Really friendly helpful staff. Love the Gwendolen Serigraph Ottoman that I ordered. I purchase from this particular store regularly and it is always a pleasant experience. Store is beautifully pre... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Debbie and Jane at the Marlborough store were fantastic , we are repeat customers due to these to ladies . They are so helpful and knowledgeable, always happy and we would recommend them to all of... See more
Company replied
The cushion covers are gorgeous so I have no complaints about the product. However I bought them very recently in your Marlborough store and while there I asked if there were any discounts coming up t... See more
Company replied
We came to look at the patio furniture Debbie. Bethany and Angela were so friendly and helpful, we purchased two chairs and cushions and wouldn't hesitate to return again.
Company replied
Company details
Written by the company
Beyond the antique shops of market towns Hungerford and Marlborough, and the historic scenery of Stonehenge, you will find the charming village of Froxfield, home to our countryside flagship store, on the border of the beautiful Berkshire and Wiltshire counties. A mezzanine level showcases our unique collection of furniture and accessories, arranged into seasonal room sets by our talented visual team.
Contact info
The Forge, Bath Road, Froxfield, SN8 3LD, Marlborough, United Kingdom
- +44 1488 684250
4.8
Excellent
146 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really friendly helpful staff
Really friendly helpful staff. Love the Gwendolen Serigraph Ottoman that I ordered. I purchase from this particular store regularly and it is always a pleasant experience. Store is beautifully presented and inspires some great ideas
18 June 2026
Reply from OKA - Froxfield
Dear Caroline,
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you continue to enjoy shopping with our Froxfield team and that each visit is a positive experience.
It's wonderful to know that you love your Gwendolen Serigraph Ottoman and that the store continues to provide inspiration for your home. We'll be sure to share your kind feedback with the team, who will be thrilled to hear it.
Thank you again for your continued support, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Love the stores where you can see the…
Love the stores where you can see the items in room settings. Easy to order and delivery kept in touch
10 June 2026
Reply from OKA - Froxfield
Dear Carole,
Thank you for taking the time to leave your review. We're delighted to hear that you enjoy visiting our stores and finding inspiration from the room settings.
It's also wonderful to know that you found the ordering process straightforward and that the delivery updates kept you well informed throughout.
Thank you again for your kind feedback and support. We look forward to welcoming you back to OKA again soon.
Kind regards,
OKA
Reply from OKA - Froxfield
Dear Mr Berry,
Thank you for taking the time to leave your review. We're delighted to hear that you had such a positive experience at our Froxfield store, and we'll be sure to share your kind feedback with the team.
We really appreciate your support and hope to welcome you back again soon.
Kind regards,
OKA
Amazing service
Amazing service, very professional and helpful. Especially Debbie who was attentive, and helped us have a great shopping experience. Would highly recommend.
6 June 2026
Unprompted review
Reply from OKA - Froxfield
Dear Emma
We're thrilled to hear that you found our team helpful and accommodating at our Froxfield Showroom. We aim to provide excellent customer service, and it's wonderful to know that Debbie met your expectations and made your shopping experience so enjoyable.
We truly appreciate your support and recommendation and hope to see you again soon.
Warm regards
OKA
Debbie and Jane at the Marlborough…
Debbie and Jane at the Marlborough store were fantastic , we are repeat customers due to these to ladies .
They are so helpful and knowledgeable, always happy and we would recommend them to all of our friends
2 June 2026
Unprompted review
Reply from OKA - Froxfield
Dear Mr Phillips
Thank you for your wonderful review. We’re delighted to hear that Jane and Debbie always provide such an excellent experience. Our team takes pride in providing knowledgeable, helpful, and kind service and we truly appreciate your feedback.
Your feedback truly brightened our day and we thank you for your recommendation and support.
We look forward to welcoming you back soon!
Kind regards,
OKA
We came to look at the patio furniture…
We came to look at the patio furniture Debbie. Bethany and Angela were so friendly and helpful, we purchased two chairs and cushions and wouldn't hesitate to return again.
25 May 2026
Unprompted review
Reply from OKA - Froxfield
Dear KK
Thank you for your wonderful feedback! We’re so pleased to hear about your positive experience at our Froxfield store. It’s great to know our team was able to assist you and we hope that you are happy with your new chairs and cushions.
We thank you for choosing to shop with us and hope to welcome you back soon.
Kind regards
OKA
I would like to say the the staff at…
I would like to say the the staff at Froxfield are absolutely fantastic!! And the trade team are always super helpful
Helen Avoth Interiors
Home & Garden
21 May 2026
Reply from OKA - Froxfield
Thank you so much for your wonderful review. We are delighted that you always receive such exceptional service from both our Froxfield and Trade teams.
Your feedback and support mean a lot to us.
Kind regards
OKA
Consistently good quality items and…
Consistently good quality items and really helpful staff, esp Debbie and the rest of the lovely staff at OKA Hungerford/Marlborough
25 May 2026
Unprompted review
Reply from OKA - Froxfield
Dear Melissa
We’re delighted to hear about your experience with our Froxfield team, and we’ll be sure to pass your kind feedback on to Debbie.
Your feedback is truly appreciated, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Helpful and friendly team at Froxfield
Helpful and friendly team at Froxfield. Found what I wanted, and am very pleased with the quality of the photo frame I purchased.
19 May 2026
Reply from OKA - Froxfield
Dear Nigel
Thank you for taking the time to share your experience. We're thrilled that you found our team helpful and friendly at our Froxfield store and we are delighted you are happy with your photo frame.
