Wonderful customer experience as all of the Oka sales team I engaged with it was highly evident to me coming from a huge sales background myself that they are all 100% passionate about their product... See more
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Location
Switch locationNorthumberland Street 39, NE1 7DE Newcastle upon Tyne, England, GB
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We purchased some leather bar stools from Oka in Fenwicks in Newcastle in May 2026. We made a mistake in the colour we had chosen. Chris and colleagues were super helpful at the store in helping us... See more
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Prompt efficient service & they took their shoes off at the front door & took all the packaging away too
Company replied
Amazing customer service at Oka based in Fenwicks at Newcastle. Staff are so attentive and happy to give their time and the quality of goods on sale are 1st class. Really worth a visit.
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Company details
Written by the company
We’re continuing to make our northern mark - this time in the heart of Newcastle, with a new concession at Fenwick, one of the UK’s most iconic department stores. Located on Fenwick’s renowned furniture floor, the new OKA space will showcase our carefully curated collection of furniture, homeware, textiles, and lighting - all designed to help customers create homes full of character, comfort, and individuality. Keep checking back for updates on our opening plans – or sign up to our emails to be the first to hear about the exciting celebrations we have in store.
Contact info
Northumberland Street 39, NE1 7DE, Newcastle upon Tyne, England, United Kingdom
- 01916 911532
4.8
Excellent
55 reviews
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Wonderful customer experience as all of…
Wonderful customer experience as all of the Oka sales team I engaged with it was highly evident to me coming from a huge sales background myself that they are all 100% passionate about their products which meant an awful lot to me, as I was exactly the same about the product I sold.
Great work Fenwick Newcastle team.
2 August 2026
Reply from OKA - Newcastle
Dear Helen
Thank you for your wonderful feedback. We're so pleased to hear about your positive experience with our Newcastle store and that the team's passion for our products resonated with you. We'll be sure to share your kind words with them.
We hope that you are happy with your purchase and that you will visit us again soon.
Kind regards
OKA
I helpful and accurate information…
I helpful and accurate information enabling me to purchase the item I required which was delivered quickly and efficiently.
1 August 2026
Reply from OKA - Newcastle
Dear Elizabeth
Thank you for your lovely feedback. We're so pleased to hear you received helpful and accurate information, enabling you to purchase the item you required, and that it was delivered quickly and efficiently.
We really appreciate you taking the time to share your experience at our Newcastle store and hope to welcome you back again soon.
Kind regards
OKA
Great customer service from Oka in…
Great customer service from Oka in Newcastle - such a friendly girl who was super helpful and I love my proteas that arrived beautifully wrapped and such great quality
30 July 2026
Reply from OKA - Newcastle
Dear Zoe
Thank you for taking the time to share your feedback. We are so pleased to hear you enjoyed your experience at our Newcastle store and that our team provided such helpful and friendly service. It's lovely to know you are happy with your proteas, and we look forward to welcoming you back again soon.
Kind regards
OKA
Amazing customer service at Oka based…
Amazing customer service at Oka based in Fenwicks at Newcastle. Staff are so attentive and happy to give their time and the quality of goods on sale are 1st class. Really worth a visit.
1 August 2026
Unprompted review
Reply from OKA - Newcastle
Dear David
Thank you for your wonderful review. We are so pleased to hear you enjoyed your visit to our Newcastle concession and that our team provided such attentive service. It's lovely to know you are happy with the quality of our goods, and we look forward to welcoming you back again soon.
Kind regards
OKA
Prompt efficient service
Prompt efficient service & they took their shoes off at the front door & took all the packaging away too
21 July 2026
Reply from OKA - Newcastle
Dear Janet,
We’re pleased to hear that everything was handled promptly and efficiently.
It’s also lovely to know the delivery team took such care in your home and removed the packaging afterwards.
Kind regards,
OKA
Extremely helpful
Extremely helpful, love my lamp and now want to purchase the coffee table I saw
15 July 2026
Reply from OKA - Newcastle
Dear Ms Carroll
Thank you for your fabulous review. We’re delighted to hear you received such fantastic service from our Newcastle concession and that you are happy with your new lamp.
We truly appreciate your feedback and we look forward to welcoming you back soon, and hope that you will find your perfect coffee table too!
Best wishes
OKA
We love the display in the Newcastle…
We love the display in the Newcastle shop , no pressure to buy from staff , however when you do require help the staff are excellent .
14 July 2026
Reply from OKA - Newcastle
Dear Customer
We're so pleased to hear you enjoyed your experience in our Newcastle concession. It's wonderful to know that our team provided excellent assistance when you needed it, and we'll be sure to share your kind comments with them.
We truly appreciate your kind words and hope that you will visit us again soon.
Warm regards
OKA
Leather bar stools Fenwicks, Newcastle
We purchased some leather bar stools from Oka in Fenwicks in Newcastle in May 2026. We made a mistake in the colour we had chosen. Chris and colleagues were super helpful at the store in helping us exchange them for a better colour (aged tobacco) for our kitchen. We've had them a couple of months now. They are very comfortable, look fab, and receive compliments from visitors.
