the dress was beyond beautiful!! The service was great! and I received my dress earlier than they originally mentioned it would arrive. My only complain is that you would think that for a dress costin... See more
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Review summary
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I’m enamored with my veil, I only wish it had a blusher as magical as my glittery long veil. We made it work. It definitely sheds but it brought all the magic I was looking for.
Company replied
Your customer service was excellent and the dress really is perfect.
Company replied
From the moment I started looking for my wedding dress and found Olivia Bottega’s website, I knew right away that my dress would be from there. I was a bit hesitant about buying a dress online, but... See more
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Company details
Written by the company
Online bridal store of custom made wedding dresses ✈️ FREE USA & Worldwide Delivery ❤️ Wide size range & custom size ⭐️ Shop collection of unique wedding and formal dresses & accessories in our online boutique ⭐️ Shop your dream dress online now!
Contact info
111 North Market St. Ste101, 95113, San Jose, United States
- ask@oliviabottega.com
- oliviabottega.com
4.3
Excellent
299 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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The bow attachment is beautiful!!
13 December 2024
Reply from Olivia Bottega | Online Bridal Shop
Dear Heather!
We're so happy to hear that you loved the bow! 🎀 It’s such a gorgeous finishing touch and truly adds that extra bit of elegance. 💕
Thank you for your review
With love,
Mary & The Olivia Bottega Team
Absolutely perfect!!
The dress was even more stunning in person it was everything I wanted and more
And they’re customer service is amazing they answered all my questions promptly and I had no issues whatsoever and got my dress on time😊
18 December 2024
Reply from Olivia Bottega | Online Bridal Shop
Dear Zoe!
Your review absolutely made our day! ✨ We’re so happy to hear that your dress was everything you dreamed of (and even more!). Knowing that you had a smooth and stress-free experience with our team means the world to us.
Wishing you the most magical wedding day! If you’d love to share photos, we’d be beyond excited to see them! 💕
With love,
Mary
Olivia Bottega Team
The dress is pretty but I am very…
The dress is pretty but I am very unhappy with it. Money wasted and customer service can't help. They tell you how to lace up the dress. That's it. It's literally for my wedding and I'm stuck without using it.
11 December 2024
Reply from Olivia Bottega | Online Bridal Shop
Dear Evelyn!
We’re so sorry to hear that you’re unhappy with your dress, especially since it’s for such an important day. That’s the last thing we’d ever want for any of our brides.
Our team genuinely tried to find a solution for you—we even offered to adjust the bodice for free! However, without receiving your measurements while wearing the dress, we weren’t able to move forward with any alterations. Since the gown was made according to the details on our website, the best option we could offer was to experiment with the lacing for a better fit.
We truly regret that this experience hasn’t been what you hoped for. If there’s anything else we can do to support you, please let us know—we’d still love to help however we can!
Wishing you all the best,
Mary
Olivia Bottega Team
Responsive and perfect dress!
11 December 2024
Reply from Olivia Bottega | Online Bridal Shop
Hi Susan ❤️
Thank you so much! We're thrilled that your dress was everything you hoped for and that our team could be there for you along the way. Wishing you the most magical wedding day! 💕✨
Best wishes
Mary
Olivia Bottega Team
Amazing!
I had my dress custom-sized with Olivia Bottega. Delivery was a little faster than stated on their website. The quality of my wedding dress was superb. I got a lot of compliments from the guests for how well-made the dress was.
17 December 2024
Reply from Olivia Bottega | Online Bridal Shop
Dear Keangtawan😍
Thank you so much for your kind words! 💖 We’re thrilled to hear that your custom-sized dress arrived even faster than expected and that you loved the quality! It makes us so happy to know that your guests noticed all the beautiful details too—that’s exactly what we strive for! ✨
Wishing you a lifetime of love and happiness, and if you ever feel like sharing pictures from your special day, we’d absolutely love to see them! 💍📸
With love,
Mary & the Olivia Bottega Team
My dream wedding dress!
I ordered the Mikado Wedding Dress Chloe with Front Slit - custom size, add pockets, and 1 button bustle. It took about 4 months to get it delivered, so if you would like to order custom dress from them, make sure to order it ahead of time.
