I ordered a Ralph Lauren Shirt & received a totally different Blouse with Label "Chao Yi Fang". I followed instructions & emailed return request. After 4 emails with no reply, I filed a dispute with... See more
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Review summary
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Based on these reviews
OKOHOKO does NOT stand by their 100% satisfaction guarantee. OKOHOKO refuses to return any money. False advertising. NOT orthotic footwear. NO cushion sole and NO orthotic support and NO... See more
Pirates would run a better company. Save yourself a lot of hassle and immediately go to any other company. Worst customer service I ever came across. Product description is a total work of fiction be... See more
Arrived in 10business days ok thats fine but my denim tears shorts quality is VERY VERY BAD not even in cotton 😂 a whole ass string is missing there is only 1, look very off the 3d prints are bad and... See more
Purchsed an Andre classic Panama hat, image for the one I purchased implies it comes rolled up in a box, it didn't, not only that but they just stuffed the hat into a plastic bag so when it turned up... See more
Bought what I thought was a Ralph Lauren blouse. What I got was a blouse made in china with no Ralph Lauren labels or logos. Selling counterfeit clothing. Avoid at all costs. They are fraudsters. Fals... See more
This website is run by scammers who not only sell poor-quality products, but do not provide on time customer service and delay refunds. After endless attempts to contact their customer service, on t... See more
Company replied
Sandles arrived damaged and very poorly packed, very flimsey item. Requested refund as stated on website but still waiting since delivery in June. They want to replace but web site says entitled to re... See more
This would be a zero stars if I could rate them zero. Product is nothing like what is advertised and the quality is so, so bad. I can't highlight how bad the quality is. Customer service offers... See more
Company replied
I ordered several pairs of shoes from Okohoko thinking it would be like other brands I've used before – like Diana Ferrari or Hush Puppies – where, if the shoes didn’t fit, they’d simply email a retur... See more
The shoes were marketed as orthopedic however on receiving they were; Smaller than the size I requested Definitely not orthopedic Very shoddy quality I think its a scam and I just checked there r... See more
I wish I had read the reviews for this website before purchasing ! I ordered a hoody for my daughter, and the item took ages to arrive and was not like the advertised product AT ALL. The quality was a... See more
I ordered a "handmade Panama hat" in April. Nothing arrived until June 11. The hat was crushed in a plastic bag, not in a box as shown in the ad. It was tacky and made out of white fuzzy polyester th... See more
I was sent the incorrect size of a zip-up cardigan, however, it was advertised as wool cashmere, but does not feel even like real wool, and has no labels inside to describe the content. Because of t... See more
Company replied
AVOID this company at all costs! Bought some shoes from them a size bigger than I would usually get, well they turned up significantly smaller than my usual size! The quality is poor too. After cont... See more
Company replied
Not existing customer service... AI robot is useless and no reply for emails from human agents, waiting for refund and return label for weeks now. If that would be last online shop on the Earth, I w... See more
Company replied
I ordered a pair of boots that the seller advertised as genuine leather. When I receive them, they were entirely made of plastic or some type of polyurethane. When I asked for a refund, they offered t... See more
I’m a male and they had a unisex denim tears tracksuit. I ordered it and for one they did not stick to their “1-2 business day processing time”. They took a whole week just to create my shipping label... See more
Company replied
If you see this review please make sure you do not purchase anything from this shop. The quality is so bad, the product arrived damaged, they then would t give a full refund. Only 30% and even worse t... See more
Honestly, this people should be arrested by all means, they’re fraud. They’ll die misteriously, scammers, criminals. Please don’t fall for it and never attempt to buy their products.
