Oliver Bonas Reviews 

1,383
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 361 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the online platform extremely easy to use, frequently appreciating the broad selection of gifts, fashionable clothing, and lovely decorative accessories. Many people mention that orders arrive promptly, with shoppers praising the careful packaging and secure shipping processes. Shoppers often share very positive remarks about exceptionally helpful staff members when visiting physical retail stores. Some reviewers were not happy with frustrating delivery delays caused by external courier services struggling to locate addresses. Customers also noted instances of poor product quality, items arriving damaged, and extreme difficulties reaching customer support for assistance.

What people talk about most

Product

Reviewers mention mixed feedback about product quality and delivery, with many customers expressing delight... See more

Delivery service

Users describe ambiguous interactions with delivery service, as experiences vary significantly among buyers.... See more

Order

Consumers find order experiences to be sharply divided, with many praising the easy website navigation, quick... See more

Quality

People report ambiguous experiences with quality, as many customers are delighted by beautifully made and... See more

Customer service

Customers had ambiguous experiences with customer service, as many reviewers praised helpful staff members... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The products are great but the amount of packaging used was wild. The lemon hooks arrived in a HUGE box filled with paper and then encased in another box and more paper it was ridiculous and quite was... See more

Company replied

Rated 3 out of 5 stars

Ordered a bag for a birthday on Sunday on previous Weds - didn’t get an order paperwork, so chased Friday, no chat agents or tel agents available…..still hadn’t been despatched 6pm Friday A... See more

Rated 5 out of 5 stars

I ordered two beautifully made top quality dresses in the sale (in keeping with all the other Oliver Bonas purchases I’ve made.) I had them delivered to a local store for ease of collection. I was ke... See more

Company replied

Rated 5 out of 5 stars

Fab shopping experience. Lovely gift ordered online and sent direct to my lovely sister in law. So many choices so something for everyone. BUT so speedily despatched, just standard delivery, it ar... See more

Company replied


Company details

  1. Fashion Accessories Store
  2. Furniture Store
  3. Handbags Shop
  4. Jewelry Store
  5. Mirror Shop
  6. Women's Clothing Store

Information provided by various external sources

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(1,383)

389 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely products at reasonable prices.

Easy to use website, full of wonderful items. Prices are very reasonable too. My order arrived quickly in two separate parcels. I love the bag I ordered, but not too sure whether I will keep the earrings.

30 August 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

This is great to hear, thanks for taking the time to let us know. Team OB.

Rated 5 out of 5 stars

Great service

Great service. Delivered quickly and plenty of packaging. Thank you

10 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

This is great to hear, thanks for taking the time to let us know. Team OB.

Rated 5 out of 5 stars

Love this company

Love this company!
Great products. Well packaged and not in a huge box for a small product. Fast delivery.

9 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

This is great to hear, thanks for taking the time to let us know. Team OB.

Rated 5 out of 5 stars

Happy customer

I ordered two beautifully made top quality dresses in the sale (in keeping with all the other Oliver Bonas purchases I’ve made.) I had them delivered to a local store for ease of collection. I was kept informed of parcel status to point of pick up. Great experience all round. Happy customer!!!

10 September 2026
Unprompted review
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Reply from Oliver Bonas

This is great to hear, thanks for taking the time to let us know. Team OB.

Rated 2 out of 5 stars

The product has taken nearly a month to…

The product has taken nearly a month to deliver. this was not explained at purchase

21 August 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

Hi, really sorry to hear this.

All delivery information can be found on our website, we'd only expect furniture or international orders to take so long however.
Please do reach out to our customer service team if your order is not one of those and has taken so long.

Team OB

Rated 2 out of 5 stars

Pretty poor service

Pretty poor service, no updates while you wait for adelivery company to be in touch, took nearly 3 weeks and then another 7 days to get it booked in. The process should improve where customers get a weekly update rather than a marketing email everyday, even if it's just a "we haven't forgotten about you" the item hasn't been delivered yet so the review could get worse. I'll stick to ordering the smaller items from yourself in the future as you have great products.

