Have not recived my product yet sill waiting did no know these pans are made in china i was expecting they would be made ether in japan or america as they go on about japan company and american making... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am enjoying cooking on my pans. With just a little hot water soak, they come clean. The stainless steel bottom is discoloring, can I use a scrubby on the bottom to clean it ? The shipping was slow... See more
After my first uses I found certain spots on the pan became sticky. However after reheating the pan with water and dish soap the stickiness disappears. The company needs to address this either in it... See more
I bought the 10" flat bottom wok and it was what I had vision a small wok to be used in place of a standard frying pan. The higher sides makes for cooking cleaner as oppose to a standard pan. I am si... See more
Company replied
Company details
Written by the company
OkuraCookware.com is a premium cookware brand specializing in high-performance, non-toxic titanium cookware designed for modern home cooking. Okura focuses on durability, safety, and precision, creating cookware that performs consistently while supporting a healthier cooking experience. All Okura pans feature a titanium cooking surface and are completely PFAS-free, PFOA-free, and free from harmful chemical coatings. This makes Okura cookware a safer alternative to traditional non-stick pans. The advanced multi-layer construction ensures fast, even heat distribution, giving users excellent temperature control and reliable results with every meal. Okura titanium cookware is compatible with all stovetops, including induction, gas, electric, and ceramic. Built for daily use, the pans are designed to be long-lasting, scratch-resistant, and easy to maintain. At OkuraCookware.com, customer experience is a priority. The brand offers clear product information, fast U.S. shipping, and responsive customer support. Customers frequently mention the premium build quality, modern design, and noticeable performance improvement compared to conventional cookware. Whether cooking everyday meals or preparing more advanced dishes, Okura Cookware delivers professional-grade titanium cookware built to last.
Contact info
312 W 2nd St Unit #A9152, 82601, Casper, United States
- support@okuracookware.com
- okuracookware.com
3.5
Average
319 reviews
Replied to 82% of negative reviews
Typically replies within 2 weeks
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Scam warning: the Okura pans
Two Okura pans were delivered in two separated boxes in about two weeks. After opening the box, a friend commented that they looked like cheap stainless steel pans. The pans were described as titanium, but a knife test left a clear scratch on the surface, suggesting the coating is not titanium or a hard vapour-deposited layer.
During cooking, eggs stuck to the pan even with careful preheating and oiling, making cooking difficult. Steak also stuck strongly every time it was flipped, indicating poor non-stick performance and behaviour consistent with stainless steel rather than a true non-stick or titanium-coated surface.
5 April 2026
Unprompted review
Reply from Okuracookware
Hi Keith,
We’re sorry to hear that you were disappointed with your pans and cooking experience.
We’d like to clarify that the food-contact cooking surface is titanium, while the pan also contains other materials for heat distribution, strength, and cooktop compatibility. Split delivery can also happen when multiple items are shipped separately, but we understand this may have caused confusion.
Because our pans do not use a chemical non-stick coating, they can cook differently from standard non-stick pans. Proper preheating, medium heat, and a small amount of oil are important, especially for eggs or steak.
That said, we take your concerns seriously. Please contact our support team with your order number and clear photos of the surface, so we can review this properly and help with a fair solution.
Kind regards,
Okura Cookware Customer Support
It doesn’t deserve a one star It is…
It doesn’t deserve a one star It is absolutely crap as soon as it goes on the heat it turns brown . I am devastated I got sucked into this company they should hang there heads for lying and promoting the product as it does nothing like they say. It burns and a absolute nightmare to clean. Do not waste you money on this crap.
27 April 2026
Unprompted review
Reply from Okuracookware
Hi Sharon,
We’re really sorry to hear how disappointed you are with your pan. We understand how frustrating it must be when a product does not perform as expected.
The pan can discolor or turn brown if it is heated too high or before enough oil is added, especially because it does not use a chemical non-stick coating. For best results, we recommend cooking on medium heat, preheating gently, adding oil before food, and cleaning with warm water and a non-abrasive sponge.
That said, we don’t want you to feel ignored or unsupported. Please contact our support team with your order number and photos of the pan, and we’ll review your case carefully to help find a fair solution.
Kind regards,
Okura Cookware Customer Support
Very disappointed
Very disappointed. I expected a quality Titanium non stick pan. Cheap and everything sticks. Complete waste of money. I've been scammed.
1 April 2026
Unprompted review
Reply from Okuracookware
Hi Paul,
We’re really sorry to hear that you feel disappointed with your pan. We understand how frustrating it is when a product does not meet your expectations.
Our pan has a titanium cooking surface, but it does not use a chemical non-stick coating, so it can behave differently from traditional coated non-stick pans. Proper preheating, medium heat, and using a little oil usually help reduce sticking.