Once I placed an order, their team reached out to me to confirm my measurements and customization (added pockets and 1 button bustle). They also double checked with me that I took the measurements with shoes/high heels which I am planning to wear during my wedding day. After I confirmed my measurements, it took about 3 months until I heard back from them. They sent me videos of the dress. I confirmed that everything looks great and then it took about a month to get it delivered. The dress was packed in a medium size box (I was actually surprised that the dress fitted in there), however they packed it very nicely and they added also protective dress bag with zipper that I can use for dress storage/traveling.
I tried the dress and I was very pleased that it fits just right! I do not need any additional alternations (which can be very expensive...) - this was my main reason why I wanted to buy a custom sized dress. The length of the dress is just right. The lace up back is awesome since I have plenty of flexibility to adjust it based on how I want (make it looser or tighter). The material feels really nice, it is thick and it has expensive feel. The dress is not too heavy, so I am not too worried about sliding it down during dancing, etc. (my dress does not have straps). In my opinion, even if it would be heavier, the boning of the corset would keep it in place.
Overall, I am very happy with my purchase and their customer service. I highly recommend Olivia Bottega's custom wedding dresses.
14 March 2025
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Denisa 😍😍😍
Oh wow, thank you so much for your thoughtful and detailed review! 💖 We’re beyond thrilled that your custom Chloe dress turned out to be exactly what you dreamed of—and that the fit was just right! One of the biggest perks of a custom-size dress is skipping those expensive alterations, and we’re so happy you found it to be a perfect match right out of the box.
We love that you appreciated the lace-up back—it’s such a practical and elegant touch! It really gives that extra flexibility to adjust the fit exactly to your liking. And yes, the boning inside the bodice is designed to provide great support and structure, making sure you feel secure and comfortable all day (and all night on the dance floor 💃✨).
Also, we’re so glad you found the protective dress bag useful! We always want our brides to have a practical and stress-free experience, and it's wonderful to hear that these little details made a difference for you.
Wishing you the most magical wedding day, and we’d absolutely LOVE to see your photos when the big day arrives! Feel free to tag us or send them our way—we can’t wait to see you shine! ✨💍
With love,
Mary & the Olivia Bottega Team
Reply from Olivia Bottega | Online Bridal Shop
Dear Kem!
So happy to hear that! 💕 Wishing you a beautiful wedding day filled with love and joy! ✨👰🏼♀️
Mary
Olivia Bottega Team
I ordered a dress 90 days ago
I ordered a dress 90 days ago. The company was not able to send out the dress, because of some defects. 90 days later, I am still waiting for my refund, and the company cannot tell me when I can expect this. It is unacceptable to take this long to refund money for a dress that was never send out, especially given the dress prices.
26 January 2025
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Bride!
I am so incredibly sorry for the frustration and disappointment this has caused you. This is absolutely not the experience we want for our brides, and I truly understand how upsetting this must have been 🙏
I want to assure you that your refund has now been fully processed. It should reflect in your account shortly, depending on your bank’s processing time. Again, I deeply regret that this took longer than expected, and we are already reviewing our internal processes to ensure this doesn’t happen again in the future.
We truly appreciate your patience and understanding, and I’m so sorry for any stress this may have added to your wedding planning.
Wishing you all the best, and again, my sincerest apologies.
Warmly,
Mary
Olivia Bottega Team
Both are Beautiful
I wanted a crazy princess dress and a reception dress. At first I was going to get the ones with the detachable skirt but I loved the different looks I could choose from. The dresses were beautiful and well-made. I got both dresses custom-made and it was worth it since there wasn't a price difference and it fits my body well. I would recommend knowing what type/shape of dress looks good on you before buying since custom ones are not refundable.
I left out a star because even though I like my reception dress, it wasn't customized perfectly to my height.
13 November 2024
Reply from Olivia Bottega | Online Bridal Shop
Dear Hana 💕
We’re so happy to hear that you found your perfect wedding and reception dresses with us! ✨ A "crazy princess dress" sounds like an absolute dream, and we love that you embraced different looks for your big day.
We truly appreciate your feedback about the height adjustment on your reception dress. We always strive for perfection, and we’re discussing ways to refine our customization process even further. Your insight helps us improve, and we’re grateful for that!