Worst company I have ever dealt with. They have ignored my emails for over 6 weeks now after requesting my money back, after receiving a pile of crap thinking I was getting a lovely satin trouser su... See more
Terrible. Terrible. Terrible. Products shoddy. Descriptions inaccurate. Delivery times are VERY long. I have recently developed a painful foot condition and I ordered 5 pairs of shoes described as ort... See more
This website is certainly a scam. Stolen photos of good merch, and products sent are poor quality. The cost to send them would have been more than the cost of the item. Have done a deep div... See more
Company replied
I bought a brown jacket thinking if I didn't like it, I could use their money back guarantee to get a refund. The jacket turned up and was a black, so I reached out to them for a refund. Despite a fol... See more
Offered leather product - what arrived was cheap plastic. Company first offered 25% refund. Even though they LIED about boots material and make. They have now refused to respond so that the window... See more
Company replied
UPDATE: They tried to bribe me by saying they'll refund me if I change or remove this review. Terrible company. ORIGINAL REVIEW: Bought a pair of jeans, they arrived without the hole cut... See more
Company replied
Took ages for the two items to arrive. When they did, not what I ordered. Flimsy fabric, different colour, not the right size. Their website wouldn't recognise the order number, so I sent a message vi... See more
Company replied
Complete scam. I should have read the reviews before ordering. 1. What I ordered looks nothing like what I received (even the colours are different!) 2. Very poor quality compared to what i... See more
The orthopedic sandals I purchased are really cheap quality I complained 3 times never heard back today I got in touch via their advert and they gave me 2 options 1 return them at a cost to me which w... See more
Company replied
They advertised a pair of cowboy boots for £38 and they arrived looking completely different. The material was different, the colour was different, the boots could not even go on my foot as they had... See more
Company replied
Absolutely awful DO NOT BUY FROM THIS SHOP! I ordered a pair of $100 boots, they came in a shipping envelope two weeks later and they were the wrong size. I tried to contact customer service, sent em... See more
AVOID THIS ONLINE STORE AT ALL COST I ordered a blazer for a wedding and was told delivery would take a maximum of 14 days. A month later—after the wedding had already passed—the item fina... See more
This is a scam clothes retailer. They use photos from other sites and they use 57track.com as a fake delivery service with a tracking number and no updates. Don’t use them I’m trying to get money bac... See more
Company replied
Absolutely disgusted with the false advertising of their products. I did not receive the garment that I paid for. They have been silent to any emails I have been sending and the time frame they hav... See more
Company replied
I thought I’d give them a go, despite the polarising reviews. Either wildly positive, or horribly negative. Well, I’ll cut to the chase. Don’t believe the positive reviews - they are almos... See more
I bought some leather boots. I received them and they were scrunched up in plastic, they are not leather. They are cheaply and poorly made. I wish to return them, get my money back but they will not r... See more
Company replied
UPDATE- owner got in touch straight away and could not have been more helpful! If I could give 0 I would! Quality is awful! Dress is like paper, emailed constantly for an address to return and receive... See more
Company replied
Under the Consumer Rights Act 2015, the retailer (you) are responsible for getting the goods to me intact and in my hands. That means you are responsible for refunding me if there’s a delivery failur... See more
Company replied
Bought a ‘linen’ jacket and pant and the quality was absolutely garbage. The items looked and felt like plastic. Highly recommend against purchasing clothes here and especially because the return... See more
Company replied
If I could give this company zero stars I would have. Do NOT buy from them. Ever. Products are cheap and nothing like the description. The customer service is pathetic. I canceled an order within the... See more
Company replied
This company is an outright fraud, I bought the so called hand woven leather shoe. They are poor sytentic with cheap flimsy rubber sole. Don't buy it. They refus... See more
Company replied
Company details
Written by the company
⭐⭐⭐⭐⭐OKOHOKO™ Redefines Fashion Luxury. At OKOHOKO™, we believe in bringing trendy, high-quality, and must-have products directly to you—without the high price tag. We specialize in curating viral, stylish, and practical items that fit seamlessly into your lifestyle. Our mission is simple: to make shopping fun, easy, and affordable. Every product we offer is carefully selected for its quality, functionality, and trendiness—perfect for those who love to stay ahead of the curve. ✔︎Fast & Reliable Shipping ✔︎Affordable Prices ✔︎100% Satisfaction Guarantee
Contact info
30 N Gould St #38611, 82801, Sheridan, United States
- 03072426413
- support@okohoko.com
- okohoko.com
1.3
Bad
95 reviews
Replied to 59% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No refund given for incorrect size and quality issues
I was sent the incorrect size of a zip-up cardigan, however, it was advertised as wool cashmere, but does not feel even like real wool, and has no labels inside to describe the content. Because of this I didn't want a replacement the correct size but a refund, as advised in their policy. However they have refused to provide this, even after numerous email exchanges. I recommend avoiding this website.