That said, we don’t want any customer to feel they have wasted their money. Please contact our support team with your order number, and we’ll review your case carefully to see how we can help with a fair solution.
Kind regards,
Okura Cookware Customer Support
Thrilling !
Does the word “thrilling “apply to cookware? It does now, with us! This cookware is all it is hyped up to be. Aside from being simply beautiful to look at, it provides a cooking experience that is unlike any other cookware I have used. And I have used some of the best for many years. It’s a work of art, visually and manually. Truly impressive.
25 April 2026
Unprompted review
Reply from Okuracookware
Hi Joan,
Thank you so much for your wonderful review. We’re truly happy to hear that you’re enjoying your cookware and that both the design and cooking experience have impressed you.
It means a lot to us that you describe it as a work of art. We hope it continues to bring joy to your kitchen for many years to come.
Kind regards,
Okura Cookware Customer Support
Scam pans
I feel such an idiot. The pans are not Japanese; they're made in China. I very much doubt they have any titanium in them whatsoever. And the worst part is that they are absolutely not non-stick! A huge scam. We even had to assemble them, as they arrived in bits. A £500 mistake. Frankly, I'd rather ingest teflon.
21 April 2026
Unprompted review
Reply from Okuracookware
Hi Antonia,
We’re really sorry to hear how disappointed you are with your order. We understand this was an expensive purchase, and it’s upsetting when the product does not meet your expectations.
To clarify, the pans are Japanese-inspired in design, and the food-contact cooking surface is titanium. The pan also includes other materials for heat distribution, strength, and cooktop compatibility.
Some parts may arrive detached to make packaging and international shipping safer, but we agree that assembly should be clear and simple. We’re sorry this caused frustration.
Please contact our support team with your order number and photos of the items, so we can review your case carefully and help find a fair solution.
Kind regards,
Okura Cookware Customer Support
This isn't Japanese product
This isn't Japanese product. Japanese dont make mediocre products like this. Product ship from China and asked returned to China if damaged. Screw fallen from pot same day received. Company asked returning cost pay by customers. Stay Away!!
8 April 2026
Unprompted review
Reply from Okuracookware
Hi Timothy,
We’re really sorry to hear that you were disappointed with your order and that a screw issue occurred so soon after delivery. That is understandably frustrating.
We’d like to clarify that our cookware is Japanese-inspired in design, and the food-contact cooking surface is titanium. Some parts may arrive separately to make packaging and shipping safer, but they should still be easy to assemble and use.
Regarding returns, our policy states that return shipping is usually the customer’s responsibility, but if there is a confirmed product issue, we’re always willing to review the case and look for a fair solution.
Please contact our support team again with your order number and photos of the issue, so we can properly check this and help further.
Kind regards,
Okura Cookware Customer Support
Very customer unfriendly company
Very customer unfriendly company. I sent 4 emails to customer support no response. The telephone numbers found by Google search do not work. It smells like scam. Probably at the end of the day "a" very low quality product maybe will be shipped maybe not. Typical Chinese scam. Stay away from this company.
22 April 2026
Unprompted review
Reply from Okuracookware
Hi,
We’re very sorry to hear that you had trouble reaching our support team. We understand how frustrating it feels when you are waiting for a response and do not receive clear updates.
Please be assured that we do respond to customer emails, but during busy periods replies may take longer than expected. If your order has already been placed, our team can check the shipment status and help with the next steps.
Please contact us again with your order number and the email address used at checkout, so we can locate your case and make sure it is handled properly.
Kind regards,
Okura Cookware Customer Support
Set sizes all wrong except one
No pieces come in boxes, just one big courier box, housing everything, though wrapped up ok. Worst part, I have to assemble all the lids, all the handles to the wok and pans myself.
The most terrifying:
The set I've ordered. Received
1. 26 cm pan. 30 cm pan
2. 30 cm wok. 26 cm wok
3. 20 cm high pan. 28 cm high pan
4. 26 cm two handled sauteed pan
Received same.
Item 1 &3 above is too heavy for me to use with a single handle, and this is not acceptable.
A 26 cm wok is useless. Too small to stir fry any meaningful dish.
The parcel did arrive on time, about ten days. All the lids fit, though not snuggly.
I wonder how Okura is going to rectify their dispatch mistakes, and provide customer satisfaction.
22 April 2026
Unprompted review
Reply from Okuracookware
Hi Winnie,
Thank you for sharing your feedback. We’re very sorry to hear that several items in your set did not match the sizes you expected and that the assembly and packaging caused frustration.
Some handles and lid parts may arrive detached to help protect the cookware during international shipping, but we understand this should be clearer and easier for customers.
If any items were dispatched in the wrong size, we’d like to review this properly and make it right. Please contact our support team with your order number and photos of the received items, including the measurements, so we can check the issue and arrange a fair solution.
