Suzanne at the Tunbridge wells branch was so hopeful. Having never shopped in Oka before she walked us round to look at all the sofa and what could work.Explained that I could bring in a video of the... See more
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Location
Switch locationHoopers, 2-12 Mount Pleasant Road, TN1 1QT Tunbridge Wells, Kent, GB
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From the moment I first called Tunbridge Wells and spoke to Simona, she couldn't have been any more helpful. Nothing was too much trouble and she went above and beyond to give me the best experience w... See more
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Friendly knowledgeable staff. Nothing too much trouble. Very good stock levels. Please recognise Chris and Simona for their excellent customer service. Shop always looks well kept and tidy. Nice lam... See more
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OKA is my favourite shop! Love everything they sell especially the soft furnishings. However; I’m afraid that I find some of the staff unfriendly when asking for assistance. I recently waited by the c... See more
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Company details
Written by the company
We are honoured to be among the mix of eclectic luxury brands in the renowned Hoopers department store in Tunbridge Wells. Inside, you will find our collection of furniture and accessories displayed in seasonal looks by our talented visual team to offer you inspiration for your own home.
Contact info
Hoopers, 2-12 Mount Pleasant Road, TN1 1QT, Tunbridge Wells, Kent, United Kingdom
- +44 1892 240403
4.8
Excellent
205 reviews
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The service in the shop was perfectly…
The service in the shop was perfectly good but the quality of the bags carrying my cushions very poor as they fell apart before I even left the shop. I then had my 4 cushions and covers double bagged and got a little further the next time but not as far as my house so had to get a taxi as I couldn’t carry them separately. Unsatisfactory and it doesn’t reflect well.
27 October 2025
Reply from OKA - Tunbridge Wells
Dear Ms Duffell,
Thank you for taking the time to share your feedback. We are pleased to note that you were satisfied with the service provided in our Tunbridge Wells store. However, we are very sorry to learn of the inconvenience caused by the quality of the bags supplied for your purchase.
This experience falls short of the standards we strive to maintain. Your comments have been shared with the relevant teams to review the quality of our packaging and ensure that appropriate measures are taken to prevent a recurrence.
We appreciate you bringing this matter to our attention and thank you once again for your constructive feedback.
Kind regards,
OKA
Suzanne solved our cushion dilemmas!
Suzanne at Tunbridge Wells Branch was so knowledgeable advising on a us a variety of cushions to compliment our difficult colour sofas.
They look really fabulous and we’re very pleased with the results.
29 October 2025
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Julie
Thank you for your wonderful review. We’re absolutely delighted to hear that your visit to our Tunbridge Wells store was such an enjoyable experience. Your kind words about Suzanne mean a lot and we will be sure to share them with the team.
We’re are thrilled you are happy with your cushions and we look forward to welcoming you back again soon.
Kind regards,
OKA
Very helpful and polite staff
Very helpful and polite staff. Very thoughtful with packaging, as heavy item
29 October 2025
Reply from OKA - Tunbridge Wells
Dear Sarah
Thank you for your kind review. We are delighted to hear that you received such helpful service during your recent visit to our Tunbridge Wells store, and we truly appreciate your feedback. Providing a positive experience is very important to us, and it is wonderful to know this was reflected on your visit.
Kind regards,
OKA
Beautiful inspirational shop
Beautiful inspirational shop.
Lovely unique pieces
Charming helpful staff
21 October 2025
Reply from OKA - Tunbridge Wells
Dear Sally
Thank you for taking the time to share your feedback. It's wonderful to hear that you found our Tunbridge Wells store inspirational and enjoyed your visit. We appreciate your kind words about our team and hope to see you again soon!
Kind regards
OKA
I would like to thank Simona from OKA …
I would like to thank Simona from OKA Hoopers, Tunbridge Wells for all her help, she truly has real flare for design !!
I definitely recommend popping in to
meet her .
Thank you again
26 October 2025
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Philippa,
Thank you for your kind feedback. We are delighted to hear that your visit to our Tunbridge Wells store was such a positive experience and that you felt supported with your design choices. It’s wonderful to know the guidance you received made such an impression.
We truly appreciate your recommendation and hope to welcome you back again soon.
Kind regards,
OKA
Great Service
I have to say Camilla has made my experience of buying furniture and accessories so easy. I have shown photos of my home and her suggestions have been fabulous, the choice of rug and cushions in our living room has transformed it! She has spent a lot of time helping me decide and I'm delighted with the results!
21 October 2025
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Helen,
Thank you for sharing your wonderful feedback. We are delighted to hear that your shopping experience has been such a positive one, and that the pieces you chose have made such a difference in your home. It’s always a pleasure to know when our teams are able to offer inspiration and guidance that truly helps bring a space to life.
