Another fantastic trip to the Harrogate store today. I only “popped in” to look out for a couple of cushions for the chairs I purchased a few weeks ago. Thanks to Emma I left with 2 cushions and 4 l... See more
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Zoe, Louisa and Fleur were extremely helpful when I recently visited the Harrogate store to get some Cushion fillers to fit some slightly too small cushions! Will definitely go back again. Thank you!... See more
Company replied
The product is great, however you should not have to pay a £30 delivery fee for the store to restock an Item. We ordered the item (2 framed pictures) in store. The store did not have stock, and the... See more
Company replied
Went into the store to look at floor lamps and shades. After a very short time, I was asked if I needed any help which I did. Fleur helped me to try various lampshades and put floor lamps together t... See more
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Company details
Written by the company
In this scenic town in North Yorkshire sits one of our largest countryside stores; OKA Harrogate offers you the chance to view our Garden Range as well as seasonal room sets that display the majority of our interiors collection, styled in inspirational ways by our talented visual team.
Contact info
9 West Park, HG1 1BL, Harrogate, United Kingdom
- +44 1423 701161
4.8
Excellent
261 reviews
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Another fantastic trip to the Harrogate…
Another fantastic trip to the Harrogate store today. I only “popped in” to look out for a couple of cushions for the chairs I purchased a few weeks ago. Thanks to Emma I left with 2 cushions and 4 lamps for my son!
Always an enjoyable experience that leaves me thinking about what my next purchase might be… 😊
8 May 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Louisa has been very helpful from…
Louisa has been very helpful from sending photos of our chosen rugs ( to get accurate idea of colour- often look stronger colour online), to checking stock and following through with ordering process.
6 May 2026
Unprompted review
Reply from OKA - Harrogate
Dear Mrs Simmonds
We are absolutely delighted to hear your kind comments about Louisa at our Harrogate store. It is lovely to know that she was so helpful and that you received such fabulous customer service.
Your feedback means a great deal to us, and we will be sure to pass on your kind words to them.
Kind regards,
OKA
Helpful staff and attractive display
2 May 2026
Reply from OKA - Harrogate
Dear Elaine
Thank you for taking the time to leave your review. We’re really pleased to hear that your visit to our Harrogate store was a positive one, and we’ll be sure to pass your feedback on to the team. We hope to welcome you back again soon.
Kind regards,
OKA
Zoe, Louisa & Fleur’s great customer service at Harrogate Oka!
Zoe, Louisa and Fleur were extremely helpful when I recently visited the Harrogate store to get some Cushion fillers to fit some slightly too small cushions! Will definitely go back again. Thank you!
1 May 2026
Unprompted review
Reply from OKA - Harrogate
Dear Joe
Thank you for taking the time to leave your review. We’re delighted to hear about your experience with our Harrogate team and will be sure to pass your kind feedback on to them.
We hope to welcome you back again soon.
Warm regards,
OKA
Floor Lamp Choice Made Easy
Went into the store to look at floor lamps and shades. After a very short time, I was asked if I needed any help which I did. Fleur helped me to try various lampshades and put floor lamps together to see which one was the best for me. She also helped me with choosing the most suitable lampshade holder for the shade I liked.
As I had further shopping to do, I left my lamp and shade to be wrapped and I collected it later in the day.
The service was excellent and I also received a discount too. Well done to the Harrogate store.
23 April 2026
Reply from OKA - Harrogate
Dear Mr Burghardt
We’re delighted to hear that Fleur provided such exceptional and professional service, it’s lovely to know her eye for detail helped you find exactly the perfect lamp and shade. We’ll be sure to share your kind words with Fleur, and the wider team.
Thank you for taking the time to share your experience, your feedback means a lot to us and we hope to welcome you back soon.
Best wishes
OKA
Great products, questionable delivery fees
The product is great, however you should not have to pay a £30 delivery fee for the store to restock an Item.
We ordered the item (2 framed pictures) in store. The store did not have stock, and therefore charged a £30 delivery fee to bring the item into store (or deliver to home). I can understand paying for home delivery, but should not have to pay to collect an item from a store.
23 April 2026
Reply from OKA - Harrogate
Dear Mr Dixon
Thank you for your review. We are pleased to hear that you are happy with your purchase, though we are sorry to read of your concerns regarding the delivery charges.
We understand your frustration and appreciate that the pricing structure may not always feel proportionate. Our delivery charges are based on a number of factors, including handling and logistics, rather than solely the number of items or trips made.
Your feedback is important to us and has been shared with the relevant teams as we continue to review our delivery offering.
Kind regards,
OKA
Excellent customer service
Great customer service keeping me informed every step of the way.
1 April 2026
Reply from OKA - Harrogate
Dear Mrs Trenholm,
Thank you for your kind feedback. We’re so pleased to hear you felt well informed throughout and that everything went smoothly.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
OKA
Helpful assistants and yet you can…
Helpful assistants and yet you can browse without being followed.
I always enjoy calling in .
2 April 2026
Reply from OKA - Harrogate
Dear Paul
Thank you for taking the time to leave such a kind review. We’re really pleased to hear that your visits to our Harrogate store continue to be enjoyable, and we truly appreciate you sharing your experience with us.
We look forward to welcoming you back again soon.
Best wishes,
OKA
Perfect Purdy.
As per normal the item I purchased was exactly what I wanted. I had already checked it out in the Harrogate Store just to be sure and I am delighted.