Wishing you the most magical wedding day! If you’d love to share photos, we’d be absolutely thrilled to see them. 💕
Best,
Mary
Olivia Bottega Team
Lousy return process
It ended up being ok, but the return policy is confusing and misleading. The main page says 14 days, but deeper, when you actually go into the instructions, it says the return needs to be requested within 7 days, which is ridiculous. On top of that, I never got any sort of confirmation email that they received my return, and it took two months to get refunded back to the credit card. For the cost of the dress and the cost of the restocking fee, I expect this process to be way more straightforward and transparent.
2 December 2024
Reply from Olivia Bottega | Online Bridal Shop
Dear Bride!
First and foremost, we sincerely apologize for the frustration you experienced with our return process. We understand how important a smooth and transparent experience is, especially when it comes to something as significant as a wedding dress.
You're absolutely right to expect clear and consistent information. We truly appreciate your feedback and want you to know that we are actively reviewing our return policy with our team to make it more straightforward and customer-friendly. Transparency and efficiency are incredibly important to us, and we’re already discussing how we can improve both our communication and processing times.
We truly appreciate you bringing this to our attention, and we’re grateful for the opportunity to improve. If there’s anything else we can do to make this right, please don’t hesitate to reach out.
Best regards,
Mary
Olivia Bottega Team
DO NOT BUY FROM THIS COMPANY—ZERO…
DO NOT BUY FROM THIS COMPANY—ZERO CUSTOMER SERVICE!
I strongly advise against purchasing from this company. If anything goes wrong, they do not respond.
I ordered a custom dress with a 9 week timeline (still paid for a rush) and confirmed my measurements and timeline with the bridal consultant before proceeding with the purchase. Four weeks after placing my order, I reached out for a status update and was assured everything was on track.
A week later, I was suddenly informed that my dress could not be shipped, and they had no estimated arrival date. Instead, they suggested I buy another dress from their premade inventory. After multiple back-and-forth emails, they finally agreed to send me a replacement dress at no additional cost. I selected a new dress, confirmed it with the bridal consultant, and was told they would check their inventory and ship it.
Since that last email, I have heard nothing. No updates, no responses—nothing. Their phone lines and online chat are either disconnected or they don't answer. I have emailed every single day and still have no dress. I am now out over $1,000 with nothing to show for it.
The customer service is so poor that this company feels like a scam. Save yourself the stress and go to an actual bridal shop that will support you if something goes wrong. This experience has completely ruined a part of my wedding journey—I just wanted to have a dress I love, and instead, I’ve been left with frustration and disappointment while still footing the bill for a dress that I'll never get.
26 February 2025
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Katarina!
First and foremost, we are truly, deeply sorry for the stress and frustration this situation has caused you. The last thing we ever want is for a bride to feel disappointed, especially during such a special time in her life. Your wedding journey should be filled with excitement and joy, and we regret that our delays disrupted that experience.
Unfortunately, we recently faced significant challenges with our shipping carrier, which caused unexpected disruptions in our delivery timelines. We never wanted to provide misleading information, which is why we refrained from giving estimates we couldn’t guarantee. That being said, we absolutely understand how frustrating the lack of communication must have felt, and for that, we sincerely apologize.
Even in the midst of these issues, we wanted to do everything possible to ensure you had a dress in time, which is why we offered a replacement dress at no extra cost. However, we recognize that our communication fell short, and for that, we take full responsibility.
The good news is that your original dress has now been shipped via next-day delivery and should arrive today or tomorrow. We truly hope it meets your expectations and that, despite this bumpy journey, you’ll feel absolutely stunning on your big day.
We would love to hear your thoughts once you receive it, and if there’s anything else we can do to make things right, please don’t hesitate to let us know.
Once again, we are so sorry for the delays and any distress they caused. Thank you for your patience and for giving us the chance to make this right.
Wishing you nothing but happiness as your big day approaches! 💖
Warmest regards, Mary
Olivia Bottega Team
This website SAVED my wedding
I had a dress crisis! A month before my wedding and I literally googled “dresses online” while I’m having a breakdown.
And I am grateful that I landed on this website, I found a dress ready to ship ( better than the original dress I was meant to get) and the team was very helpful assisting me to make sure the measurements are fit !
