Product is not like the description. Text description says hand made in India. What arrived is plastic mould with resin and comes from China. I would not recommend this particular product (o... See more
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Review summary
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What people talk about most
Reviews shaping this summary
When hadnt received in few weeks i realised coming from china and took the shine off it...weel made and will wear just ashame its plastic and not real...will be being more careful with websites going... See more
Company replied
I ordered two dream catchers and they are divine and beautifully crafted. the feathers are dipped in gold and the stones are stunning … it did take a while to arrive which i was annoyed with the couri... See more
Company replied
The team at Olivenorma are very helpful and managed to solve my order issue in a professional manner. They answered emails quickly and politely. I’m very happy with my purchase.
Company replied
3.4
Average
390 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Sales prices still high quality.
Placed 2 orders was slightly nervous on the quantity but both were received of extremely good quality well informed delivery details.
11 February 2026
Unprompted review
Reply from Olivenorma
Thank you so much for your thoughtful feedback!
We understand that placing an order for the first time can feel a little uncertain, so we’re especially happy to hear that both of your orders arrived with great quality and clear delivery updates.
Your trust means a lot to us, and we truly appreciate your support. We look forward to serving you again in the future!
Great customer service, beautiful products
First of all amazing customer service, very helpful and quick responses, very friendly. The delivery time was ok. I ordered a necklace and it's just like on the product pictures, I love it. One of the items I ordered was not available anymore and the customer service reached out to me and offered a refund or I could choose another product. I found something else instead and Im very very happy! Greeting from Germany,
Martyna J.
8 February 2026
Unprompted review
Reply from Olivenorma
Thank you so much for your wonderful feedback, Martyna!
We’re delighted to hear that you love your necklace and that our customer service was able to assist you promptly and effectively. We’re also glad you found an alternative item you’re happy with.
Your kind words mean a lot to us, and we look forward to serving you again in the future. Greetings from our team to you in Germany!
The people really helped solve my issue…
The people really helped solve my issue and were so very kind. And really love the ring I received!
17 January 2026
Unprompted review
Reply from Olivenorma
Thank you so much for your kind words!
We’re delighted to hear that our team was able to help resolve your issue and that you love your ring. Your feedback truly means a lot to us, and we hope to serve you again soon!
Someone stole my package that I had…
Someone stole my package that I had supposedly received on the 18th at my residence while I was at work. My customer service agent is going to replace my item for free.
28 January 2026
Unprompted review
Reply from Olivenorma
Thank you for sharing your experience. We’re really sorry to hear about what happened to your package—situations like this can be very frustrating.
We’re glad our customer service team was able to assist and arrange a free replacement for you. Your understanding means a lot to us, and we truly appreciate the opportunity to make things right.
Please don’t hesitate to reach out if you need any further help—we’re always here to assist.
Items are not natural
Items are not natural. Not worth the money i paid. Items shipped from China.
This is from their website. Very misleading
'At Olivenorma Store, we manifest a future that holds a great acceptance of the energy that can give natural mending and a better life for every person in the world. Orgone energy is what we all need now and in the future.
Olivenorma is a community erected to produce chargers and help original bents grow and enhance their demitasse-making chops. We offer a platform where they can show the world the beauty of the ancient art of agate chargers'
30 January 2026
Unprompted review
Reply from Olivenorma
We’re sorry to hear that the items did not meet your expectations.
Some of our products are made using natural stones, while others may include man-made or enhanced elements, which is noted in the product descriptions. The appearance and composition can also vary from piece to piece due to the nature of the materials and craftsmanship.
We would be happy to review your specific order and the items you received to better understand your concerns. Please contact us directly with your order number and, if possible, photos of the items, so we can verify the details and assist you accordingly.
We appreciate your feedback and the opportunity to clarify this matter.
Has been weeks and no delivery
Has been weeks and no delivery. No correspondence. Tried to track my order today and entire page has been removed from existence. Tried to email but of course to no avail. Im guessing at this point I just threw my money down the drain for a giant box of ABSOLUTELY NOTHING. Dont know where to report this or if it even matters. DO NOT ORDER FROM THIS COMPANY. IT IS A SCAM AND IT WILL TAKE YOUR MONEY WITHOUT EVER SENDING YOU ANYTHING AFGER MONTHS OF WAITING!
1 February 2026
Unprompted review
Reply from Olivenorma
We’re truly sorry to hear about your frustration and understand how concerning it feels when an order appears delayed and tracking information is unclear.
Please rest assured that we do not take situations like this lightly. In some cases, tracking pages may temporarily become unavailable while the carrier updates or transitions the shipment, which can understandably cause confusion.