9 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

Hi there,

Really sorry for the wait for you order, sadly furniture does normally take 2-3 weeks as per our delivery information on the website.
I appreciate this may have gone over this as we have had delays in the warehouse, we will pass your feedback about improving communications on to the team. Team OB

Rated 5 out of 5 stars

Just received my red denim jumpsuit in…

Just received my red denim jumpsuit in size 6, love the colour and fit. Can be worn dressy or casual. Looking forward to purchasing more jumpsuits like this!

10 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

This is great to hear, thanks for taking the time to let us know. Team OB.

Rated 5 out of 5 stars

Excellent 👍

Fast, reliable service. As always, lovely products.

8 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

This is great to hear, thanks for taking the time to let us know. Team OB.

Rated 5 out of 5 stars

Shopping with Oliver Bonus.

The shopping experience is always a pleasure with Oliver Bonus, whether in store or online.
Online orders are always delivered as stated on the order.
Thank you!

9 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

This is great to hear, thanks for taking the time to let us know. Team OB.

Rated 1 out of 5 stars

I have not received my parcel yet

I have not received my parcel yet. I have contacted the delivery service involved and am in talks with them as they delivered it to the wrong address

6 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

Hi, really sorry to hear this, please reach out to our customer service team via email askus@oliverbonas.com so we can take a look into this for you - Team OB

Rated 4 out of 5 stars

Problem resolved quickly

The problem of being delivered a broken item was resolved without question. My comments about the terrible packaging that caused the item to break were listened to and the replacement item was packaged appropriately.

7 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

This is great to hear, thanks for taking the time to let us know. Team OB.

Rated 5 out of 5 stars

Cocktail set

Quickly dispatched, safely packed and product as described . Very pleased with my purchase.

9 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

This is great to hear, thanks for taking the time to let us know. Team OB.

Rated 4 out of 5 stars

Out of control packaging

The products are great but the amount of packaging used was wild. The lemon hooks arrived in a HUGE box filled with paper and then encased in another box and more paper it was ridiculous and quite wasteful.

7 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

Hi Samantha,
Thank you for your review on our packaging, it's important we are aware of this. We have made sure to pass this onto our packing team to look into further.
Thanks,
Team OB

Rated 5 out of 5 stars

That was one of my best shopping experiences

That was one of my best shopping experiences I ever had! I ordered it Sunday and it was there Monday lunchtime ❤️ it did state two days delivery so I wasn’t it expecting before Tuesday or even Wednesday. I was so happy when I got back from work 😁 beautiful boots from anonymous Copenhagen for such an amazing price. £100 off and in my size. Happy customer

7 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

This is great to hear, thanks for taking the time to let us know. Team OB.

Rated 3 out of 5 stars

Glass arrived broken

One of the two glasses I ordered arrived smashed in the box. The outer packaging didn't seem damaged so perhaps the internal packaging needs improving. There's no bubble wrap for example, just a lot of tissue paper inside cardboard boxes. When I reported the breakage the customer service team were helpful in suggesting that they might have spares, which they confirmed they did after a day or two. This was dispatched free of charge. However, what arrived as a packet of small screws and not a glass! I then contacted customer services again, who checked for spares again, and said they didn't have any so I got a full refund. With the offer that if I ordered again and told customer services the order number they would refund the postage.

The glass itself is a nice product, a good design and looks stylish. But my what a faff.

24 August 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

Hi Mr A,
We're sorry to hear that your glass arrived damaged & you were sent the wrong item, we can understand how frustrating this is.
Thank you for taking the time to leave this review, we're sorry that you did not have the smoothest experience with us, we will make sure to pass your feedback on for further review, as this should not have happened.
Thanks,
Team OB

Rated 5 out of 5 stars

Ordered a bag for my daughters birthday…

Ordered a bag for my daughters birthday on Friday afternoon and got it Wednesday quick and easy ordering and delivery

9 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

This is great to hear, thanks for taking the time to let us know. Team OB.

Rated 5 out of 5 stars

I recently moved house & gave away my…

I recently moved house & gave away my gin glasses. However 6 months later I found these excellent replacements! Big enough for a decent G&T yet compact & not easily knocked over. Love them

9 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

This is great to hear, thanks for taking the time to let us know. Team OB.

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