Fast, efficient service, with a competitive price. I easily found the product I was looking for, and purchasing was quick and easy. The only reason I didn't give it 5 stars is that they don't offer d... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
That was the fastest online delivery I’ve ever experienced. From Milan to Germany in less than 48 hours. The parcel was already on its way just three hours after I placed the order. Great offers, easy... See more
Fast shipping to germany, great product. Bur you should be sure about what you want (size/colour…) if you order from outside italy, because it can get expensive to send something back. I used a size... See more
Oliunid has been a joy for several years now. Almost all climbing stuff was purchased here. I'm keeping an eye on the selection and plan to buy here in the future.
Company details
Written by the company
Oliunìd is Italy's premier destination for all your climbing needs, both online and in-store. As the leading supplier in the country, we offer a comprehensive range of climbing equipment, footwear, and apparel. Our selection is curated to cater to climbers of all levels, from beginners to seasoned professionals. With our commitment to quality, innovation, and customer service, Oliunìd aims to provide the best climbing gear solutions in the market. We are proud to help you scale new heights!
Contact info
Via Fabio Filzi, 97, 36051, Creazzo, Italy
- +3904441791177
- support@oliunid.it
- oliunid.it
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 15% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rethink your package sizes!
The 230€ jacket itself was squished in a tiny package.. not great! I had to straighten the jacket for some time to get it into perfect shape again. Other than that everything was fine.
20 November 2024
Reply from Oliunìd - All you Need for Climbing
Hi,
Thank you for your feedback
We are currently in a testing phase with new packaging, so it’s possible our warehouse team may have made some mistakes.
We apologize for the inconvenience and are glad to hear that the product is now in perfect condition.
Thank you, and have a great day!
Oliunìd Team
Fastest delivery ever.
Fastest delivery ever.
Got my approach shoes delivered to slovenia 20 hours or so after placing the order. Literally couldnt believe it.
26 November 2024
Unprompted review
Fastest shipping to Germany
Fastest shipping to Germany, it arrived here the next day (but crappy UPS took 3 more days to finally deliver it). Item was perfect.
19 November 2024
Very satisfied with the purchase
Everything went well. Shipments was fast and everything was as described.
5 November 2024
No delivery no infomation
Ordered on 21.10.24 with a promise to send within 72 hours. Nothing reveived until today and no infomation about the status of the delivery until today
15 November 2024
Unprompted review
Reply from Oliunìd - All you Need for Climbing
Dear Bernd,
We sincerely apologize for the inconvenience caused and for not informing you earlier about the stock issue with your product. You are absolutely right, and we take full responsibility for this negative experience.
We are currently working on implementing better systems to identify and resolve such issues more quickly in the future. If you decide to give us another chance in the future, please do not hesitate to contact us directly. We would be happy to make it up to you for the poor handling of your order.
Thank you for your understanding, and we hope to have the opportunity to serve you better next time.
Best regards,
Oliunìd Team
I still have not received my items.
4 November 2024
Reply from Oliunìd - All you Need for Climbing
Dear Simone,
Your order was shipped on the same day it was placed. However, the delay occurred because the postal code provided during checkout was incorrect. Instead of Pisa, the postal code for Pescara was entered.
This error required us to reroute the shipment, and we also covered the additional costs of this operation to ensure you received your items.
We regret receiving this feedback, as we believe it does not reflect our efforts to resolve the situation promptly and at no cost to you. That said, we are currently implementing a control on our website to prevent customers from entering incorrect data in the future, ensuring smoother processing for everyone.
Should you have any further questions or concerns, please do not hesitate to contact us.
Best regards,
Oliunìd Team
shipping needs improvements
placed an order under the promise of same day shipping (banner in the site). actually shipped the day after. expected delivery from UPS another 3 days after that, despite Oliunid claims "usually delivered in 24hrs"
8 November 2024
Unprompted review
Reply from Oliunìd - All you Need for Climbing
Dear Matteo,
You are absolutely right, and we sincerely apologize. Unfortunately, we were not able to ship your order the same day, as promised, but only the day after. This was our mistake, and we take full responsibility for it.
