I was very annoyed with the time wasting and up-selling, not sure if the order was accepted or not. I had to contact my credit card company to dispute any charges that may occur. Totally enough to en... See more
Company replied
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See what reviewers are saying
Very impressed that I received a reply from Veronica within 5 minutes. Her email was caring, understanding and she had already carried out my request. Thank you Varoica.
Company replied
Due to financial constraints beyond my control, I had to ask that my subscription be cancelled. (Absolutely had nothing to do with Olavita products; they are awesome). Arti, an Olavita team member, as... See more
Company replied
The oil, or serum, feels nice, ☺️ but after using two bottles, I started a third bottle, I don't see any difference, 😕 so I can't say , I've benefitted, but I will continue with the third, bottle. Pl... See more
Company replied
Company details
Written by the company
Embrace your unique beauty and feel confident in your own skin. Free from harmful chemicals and irritants Get up to 56% smoother, brighter, healthier skin. Conveniently perform from home - minus the ‘clinical’ costs.
Contact info
-, -, -, United States
- 7542276438
- support@olavita.co
- olavita.co
Breach of guidelines
Arti was kind and courteous and efficient
Arti was kind and courteous and handled my request quickly. It was a pleasure interacting with all of you.
3 July 2026
Unprompted review
Reply from Olavita
Dear Cathy,
Thank you so much for your kind words! We’re really happy to hear that Arti was able to assist you quickly and courteously. We truly appreciate your support.
Kind Regards,
Arti 🙏
Albina - a true professional
Albina, was extremely professional and prompt in her response for my request.
There was no fuss and I feel sure her response is genuine and the request has been completed as it should.
Thank you
3 July 2026
Unprompted review
Reply from Olavita
Dear Robyn,
Thank you so much for your kind words and for taking the time to share your experience.
We're delighted to hear that Albina was able to assist you promptly and professionally. Providing genuine, efficient service is what we strive for, and it's wonderful to know you felt your request was handled with the care and attention it deserved.
Your feedback means a great deal to both Albina and our team. Thank you again for your trust and support—we're always here if you need anything in the future.
Warm regards,
The Olavita Team
Although I didn't even try the product
Although I didn't even try the product, for personal reasons I had decided to return it. However, I am rating this at 5 stars based on the customer service. Arti in their Support Team, answered my email and took care of refunding my full purchase price in just a matter of minutes. Thank you!!
2 July 2026
Unprompted review
Reply from Olavita
Hi Patsy,
Thank you so much for your thoughtful review!
We're delighted to hear that Arti was able to assist you quickly and make the refund process smooth and hassle-free. While we're sorry you didn't have the opportunity to try our products, we completely understand that circumstances can change.
We'll be sure to pass your kind words along to Arti—they'll be thrilled to know their support made such a positive impression.
Thank you again for choosing Olavita and for taking the time to share your experience. We truly appreciate it!
Warm regards,
The Olavita Team
Mark was very nice
Mark was very nice, sorry I just can afford this anymore, my husband is sick and can no longer work, he has been diagnosed with lung cancer. Extra’s just are not in the cards right now! Thank you 🙏🏼
2 July 2026
Unprompted review
Reply from Olavita
Hi Kathi,
Thank you for taking the time to share your kind words.
We're so glad to hear that Mark was able to assist you. Most importantly, we're truly sorry to hear about your husband's diagnosis. We sincerely wish him strength, comfort, and the very best during this difficult time.
Please don't worry about your subscription—we completely understand that circumstances change, and we're grateful you gave Olavita a try.
Thank you again for your thoughtful review. We wish you and your family all the very best.
Warm regards,
The Olavita Team
Excellent Service!
Mark assisted me & did an awesome job! No questions asked! This is what I call customer service!
30 June 2026
Unprompted review
Reply from Olavita
Hi Tammy,
Thank you so much for your wonderful review!
We're thrilled to hear that Mark provided you with such a positive experience. Delivering prompt, hassle-free support is exactly what we strive for, and it's great to know that Mark exceeded your expectations.
We'll be sure to share your kind words with him—they'll mean a lot.
Thank you for choosing Olavita and for taking the time to share your experience!
Warm regards,
The Olavita Team
Mark was so kind and considerate when…
Mark was so kind and considerate when he sent a note back to me and took care of my issue. He also was very quick with his response. Thank you so much.
1 July 2026
Unprompted review
Reply from Olavita
Hi C. Adams,
Thank you so much for your kind review!
We're delighted to hear that Mark was able to assist you with kindness, consideration, and a quick response. Providing caring and efficient support is something we strive for every day, and we're thrilled that your experience reflected that.