Following their reply on this site, in the hope this will help get my refund, my order no. was 04318.
A week following their reply and advising my order no. I have still not heard from them regarding a refund...
21 July 2025
Unprompted review
Reply from OKOHOKO™ FASHION
Thank you for contacting us and for sharing your experience. I am truly sorry to hear that the zip-up cardigan you received was the incorrect size, did not meet your expectations for quality, and that you have faced difficulties with our refund process. This is not the standard of service we aim for, and I sincerely apologize for the frustration and inconvenience this has caused.
Our policy for a defective or incorrect product, which includes receiving the wrong size or an item that is not as described, is to offer either a 100% refund or a replacement. The fact that you have been refused a refund after multiple email exchanges is unacceptable and does not align with our stated policies.
To help me investigate this matter further and find a proper resolution for you, could you please provide your order number? I am committed to reviewing your case personally and ensuring our policy is correctly applied to resolve this for you as quickly as possible.
Scumbags
I ordered two outfits they were both incorrect items sent different colour and didn’t look like the PICS THREW THE PACKAGING SO IT WAS UNOPENED. I ASK FOR WHAT IM ENTITLED TO A FULL REFUND AND I WOULD SEND BACK. THEY HIT ME WITH PARTIAL REFUND WHICH IVE NEVER HEARD OF & ALSO CHANGED THE REASONS I WANTED TO RETURN TWICE IN EMAILS. They are now demanding they are sending the correct colour….nothing from this place better turn up at my gaff I told them I don’t want anything apart from my money back off them. I can show anyone emails if they like. They are SCUM AVOID LIKE THE PLAGUE ABSOLUTE SCUMBAGS ! I AM ADDING TO THIS BECOZ THEY HAVE ASKED FOR MY ORDER NUMBER ON THIS PLATFORM YOU KNOW? ITS NOT A RESPONSE THING !!! This is my order number ! #OKOHOKO4208 STAY CLEAR OF THIS MOB IMAGINE ASKING FOR IT NOW AND KIDDING ON I WASNT SPEAKIBG TO A REAL PERSON EVERY EMAIL IS FROM LISA CARROL! Honestly yous are the worse company I’ve ever dealt with STOP CREATING LIES ON TRUST PIOLET WHEN I HAVE EVERY EMAIL OF YOU ARGUING ! Point blank arguing there was no way a system message or whatever it was a person trying every avenue not to pay me my money back! It meant a lot to you emailing me absolute nonsense about trusting n caring for your customers a lot of bs!
3 July 2025
Unprompted review
Reply from OKOHOKO™ FASHION
I am very sorry to hear that you received incorrect items and that the refund process has been so frustrating. I want to assure you that a human is responding to you now, and I'm here to help.
I understand your frustration with the partial refund offer and the confusion regarding the reason for your return. This is not the standard of service we aim to provide, and I sincerely apologize for the inconvenience this has caused. Our policy is clear: if you receive an incorrect item, you are entitled to a 100% refund. The partial refund option is typically offered as a faster alternative to save you the time and cost of shipping the items back. It is not meant to replace a full refund.