We would very much like to look into this for you and help resolve the issue as quickly as possible. Kindly contact us directly with your order number, and our support team will check the shipment status or assist with an appropriate solution.
We appreciate your patience and the opportunity to clarify and assist further.
I ordered a crystal owl
I ordered a crystal owl, cat and bird. They are all adorable especially the owl. He's so incredibly cute. I will be placing another order
23 January 2026
Unprompted review
Reply from Olivenorma
Thank you so much for your kind words!
We’re delighted to hear that you love the crystal owl, cat, and bird—especially the owl! It truly means a lot to us that they brought you so much joy.
We look forward to your next order and appreciate your support!
It’s beautiful!
It’s beautiful!! Came perfectly packed in perfect boxes Colors shapes and design even prettier than I expected !! Love it💕
30 January 2026
Unprompted review
Reply from Olivenorma
Thank you so much for your lovely feedback!
We’re thrilled to hear that everything arrived safely and that the colors, shapes, and design exceeded your expectations. Your kind words truly mean a lot to us.
Enjoy your purchase, and we hope to welcome you back again soon!
I ordered mine and it took probably 3…
UPDATE: I’ve had the ring 3 days and my finger is green 😩
I ordered mine and it took probably 3 weeks to get here, so far so beautiful! It looks like a very expensive ring, true to size! And it doesn’t snag on anything! I love my ring!
28 January 2026
Unprompted review
Reply from Olivenorma
Thank you so much for your wonderful feedback!
We’re so happy to hear that the ring exceeded your expectations and that you’re enjoying its beauty and fit. It’s great to know that it’s both stylish and comfortable!
We truly appreciate your support and look forward to serving you again in the future.💖💖
Amazing dream catchers i’m in love with
I ordered two dream catchers and they are divine and beautifully crafted. the feathers are dipped in gold and the stones are stunning … it did take a while to arrive which i was annoyed with the couriers but worth the wait. It’s not overly huge and very petite which is how i like it - it’s the size of your hand. Just perfect next to my bed.
29 January 2026
Unprompted review
Reply from Olivenorma
Thank you so much for your kind words!
We’re thrilled to hear that you’re in love with your dream catchers and that they’re just the perfect size for your space. The gold-dipped feathers and stunning stones really do add a special touch, and we're so glad they fit beautifully by your bed.
We appreciate your patience with the shipping process and are happy to hear it was worth the wait. Your feedback means a lot to us!💖💖
Still waiting for my stuff to ship
I ordered & paid over $125 for crystals, stones, and one of their pyramids. That was like 10 days ago. A few days back, I emailed asking when I'd see that my order was shipped. I got a very prompt (!) reply:
Dear customer,
Thanks for your contact.
The period for order delivery is divided into two parts:
Processing time: 1-7 Working Days.
Shipping time: 7-20 Working Days.
We could not give you a specific arrival time because it depends on the carrier, shipping distance and location.
Therefore, we could only provide you with an estimated arrival time: 7-20 days from the date of shipment.
And we will ship your order asap.
Have a nice day.
Best Regards,
Olivenorma Team
I'm still waiting for the email confirming that my purchases have shipped. I'll be patient- for now.
13 January 2026
Unprompted review
Reply from Olivenorma
Thank you for your patience and for sharing your experience.
We understand it can feel concerning when an order has not yet been marked as shipped. At the moment, your order is still within our stated processing time of 1–7 working days, which is separate from the shipping time once the parcel has been dispatched.
Once the order ships, you will automatically receive a confirmation email with the tracking details. Please rest assured that we are actively preparing orders and aim to ship them as soon as possible.
If you would like us to check the status of your order directly, feel free to contact us with your order number and we’ll be happy to assist.
Treated Myself
I ordered a ring I've seen advertised on Facebook over and over again that I loved. I finally caved and took advantage of a sale. I love the ring, its true to size. Would definitely order from this company again.
20 January 2026
Unprompted review
Reply from Olivenorma
Thank you so much for your kind feedback!
We’re delighted to hear that you love the ring and that it fit true to size. It truly means a lot to us that you decided to give us a try after seeing our ads, and we’re honored that the experience met your expectations.
We look forward to serving you again in the future and appreciate your support!
A positive experience with customer service!
I’m writing from Italy.
I placed an order on the website because I was drawn to the products and, above all, to the symbolic meaning of the stones used.
During the ordering process, one of the items turned out to be unavailable. Customer service contacted me quickly, offered several alternatives and also included a small complimentary gift to make up for the inconvenience. For this reason, I find it hard to relate to the idea of an unhelpful customer service or one that ignores its customers, as mentioned in some reviews.
Of course, every experience is personal, and I don’t question anyone else’s. I’m simply sharing mine, which was genuinely very positive.
