Visited OKA Redbrick Mill and had the pleasure of meeting Louise. I was looking for some cushions and a light fitting she went out of her way to help nothing was too much trouble. Louise came up with... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Helpful staff at Redbrick on date of purchase on Monday 15th June . There was only one lampshade of this type left in store so I was delighted that I secured it. I see it is now on preorder on the w... See more
Company replied
I visited on my Anniversary following my husbands death last year and when I told the two ladies there they were nothing but kind and attentive. Gave some advice re light fittings. I was purchasing a... See more
Company replied
We had trouble paying by BACs then a week later the self charging light has still not arrived so I cannot comment on the purchase . This is not your usual efficient service
Company replied
Company details
Written by the company
We are OKA, a British interiors and lifestyle brand with a love of layering unique pieces to achieve timeless looks. We want to inspire our customers to confidently create homes that reflect their personality. Situated in an impressive 4-story building, our Redbrick store is home to an array of furniture and accessories, spanning dining tables, lighting and mirrors, designed with both modern and classic spaces in mind. Stop by to gain interiors inspiration or create your own bouquet of flowers at our Bunched by OKA faux florist. Whether you seek advice or want to peruse our latest ranges, the team look forward to welcoming you.
Contact info
Bradford Road 218, WF17 6JF, Batley, England, United Kingdom
- +44 1924 928783
4.8
Excellent
150 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered rug and cushions via webchat
Ordered rug and cushions via webchat . Jess was really helpful sent pics of living room and she was able to place rug in room so I could see what it would look like . Also advised on cushions to compliment the rug and sofa . Absolutely fab service great communication and a real pleasure to deal with . Have received the rug and cushions and they are spot on ! Love them …. Many Thanks to Jess and team . 🤩
31 May 2025
Unprompted review
Friendly and knowledgeable staff.
6 June 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
went above and beyond
I contacted OKA via webchat for a cushion that was out of stock online - I spoke to a lady called Jess, she was so helpful and went above and beyond to send me the item from her store, thank you so much Jess x
29 May 2025
Unprompted review
Reply from OKA - Redbrick
Dear Sandra,
Thank you so much for your lovely review. We’re delighted to hear that Jess was able to help and went above and beyond to get the cushion to you. We’ll make sure she sees your kind words — they’ll mean a great deal to her.
Warm regards,
OKA
The best cushion selection
Bought a lovely cushion! What a fantastic selection. Was given help and advice.
1 June 2025
Reply from OKA - Redbrick
Dear Kay,
Thank you for your kind words. We're so pleased to hear our team was helpful and that you love your new lamp. We hope it brings plenty of style and light to your space!
Warm regards,
OKA
Reply from OKA - Redbrick
Dear Cheryl,
Thank you for your kind feedback. We're so pleased to hear that you received excellent service and knowledgeable support during your visit. We truly appreciate you taking the time to share your experience.
Warm regards,
OKA
Two incredibly helpful members of staff…
Two incredibly helpful members of staff really took time to help us plan 8 sofa cushion combination. Just arrived home and placed them on - they look amazing. So pleased. Thank you Team Oka at RedBrick. We will be back soon.
17 May 2025
Reply from OKA - Redbrick
Dear Suzi,
Thank you so much for your lovely feedback. We're thrilled to hear that our team at RedBrick took the time to help you plan the perfect cushion combination — and even more delighted to know they look amazing in your home! We’ll be sure to pass on your kind words to the team, and we look forward to welcoming you back soon.
Warm regards,
OKA
Unique style and quality goods for the home.
The Oka merchandise catches the eye as soon as you enter the Mill. The fragrance from the candles on display draws you in. The staff were welcoming and the floor space beautifully presented. A unique selection of artisan goods for the home.
15 May 2025
Reply from OKA - Redbrick
Dear Jan
We are thrilled to hear about your positive experience at our Rebrick location.
It's wonderful to know that you found our space welcoming and that you received such excellent service from our team. We aim to create a unique and inspiring shopping environment, and we're delighted that you enjoyed your visit.
We look forward to welcoming you back soon!
Kind regards
OKA
Wonderful quality and great displays in…
Wonderful quality and great displays in shop. Also great value
13 May 2025
Reply from OKA - Redbrick
Dear Paul
We're thrilled to hear you love our new store! It's wonderful to know you appreciate the design, quality and atmosphere. We hope you'll continue to visit and enjoy the experience.
Kind regards
OKA
Kind and courteous staff
Kind and courteous staff. Beautiful presentation of exquisite goods and amazing packaging for even the smallest purchase.
5 May 2025
Reply from OKA - Redbrick
Dear Kate
Thank you for your wonderful feedback!
We're thrilled to hear that you enjoyed both our products and service upon your recent visit to our Redbrick store.
We truly appreciate your support and look forward to seeing you again in the future.