I also want to assure you that OKOHOKO is not a scam. We are a dedicated team that works with passion to provide the best possible service to our customers. It seems there was a significant misunderstanding and a failure to follow our proper return policy in your case, and for that, I am very sorry.
To help me investigate this further and find a proper resolution for you, could you please provide your order number? Once I have your order number, I will personally review your case to ensure you receive the full refund you are entitled to and stop any further shipments to you.
Bought dress from this site
Bought dress from this site. Didn’t match picture, cheapest material possible, ill fitting and no sash. Won’t get my money back as it was “my mistake” . Dress went straight into bin .
21 July 2025
Unprompted review
Reply from OKOHOKO™ FASHION
I am very sorry to hear about the issues with the dress you received. It's truly disappointing when an item doesn't match the picture or meet quality expectations, and I sincerely apologize for this experience.
It is our policy that if a product is not as described, you are entitled to a 100% refund. It is unacceptable that you were told this was your mistake, and I would like to personally look into this for you. We take all customer feedback seriously and want to ensure you are treated fairly.
Could you please provide your order number? Once I have it, I will investigate why you were not offered a full refund and work to correct this for you.
I’m a male and i ordered a denim tears tracksuit from here.
I’m a male and they had a unisex denim tears tracksuit. I ordered it and for one they did not stick to their “1-2 business day processing time”. They took a whole week just to create my shipping label. I get it and the sizing is completely misleading, they said the chest size for XL is 52 inches and i’m a 45, tell me why it doesn’t fit?! And the quality was absolutely horrible, there were whole strings coming out. Absolutely atrocious, never ordering here again. Steer clear, this place is a scam.
21 July 2025
Unprompted review
Reply from OKOHOKO™ FASHION
Thank you for contacting us and for sharing your experience. I am truly sorry to hear about the delay in processing your order, the misleading sizing, and the poor quality of the tracksuit you received. This is certainly not the experience we want for our customers, and I sincerely apologize for the frustration and inconvenience this has caused.
I want to assure you that OKOHOKO is not a scam. We are a dedicated team that works hard to provide quality products and service. However, it seems we failed to meet our own standards in your case, and for that, I am very sorry.
Our policy for a defective or incorrect product is to offer either a 100% refund or a replacement. To help me investigate this matter further and find a proper resolution for you, could you please provide your order number? Once I have it, I will personally review your case and work to ensure this is resolved to your satisfaction.
I bought some leather boots
I bought some leather boots. I received them and they were scrunched up in plastic, they are not leather. They are cheaply and poorly made. I wish to return them, get my money back but they will not respond to several messages and emails that I’ve sent them. They are a dodgy company and basically a scam. Do not buy from this company. You will be disappointed. 100%. The fact that they advertise they are leather and they’re just PVC. So cheap, so disappointing. Finally you cannot return them so don’t go under the illusion that that might be a possibility. If you buy them that’s the transaction over with…
16 July 2025
Unprompted review
Reply from OKOHOKO™ FASHION
We are very sorry to hear about your disappointing experience with your recent order and for the delay in our response. This is certainly not the standard of quality or service we aim for at OKOHOKO.
We sincerely apologize that the boots you received were not the material you anticipated. We want to resolve this for you immediately.
As per our policy for incorrect items, we can offer you one of the following solutions at no additional cost:
A 100% Refund.
A Free Replacement with the correct item or another product of your choice.
We also offer the option of a significant partial refund if you would prefer to keep the item and avoid the hassle of a return.
To proceed, could you please provide us with your order number or the email address you used for the purchase? We will locate your order and process your preferred solution right away.
We apologize again for the frustration this has caused and look forward to making things right.
Sincerely,
OKOHOKO Customer Care
Do not believe the 5 star reviews.
Do not believe the 5 star reviews.
