The products are great but the amount of packaging used was wild. The lemon hooks arrived in a HUGE box filled with paper and then encased in another box and more paper it was ridiculous and quite was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a bag for a birthday on Sunday on previous Weds - didn’t get an order paperwork, so chased Friday, no chat agents or tel agents available…..still hadn’t been despatched 6pm Friday A... See more
I ordered two beautifully made top quality dresses in the sale (in keeping with all the other Oliver Bonas purchases I’ve made.) I had them delivered to a local store for ease of collection. I was ke... See more
Company replied
Fab shopping experience. Lovely gift ordered online and sent direct to my lovely sister in law. So many choices so something for everyone. BUT so speedily despatched, just standard delivery, it ar... See more
Company replied
Company details
Information provided by various external sources
Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware.
Contact info
Unit F, Davis Rd Industrial Park, KT91TQ, Chessington, United Kingdom
- 020 8974 0110
- askus@oliverbonas.com
- oliverbonas.com
3.7
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic brand.
Placed an order for next day delivery and it arrived in less than 24 hours, fantastic service, bought 2 tops in the sale and they are beautiful, great quality and fit so well and just the right length. Never disappointed!
15 September 2026
Unprompted review
Reply from Oliver Bonas
This is great to hear, thanks for taking the time to let us know. Team OB.
Easy shopping
Easy shopping, lovely items.
Just awaiting delivery. Contacted by Evri to say they needed my address details?
Confirmed this, just awaiting further updates from them.🤞
22 September 2026
Unprompted review
Reply from Oliver Bonas
Hi there,
We're sorry to hear that you're still waiting for your delivery, this is frustrating & should not have happened.
Let’s get this sorted for you - if you can get in touch with our Customer Service Team, here are the details:
https://www.oliverbonas.com/about-us/contact-us
Thank you,
Team OB
Quick efficient shopping experience and…
Quick efficient shopping experience and prompt delivery
20 September 2026
Unprompted review
Reply from Oliver Bonas
This is great to hear, thanks for taking the time to let us know. Team OB.
Smashed order
Ordering online was easy. The plant pot I ordered was delivered smashed to pieces . Well done EVRI !!!!
19 September 2026
Unprompted review
Reply from Oliver Bonas
Hi Sid,
We're sorry to hear that your plant pot arrived broken, this is frustrating & should not have happened.
Let’s get this sorted for you - if you can get in touch with our Customer Service Team, here are the details:
https://www.oliverbonas.com/about-us/contact-us
Thank you,
Team OB
Love my new Oliver Bonas rugby top
Love my new Oliver Bonas rugby top. Perfect fit. Feels nice and looks lovely.
21 September 2026
Unprompted review
Reply from Oliver Bonas
This is great to hear, thanks for taking the time to let us know. Team OB.
Prompt delivery ease of ordering
18 September 2026
Unprompted review
Reply from Oliver Bonas
This is great to hear, thanks for taking the time to let us know. Team OB.
Excellent customer service.
I had a problem with the delivery of my order which was sorted out very quickly. Great customer service.
19 September 2026
Unprompted review
Reply from Oliver Bonas
This is great to hear, thanks for taking the time to let us know. Team OB.
Sent someone else's damaged return
Jewelry is nice, but the game I bought is clearly someone else's return. Box damaged and not sealed and inside also damaged. Very disappointing.
21 September 2026
Unprompted review
Reply from Oliver Bonas
Hi Emily,
We're sorry to hear how your jewellery arrived, this is frustrating & should not have happened.
Our Customer Service Team will be able to look into this for you - get in touch via the link below:
https://www.oliverbonas.com/about-us/contact-us
Thank you,
Team OB
Great experience
Really easy to order and very prompt delivery. Sale is great value!
17 September 2026
Unprompted review
Reply from Oliver Bonas
This is great to hear, thanks for taking the time to let us know. Team OB.
Not delivered to our address
Not delivered to our address( which was clear on label) but to another flat in our road . Luckily we were able to find it . Please ensure delivery service take delivery seriously especially when paying for it .
19 September 2026
Unprompted review
The order process was easy and smooth
The order process was easy and smooth. But I have not received my parcel yet. Evri notified they have my parcel but delivery has been delayed a couple of times.
20 September 2026
Unprompted review
Reply from Oliver Bonas
Hi Teresa,
We're sorry to hear that you have not received your order, this is frustrating & should not have happened.
Let’s get this sorted for you - if you can get in touch with our Customer Service Team, here are the details:
https://www.oliverbonas.com/about-us/contact-us
Thank you,
Team OB
Items are amazing and arrived safely my…
Items are amazing and arrived safely my only issue is it was delivered to the wrong house !
18 September 2026
Unprompted review
Another fabulous order from Oliver…
Another fabulous order from Oliver Bonas. I love the uniqueness and ordered some lovely gifts for Christmas which I know will be loved. Everything was packed so very well and delivered quickly. Great service, highly recommend.
16 September 2026
Unprompted review
Reply from Oliver Bonas
This is great to hear, thanks for taking the time to let us know. Team OB.
love the OB clothes, homewear & gifts
love the clothes and products
19 September 2026
Unprompted review
Reply from Oliver Bonas
This is great to hear, thanks for taking the time to let us know. Team OB.
Reply from Oliver Bonas
Our store will appreciate this feedback, we'll make sure to pass it on. Team OB.
Very good description of the garments…
Very good description of the garments with pictures of every angle,delivery Very quick
19 September 2026
Unprompted review
Reply from Oliver Bonas
This is great to hear, thanks for taking the time to let us know. Team OB.
It’s says 24 hr delivery 4 days later…
It’s says 24 hr delivery 4 days later still not received my order
20 September 2026
Unprompted review
Reply from Oliver Bonas
Hi Carol,
We're sorry to hear that you've not received your order under next day delivery, this is frustrating & should not have happened.
Let’s get this sorted for you - if you can get in touch with our Customer Service Team, here are the details:
https://www.oliverbonas.com/about-us/contact-us
Thank you,
Team OB
Not worth the price
Not worth the price. Expensive and came in cheap plastic bag.
13 September 2026
Unprompted review
Great experience
Great experience , shopped using a gift card and it was simple to do. I purchased a pair of leather boots which I was absolutely delighted with. They arrived promptly, beautifully parcelled and was so pleased with the quality. I would use this site to purchase gifts for others due to prompt delivery, quality of product and the quality of wrapping.
20 September 2026
Unprompted review
Reply from Oliver Bonas
This is great to hear, thanks for taking the time to let us know. Team OB.
Fab necklace
Well packaged and prompt delivery. Necklace is gorgeous and looks much more expensive than it was
18 September 2026
Unprompted review
Reply from Oliver Bonas
This is great to hear, thanks for taking the time to let us know. Team OB.
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