Kind regards,
Okura Cookware Customer Support
Okura flat bottom pan is not completely…
Okura flat bottom pan is not completely flat but tilted/pivoted at one angle. Not ideal for induction though they claim to be compatible. Heat conduction will not be even as such. I can swivel the pan 360 degrees on the induction top.
Have written to them about a week ago requesting return/refund but no response from them at all.
Very disappointed !
12 April 2026
Unprompted review
Reply from Okuracookware
Hi Jess,
We’re really sorry to hear that your pan does not sit flat on your induction cooktop and that you haven’t received a response yet. We understand how frustrating this must be.
Our pans are designed to be compatible with induction, but they should sit properly for safe and effective cooking. If the base appears uneven or tilted, please send our support team your order number along with a short video or photos showing the issue, so we can review it properly.
We apologize for the delay in communication and would like to look into your case again to help find a fair solution.
Kind regards,
Okura Cookware Customer Support
Even one star is generous
Even one star is generous, completely deceptive marketing and they know customers won’t pay the return shipping to China! I was completely shocked at how long it took to receive my order. Not only that it came in pieces… the pan I ordered had no handle attached to it, and I had to screw it on with bolts. To my surprise my items were made in china and smelled of cheap toxic chemicals. Stay far away from this company. Completely shady business practices.
3 March 2026
Unprompted review
Reply from Okuracookware
Hi SChan,
We’re really sorry to hear that you feel this way about your order. We understand how frustrating it is when delivery takes longer than expected and the product arrives differently than anticipated.
Some orders may be shipped in separate packages, and some handles are packed detached to help protect the product during international shipping. However, we understand this should have been clearer, and we apologize for the confusion.
If there was an unusual smell or any concern with the product condition, please contact our support team with your order number and photos, so we can review this properly and help find a fair solution.
Kind regards,
Okura Cookware Customer Support
I only receive half of my order
I only receive half of my order. I can't get any kind of response after contacting them. I consider this a fraudulent company.
13 April 2026
Unprompted review
Reply from Okuracookware
Hi William,
We’re very sorry to hear that you only received part of your order and that you haven’t received a clear response from us yet. We understand how frustrating and concerning this must be.
Some orders may be shipped in separate packages, so the remaining items may still be on the way with a different tracking number. However, we agree that you should receive clear updates.
Please contact our support team again with your order number, and we’ll check the shipment status of the missing items immediately and help make sure your full order is resolved.
Kind regards,
Okura Cookware Customer Support
This is my 2nd review
This is my 2nd review. I followed their "break in" process of curing the pan and fried some eggs on the pan and they slid off and they told me once the pan was cured, I wouldn't need to do it anymore. Next day, the eggs stuck.
I emailed them for an address to return the pans for a refund. It took them some time to get back to me and then tried to scam me by saying since the return address is out of the US the packaging and return of the pans would be costly and if I would settle for 10% refund and keep the pans. I told them send me the address. I want a full refund. Still waiting for the return.
In closing, they advertise a lot but respond slowly. This pan doesn't work. I don't want it
14 April 2026
Unprompted review
Reply from Okuracookware
Hi Sean,
We’re really sorry to hear that you’re still unhappy with the pan and that the return process has felt slow and frustrating. We understand why this would be disappointing, especially after trying the recommended seasoning steps.
Our pans do not use a chemical non-stick coating, so performance can vary depending on heat level, oil, and cooking method. That said, we don’t want you to feel stuck with a product that hasn’t worked for you.
Regarding returns, international return shipping can be costly, which is why our team may offer a partial refund as an alternative. However, if you still prefer to return the pans, please contact our support team with your order number so we can review your case again and provide the next steps.
Kind regards,
Okura Cookware Customer Support
This is fake I’m sorry to say and not…
This is fake I’m sorry to say and not titanium and nor had made and not Japanese do not purchase from Okura if you want a genuine hand made titanium pan
17 April 2026
Unprompted review
Reply from Okuracookware
Hi James,
We’re sorry to hear that you feel disappointed with your order. We understand your concern and appreciate you sharing your feedback.
To clarify, our pans are Japanese-inspired in design and craftsmanship. The food-contact cooking surface is titanium, while the pan also includes other materials for heat distribution, durability, and cooktop compatibility. This is why the pan is not described as being made entirely from titanium.
If you have concerns about the product you received, please contact our support team with your order number and photos, and we’ll be happy to review your case properly.
Kind regards,
Okura Cookware Customer Support
I was so disappointment with my…
I was so disappointment with my titanium pan I purchased. It does not have a flat bottom making the heat unable to distribute evening. When I reported this fault, there response instructed me to gentle hammer the bottom to make it flat myself. Not impressed at all with this product.