We'll be sure to share your wonderful feedback with Mark—it will mean a lot to him.
Thank you again for taking the time to share your experience and for choosing Olavita!
Warm regards,
The Olavita Team
Great product it really does work well…
Great product it really does work well , happy with the service I received quick and prompt response also ,it's hard to find product that do what they say they do ,this product works very well,thank you.
11 May 2026
Unprompted review
Reply from Olavita
Hi Julie,
Thank you so much for your wonderful review!
We're delighted to hear that you're enjoying the product and seeing great results. It's especially rewarding to know that it has lived up to your expectations.
We're also pleased that you had a positive experience with our customer service and that our team was able to assist you quickly and promptly.
Thank you for your trust and support. We truly appreciate you taking the time to share your experience!
Warm regards,
The Olavita Team
This company needs to be shut down
This company needs to be shut down! I did NOT subscribe, yet they insisted I did and sent another order. Then they told me I would have to pay a restocking fee along with another amount of money to return the bottles I did not order. So, I decided I might as well use it since they wouldn't refund me. I have been using this product for five months and it hasn't done a thing! It's just like water. I've been using it morning and night with no visible results. Please don't order from them. It's a total scam!
19 January 2026
Unprompted review
Reply from Olavita
Hi Patti,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience with Olavita did not meet your expectations.
We'd like to clarify that your review refers to a previous version of our return and refund process. Since then, we have significantly updated our customer support policies to provide a much better experience for our customers. As part of these improvements, **your order has now been fully refunded**.
Your feedback has helped us continue improving both our products and our customer service, and we appreciate you bringing your concerns to our attention.
We wish you all the best and thank you for giving Olavita a try.
Kind regards,
The Olavita Team
I ordered over $539 worth of products…
I ordered over $539 worth of products in December of 2025. In January I received an item worth $49.95. I immediately emailed customer service and sent them my missing items along with a picture of the one product that I did receive. There has been multiple emails back and forth without any resolution! Then last month I get an email stating my issue was resolved! NO IT HASN’T! I’m out my money and my desired products! I want my life products or a refund. They have not helped me at all! Thor company is not in the United States so the Better Business Bureau was unable to help me resolve this. I don’t recommend buying anything from this company! They took my $539 and all I got was one product worth $49.95 according to their website. BEEARE!
22 December 2025
Unprompted review
Reply from Olavita
Hi Karen,
We're very sorry to hear about your experience and understand how frustrating this situation has been.
After reviewing your case, we can confirm that your **full refund has now been processed**. We sincerely apologize for the delays and miscommunication that occurred while your case was being investigated.
Our goal has always been to resolve this matter fairly, and we're pleased that the refund has now been completed. We have also reached out to you directly to confirm the resolution and to offer an additional goodwill gesture.
Thank you for bringing this to our attention, and we wish you all the best.
Kind regards,
The Olavita Team
Awesome customer service mark is
30 June 2026
Unprompted review
Reply from Olavita
Hi Maria,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you had an awesome experience with Mark. Providing prompt, friendly, and helpful customer service is what we strive for, and we're delighted that he made such a positive impression.
We'll be sure to pass your kind words along to Mark. Thank you for choosing Olavita and for taking the time to share your experience!
Warm regards,
The Olavita Team
This product doesn't work
This product doesn't work. AND the "MONEY BACK GUARANTEE " is a joke and only for UNOPENED pkg. The customer service tries to get you to take pennies on the $. None of the website links work.
29 June 2026
Unprompted review
Reply from Olavita
Hi Cathy,
Thank you for taking the time to share your feedback.
We're sorry to hear that the product didn't meet your expectations. We understand that skincare results can vary from person to person, and we're disappointed that it wasn't the right fit for you.
After reviewing your case, we can confirm that **your order has been fully refunded**, and as a gesture of goodwill, we also allowed you to **keep the products**. While we do offer alternative resolutions to customers, these are entirely optional, and customers are always have the choice to proceed with a full refund if eligible.
We're also sorry to hear you experienced issues with our website links. If there is anything further we can assist you with, our support team is always happy to help.
Thank you again for your feedback, and we wish you all the best.
Kind regards,
The Olavita Team
Thank you for getting back to me
Thank you for getting back to me.
I wish that your product had worked for me. I do have very sensitive skin. Not everything works for me.
Thank You!
29 June 2026
Unprompted review
Reply from Olavita
Hi Jean,
Thank you for taking the time to share your experience.
