and refunds.
We're constantly working to improve our processes and services, and your feedback is invaluable in that effort.
We appreciate your understanding and will strive to make future experiences even better.
Your input is valuable in helping us enhance our services.
All best,
Olivia Bottega Team
Order will take several weeks to arrive.
Gorgeous dress.
I followed the sizing instructions and consulted with a representative on the size to order. The dress was quite large on me and had to be altered.
17 April 2024
Reply from Olivia Bottega | Online Bridal Shop
Dear Jenn,
We're grateful that you reached out to us and provided feedback on your experience.
It's important to remember that the delivery time for such a beautiful dress typically ranges from 8 to 10 weeks.
We're pleased to know that you took the time to follow our sizing guide and spoke with our team member prior to placing your order.
Although the dress is made to a standard size and may require some adjustments, we're sorry to learn that it was too big and needed alterations.
Your input is incredibly important to us.
All best,
Olivia Bottega Team
Excellent communication
Excellent communication. I received not only multiple updates about every stage of my dress but also photos AND a video upon completion! Packaging was amazing. You can tell they really care about their product and customers.
17 April 2024
Reply from Olivia Bottega | Online Bridal Shop
Dear Kelsey,
Thank you so much for your wonderful review!
It's heartening to hear that you appreciated the frequent updates, photos, and video we provided during the creation of your dress.
We're also thrilled to know that our packaging met your expectations Quality shipping service is important fro us.
Your recognition truly means a lot to us, as we are deeply committed to caring for both our products and our valued customers like you.
Be the happiest.
All the best,
Olivia Bottega Team
Absolutely amazing
Absolutely amazing. I have never felt so beautiful in my life and I’ll never forget my husband’s face when he saw me in my gown. The measurements were perfect. The customer service was great.
24 May 2024
Reply from Olivia Bottega | Online Bridal Shop
Dear Anasia,
Thank you so much for your wonderful review!
We are thrilled to hear that you felt beautiful and that your husband was so moved when he saw you in your gown.
It's fantastic to know that the measurements were spot-on and that you were pleased with our customer service.
We are truly grateful for your feedback and for sharing your memorable experience with us.
Your review mean the world to us!
All the Best,
Olivia Bottega Team
Perfect experience
The customer service & great & made sure I ordered the correct size for my dress. when the dress arrive it was in perfect condition & fit like a glove. the only alterations needed was some hemming due to only being 5'2"
11 March 2024
Reply from Olivia Bottega | Online Bridal Shop
Dear Ky Misson!
Thank you for taking the time to share your feedback.
We are happy to hear about your experience with us met your expectations.
For us is important to provide the best customer service. It's wonderful to know that your dress arrived in impeccable condition and fit you beautifully, requiring only minimal alterations for length, as the standard size of the dresses provides the standard length of the skirt.
Thank you for your feedback.
Be the happiest bride.
Best regards.
Olivia Bottega Team
It was done early
It was done early, it arrived early, looks exactly like the photos! I ordered the custom one and it fit perfectly! ❤️
4 April 2024
Reply from Olivia Bottega | Online Bridal Shop
Dear Paula,
Thank you so much for your kind words! Thank you for taking the time to leave a review.
It's really important for us to provide the best serivce, It's wonderful to know that the dress you ordered was a perfect fit and it's matched the photos perfectly!
We appreciate your feedback! ❤️
All best,
Olivia Bottega Team
I absolutely love my dress!
I absolutely love my dress and looked stunning on my big day! The shop was communicative and I got my dress on time with no problems. They also made sure I was getting the right size before submitting the order which was super helpful!
22 March 2024
Reply from Olivia Bottega | Online Bridal Shop
Dear Sky!
Thank you so much for taking the time to share your wonderful experience with us! We are happy to hear that you loved your dress and that it added to the splendor of your big day.
It's great to know that our communication and assistance with sizing met your expectations. We are here for each bride to provide the best serivce;)
We are also delighted that the dress arrived on time and without any issues.
Your satisfaction is our top priority, and we are grateful for your positive feedback.
Warm regards,
Olivia Bottega Team
Reply from Olivia Bottega | Online Bridal Shop
Dear Caroline,
Thank you so much for your review!
It's wonderful to know that our you liked our samples, We hope to see you as our future bride!
💕✨
All of the best,
Olivia Bottega Team
Worth It
Anastasia was great to work with, and the finished product was gorgeous. The wedding dress was so well made, my family couldn’t believe I got it online! Since I used their Try-at-Home feature, I was able to get a good sense of which of the dresses fit my body type best. I also opted for the customized measurements options, which meant the dress fit like a glove. I was so excited when I tried on the finished dress for the first time! And every time after then. If you’re on the fence, I encourage you to go for it.
21 September 2023
Reply from Olivia Bottega | Online Bridal Shop
Dear Akira,
Thank you for your wonderful feedback!
We're thrilled to hear that your experience with us was so positive and that the wedding dress exceeded your expectations.
It's fantastic to know that our Try-at-Home feature and custom measurements option contributed to the perfect fit of your dress.
We appreciate your encouragement to future customers and are grateful for your recommendations;)
Thank you for choosing us for such a special occasion.
Be the Happiest;)
Warm regards,
Olivia Bottega Team
My dress fits perfect and good customer…
My dress fits perfect and good customer service
9 February 2024
Reply from Olivia Bottega | Online Bridal Shop
Dear Melanie,
Thank you for your feedback!
We're thrilled to hear that your dress fits perfectly and that you're satisfied with our customer service.
It's important for us;)
We will be happy to see you as our customer for the evening collection!
All best,
Olivia Bottega Team
Loveeeee my dress
Loveeeee my dress. My wedding isn’t until 2025. Every time I try it on, I’m always in “AWww”. The service was so fast. I went to the shop in San Jose. Everyone was so nice and sweet.
5 February 2024
Reply from Olivia Bottega | Online Bridal Shop
Dear Suzanne,
Thank you so much for your adorable review!
We're over the moon to hear how much you love your dress and that you're enjoying every moment of trying it on.
It's wonderful to know that our service met your expectations and that your visit to our San Jose shop was filled with kindness and warmth.
We're here for you all the way to 2025 and beyond! 💕✨
All of the best,
Olivia Bottega Team
Gown for my Bridal Shower
I bought a gown for my bridal shower and I was obsessed with it!!! The material felt super expensive, loved that my dress had pockets, didn’t wrinkle when i sat down despite it being satin and i got so many compliments!
12 February 2024
Reply from Olivia Bottega | Online Bridal Shop
Dear Sarah,
Thank you so much for taking the time to leave a review!
We're are happy to hear that you liked the dress for your bridal shower. I
t's wonderful to know that the quality of the material exceeded your expectations and that the practical addition of pockets. The quality of the fabric is important for us, that's why we choose the best-quality of the fabric.
We're also delighted that the gown remained wrinkle-free and that you received numerous compliments.
Your feedback is mean a lot to us!
Be the happiest!
Thank you again! We will be happy to see as our client again!
All of the best,
Olivia Bottega Team
Beautiful dresses
The dresses are beautifully made! I tried on several before deciding and received help throughout the process. Very satisfied with the quality of the dress and the customer service!
7 February 2024
Reply from Olivia Bottega | Online Bridal Shop
Dear Nicolle,
Thank you so much for your kind words!
We're thrilled to hear that you found our dresses beautifully crafted and that our team was able to assist you effectively.
Your satisfaction with both the quality of our dresses and our customer service means the world to us.
Thank you for choosing us and for taking the time to share your positive experience!
Best regards,
Olivia Bottega Team
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