We hope you continue to enjoy your transformed living room, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Staff so kind and helpful.always…
Staff so kind and helpful.always interested and listen carefully to any queries
21 October 2025
Reply from OKA - Tunbridge Wells
Dear Flora,
Thank you for your lovely feedback. We are delighted to hear that you consistently receive such kind and attentive service when visiting our Tunbridge Wells store. Your comments are truly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Outstanding customer service by Nawel & Simona
Nawel & Simona (Tunbridge Wells shop in Hoopers) were so professional, helpful, knowledgeable & just lovely during a visit to the shop on 22nd & 23rd October.
Would strongly recommend visiting OKA Tunbridge Wells!
Bought a gorgeous rug which looks fabulous in our home!
23 October 2025
Reply from OKA - Tunbridge Wells
Thank you for sharing your fantastic review. We are delighted to hear that your experience at our Tunbridge Wells store was such a positive one and that you felt well supported during your visits. Your recommendation means a great deal to us.
We’re so pleased that your new rug looks fabulous in your home and we hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Tunbridge Wells
Dear Lizzy,
Thank you for your lovely review. We are so pleased to hear that our team in Tunbridge Wells were able to assist you in finding the perfect arrangement for your vase. Your feedback is truly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Simona in OKA Hoopers in Tunbridge…
Simona in OKA Hoopers in Tunbridge Wells is so lovely and helpful with advice and colour and patience! It's a pleasure to shop there!
Tricia Gray
10 October 2025
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Tricia,
Thank you for your wonderful feedback. We are delighted to hear that your experience at our Hoopers Tunbridge Wells store was such a pleasure. It’s always rewarding to know our team delivers the friendly and knowledgeable service we aim for.
Kind regards,
OKA
Exceptional products and service
Having previously bought some lamps from our local OKA store which had to be returned due to some damage, we had been searching high and low for some replacement lamps, but everywhere was showing as out of stock. Thankfully, with virtually our last throw of the dice, Tunbridge Wells came up trumps! The care and attention shown by Suzanne in ensuring the lamps were in tip top condition was exceptional, and I felt confident that I would not have a wasted trip. Everything went smoothly and we are now the proud owners of two wonderful lamps which transform the living space in our kitchen. I wholeheartedly recommend OKA, and in particular their Tunbridge Wells store, for providing not just beautiful furniture and accessories, but customer service to match.
11 October 2025
Unprompted review
Reply from OKA - Tunbridge Wells
Good morning
Thank you so much for taking the time to share your experience. We’re delighted to hear you received such helpful and efficient service from Suzanne at our Tunbridge Wells store and that you’re pleased with your new lamps. We look forward to welcoming you back soon.
Kind regards,
OKA
Thank you to the lady who works at Oka…
Thank you to the lady who works at Oka in Hoopers, Tunbridge Wells. You were so helpful today with my purchases.
26 September 2025
Reply from OKA - Tunbridge Wells
Dear Thomas,
Thank you for your lovely review. We’re delighted to hear you received such helpful service from our team at Hoopers in Tunbridge Wells. Your kind words will be shared with the colleague who assisted you.
Kind regards,
OKA
Really friendly and helpful staff
I had a great experience buying in your shop in Tunbridge Wells. The lovely staff helped me choose one of your lovely lamps, and after paying for it, they kept it aside until I came back at the weekend with a car to collect it. The staff were very friendly and helpful.
29 June 2025
Reply from OKA - Tunbridge Wells
Dear Maria,
Thank you for your kind words. We’re delighted to hear our Tunbridge Wells team made your shopping experience so enjoyable and were able to assist with your lamp purchase.
Kind regards,
OKA
superb Oka at Hoopers customer service
Usual superb customer service from the Oka team at Hoopers Tunbridge Wells
6 August 2025
Reply from OKA - Tunbridge Wells
Dear Caroline,
Thank you for taking the time to share your feedback. We’re so pleased to hear that our Tunbridge Wells team consistently provides such excellent service.
Kind regards,
OKA
Extremely good service.
23 July 2025
Reply from OKA - Tunbridge Wells
Dear Mr Mavor,
Thank you for your kind feedback. We’re so pleased to hear that you were happy with the service received at our Tunbridge Wells store.
Kind regards,
OKA
Reply from OKA - Tunbridge Wells
Dear Elizabeth,
Thank you for sharing your kind feedback. We’re so pleased to hear that our Tunbridge Wells team made your visit such a positive experience and were able to assist with everything you needed.
Kind regards,
OKA
Great service from Tunbridge Wells…
Great service from Tunbridge Wells shop. Lovely quality products as always
10 July 2025
Excellent customer service from the…
Excellent customer service from the Tunbridge Wells store. I called to enquire about some lamps which were out of stock online. These were sourced in store and I was able to purchase them over the phone to collect later. Polite, prompt service throughout, as always in this store, where staff go the extra mile to be helpful.
5 July 2025
Excellent customer service
Excellent customer service. The assistant gave me very helpful interior design ideas.
3 July 2025
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