We're sorry to hear that the product wasn't the right fit for your skin. We understand that everyone's skin is unique, especially when it comes to sensitive skin, and not every product works the same way for everyone.
We're pleased to hear that you were happy with the support you received, and we truly appreciate you giving Olavita a try.
Thank you again for your kind feedback, and we wish you all the best in finding the skincare products that work best for you.
Warm regards,
The Olavita Team
NEVER BUY FROM HERE THEY ARE CRIMINALS
As before, my product never arrived, and it has now been 4 months. I talked with customer service and they "fixed the issue" and resent it... However, here we are not getting anything. I hope you used my 250 dollar order money for a good use because I will curse your company and service online every chance I get. You are all thieves.
18 May 2026
Reply from Olavita
Dear Linda,
Thank you for your message, and we’re sorry to hear about your frustration and the experience you’ve had.
After reviewing your case, we want to confirm that your **order has already been fully refunded**. The refund has been successfully processed on our end, and depending on your payment provider, it may take 3–5 business days to appear in your account.
We understand your concern regarding the non-receipt of your package. While tracking issues can sometimes occur in transit, we have taken this matter seriously and ensured the financial resolution has been completed.
At this stage, there is no further action required on your side.
If you have any remaining questions or need additional clarification, please feel free to reply to this email and we’ll be happy to assist you.
Warm regards,
Olavita Support Team
I have been using Olavita products for…
I have been using Olavita products for several months now and I have been delighted with the results. With my last order I decided to purchase a facial massager. It arrived 2 weeks ago, along with my usual products, but I was disappointed that there were no instructions with it, so I had to just try to work out for myself how to use it and I was delighted with the results. However, after only one week the massager stopped working! With no instructions to check, I contacted them on their customer service chat service to ask how to open the unit to change the battery, but I couldn't get an answer. I was told I would receive an email with instructions, but it didn't arrive. I contacted them again to complain and gave an alternative email address and was again promised that I would receive an email, but nothing arrived! I was so annoyed about this that I decided to email them directly at their support email which was the address given on their website, but it was returned with 'no such address'! I tried again to find an email and I sent yet another email to a different address on their website. Again it bounced back to me with 'address couldn'tbe found'! I'm afraid to force the unit open to look inside because I'm afraid of causing damage, but I really do need to know how to safely change the battery. I'm appalled at the standard of customer service from this company. EDIT: I fainally received a reply from Olavita, stating that my facial massager is rechargeable. IT IS NOT! There is absolutely no port in which to insert a charging lead. In fact, the whole unit is smooth and sealed around the edges and there is NO cavity where a battery is normally inserted. I note that they also supply a rechargeable version at a much higher price but the one I ordered was at a lower price. Anyway, I have now bought a proper rechargeable unit from Amazon for under £40, which is about half the price than the one I bought from Olavita and works very well. I am still disappointed with Olavita about this. It seems they are doing their best to make as much money as they can from customers! I would be happier if they offered me a refund for my initial purchase, but there is no mention of that!
15 June 2026
Unprompted review
Reply from Olavita
Hi Lynda,
Thank you for taking the time to share your feedback.
We're delighted to hear that you've been enjoying the results from your Olavita products over the past several months. However, we're very sorry to learn about your experience with the facial massager and the frustration you encountered while trying to obtain assistance.
We'd like to clarify that the facial massager is **rechargeable** and does **not** require the battery to be replaced or the unit to be opened. Attempting to open the device may cause damage, so we don't recommend doing so.
We're also sorry to hear about the difficulty you experienced reaching us by email. Our support email is **[support@olavita.co](mailto:support@olavita.co)**, and we're always happy to assist our customers. If you were using a different address, that may explain why your emails were returned.
Please contact us directly at **[support@olavita.co](mailto:support@olavita.co)**, and we'll be happy to help troubleshoot the device or arrange a suitable solution if needed.
We appreciate your feedback and hope to have the opportunity to resolve this for you.
Warm regards,
The Olavita Team
Signs of being scammed
They claim a 90 day return policy if you're unhappy with results. They dint tell you up front that you have to take before, during and after photos.
There is no option to contact them.
When you cancel a subscription it is ny product, not for the whole subscription.
25 June 2026
Unprompted review
Reply from Olavita
Hi Caryl,
Thank you for sharing your feedback.
We would like to clarify a few points mentioned in your review.
We do not require customers to submit before, during, or after photos in order to process a return. Any return or refund requests are handled based on the order details and our return policy terms.
In addition, subscription cancellations apply to the full subscription going forward. Once a subscription is cancelled, no further recurring shipments or charges are generated.
