Okmobility Reviews 

They messed up the dates on our contract which we only found out after they had us pay the deposit because that was when they confirmed the dates with us. We then had to pay a second deposit for the adjusted contract, but instead of cancelling the reservation on our credit card for the first deposit, they debited it. We have spend half our vacation trying to resolve the issue with them but they are nearly impossible to reach and of no help so far... They customer service is impossible to reach. We have tried every option of the menu that you can choose on the phone. We have started a request on their website as the website tells you to do if you have a problem. We received a case number, but when we call to get an update on our case, we have to wait for >1hrs and still no one picks up. We have tried several times...
Then there has been contact by e-mail, but they told us that the 'appropriate' department is going to look at it and that we have to look out for the refund any day now (it has been over a week).
It is completely unclear for us whether, when and how we are going to get our money back when it is OBVIOUS that is has been a mistake on their side. We have tried everything. It has been weeks of me trying to gain clarity, get in contact, get updates, get my money back... This is costing me so much time and energy, it's actually so messed up. How dare they do this to someone.

If you do not want your vacation ruined by these people, NEVER EVER rent a car here.

Avoid this company. Do not use. Didn't pick us up from the airport and closed the office. Had to pay for taxis and the next morning they told me they had cancelled my booking for a "no show"

Please refer to ok mobilitys own terms and conditions.

2.2. Late Pickup: Within the "Check-out" schedule of the OK Mobility reservation, a grace period of 4 hours will be granted for the vehicle pickup at no additional cost

I have requested my credit card company to reverse the payment but I remain out of pocket for £80 taxi costs.

If this company was based in the UK I would be taking legal action in small claims court.

This is by far the worst experience I have ever had with a car rental company.

I had a confirmed reservation with OK Mobility (No. 10426064) at Porto Airport. I arrived at the designated shuttle pickup point at approximately 21:40 with my wife and our 15-month-old baby. We clearly saw one of your shuttle vans pass by — we waved — and the driver simply ignored us and continued driving.

From 21:48 onwards, I repeatedly tried calling your Porto office. No answer. Not once. Completely unreachable.

We kept waiting in the cold, with a baby, while shuttle after shuttle from other companies came and went. Yours never showed up.

At around 22:30, I finally approached another company’s driver, who informed me that your office was already closed and that no further shuttles would come. Let that sink in: you left a family with a baby stranded at the airport at night with no assistance, no warning, and no way to contact you.

The driver kindly took us to your location, only to confirm that your office was indeed closed.

At that point, I had no choice but to urgently rent a vehicle from Record Go in order to reach Aveiro that same night, as I had a hotel booked. This emergency rental cost me €664.92 — more than 20 times the price I had paid with OK Mobility.

Because of your complete lack of professionalism and total disregard for customers, my baby was exposed to the cold for an extended period and is now sick. At the time of writing this review, we are in the hospital with him suffering from fever and flu symptoms.

This situation goes far beyond a failed service. This is negligence.

I am formally demanding full reimbursement of the €664.92 I was forced to pay due to your failure, in addition to any medical expenses resulting from this incident.

As of now, OK Mobility owes me €664.92, and this amount will increase depending on medical costs.

If this matter is not handled immediately, I will not hesitate to escalate it legally. I will pursue all available actions, including formal complaints and legal proceedings.

Your company’s behavior is unacceptable. You abandoned customers without any support, communication, or accountability.

If you value your reputation at all, contact me immediately so this can be resolved without further escalation.

Reservation number: 10426064

If you are having problems in Spain (as I did with this company). There is a legal proceedure to follow. Google search for "Hojas De Reclamaciones". It's a Spainish complaint form that companies in Spain are legally required to give customers if they have a complaint. Write to OK Mobility and ask them for the form withín a set number of days (e.g. 5 business days). If they don't send the form complain to the Spainish authorities who will then investigate the company.

If i can put negative rating i would. I was scammed with more than 100€ after returning the car.
Upon pick up they say that you pay 39€ for toll and they will refund the rest. However, later they claim that this is just for use of the system and not the toll charges themselves.
They add extras to the contract without making it clear to the customer...
Even if you return the car on time, they make you wait and then charge extra for "late return"
AVOID AT ALL COSTS.
I'd rather walk than rent from them again

SCAM ALERT – Avoid OK Mobility!
Worst car rental experience ever. Our booked car wasn’t available, so we were pushed into a so-called “upgrade” that used more fuel and came pre-damaged. We were also forced to pay extra for a toll device already in the car. The final scam: they charged €80 from our deposit because of “too much sand” — a completely subjective excuse never mentioned upfront. Dishonest and unprofessional. Stay away!