The product was mediocre at best and I tried to return it and followed their return procedure and they insisted that my only option was to receive a 30% partial refund. Despite their return policy stating the customer is able to return the item at their own cost, they refuse to provide you with a shipping address and approve your return. I paid £80+ for the product so I was not happy with a 30% refund, I kept on at them about wanting to return and they said they would give me 65% refund which I accepted but they never actually send you a refund. When I asked they couldn't provide any details about my order or the card details which just shows they never intended to refund.
1 July 2025
Unprompted review
Reply from OKOHOKO™ FASHION
We are sincerely sorry to read about the frustrating experience you've had with your order, the return process, and the promised refund. Please accept our deepest apologies; this is not the level of service we strive to provide.
We apologize that the information you received about our return policy was unclear. You are absolutely correct that our policy allows customers to return an item for a full refund, and we are concerned as to why this option was not properly communicated.
Furthermore, it is unacceptable that the 65% refund you were promised was not processed. We are committed to correcting this for you immediately.
To resolve this, we are ready to process the 65% refund you accepted right away. To do so, could you please provide us with your order number or the email address used for the purchase? Once we have this information, we will locate your transaction and issue the refund promptly.
We understand your frustration and appreciate you giving us the opportunity to make this right.
Sincerely,
OKOHOKO Customer Care
fake company
fake company
I'm trying to initiate a return and I keep getting a "mail undeliverable" error message when trying to email them.
2 July 2025
Unprompted review
Reply from OKOHOKO™ FASHION
We are sorry to hear you are having trouble contacting us. It is very likely there was a typo in the email address. We can confirm our correct email is support@okohoko.com.
We are very sorry to read that you consider us a "fake" company. It is a shame to hear this, as we strive every day to improve ourselves. While a mistake can occasionally happen, our absolute priority is and always will be customer satisfaction.
We invite you to write to us again at the correct address so we can immediately assist you with your return request. Should you still experience issues, you can also use the Live Chat or the contact form on our website.
We are here to help.
Sincerely,
OKOHOKO Customer Care
Steer clear of this company. They take your money and send you nothing
I placed an order on April 28th of 2025. It is now June 30th and I still don't have my order. I have tried to be patient. I have waited. Time and again they tell me it's on its way. Pure baloney. Then when I ask for a refund. Crickets.
Do yourself a favor and stay away from this company. Very untrustworthy. If I could have given the zero stars I would have.
28 April 2025
Unprompted review
Reply from OKOHOKO™ FASHION
We are sincerely sorry for the extreme and unacceptable delay in receiving your order from April 28th. Waiting over two months is far beyond the standard we promise, and we deeply apologize for the frustration and the poor communication you have experienced.
At this point, it is clear there has been a significant issue with the shipment, and we consider this package lost. We have failed to meet your expectations, and we want to correct this immediately.
You have been more than patient, and you deserve a resolution now. We would like to offer you one of two options:
A full 100% refund for your order.
An immediate reshipment of your complete order, sent out as a priority, at no cost to you.
To proceed, could you please provide us with your order number or the email address used for the purchase? Please also let us know which option you would prefer, and we will process it without any further delay.
We understand your trust has been broken, and we are committed to making this right.
Sincerely,
OKOHOKO Customer Care
Ordered foldable hat
Ordered foldable hat , shown with packing box . No box and hat frayed , no response from customer service requesting return despite two emails .
11 June 2025
Unprompted review
Reply from OKOHOKO™ FASHION
We are very sorry to hear that your foldable hat arrived frayed and was missing its packing box. We also sincerely apologize for the delay in responding to your previous emails; this is not the standard of service we strive to provide.
To resolve this for you immediately, could you please provide your order number and a photo showing the damage to the hat? For the fastest possible response, we highly recommend contacting our support team via the Live Chat at this link: https://okohoko.com/pages/contact/#chatty-chat.
As this is our mistake, we would like to offer you one of the following solutions at no additional cost:
A free replacement: We can ship you a new foldable hat right away.
A 100% refund: We can process a full refund for your purchase.
You do not need to return the damaged item. We want to correct this for you with the least possible inconvenience.
