Oliver Spencer Reviews 733

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the superb design, construction, and fabrics. Many people appreciate the fantastic style and fit of the clothing, with several reviewers noting the comfort and versatility of the items. The online shopping experience is frequently described as easy and efficient, with fast and well-packaged deliveries. However, some customers experienced issues with delivery services, mentioning instances where packages were not delivered as expected or required extra effort to retrieve. A few other people also felt that the quality of certain garments was not up to their expectations, citing specific issues like a button coming off or a drawstring disappearing.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the excellent quality, design, and fit... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the excellent quality of design,... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting fast and efficient... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and efficient... See more

Order

Clients share positive opinions on order. Many customers found the ordering process easy and trouble-free,... See more

Based on these reviews

Rated 5 out of 5 stars

Review: I’m a returning Oliver Spencer customer and especially love your shirts. The website checkout was smooth; I waited for the end-of-sale and ended up with high-quality pieces at a fair price... See more

Rated 5 out of 5 stars

I used to buy a lot of clothes from Nigel Hall's shops but since he stopped trading it has been a relief and joy to discover Oliver Spencer. My entire wardrobe is being taken over by jumpers, jackets... See more

Rated 5 out of 5 stars

Lovely to see a shop selling sustainable clothing. I had been looking at the brown corduroy jacket for a while and then it went in the sale, so decided to snap it up. I was not disappointed, fantastic... See more

Rated 5 out of 5 stars

I bought two pairs of beautiful sandals in the sale back in March. Unfortunately one of the pairs I only just realised had two left feet! I contacted the team via email and Katie couldn't have be... See more


Company details

  1. Fashion Designer
  2. Men's Clothing Store

Information provided by various external sources

Mens designer clothes. Modern fits with classic quality construction. Designed in London by Oliver Spencer and made in England and the EU.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

733 reviews

5-star
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1-star

Replied to 42% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Different prices in my mail and on the webpage

Everything was perfect except, in your selling mail the price was in pounds, but on your webpage, the price in Swedish crowns was much higher. That was confusing and I therefore had to make two phone calls to you. I guess the reason is because of Brexit and so on, but it was confusing. Anyway I loved the Jumper.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Another excellent purchase.

The assistant in the shop was very pleasant and helpful, but didn’t pressure me to buy.
I soon saw what I was looking for, the fit is excellent, I love the design and the detailing. I’ll be wearing it again today.
I have been an Oliver Spencer customer for many years, as the clothes are good quality and the designs a little out of the ordinary.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Jacket and shoe order

Ordering was easy and trouble free. Goods arrived on time and were well packaged and presented. I will definitely be using the Oliver Spencer portal in future.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

As always,excellent quality of…

As always,excellent quality of design,construction,fabrics from Oliver Spencer.
Environmentally sustainable,ethical work practices,locally sourced and made clothing.
Faultless customer service.
Even though to accepting worn ( bit clean) O.S clothing back for the all natural fibres to be shredded and reused in return for O.S vouchers for their shops and products. Don't know of any other businesses which have the same sustainable development which benefits the environment and the customer.
Well done Oliver Spencer!!

20 February 2026
Unprompted review
Rated 4 out of 5 stars

Beautiful trousers

Beautiful trousers. The linen fabric is so soft. The shape is just what I was looking for, a slightly baggy leg shape.
Waist-wise, they're slightly on the small side and there isn’t the option to have the waistband adjusted. But I love them.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Cheers

OS, makes buying a garment more of welcome to extended family. The staff are friendly and knowledgeable - making a transaction more like getting a round of drinks for your mates.

3 February 2026
Unprompted review
Rated 3 out of 5 stars

All things generally excellent in terms…

All things generally excellent in terms of user experience, site design, range, style etc. Just a little deflated by the quality of the garment when received. Weight of cloth, button quality and finishing - all fine and 8/10 but for a coat at circa £400 I'd hoped for a 9 or 10/10.

30 January 2026
Unprompted review

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