I got the dress with the veil for an incredible price !!! The quality is out of this world!
The fact that I can change my dress’s sleeve style was the BEST!!!
21 November 2024
Reply from Olivia Bottega | Online Bridal Shop
Dear Ebi ✨
Wow - what an incredible story! We’re beyond thrilled that we could be part of your wedding journey and help turn things around just in time! It means the world to us to hear that you loved your dress (and veil!) and that it was even better than your original choice.
Thank you for your kind words about our team - we’re always here to make sure every bride feels confident and beautiful on her big day! If you have any photos, we’d absolutely love to see them. Wishing you a lifetime of love and happiness! 💖
Warmest regards,
Mary
Olivia Bottega Team
Wedding Dress
The dress I ordered for my daughter was perfect, beautiful and well made. I was nervous ordering a wedding dress online. It fit her like a glove.
12 November 2024
Reply from Olivia Bottega | Online Bridal Shop
Dear Caitlin!
Thank you so much for sharing your experience! We’re truly honored to have been part of such a special moment for your daughter. We know how important it is to find the perfect dress, and we’re so happy to hear that it fit her like a glove and exceeded your expectations 🥰
Wishing your daughter a beautiful wedding day filled with love and joy! If you have any pictures to share, we would absolutely love to see them! 💕
Warmest regards,
Mary
Olivia Bottega Team
I can’t thank enough for creating my…
I can’t thank enough for creating my dream wedding dress! Every detail was perfect, and I felt absolutely amazing on my special day. The team was incredibly professional, making the entire process smooth and enjoyable. The craftsmanship and care that went into my dress were truly exceptional. Highly recommend to any bride-to-be!
11 October 2024
Reply from Olivia Bottega | Online Bridal Shop
Hi Anna!
Your heartfelt words truly mean the world to us! 💕 We’re beyond happy to know that your dream dress made your special day even more magical. Creating a gown as unique and beautiful as you are was an absolute honor!
Thank you for trusting us with such an important part of your wedding. Wishing you a lifetime of love, happiness, and wonderful memories! ✨
With love, Mary
Olivia Bottega Team
Custom made
I loved my dress, looked exactly like the pictures. I ordered custom-made with my measurements and it came a little bigger so I did need to get it tailored. But at least it was bigger and not smaller
6 November 2024
Reply from Olivia Bottega | Online Bridal Shop
Dear Gabi!
We’re so happy to hear that you loved your dress and that it was just as you envisioned! 💖 Our goal is always to create a gown that makes you feel absolutely stunning on your special day.
We appreciate your understanding that custom sizing can sometimes require minor adjustments, and we're glad it was an easy fix! Thank you for trusting us with your dream dress. Wishing you a lifetime of love and happiness! ✨
With love, Mary
Olivia Bottega Team
Not just a dress— but a showstopper
Not just a dress— but a showstopper.
I ordered the 2 in 1 Sparkly Wedding Dress Tirion, and a family member later told me that when I appeared at the end of the aisle on my wedding day, there were many audible gasps, and they were because of the dress. I cannot even begin to describe how beautiful I felt in this dress. It was nothing short of a dream come true, and I truly believe it was the perfect embodiment of elegance, glamour, and sophistication, not to mention it fit perfectly with the Art-Deco vibes of my wedding. I custom-ordered, and it fit almost perfectly, I brought it to the tailor only to add a bustle. I couldn’t have asked for a better combination of vintage charm and modern sophistication. I loved the clean lines and elegant silhouette of the gown, but also the opulent touch from the glitter detail, and I definitely sparkled all night. I am beyond grateful for how this dress became such a focal point of the entire day, and it was my perfect fit for the occasion.
12 October 2024
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Olivia!
Wow 🤩 Your words truly gave us chills! ✨ We are beyond thrilled to hear that your Tirion 2in1 dress was not just a gown, but a showstopper on your wedding day. Knowing that you felt so beautiful, confident, and radiant in it means the world to us!
We absolutely love how you described the perfect blend of vintage charm and modern sophistication—this is exactly what we envisioned for this design. And to hear that your entrance left your guests in awe? That’s the ultimate compliment!