1 April 2026
Reply from OKA - Harrogate
Dear CollectPlus Customer
We're pleased to hear that your item met your expectations and thrilled that you were able to visit our Harrogate store to confirm your choice before purchasing.
Thank you for your feedback and continued support.
Kind regards
OKA
Reply from OKA - Harrogate
Dear Mr McIlwraith
Thank you for taking the time to share your feedback. We’re so pleased to hear that your experience at our Harrogate store was such a positive one and you received such friendly and helpful service.
We hope that you are happy with your purchase and that you will visit us again soon!
Kind regards
OKA
Always a lovely shop to visit
Always a lovely shop to visit. Gorgeous products and helpful staff
28 March 2026
Unprompted review
Reply from OKA - Harrogate
Dear Fiona
Thank you for taking the time to leave such a kind review. We’re really pleased to hear that your visits to our Harrogate store continue to be enjoyable, and we truly appreciate you sharing your experience with us.
We hope that you will visit us again soon.
Best wishes
OKA
Fantastic service
Fantastic service
At Harrogate store. A lovely experience. Emma and Michelle friendly and helpful.
28 March 2026
Reply from OKA - Harrogate
Dear Craig
We’re delighted to hear that you enjoyed your visit to our Harrogate store and received such excellent service from Emma and Michelle at our Harrogate store. Your kind comments are truly appreciated, and we will be sure to share your feedback with them.
Best wishes
OKA
Emma- Harrogate Store
Really helpful discussion with Emma who understood where I was trying to get and made some great suggestions which ultimately resulted in me crystallising my view on what I wanted
28 March 2026
Unprompted review
Reply from OKA - Harrogate
Dear Mrs Bell
We're happy to hear that your discussion with Emma was helpful! It's great to know that the suggestions assisted you in clarifying your perspective.
We appreciate you sharing your positive experience and hope that you will visit us again soon.
Best wishes
OKA
Very helpful staff offering constructive advice.
Delightful and helpful staff
30 March 2026
Unprompted review
Reply from OKA - Harrogate
Dear Holly,
Thank you for your kind review. We’re so pleased to hear about your visit to our Harrogate store, and we’ll be sure to pass your feedback on to the team.
We hope to welcome you back again soon.
Kind regards,
OKA
Always great products
Always great products, and exceptionalcustomer care especially from Michelle
29 March 2026
Unprompted review
Reply from OKA - Harrogate
Dear Mervé,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Harrogate store, and we’ll be sure to pass your kind words on to Michelle and the team.
We really appreciate your continued support and hope to welcome you back again soon.
Kind regards,
OKA
5 stars across the board
OKA staff are knowledgeable, approachable and extremely helpful both in terms of their own product, but also with regard to interior design and home styling. A visit to store is like a home from home experience.
Ordering is easy. Communication regarding delivery exceptional and the home delivery team charmingly efficient.
Always a pleasure to make a purchase.
30 March 2026
Unprompted review
Reply from OKA - Harrogate
Dear Julia,
Thank you so much for taking the time to share such thoughtful feedback. It’s wonderful to hear about your experience in our Harrogate store, and we’re delighted that every part of your journey with us has been so positive.
We’ll be sure to share your kind words with the team, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Exemplary service from Emma at Harrogate.
Exemplary service from Emma at Harrogate - on what was a complicated (by me!) trade order.
Emma was very helpful.
Many thanks,
27 March 2026
Unprompted review
Reply from OKA - Harrogate
Dear Andrea,
Thank you for your kind feedback. We’re delighted to hear about your experience with Emma in our Harrogate store, and we’ll be sure to pass your comments on to her and the team.
We really appreciate you taking the time to share your review and hope to welcome you back again soon.
Kind regards,
OKA
Outstanding service
Without a doubt, when we visited Oka in Harrogate,last weekend, the one thing that made our experience so amazing, was Sam. She couldn’t have done anymore to help us. She took the time to find out what we were looking for and was genuinely keen to make sure we were able to look at all options and combinations, coming up with ideas that we hadn’t even considered. She then went on to continue looking for pieces that she thought might work for us and contacted us a few days later. I can honestly say, it’s the best service we have experienced in a store, for many years and it’s so refreshing to find it actually still exists! Thanks again Sam and we look forward to our next visit.
22 March 2026
Reply from OKA - Harrogate
Dear Elaine,
Thank you so much for taking the time to share such wonderful feedback. It’s fantastic to hear about your experience in our Harrogate store, and we’ll be sure to pass your kind words on to Sam and the team.
We’re delighted she made such a positive impression, and we truly appreciate you sharing this. We look forward to welcoming you back again soon.
Kind regards,
OKA
Excellent service
Excellent service. Got incredibly helpful advice to find cushions that look fantastic on our new sofas. Thank you very much.
23 March 2026
Unprompted review
Reply from OKA - Harrogate
Dear Rachel,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Harrogate store, and we’ll be sure to share your kind words with the team.
We hope your new additions look fantastic in your home and look forward to welcoming you back again soon.
Kind regards,
OKA
Harrogate oka is a beautiful store
Harrogate oka is a beautiful store,
Well stocked and really lovely assistants to help if needed
20 March 2026
Reply from OKA - Harrogate
Dear Annalisa
We’re delighted to hear that you enjoyed your visit to our Harrogate store. Creating a welcoming and friendly environment is something we care deeply about, and it’s lovely to know this comes across during your visits.
We appreciate your feedback and hope that you will visit us again soon.
Kind regards
OKA
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