My flight was delayed by a couple of hours and OK Mobility refused to honour the pre-paid contract unless I paid a Euros 468 fee.
This charge had never been disclosed in the booking terms. The policy I received before travelling only referred to possible cancellation or a €40 out-of-hours fee. Even OK Mobility’s own terms (sent afterwards) confirm a 4-hour grace period, which I was well within.

When I asked for the specific contract clause that justified this fee, staff first said they could provide it, then ignored my requests. When I phoned customer service, both the Porto office and the main line hung up on me.

Dishonest and exploitative. Be warned.

Beware of clever scam!
As we returned the car, the staff said the "sun shield divider"-thing in the trunk was missing. Thing is - it was never there. Of course I couldn't prove that.
This could be an unfortunate accident. But the exact (!) same thing happened to the customer returning their car before me. And in the three cars I saw there none of them had that divider-thing in them.
But they did have a sample-thingy at the desk so they could point to it to explain to those who don't speak Portuguese. Clearly exposing thir scammy ways.
Extra cost 220 euros. Knowing we didn't have time to argue.

So go in expecting to be scammed.

Terrible. Expect a hard sell of insurance at the counter. Even if you already have insurance they will strenuously maintain that it does not cover you in that country. Avoid at all costs.

Absolut scam.
I bought full insurance online from rentalcars app. Usually it’s works fine with other companies, but this one, they only allowed me to take the car if I purchased their own insurance. That was double the price. Please avoid them. They are a scam.

I am motivated to write a review after seeing such negative reviews after I booked.

We picked up the car in Lisbon and had the most helpful agent. John Paul went out of his way to make the booking go smoothly. He also responded on the phone during our booking to answer a query and we saw him again on our return and he processed everything very quickly and with great charm.

The company could streamline some of their processes but I couldn't really fault my experience.

I have rented a Rent a car car in Dubrovnik through Norwegian.com (Car Trawler) and flew with Norwegian flight on September 16, and arrived at the counter in Dubrovnik on time to the car rental company (OKMOBLITY) that I have paid for car rental to The whole period.
They didn't want to rent me the car, which I brought a voucher with, and therefore they demanded that I pay 276 euros if I wanted the car. At the same time, in the voucher it says that they must reserve 1150 euros as a deposit, but they demanded 1650 Euro.
I would not pay the extra price.
In the last 10 years I have paid and rented cars through Norwegian.com and never had problems renting the car.

Jeg har lejet en Rent a car bil i Dubrovnik igennem Norwegian.com(Car Trawler) og fløj med Norwegian fly den.16.september, og kom til skranken i Dubrovnik til tiden til billeje firma(OKMOBLITY) som jeg har betalt til billeje til hele perioden.
De ville ikke leje mig bilen, som jeg kom med en voucher med, og derfor krævede de, at jeg skulle betaler 276 euro hvis jeg ville have bilen. Samtidig i voucher stå der at de skal reservere 1150 euro som depositum, men de krævede 1650 euro.
Jeg ville ikke betale ekstra pris.
I de sidste 10år jeg har betalt og lejet biler, igennem Norwegian.com og havde aldrig problemer med at lejer bilen.

I rented here several times and it was all good until last time. And this last time was awful. First, they invented ETOLL DEVICE charge and it was said on the counter that it will be refunded if I don't use the transponder, but in fact it wasn't refunded after I finished my rent.
Second, they forced me to pay extra 100 EUR for NEW VEHICLE and ROAD ASSISTANCE saying that it's mandatory charges while I already paid for my rent in full and I didn't want to pay extra.

To be honest, I was wondering why this company has so little ratings and now I understand. So sad, but next time I need to find other companies to rent in case they don't want to acknowledge their mistakes.

UPDATE: they acknowledged their mistake and made refunds to me.

The car broke down. I was offered a taxi back home and to collect another car 200 miles away. I phoned call centre the next day to discuss my contract 5 times. Every time I was told that someone will call me. Nothing happened. 5 more days that I paid and I’m without a car and I can’t speak to anyone. Horrible service. Never again with ok mobility and will make sure to advertise this.

Very long queue to get the car. Pretty bad explanation about possible fees and fines.
We got 40 euro fine later on for not activating the toll road chip. The agent didn't explain it properly and we thought that we only would need it for north of Portugal. Tried to complain but without luck.
The car was clean and good. The return procedure without any issues.