We are also unsure why UPS took so long to deliver your package, especially considering the short distance between our location in Vicenza and your address in Ferrara.
We deeply apologize for this inconvenience and thank you for bringing it to our attention. We are committed to improving our processes to ensure this does not happen again.
Thank you for your understanding
Oliunìd Team
Bad processing and shipping experience
Bad processing and shipping experience. On October 11, I placed an order and it was only shipped on October 25. That is, 2 weeks later. Now on the 29th he left from Oliund but has been stuck in Milan for 4 days. Estimated delivery is on November 1st... This between EU countries. I'm sorry to say, but the Chinese are more serious, and the parcels arrive faster.
11 October 2024
Unprompted review
Reply from Oliunìd - All you Need for Climbing
Hi Teodor,
We’re sorry to hear you’re not satisfied with the process.
Your order was shipped on October 25, in line with the lead time indicated at purchase (also the 25th), with expected delivery to Romania on November 1. We’ll check with UPS to ensure this is within their standard times for Romania, a country where we don’t ship as frequently.
Please do review the lead time provided at checkout next time, and don’t hesitate to reach out if you need any post-purchase assistance.
Thank you, and have a great day!
Oliunìd Team
Good service, bad delivery service
While the product and costumer service were correct, the delivery (with UPS) was very inconvenient (which is not unusual with UPS). I know it is not the seller's fault, but I don't think I will purchase anything else from them if they only offer UPS as the delivery company. It is just worth the hassle :/
14 October 2024
Reply from Oliunìd - All you Need for Climbing
Hi Alexander,
Thank you for your feedback.
Currently, we ship across Europe with UPS, but we’ll soon be providing alternative courier options so that you can choose the delivery service that best suits you.
In the meantime, thank you for choosing us, and we hope to serve you again in the future.
Best regards!
Oliunìd Team
Perfect service to the UK and no cutoms dutys
UK: I hadn't ordered from them before, but saw a comment on here saying a UK user had paid customs duty on a parcel from them (followed by a comment from Oliunid apologising and saying they'd rectified their processes).
I emailed Oliunid to check I definitely wouldn't receive customs charges, and they confirmed this AND said they'd re-imburse if I did.
I ordered a set of La Sportiva TX4s at a great price (free postage due to value) and 5 days later (despite them being in Italy) it arrived on my door with no extra charges.
EXTREMELY impressed, I've yet to find a consistant European outdoor equipment supplier since Brexit :-( but it looks like Oliunid could be it!
16 October 2024
Unprompted review
Reply from Oliunìd - All you Need for Climbing
Hi,
Thanks so much for your feedback!
We're really glad to hear you're happy with your order and the overall experience.
Yes, it’s true— we've finally implemented our DDP (Delivered Duty Paid) service, which means there are no customs duties to worry about when receiving your order. We handle everything directly to ensure a smooth delivery.
We look forward to serving you again soon!
Best regards
Oliunìd Team
great service
7 October 2024
Excellent customer service
We have ordered from them for years but recently had our first issue with delayed shipping - shout out to Angelica from customer service for responding immediately and solving the problem! We had everything delivered the following day. Excellent service.
10 October 2024
Unprompted review
Reply from Oliunìd - All you Need for Climbing
Hi Stefanie,
Thank you for your feedback
We always strive to do our best, though we may not be perfect every time. In cases like this, we are fortunate to have our customer service team ready to assist. They're always here to help.
Thank you very much!
Oliunìd Team
Great product and quick delivery
Great product and quick delivery - thanks Oliunid Team!
27 September 2024
Reply from Oliunìd - All you Need for Climbing
Hi Edwin,
Thank you so much for sharing your experience with us! We’re thrilled to hear that you’re happy with our services.
Cheers,
Oliunìd Team
Rapid shipping and easy return
Rapid shipping and easy return if needed.
One of the few places in Italy to find Cotopaxi packs collection.
24 September 2024
Very nice and helpful
25 September 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.