Wow - incredible customer service from Liz! Thank you for all your help. I can’t wait to receive my Ginevra Winter Boots.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Incredibly quick delivery. A couple of days after receiving the boots I needed to go out in really icy conditions - no slipping or sliding - I felt really safe walking on the ice. I live in the midd... See more
Company replied
These boots have been fantastic. After an injury slipping on ice I wanted a sturdy boot with support and these have been perfect. The insoles make the boots super warm and the ice grips have been inva... See more
Company replied
Fastest delivery I have ever received (I live rural). The boots I ordered sadly didn’t fit so I had to return them - again, sorted out very quickly, and efficiently - refund was processed the day afte... See more
Company replied
Company details
Written by the company
19/11/2024 PLEASE NOTE THERE IS CURRENTLY A FRAUDULENT SITE OPERATING CALLED WWW.OLANGUK.COM PLEASE DO NOT BUY FROM THIS SITE! WE ARE WORKING HARD TO GET THEM TAKEN DOWN. Olang, worn by angels, designed in paradise by Italians. Olang create a beautiful range of footwear to be worn in a winter wonderland, keeping your feet warm and not compromising on comfort, function or design. The ultimate is to design footwear that gives the customer joy and pleasure. Whether its transforming functional footwear into something fashionable or providing a practical solution to the harsh weather conditions Olang take pride in crafting every pair of boots to meet the challenges of winter. Live in comfort.
Contact info
Milner Road, CO10 2XG, Sudbury, United Kingdom
- 01787881144
- Please contact us via our website
- olang.co.uk
4.8
Excellent
66 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great boots, but come up a bit small
I really love the Olang Calgary boots. I ordered them and they arrived the next day, so super quick service. They are comfortable, cozy and well made. Unfortunately I found them too small. I normally take a 37 or 38, but 38 felt tight around the toes.
I am sending them back which seems fairly straightforward.
I have found a pair in 39 from a different supplier and they are slightly on the big side, but perfect with an extra pair of socks.
4 December 2023
Reply from Olang UK
Thank you for your feedback, really glad you sourced them from one of our dealers :)
Bought a pair of OC system boots
Bought a pair of OC system boots. Delivery was a couple of working days and turned up exactly when expected. With email updates for the order, it was hassle free.
14 November 2023
Reply from Olang UK
Thank you for taking the time to give feedback, glad your experience was hassle free.
I absolutely love my boots
I absolutely love my boots. I hope they last as long as I think they will, many adventures ahead. Amazed that they arrived the next day too, I live in the north east of Scotland and typically deliveries take at least an extra day.
2 November 2023
Reply from Olang UK
Thank you for the glowing review, we also hope they give you many great adventures
So glad to find these excellent boots…
So glad to find these excellent boots again after over 6 years since buying last ones, and being unable to find them in High Street stores. Also incredible free next day delivery!
1 November 2023
Reply from Olang UK
Thank you, glad you found us :)
Reply from Olang UK
Thank you for the feedback, hope your daughter continues to enjoy her boots.
Reply from Olang UK
Thank you for your lovely feedback
My feet are FREEZING and wet
The product says it’s for up to -30 and if it’s literally -5 my feet are freezing. My Blundstones keep my feet way warmer. It’s like they wick the heat from my feet and replace it with cold. They also aren’t very waterproof. Somehow water always gets in. I hate these boots and wish I never bought them
24 October 2023
Unprompted review
Reply from Olang UK
We are very sorry to see your review. Olang take a lot of care in producing good quality footwear and we take your comments very seriously.
However we are the UK distributor of Olang and don’t know what style you purchased, we presume you have purchased these in Canada. Have you contacted Olang Canada about your issue? If not we would suggest you do, so that they can deal with your issue.
We would ask that you remove your 1 star review from our Trustpilot as these were not purchased directly from us.
Reply from Olang UK
Thank you for your feedback, glad you like the boot
Reply from Olang UK
We appreciate you took the time to give us this review, so glad you love the mountains as much as we do
Reply from Olang UK
Thank you for your feedback and that you appreciate our service.
Ok but still a little slippy some
Ok but still a little slippy some, tread seems to clog easy
22 January 2023
Reply from Olang UK
Sorry to hear you have had an issue with your boots, I believe you have now spoken to customer service
Reply from Olang UK
Thank you for taking the time to post this review and glad you like your purchase.
Really pleased with my new boots
Really pleased with my new boots. Haven't worn them yet though. They came quickly and before the arrival date. Would use this company again. And would recommend them to family and friends
13 December 2022
Reply from Olang UK
Hopefully by now you've had a chance to wear them and like them just as mush. Thank you for your feedback.
Reply from Olang UK
Thank you for leaving feedback, we're really glad you like the product
Good communication and quick delivery……
Good communication and quick delivery… second pair of Olang snow boots … well worth the price!
16 December 2022
Reply from Olang UK
Thank you so much for your kind comments, happy you like the product that much you bought 2 :)
It was a great experience
It was a great experience. Since the particular model was sold out, I contacted the shop and agreed on notification when the boots are in stock. I was notified when agreed and supported along the way.
28 November 2022
Reply from Olang UK
Thankyou for taking the time to leave your positive feedback, we glad you appreciated our service
Fantastic Company and Product
Beautiful and quality product, excellent communication, speedy delivery and customer service.
1 November 2022
Reply from Olang UK
Thank you for taking time to give feedback on our products, so glad you enjoyed the experience and the product
Absolutely fantastic service
Absolutely fantastic service. I ordered the wrong size and one of the team actually called me to talk me through the exchange process, which was very simple and easy. The member of the Olang team I dealt with was so friendly and responsive.
The boots themselves are fantastic, very well made and comfortable.
I would highly recommend checking out Olang, UK.
17 October 2022
Reply from Olang UK
Glad we were able to help you and you love the product
Great boots
Great boots! (my second pair) Really prompt service and I would definitely recommend Olang for quality and efficiency.
14 March 2022
Reply from Olang UK
Wow, thank you for the great feedback
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.