Thank you for letting us be a part of such a special moment. Wishing you a lifetime of love, happiness, and endless sparkle! 💕
With love, Mary
The Olivia Bottega Team
I purchased a sample dress for…
I purchased a sample dress for $3,321.00. After looking at all the details of the dress and going back and forth with one of their sales assistants via email, I finally purchased the sample dress 1 month after I initially found it. I returned the sample dress 2 days after I received it and waited over 3 weeks to receive my refund, and they only refunded me $1500. Their website and the sales assistant that I spoke with clearly said that they have a $60 restocking fee. I returned the dress unworn and in its original boxing per their return stipulations. I have no idea where the rest of my money is. I am currently disputing the theft of my money with my credit card. This company is a shady company. Do not do business with them. I now have only 3 months to find another wedding dress. They have wasted my time and are attempting to steal my money.
EDIT
I have now received a full refund from the company in less than 1 week from the incident. I appreciate their prompt response and refunding me in full, however, I think the communication regarding the refund process was really abysmal. I was told that they planned on refunding me in 2 parts AFTER the fact. If this was the plan all along, someone should have reached out to me before I received a partial refund to inform me of this. Unfortunately, although I initially found my dress from Olivia Bottega, this experience has soured my opinion of the company and I am now going to find another dress elsewhere.
29 January 2025
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Bride!
We sincerely apologize for any confusion and frustration this situation has caused you. Your experience is very important to us, and we truly regret any inconvenience.
We want to assure you that we have processed your full refund. Due to technical limitations, the refund was issued in two separate transactions, which is why you initially received $1,500. The remaining amount has also been refunded, and we’ve sent you a confirmation email with all the details.
Please check your account and let us know once you've received the second payment. If there are any delays or issues on your bank’s end, we are more than happy to assist you further.
Once again, we deeply regret any distress this has caused and truly appreciate your patience. We are always here to help, and we hope everything goes smoothly as you continue your search for the perfect dress.
Best regards, Mary
🤍
The Olivia Bottega Team
The dress was perfect.
23 October 2024
Reply from Olivia Bottega | Online Bridal Shop
Dear Samantha!
Short and sweet—just like the perfect love story! 💕 We’re so happy to hear that your dress was everything you dreamed of. Wishing you a lifetime of love, happiness, and magical moments! ✨
With love, Mary
The Olivia Bottega Team
The process of ordering my dress was…
The process of ordering my dress was very easy, I was a little scared at first that I would not get my dress on time for my wedding since I waited almost at the end to order it. But I was able to pay for the rush fee and got it exactly the day they told me my order would arrive.
My dress came out perfectly made for me. It fit like a glove , it is beautiful and forever a memories of my wedding. Everyone was in awe of my dress and how beautiful it was. Got so many compliments.
I definitely recommend Olivia Bottega website to order. This dress was on my mind for the past 3 years and I will never regret ordering it. They were great, and when the dress was done being made they sent me videos of the final product. Thank you Olivia Botega Team for creating the dress of my dreams.
2 October 2024
Reply from Olivia Bottega | Online Bridal Shop
Dear Emilio 🤍🤍🤍
Thank you so much for sharing your wonderful experience! We’re beyond happy to hear that your dress arrived right on time and fit you so perfectly - it’s what we strive for with every bride. 🥰
We understand how important timing is when it comes to such a special day, which is why we offer our Rush Production Service to ensure your gown arrives when you need it. Your time is precious, and we’re honored to help make the process as smooth and stress-free as possible.
It warms our hearts to know that your dress was everything you dreamed of and left everyone in awe. We love hearing that it will forever hold a special place in your memories - it’s exactly why we do what we do!
With love and best wishes, Mary
The Olivia Bottega Team
Such an AMAZING dress oh my god
Such an AMAZING dress oh my god. This came back in stock 3 weeks before my wedding and I went for it. Dress was absolutely perfect. Could not have felt more beautiful.
15 October 2024
Reply from Olivia Bottega | Online Bridal Shop
Dear Alyssa
Thank you for your kind words 💕
We are so happy to know that you found the dress for your big day in our store. Your story is inspiring, it was truly the dress JUST for you!
🤍Thank you 🤍
Best wishes
Mary
Olivia Bottega Team
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