We look forward to hearing from you on the chat and resolving this matter to your satisfaction.
Best regards,
OKOHOKO Customer Care
No Customer Service
Haven't gotten my order and can't get any response from their so called "customer service"
26 June 2025
Unprompted review
Reply from OKOHOKO™ FASHION
We are very sorry to hear that you have not yet received your order and have been unable to get a response from our team. Please accept our sincerest apologies for this lack of communication; this is not the level of service we aim to provide.
We want to resolve this for you immediately.
To locate your order and find out what happened, could you please provide us with your order number or the email address you used for the purchase?
Once we have that information, we will immediately investigate the status of your shipment and provide you with a detailed update and a solution.
We look forward to making this right for you.
Sincerely,
OKOHOKO Customer Care
APPALLING CUSTOMER SERVICE
Under the Consumer Rights Act 2015, the retailer (you) are responsible for getting the goods to me intact and in my hands. That means you are responsible for refunding me if there’s a delivery failure or alternatively, arranging for a replacement delivery. This isn’t up for debate – I should be refunded. As previously stated leaving a parcel on a driveway is not acceptable. Why are you choosing to consistently ignore me and tell me that my parcel has been delivered? I am now taking legal advice in regards to this matter. Your customer service has been appalling. Please can you look into this as a matter of urgency for me? You have a standard reply to my emails telling me my item has been delivered. It was left on my driveway and to keep this as basic as I can I DO NOT HAVE THE ITEM! Please contact me to organise a full refund. I have paid my money to you and I don’t have my item! Why do you think it’s acceptable not to resolve this?
20 June 2025
Unprompted review
Reply from OKOHOKO™ FASHION
Please accept our most sincere apologies for the entire experience you have had with your order. We are very sorry for the unacceptable manner in which your package was delivered and for our previous responses, which have clearly been unhelpful and only added to your immense frustration.
You are absolutely correct. We are responsible for ensuring your order is delivered securely into your hands. Leaving a parcel on a driveway does not meet that standard, and we agree that this constitutes a delivery failure on our part.
We want to resolve this for you as a matter of absolute urgency. You should not have to chase us for a resolution. We would like to offer you one of two solutions:
A full 100% refund for your order.
An immediate replacement order sent to you at no additional cost.
To proceed, could you please reply with your order number or the email address used for the purchase? Please also let us know which option you would prefer, and we will process it right away.
We deeply apologize for the appalling service you have received up to this point and are committed to resolving this for you now without any further delay.
Sincerely,
OKOHOKO Customer Care
Lied about leather product
Offered leather product - what arrived was cheap plastic. Company first offered 25% refund. Even though they LIED about boots material and make. They have now refused to respond so that the window to return boots closes.
*SCAM* DISHONEST
20 June 2025
Unprompted review
Reply from OKOHOKO™ FASHION
We are sincerely sorry that the boots you received were not the leather material advertised. This is a serious error on our part, and we completely understand your frustration and disappointment.
Furthermore, we deeply apologize for the inadequate offer of a 25% refund and for the subsequent lack of response. This is not our standard procedure for such a mistake, and your experience is being reviewed internally to ensure it doesn't happen again.
As the item you received was incorrect due to our error, you are entitled to a full resolution. We would like to offer you one of two options at no cost to you:
A full 100% refund.
A free replacement with another product from our store of equal value.
Please be assured that we are not trying to let your return window close. We are committed to resolving this for you now. To process your preferred solution right away, could you please provide us with your order number or the email address used for the purchase?
We deeply regret that our product and service failed to meet your expectations and broke your trust. We look forward to making this right.
Sincerely,
OKOHOKO Customer Care
Everything feels like nothing but a…
Everything feels like nothing but a scam. I initially placed an order sometime mid May for an item that I intended to use for a close friend’s wedding….Waited the whole month, no updates nothing. When I chased my case, after more than the promised period of waiting (14days) only then I learnt that the item that I had received from an anonymous company was actually from them( they admitted to have wrongfully sent me the wrong order, and promised to resolve it asap) I wasn’t keen as the occasion had already passed. I demanded a full refund but they denied me my refund. Siting they had already incurred some shipping charges.