Kind regards
OKA
Thefamilyhutt
Lovely shop bought 2 cushions didn't say filling was not included was going to buy a throw which was reduced to half price but would not honour the price on the ticket bad form very off-putting
5 May 2025
Reply from OKA - Redbrick
Dear Stuart,
Thank you for sharing your feedback. We're sorry to hear that your recent visit left you disappointed. We always aim to provide clear information and helpful service, and we’re grateful you’ve taken the time to highlight your concerns. Your comments have been shared with the relevant team for review.
Kind regards,
OKA
Your team are amazing Anna and Isabella…
Your team are amazing Anna and Isabella I cannot tell you how wonderful they were , my card had been compromised so I had cash and another card of which I had forgotten the pin. Anna paid the £6 do I could complete my purchase in cash . Put kindness of which I will never forget and keep returning and buying from the store
4 May 2025
Reply from OKA - Redbrick
dear Julia
We're are thrilled to hear that you had such a positive experience in our Redbrick store. We appreciate you highlighting the team's kindness and are so grateful for your continued support.
Best regards
OKA
Garden Furniture
The 3 ladies and Redbrick Mill were extremely helpful and friendly. They went to great lengths to ensure we got all of the pieces we wanted to purchase.
Thank you
4 May 2025
Reply from OKA - Redbrick
Dear Melanie
Thank you for sharing your positive feedback.
We're so glad to hear that our team at Redbrick were helpful and friendly! We are delighted to know that they went above and beyond to ensure you got everything you wanted.
Kind regards
OKA
The staff were friendly helpful and the…
The staff were friendly helpful and the store had some lovely stuff. We will be back! ☺️
18 April 2025
Reply from OKA - Redbrick
Dear Katy
Thank you so much for your kind words! We are thrilled to hear you enjoyed your visit and found some lovely items.
We appreciate your feedback and look forward to welcoming you back soon.
Best regards
OKA
What a joy to was to was in to the…
What a joy to was to walk in to the colour of OKA amidst all the bland and boring. I had wonderful assistance from the lady who served both my daughter and myself - so friendly and lovely in every way. We complimented her on the simple and stylish outfit she wore.
Altogether an enjoyable and rewarding visit. Looking forward to returning.
24 April 2025
Reply from OKA - Redbrick
Dear Elaine
We are thrilled to hear about your positive experience at our Rebrick location.
It's wonderful to know that you found our space welcoming and that you received such excellent service from our team member. We aim to create a unique and inspiring shopping environment, and we're delighted that you enjoyed your visit.
We look forward to welcoming you back soon!
Kind regards
OKA
Brilliant
Brilliant, the staff were very informative ,looking things up for us on the internet and a very pleasant shopping experience.i will be back
17 April 2025
Reply from OKA - Redbrick
Dear Sheila
Thank you for your wonderful review! We are delighted to hear that you had such a positive shopping experience and that our team were able to assist you with their knowledge and helpfulness.
We truly appreciate your kind words and look forward to welcoming you back soon!
Best wishes
OKA
The ladies were friendly and helpful…
The ladies were friendly and helpful when needed
Also could t help but notice how well they got on with each other
23 April 2025
Reply from OKA - Redbrick
Dear Margaret
We're thrilled to hear you had such a positive experience at our Redbrick Mill location. It's wonderful to know our team members created a welcoming and supportive environment and will share your feedback with them.
We look forward to welcoming you back soon!
Kind regards
OKA
Reply from OKA - Redbrick
Dear Linda
Thank you for your kind words! We're so glad to hear you enjoyed our customer service and the quality of our products.
We appreciate your feedback and hope to see you again soon.
Best regards
OKA
Very friendly and helpful staff member
Very friendly and helpful staff member. The products were unusual and very pretty.
21 April 2025
Reply from OKA - Redbrick
Dear Mrs Crowe
Thank you for your lovely review!
We're so glad to hear you enjoyed our unique and beautiful products, and that our team was able to provide you with a positive experience. We strive to offer a welcoming and helpful atmosphere, and it's wonderful to know we achieved that for you.
We hope to see you again soon!
Kind regards
OKA
Loved our visit
Loved our visit, your new store at Redbrick Mill is amazing and so are staff
12 April 2025
Reply from OKA - Redbrick
Dear Jayne
We truly appreciate you taking the time to share your feedback following your visit to our new Redbrick store.
We are thrilled to hear that your enjoyed our products and service that you received.
Thank you for your support and we hope to see you again soon!
Kind regards
OKA
Lovely and helpful team in the newly…
Lovely and helpful team in the newly opened Red Brick Mill store
18 April 2025
Reply from OKA - Redbrick
Dear Lucie
We're delighted to hear about your positive experience at our new Redbrick location! It's wonderful to know our team provided you with excellent service and we will be sure to share your kind words with them.
Kind regards
OKA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.