5 May 2026
Unprompted review
Reply from OKA - Newcastle
Dear Heidi
We are so pleased to hear how happy you are with your leather bar stools and that our team was able to assist you in finding the perfect colour for your kitchen. It's wonderful to know they are comfortable and receiving compliments!
Your kind comments are greatly appreciated and will be happily shared.
Best wishes
OKA
Positive experience
All our purchases have now been delivered and they are wonderful. Delivery was perfect. Everything was carefully wrapped and delivered with care.
From first purchase to final delivery it has been a very positive experience and we will certainly recommend.
26 June 2026
Reply from OKA - Newcastle
Dear Val,
Thank you so much for taking the time to share your review. We’re delighted to hear that everything went so well from start to finish, and we truly appreciate your kind recommendation.
We’ll be sure to pass your feedback on to the Newcastle team, and we hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Newcastle
Dear Simon,
Thank you for your kind feedback. We’re pleased to hear you received helpful and friendly service during your visit to our Newcastle store.
We’re glad you were happy with your purchase and really appreciate you taking the time to share your review.
Kind regards,
OKA
Efficient friendly and helpful staff.
30 June 2026
Reply from OKA - Newcastle
Dear William,
Thank you for your kind feedback. We’re pleased to hear the Newcastle team were efficient, friendly and helpful during your visit.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Newcastle
Dear Janette,
Thank you for your lovely feedback. We’re delighted to hear you found the team friendly and helpful, and that you’re pleased with our products.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
OKA
Bought this item at the department In…
Bought this item at the department In Fenwick store, unfortunately not in their stock. They arranged delivery from the main warehouse at a fee. The item has beautiful craftsmanship. Buying it from the image online is tricky, especially specific colours. Not disappointed. Happy with the service and goods from OKA and Fenwick store.
19 June 2026
Reply from OKA - Newcastle
Dear Customer,
Thank you for taking the time to share your feedback. We’re pleased to hear that the Newcastle Fenwick team were able to help arrange your order and that you’re happy with both the service and your purchase.
We really appreciate your kind comments and hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Newcastle
Dear Jay
Thank you for your lovely feedback. We're so pleased to hear that you received such friendly and helpful service from Lily in our Newcastle store. Your kind comments are greatly appreciated and will be happily shared.
Warm regards
OKA
A lovely shopping experience
A lovely shopping experience. Always inspirational. A good reduction on our new rug and a lovely free gift too. Rug delivered today and looks gorgeous.
28 June 2026
Reply from OKA - Newcastle
Dear Jules
We are so pleased to hear you had such a lovely shopping experience at our Newcastle concession. It's wonderful to know you are delighted with your new rug and that it looks gorgeous in your home.
We truly appreciate your feedback.
Kind regards
OKA
The team were great
The team were great, and Chris the store manager was very knowledgeable. We felt really welcomed and enjoyed our visit.
26 June 2026
Unprompted review
Reply from OKA - Newcastle
Dear Chris
We are delighted to hear that our team made you feel so welcome. It’s wonderful to know that Chris, and the team, provided the care and attention needed to make your visit so enjoyable.
Your feedback means a lot to us and we hope to welcome you back again soon.
Kind regards
OKA
A great experience as the staff member…
A great experience as the staff member was very informative, helpful and friendly. He greatly helped us to make the right choices.
26 June 2026
Reply from OKA - Newcastle
Dear Barry
We’re delighted to hear you received such fantastic service from our Newcastle concession. It's wonderful to know that Christopher's expertise and dedication made your experience so enjoyable and we will be sure to pass your kind words on to the team.
We truly appreciate your feedback and thank you for your support, and hope that you will visit us again soon!
Warm regards
OKA
Excellent customer service from Izzy
Excellent customer service from Izzy, very helpful in recommending what to buy for my new living room. Items look amazing. Thank you Izzy.
24 June 2026
Unprompted review
Reply from OKA - Newcastle
Dear Emily
Thank you for your wonderful review. We’re delighted to hear that your visit to our Newcastle concession was such a positive one. It’s wonderful to know that Izzy provided the care and attention needed to make your visit so enjoyable, and we are thrilled that your new items look fantastic in your living room.
We truly appreciate your feedback and do hope to welcome you back again soon.
Best wishes,
OKA
Izzy was very knowledgeable and helpful…
Izzy was very knowledgeable and helpful when I needed help on picking out cushions for my house. Very happy with the customer service I received.
24 June 2026
Unprompted review
Reply from OKA - Newcastle
Dear Louis,
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Izzy was able to help you choose the perfect cushions for your home and that you were so pleased with the customer service you received.
We'll be sure to pass your kind comments on to Izzy and the Newcastle team, who will be thrilled to know they made such a positive impression.
Thank you again for your support, and we look forward to welcoming you back to OKA again soon.
Kind regards,
OKA
very friendly and knowledgeable staff
very friendly and knowledgeable staff - great shopping experience
13 June 2026
Reply from OKA - Newcastle
Dear Dr Dawson,
Thank you for taking the time to leave your review. We're delighted to hear that you found our team friendly and knowledgeable, and that you enjoyed your shopping experience with us.
Providing helpful service and expert advice is something we take great pride in, so it's wonderful to know that this made such a positive impression.
Thank you again for your kind feedback and support. We look forward to welcoming you back to OKA again soon.
Kind regards,
OKA
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