They forced me to just keep the wrong order and wait for them to send the right/ ordered product, I wasn’t too happy about that but didn’t have much of options as they insisted that they had already incurred some shipping costs and what not. 19 days later, still no updates nothing from them, I sent an email following up the matter, only to be told that the best they could do for me was to refund me with 50% of what they owe me.
I mean really! am i crazy to be mad. Is it really fair for them to ask me to meet them halfway for their own mistake and incompetence on top of the inconvenience they caused me. This was the worst online shopping experience ever!!
14 May 2025
Unprompted review
My item has not been shipped and I…
My item has not been shipped and I asked for refund, they keep replying nonsense and basically stole my money
6 June 2025
Unprompted review
Do Not Use This Company Scam Warning!
Do Not Use This Company Scam Warning!
Do not use this company OKOHOKO I’ve been waiting for a replacement since 12th March as they sent me the wrong item and after wards they just send you lies saying thank you for your patience but nothing ever comes and they offer you 35% Refund do not waste your time or energy with such a useless company they have one intention to fleece you for your money they have no good ethics or integrity whatsoever be warned.
17 May 2025
Unprompted review
Arrived in 10business days ok thats…
Arrived in 10business days ok thats fine but my denim tears shorts quality is VERY VERY BAD not even in cotton 😂 a whole ass string is missing there is only 1, look very off the 3d prints are bad and it looks like plastic. I asked a partial refund lets see ill keep yall updated. But dont order its absolutely G-A-R-B-A-G-E all the 5star are bots 😂shitty ass company
16 June 2025
Unprompted review
False advertising
I ordered a pair of boots that the seller advertised as genuine leather. When I receive them, they were entirely made of plastic or some type of polyurethane. When I asked for a refund, they offered to give me a 30% refund. This was not acceptable as it was false advertising. I had to resolve my issue through PayPal. I do not recommend the seller because they are advertising falsely.
14 June 2025
Unprompted review
Don't believe the promise that "returns accepted within 14 days.
I ordered a "handmade Panama hat" in April. Nothing arrived until June 11. The hat was crushed in a plastic bag, not in a box as shown in the ad. It was tacky and made out of white fuzzy polyester that I would be embarassed to wear. When I reached out to the company that same day requesting a return mailing label, they asked for photos (which I promptly sent) and told me to keep the hat and accept a 35% refund. They have not provided an address for returning it, so I will mail it back to the sender. If I am not reimbursed, I will report them to the Wyoming Attorney General's office, consumer complaints division.
11 June 2025
Unprompted review
AVOID THIS ONLINE STORE AT ALL COST
AVOID THIS ONLINE STORE AT ALL COST
I ordered a blazer for a wedding and was told delivery would take a maximum of 14 days. A month later—after the wedding had already passed—the item finally arrived.
Despite chasing them multiple times, their customer service was unhelpful. They kept telling me to check with the logistics company, even though their own site showed the order as still “processing.”
When the item finally came, it wasn’t even what I ordered. Wrong colour, wrong material (definitely not linen), and overall nothing like the original product listing.
I’m hesitant to return it because I doubt I’d get my money back and don’t want to waste even more time dealing with a company based outside the UK. In the end, I donated it to charity.
Save yourself the hassle and your money—shop elsewhere. I wasted £50. Don’t make the same mistake.
12 May 2025
Unprompted review
Very poor shipping protection
Purchsed an Andre classic Panama hat, image for the one I purchased implies it comes rolled up in a box, it didn't, not only that but they just stuffed the hat into a plastic bag so when it turned up the brim is creased. extremely poor protection for a hat
12 June 2025
Unprompted review
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