8 April 2026
Unprompted review
Reply from Okuracookware
Hi Kahla,
We’re truly sorry to hear that your pan did not sit flat and that our previous response left you feeling unsupported. We understand this is disappointing, especially when it affects heat distribution and daily use.
Our pans are designed to be stable on compatible cooktops, so if the bottom appears uneven, we’d like to review this properly. Please contact our support team again with your order number and a short video or photos showing the pan on a flat surface or cooktop, and we’ll take another look at your case.
We apologize for the inconvenience and would like the opportunity to help find a fair solution.
Kind regards,
Okura Cookware Customer Support
DO NOT BUY THESE PANS
DO NOT BUY THESE PANS. This is a scam company sending out cheap product with a restrictive return policy.
16 April 2026
Unprompted review
Reply from Okuracookware
Hi,
We’re really sorry to hear that you feel this way about your order. We understand how disappointing it is when a product and return process do not meet your expectations.
Our return policy is in place to keep the process clear, but we also know international returns can be inconvenient and costly. That’s why our support team may offer alternative solutions, such as a partial refund, depending on the case.
Please contact our support team with your order number so we can review your situation properly and help find a fair resolution.
Kind regards,
Okura Cookware Customer Support
Looking forward to healthier cooking
Love the pans! We just started cooking on them and are still trying to get used to using less oil and lower heat. Have noticed they are quite easy to clean too, which is a major bonus! It did take a while for our order to arrive, but as soon as it did we threw out our old pans immediately.
16 April 2026
Unprompted review
Reply from Okuracookware
Hi Xtina,
Thank you so much for your lovely review. We’re really happy to hear that you’re enjoying the pans and getting used to cooking with less oil and lower heat.
We’re also glad the cleaning has been easy for you. We’re sorry the delivery took a little longer than expected, but it’s wonderful to know the pans have already earned a place in your kitchen.
Kind regards,
Okura Cookware Customer Support
This company is abusing the name of the…
This company is abusing the name of the respected hotel brand from Japan. They are not affiliated in any way.
13 April 2026
Unprompted review
Reply from Okuracookware
Hi Jeroen,
Thank you for raising this concern. We’d like to clarify that Okura Cookware is an independent cookware brand and is not affiliated with any hotel brand.
We understand how brand names can sometimes cause confusion, and we’re sorry if this was unclear. Our focus is on cookware products and customer support, and we appreciate the opportunity to clarify this publicly.
Kind regards,
Okura Cookware Customer Support
Okura Cookware is a well marketed scam
Okura Cookware is a well marketed scam. It's drop shipping from China and the quality is awful. Do not buy.
13 April 2026
Unprompted review
Reply from Okuracookware
Hi Jevto,
We’re sorry to hear that you feel this way about Okura Cookware. We understand how disappointing it is when a product does not meet your expectations.
We take feedback about product quality seriously and would like the chance to review what happened with your order. Please contact our support team with your order number and photos of the product, so we can look into the issue properly and help find a fair solution.
Kind regards,
Okura Cookware Customer Support
I do not believe this is a titanium…
I do not believe this is a titanium pan. I followed all instructions before use. Pancake stuck to the pan first time and it was very hard to clean it off. This is just a cheap pan sold as an expensive pan. Very dissappointed.
20 March 2026
Unprompted review
Reply from Okuracookware
Hi Nahid,
We’re really sorry to hear that your first cooking experience was disappointing, especially after following the instructions.
To clarify, the food-contact cooking surface of our pan is titanium, while the pan also includes other materials for heat distribution, durability, and cooktop compatibility. Because it does not use a chemical non-stick coating, foods like pancakes may need proper preheating, medium heat, and a little oil or butter to release well.
That said, we understand your frustration and would like to review your case properly. Please contact our support team with your order number and photos of the pan, and we’ll help find a fair solution.
Kind regards,
Okura Cookware Customer Support
Claims the pans are 100% titanium
Claims the pans are 100% titanium, but they finally admitted that they are a composite with an aluminium core and steel base. Very misleading advertising - these composite pans can be purchased for about £45 less than the sale price on their website. So far they have offered me 20%, 30% and 45% partial refund if I keep the pan, but even with the 45% that would be overpaying for what is not a pure titanium pan.
2 March 2026
Unprompted review
Reply from Okuracookware
Hi Darren,
We’re sorry to hear that you feel misled, and we understand why the material details are important to you.
To clarify, our pan is not made entirely from titanium. The food-contact cooking surface is titanium, while the pan also includes an aluminium core and stainless-steel exterior/base to support heat distribution, durability, and cooktop compatibility.
We appreciate your feedback and agree that product information should be as clear as possible. Please contact our support team with your order number so we can review your case again and help find a fair resolution.
Kind regards,
Okura Cookware Customer Support
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