In my opinion, the products fall into the category of high quality costume jewelry. This is not a jewelry brand that promises luxury or traditional excellence, but meaning and symbolism, and this is communicated very clearly throughout the website. Materials and measurements are listed transparently and are easy to understand if you pay attention to the descriptions.
Overall, my experience was very satisfying, and I would happily consider purchasing again in the future.
BR to the team!
28 November 2025
Unprompted review
Reply from Olivenorma
Dear Customer,
Thank you so much for taking the time to share such a thoughtful and detailed review. We’re truly happy to hear that your experience with our customer service and products was a positive one.
We especially appreciate your understanding regarding availability issues and your recognition of the symbolism, transparency, and positioning of our jewelry as high-quality costume pieces rather than luxury fine jewelry. This is exactly what we aim to communicate clearly on our website.
Your kind words mean a lot to our team and motivate us to keep improving. We’re delighted to know you would consider purchasing from us again in the future.
Thank you again for your trust and support, and we hope to welcome you back soon 🤍
Shipping will take very long.
I ordered a moissanite ring knowing it wasn’t real for the price I wasn’t really worried about it. I ordered it December 27. I did in fact unlike everyone else receive a order confirmation waited a few days and nothing happened I downloaded multiple apps to track it even paid to track it and to this day January 10 the shipping label has been created and is in London apparently by the Gordon Ramsey restaurant it’s been there for a while. so people reading this your not gonna get a crazy good product for this price I haven’t even received mine which I am in another country the US but I’ve had stuff from temu ship out faster than this just know when you order from this company know that it will take forever to arrive. Know your not getting the product you want or think your getting although I liked it I wanted to get it for my gf and I thought if looked alr so I ordered it.olivenorma if you want better reviews update the Shipping speed a little bit start charging for faster shipping if I want it as a Christmas gift I would have to order it 1 month in advance in order to Mabe receive it on time. I will message you about my tracking number and what not but pls in the future whether you give people the rings out of the bubble gum machines or if they are real😑 make the shipping faster or give me a full refund you may be out of country and what not. but I’m sure there will be a lawsuit against yall before to long and I don’t want that to happen to anyone so get the shipping faster if all yall want is satisfied customers make the shipping faster thank you.
10 January 2026
Unprompted review
Reply from Olivenorma
Dear Customer,
Thank you for your feedback. We’re very sorry for any frustration caused by the shipping time. Please rest assured that your order has already been shipped and is on its way. We have sent you the order tracking details. Please check your email.
We understand that international shipping can sometimes take longer than expected, and we appreciate your patience. Your suggestions regarding faster shipping are valuable and will be considered as we continue to improve our service.
We hope you will receive your order soon and that it meets your expectations. Thank you for your understanding.
This company is a complete scam
Update:
Beware‼️ Company is a complete scam. Sent junk ‘Chinese toys’ in place of crystal items I purchased.
THEN it has been uncovered that they manipulated tracking on Track17 to appear as if items had come from a location other than what was provided by customer support when I inquired about shipping that was delayed by a month from anticipated delivery date upon purchase.
This company is a complete scam. I placed an order in November stated to be received well before Christmas based upon production and shipping stated on website. I received the order on January 8th with only excuses from ‘Customer Service’ as to why the delay. To make matters significantly worse, I had ordered crystal products as a gift but what arrived was ‘metal wire puzzles’. Don’t bother asking what that might mean because I have no idea what they are.
7 January 2026
Unprompted review
Reply from Olivenorma
Dear Customer,
We sincerely apologize for the inconvenience and disappointment caused by your recent order.
It seems that your order may have been sent incorrectly. Please contact our customer service team at contact@mail.olivenorma.com
with your order number, and we will be happy to verify the details and arrange a free replacement for you.
We truly regret the mix-up and appreciate your patience while we work to resolve this issue promptly.
SCAM!
This company is such a scam. I placed my Christmas order (OND01766741) on 12/10/25 and it supposedly shipped on 12/15/25... FROM CHINA using a shipping company named JS. The tracking link they provided showed my order was received at JFK in NY City on 12/24/25. Since I live in NY State, I figured it would be delivered soon. On 1/3/26 I received an email asking me to provide a review of their product, only i hasn't received it yet. I emailed customer service and they told me shipping takes 7-20 days and that my order was "making is journey to me". After still not receiving my order, on 1/7/26 the tracking status said they had no record of my shipping number. Reached out to customer service AGAIN and they miraculously provided another link with a status that showed my order was now in Texas! I emailed customer service again with my frustration and letting them know that I knew this was a scam, that I am reporting them and wanted a full refund. They replied and offered me a measly 10% refund, such an insult! Additionally in the same response they told me my order is now with USPS but conveniently neglected to provide a tracking number. Pretty sketchy if you ask me. DO NOT DO BUSINESS WITH THIS COMPANY!!