We also want to note that our support team is available via email, and we do assist customers directly with any order or subscription-related questions.
If you are experiencing any specific issue with your order or subscription, we would be happy to look into it further for you. Please feel free to contact our support team directly with your order details so we can assist you promptly.
Kind regards,
The Olavita Team
Veronica is an excellent representative
Veronica is an excellent representatiive for your company! I did not realize I was going to be getting charged each month so I had to cancel! I sent an email on a possible refund! Veronica got back with me immediately! She has already put everything in place for my refund to be returned to me!!! Thank you!! She gave me details and time frame on what to expect!
I hope all your representatives are as sharp and on the spot as she is!!
Thank you again Veronica for your quick response and great service
10/10
Suzanne Creech
24 June 2026
Unprompted review
Reply from Olavita
Hi Suzanne,
Thank you so much for your kind review.
We’re delighted to hear that Veronica was able to assist you promptly and clearly with your cancellation and refund request. Providing fast, helpful, and transparent support is something we strive for across the team, and it’s great to know your experience reflected that.
We’ll be sure to share your feedback with Veronica — she will really appreciate your recognition.
Thank you again for taking the time to share your experience and for your support.
Warm regards,
The Olavita Team
Response to reviews deserves five stars!
23 June 2026
Unprompted review
Reply from Olavita
Hi Dona,
Thank you for your kind feedback!
We're delighted to hear that you were pleased with our responsiveness. We believe that every customer deserves timely attention and support, and we're glad that our team's efforts made a positive impression.
Thank you for taking the time to share your experience. We truly appreciate your support and your recognition of our commitment to customer service.
Warm regards,
The Olavita Team
Much appreciated follow up on request to cancel subscription.
I contacted your customer service site to reconfirm that I had asked to have my orders stopped a couple of months ago and I guess the request didn't get through to the automatic shipment site. After several emails and contacts by different people, including Olivia and the latest person being Mark, I am writing to say that I did receive a communication from PayPal confirming that the process for a refund had been started. Thank you very much for the follow up and follow through. FYI, the shipment in question has not arrived yet, so I'm not sure if you were able to stop it before it was sent, or if it is just taking extra long to get across the Pacific. In any case, I want to let you know that I am thoroughly satisfied with the product, I just don't seem to use it as quickly as perhaps it should be used. I will continue to use the items that I still have and thank you again for your follow up. Mahalo & Aloha, Jan
19 June 2026
Unprompted review
Reply from Olavita
Hi Jan,
Thank you so much for your thoughtful review and for taking the time to provide an update.
We're pleased to hear that our team, including Olivia and Mark, was able to follow up on your request and that you've received confirmation from PayPal that the refund process has been initiated. We understand how important clear communication and follow-through are, and we're glad we could assist.
We're also delighted to hear that you've been satisfied with the product and that your cancellation request was simply due to having more product on hand than you can currently use. We completely understand, and we're happy we could help find a solution that worked for you.
Thank you again for your patience, your kind words, and your continued support of Olavita.
Mahalo & Aloha!
Warm regards,
The Olavita Team
A fast, far better than expected, response from Customer Service
I received a second order when I did not knowingly place an order on a subscription basis. I thought, 'Here i go, fun times ahead, arguing over a subscription that must've been in some fine print somewhere.' HOWEVER, Mark responded immediately and made everything all right. Immediately issued a refund and cancelled any future orders. WHAT A PLEASANT SURPRISE from an online order!
22 June 2026
Unprompted review
Reply from Olavita
Hi Kathy,
Thank you for taking the time to share your experience.
We're delighted to hear that Mark was able to turn what you expected to be a frustrating situation into a positive one. We understand that unexpected orders can be concerning, and our goal is always to resolve these matters quickly, clearly, and professionally.
We're especially pleased that Mark was able to assist you promptly, process the refund, and cancel future shipments to your satisfaction. We'll be sure to share your kind words with him.
Thank you again for your feedback and for giving us the opportunity to make things right. We truly appreciate your support.
Warm regards,
The Olavita Team
The comprehension and the care they…
The comprehension and the care they treat they customers. Thank you!!!
22 June 2026
Unprompted review
Reply from Olavita
Hi Ivone,
Thank you for your wonderful review.
We're delighted to hear that you felt cared for and understood by our team. Treating our customers with kindness, respect, and genuine attention is at the heart of what we do, so your feedback means a great deal to us.
Thank you for your support and for taking the time to share your experience. We truly appreciate it!
Warm regards,
The Olavita Team
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