We appreciate your feedback and hope that you will visit us again soon.
Kind regards
OKA
Thank you so much to Bethany at…
Thank you so much to Bethany at Froxfield who was so helpful in placing my order over the phone when stock had sold out on line. Very much appreciate it and the well wrapped items when they arrived so quickly. It was a pleadure speaking with you. Highly recommend Oka.
12 May 2026
Reply from OKA - Froxfield
Dear Tracey,
Thank you so much for your lovely review. We are delighted to hear that Bethany at our Froxfield store was able to assist with your order and provide such helpful service.
We will be sure to share your kind comments with Bethany and the team. We are also pleased to hear that your items arrived quickly and well packaged.
Thank you again for your recommendation and for taking the time to share your feedback.
Kind regards,
OKA
Debbie at the Froxfield store
We were at OKA Froxfield and Debbie was brilliant! So kind and helpful, someone had reserved an item but she called me to let me know that it was available so I ran back to collect it! So grateful and love it - thank you!!!
15 May 2026
Unprompted review
Reply from OKA - Froxfield
Dear Victoria
We're thrilled to hear that you found our team helpful and accommodating at our Froxfield Showroom. We aim to provide excellent customer service, and it's wonderful to know that Debbie met your expectations.
We truly appreciate your support and hope to see you again soon.
Warm regards
OKA
Excellent service
Excellent service, very friendly
Tracey, Bethany, Debbie
2 May 2026
Unprompted review
Reply from OKA - Froxfield
Dear Hannah
Thank you for taking the time to share your experience. We’re really pleased to hear you enjoyed your visit to our Froxfield store, and it’s great to know the team made such a positive impression.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
lovely staff at the Marlborough Oka shop
excellent service and calm atmosphere, great music as well at the Marlborough shop, and staff couldnt be more helpful. thank you
1 April 2026
Reply from OKA - Froxfield
Dear Claire
Thank you so much for your lovely feedback! We’re thrilled you enjoyed the peaceful atmosphere in our Froxfield store and that you received such helpful and friendly service from our team.
We hope that you are happy with your purchases and that you will visit us again soon.
Kind regards
OKA
Excellent help at Froxfield
Excellent help at the Marlborough
( Froxfield) branch of Oka, where everything is beautifully displayed. Our questions were listened to carefully and solutions ( lamp shades!) were sought. A great experience.
19 March 2026
Reply from OKA - Froxfield
Dear Customer
We're so happy to hear that you had a great experience at our Froxfield store. It's wonderful to know that our team listened carefully to your questions and helped you find the perfect lamp shades.
We appreciate your feedback and hope that you will visit us again.
Kind regards
OKA
Whenever I shop at Oka
Whenever I shop at Oka, I always find the staff so helpful and nothing is too much trouble. Anne was very helpful regarding my purchase.
31 March 2026
Unprompted review
Reply from OKA - Froxfield
Dear Graham
Thank you for your lovely review. We’re so pleased to hear you always enjoy shopping at our Froxfield store, we are proud of our team and appreciate your kind words.
We thank you for your continued support and look forward to welcoming you back soon.
Best regards
OKA
Lampshades
Helpful staff allowed me to try several shades on a lit up lamp, after the first purchase had to be returned as not acceptable.
7 March 2026
Reply from OKA - Froxfield
Dear Sandra,
Thank you for taking the time to share your experience. We’re so pleased the team in our Froxfield store were able to support you in finding the right option, and we’ll be sure to pass your feedback on to them.
We hope you’re happy with your final choice and look forward to welcoming you back again soon.
Kind regards,
OKA
Helpful staff
11 March 2026
Reply from OKA - Froxfield
Dear Mrs Simmonds
Thank you for your lovely review. We’re happy to hear you received such helpful service from our Froxfield team and we hope that you are pleased with your purchase.
We hope that you will visit us again soon.
Kind regards
OKA
Fantastic in store experience as always…
Fantastic in store experience as always - thanks Angela, Tracey and Jane.
14 March 2026
Unprompted review
Reply from OKA - Froxfield
Dear Neil,
Thank you for your kind words. It’s great to hear you continue to have such positive experiences in our Froxfield store, and we’ll be sure to pass your feedback on to Angela, Tracey and Jane.
We look forward to welcoming you back again soon.
Kind regards,
OKA
Lovely staff who were Tracey
Lovely staff who were Tracey, Angela, and Jane. Excellent advice and help! Friendly and made shopping an enjoyable treat.
14 March 2026
Unprompted review
Reply from OKA - Froxfield
Dear Jacqui,
Thank you for your kind review. It’s lovely to hear about your visit to our Froxfield store, and we’ll be sure to pass your feedback on to Tracey, Angela and Jane.
We’re so pleased you had such a positive experience and hope to welcome you back again soon.
Kind regards,
OKA
Great experience at OKA Froxfield
I could thoroughly recommend a visit to OKA Froxfield (Marlborough). The team were so welcoming and helpful, giving thoughtful advice while I chose cushions to complement my interiors and helping me find gifts for upcoming occasions. Debbie in particular was especially kind and knowledgeable. A really lovely shopping experience and such impressive customer service.
13 March 2026
Unprompted review
Reply from OKA - Froxfield
Dear Kath,
Thank you so much for your thoughtful review. It’s lovely to hear about your experience at our Froxfield store, and we’ll be sure to share your kind words with Debbie and the team.
We’re so pleased you felt well supported while choosing pieces for your home and finding gifts, and we look forward to welcoming you back again soon.
Kind regards,
OKA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.