9 January 2026
Unprompted review
Reply from Olivenorma
Thank you for sharing your feedback. We take all concerns seriously and would like to clarify the situation for transparency.
According to the official tracking information, your order was successfully delivered:
January 13, 2026 at 2:22 PM
Delivered to: Front Door / Porch
International shipments may show multiple tracking stages due to handover between logistics partners and USPS, which can sometimes appear confusing, but this does not indicate a scam. The package was ultimately delivered to the address provided with your order.
If you believe the package was misplaced after delivery (for example, taken from the porch), we recommend checking with household members or neighbors, or contacting your local USPS office for further assistance.
We have always responded to your inquiries and provided support based on the shipping status available at the time. Now that the order has been confirmed as delivered, we kindly ask that you update or reconsider your review to reflect the final outcome.
Should you still need assistance, our customer support team remains available to help.
Not vintage or Australian
I ordered "vintage" earrings and a necklace. Both are pretty, but are as vintage as a newly laid egg. The white metal is most definitely not silver. The earrings arrived on time, but I had to get in contact about the necklace which was never sent. They re-sent it and were fine about it. The items were well-packaged and were both sent from China. I had the impression when I ordered that it was an Australian company.
Updated review 04/02/26 - I was given a 10% discount for the items I ordered as they were not as advertised. I accept that they were not advertised as sterling silver, but I have reminded the company that "vintage" implies age and the items should have been advertised as "vintage style."
8 December 2025
Unprompted review
Reply from Olivenorma
Dear Shona
Thank you for sharing your feedback. We are glad to hear that your items arrived well-packaged and that our team was able to assist with the necklace.
Regarding the material, the products were never advertised as being made of pure silver. If you would like detailed information about the materials used, please feel free to contact us, and we would be happy to provide you with the relevant product details.
We appreciate your understanding and your support.
Asked customer service for information…
Asked customer service for information on how to return a ring I purchased; never received a response. This company is horrible and they are located
us.olivenorma
54-62 Lockhart Road
Wan Chai, HK ( HONG KONG )
30 December 2025
Unprompted review
Reply from Olivenorma
We’re really sorry to hear about your experience, and we sincerely apologize if you felt ignored — that’s definitely not what we want for any customer.
Our customer service does reply to all return inquiries, but sometimes emails may not come through due to spam filters or an incorrect contact address. We truly apologize if this caused frustration.
To help you properly, could you please provide:
Your order number
The email address used to place the order
Once we have this information, we can immediately check your case and guide you through the return process according to our return policy.
For transparency, our official return and refund policy is clearly listed on our website, and we do support returns in accordance with those terms. We are not trying to avoid responsibility in any way — we just need the correct order details to proceed.
Please feel free to contact us again via our official support email, and kindly check your spam/junk folder as well. We will make sure to follow up properly and assist you as soon as possible.
Thank you for bringing this to our attention, and we hope to have the chance to resolve this for you.
Badly made product
I ordered a wand. I felt that the website had given the impression of a hand made wand. At $40 I was expecting a high quality product. What I received looks like cheap mass produced plastic, similar to those Harry Potter wands in toy shops but less neatly finished. TBF to the company I did receive the product in a timely fashion. However I feel ripped off.
31 December 2025
Unprompted review
Reply from Olivenorma
Thank you for taking the time to share your feedback. We are sorry to hear that the wand you received did not meet your expectations in terms of quality and finish.
Our wands are made based on the design and materials described on our website, and we would like to better understand the specific issue you experienced so we can review it internally and see how we may assist you further.
Could you please kindly provide a few clear photos of the wand you received, including the overall appearance and any areas you feel are poorly finished? This will help us accurately verify the situation and determine an appropriate solution.
We appreciate your cooperation and look forward to your reply.
I'm still waiting for a Christmas gift…
I'm still waiting for a Christmas gift for my wife and daughter...Ordered on December 9, 2025.
FOLLOWUP: Here's what's up....
Ordered 2 bracelets - a third one showed up on my order...(Have the email that shows 2.)
Tried calling them, their phone number is disconnected....
You decide if this is a company that you might want to work with 46% of reviews are 5 star AND 36% of their reviews are 1 star....
7 December 2025
Unprompted review
Reply from Olivenorma
We’re very sorry for the delay and truly understand how disappointing this must be, especially when the order was meant as a Christmas gift.
Could you please share your order number with us? Once we have it, we’ll immediately check the shipping status for you and see how we can best assist.
We are a responsible seller and will definitely follow up on your order until this issue is clarified. We appreciate your patience and look forward to helping you resolve this as soon as possible.
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