Oldnavy Reviews 513

Their *Return Policy is Horrible! I was 3 days over and they would Not even let me do a Store Credit. I was even willing to let them time Me, less than what I paid for on-line.

Never received my oldnavy c/c when they changed to Barclays . 6/20/2022 first phone call to Barclays,called to notify them the card was stolen. Barclays never canceled the c/c and charges were made on 6/27/2022. Notified them again of the charges and it's going on 2 years , and the charges are still appearing on my credit account. Close account until matter is taken care of. Very disappointed with issue in question because I was a very happy customer.

Old Navy products are quite good for the price but ... their SHIPPING is horrible, I have an acct, supposed to get free shipping ... NEVER WORKS! They UPS and UPS is HORRIBLE CUSTOMER SERVICE!

I placed an order for my kids. The shirt, pants and shorts arrived today ... with mold. I've never experienced this before. I need this to be taken serious.

I was called customer service for payment!
They are unprofessional and poor customer service!!

Just had a recent issue where I didn’t receive an item in my order. I was able to use the chat box on the website and got my refund within minutes. Super easy experience and friendly representative. Very happy with the service I was given.

If I could I would give it a minus zero. I ordered six cotton tank tops, they deliberately sent me six polyester tank tops, and I refused to take my time and gas to return for a refund. Since it is NOT my mistake I should not have to PAY for their mistake. Needless to say, I will NOT be purchasing anything ever from this store again. They do not deserve my money, no way to run a business.

I placed an order for my kids, for back to school. The uniform pants and shorts arrived today ... with mold. Literally mold. I've never experienced this before in my life and I am sickened. I need this to be taken serious.

Ordered and mistakenly pressed complete order and there is no recourse to change the order. I wanted free shipping and wanted to order another item. There is no way to change but there should be. Zero customer service when seeking assistance from Old Navy!

The company will not exchange an item within 60 days, as their returns policy says it will.
I will not ever shop at this store, or any of its affiliates, again.

When did their return/exchange/in-store credit policy get so bad? I was one day past the 30 day window from when my order was delivered. All I was hoping for was in-store credit but was told it was passed the 30 days (by one day!). Items still had tags and I had a receipt. Just be aware this is their policy now. Frustrating.

A flawless shopping experience. As a result of the outstanding service, I frequently make purchases. I'm grateful.

I order most of the things I wear from different resources on line. Old Navy has decent selection of quality women’s items at very reasonable prices. My most recent order included pocket exercise shorts that I’m comfortably wearing now, 2 pair of linen pants, and a tshirt. With free shipping my total was less than $100. All keepers and I especially look forward to wearing the black linen pants.

Never received items purchased online. After 3 weeks of waiting for order. After speaking to 2 reps only have gotten the run around. The second rep issued a refund without my permission. When asking to speak to a manager hung up the phone. Bad business.

Old Navy is awesome, great deals for men's wear, never any problems with online ordering.

Shipments are very, very slow

Never get my full order!!! I am always missing items or get items from someone else’s orders. Last refund I received I was told if I have any issues moving forward I need to call my bank and put a stop payment on the transaction. Since they have “extended the courtesy for a second time” This is ridiculous considering they cannot get any orders right. I received the last order I placed with them and again I am shorted an item. These people have non existent customer service & won’t help you recover items you didn’t get. Do count on it!

Terrible customer service. Automated answering system transferred me to 4 different departments before someone was finally able to help. I had to repeatedly answer the same security questions.

They sent me XL shorts when I ordered a M blazer. They said until I return the WRONG item they sent me they won’t reimburse me and by the way- the blazer is out of stock. I saw below that someone else received the wrong item. If this is a scam they are running… they will be found out.

I returned an item in store almost two weeks ago. Their customer service rep on twitter said it takes 5 business days to refund when returned in store but it’s been way over that. This is ridiculous; I’ll probably have to do a chargeback at this point.