Had a great experience at Oka Bath store. Natasha and Ellie were extremely helpful and friendly, they are a credit to the business. Certainly made it much easier for us to buy from Oka compared to th... See more
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The store employees were very helpful, however I was shocked to see that a £10 shipping fee is added to click and collect purchases. I don’t believe click and collect should have a fee.
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We visited the Oka Bath Store yesterday and were helped by Linda, who was just superb. The side table we wish to purchase is no longer available to order and Linda took the time and trouble not only... See more
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with all honesty, I can say that it’s a pleasure to shop at your store. Apart from it being beautiful beautifully appointed the staff are so helpful and always have been whenever I have been there so... See more
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Company details
Written by the company
In the heart of Bath sits our gorgeous Georgian-fronted townhouse store, complete with the honey-coloured stone typical of the city. Right in the centre of things, on the bustling Milsom high street, it’s surrounded by popular interiors, fashion and gift shops, as well as independent cafes, and is a short walk from the pleasure gardens and historic homes of famed authors, architects and thinkers such as Jane Austen and Beau Nash. Previously home to Parkhouse and Co. Oriental Goods Depot, purveyors of “fancy goods”, our building was carefully chosen to showcase our seasonal looks , curated by our talented visual team to help you imagine what our pieces might look like in your home.
Contact info
26-27 Milsom Street, BA1 1DG, Bath, United Kingdom
- +44 1225 443074
4.8
Excellent
275 reviews
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Reply from OKA - Bath
Dear Ninian
Thank you for your positive feedback!
We're happy to hear that you had a great customer service experience and love your new plates and vase.
Kind regards
OKA
Excellent
Contacted Bath branch as I was told they might have some stock left on the discontinued item I was looking for. As I live in London I always visited Oka when in Bath but have not visited there for about 3 year. It was nice to talk to Linda who has been there for about 6years, always helpful & was kind enough to post my purchase.
18 June 2025
OKA Bath is one of my favourite stores!
OKA Bath is one of my favourite stores! Each time I go in I get first class customer service, great tips and a warm welcome from Natasha and her team. They all know their products well and will go out of their way to ensure I am completely satisfied. When making large furniture purchases it's important for me to trust who I am buying from. Thank you as always!
13 June 2025
Unprompted review
STAFF VERY HELPFUL
12 June 2025
Linda carefully guided me through my…
Linda carefully guided me through my fabulous purchases with great knowledge & customer service. Thank you Linda!!!
11 June 2025
Our experience was excellent because…
Our experience was excellent because the girl who served us couldn't have been more helpful. She was so kind and patient , never pushy and just a delight.
30 May 2025
Very helpful gentleman in your Bath…
Very helpful gentleman in your Bath store, Richard, organised delivery with generous return terms, delivery very quick, and no need to use the very generous return terms! If only life was so simple, thank you Richard.
Regards, Janice
27 May 2025
Reply from OKA - Bath
Dear Janice,
Thank you for your lovely review. We’re delighted to hear that Richard in our Bath store was so helpful and made everything simple and seamless for you. We’ll be sure to pass on your kind words to him — they’ll mean a great deal.
Warm regards,
OKA
Helpful and friendly staff
Helpful and friendly staff. The products were lovely and have been a very good buy
29 May 2025
Reply from OKA - Bath
Dear Julia,
Thank you for your kind words. We're so pleased to hear that you found our team helpful and friendly, and that you're happy with your purchases. We hope they bring you joy for years to come.
Warm regards,
OKA
The OKA went out of their way to help…
The OKA went out of their way to help me. When various items were out of stock online they helped me purchase in a number of stores across the country to ensure all items were purchased in one go. They helped arranged transport and were brilliant communicators throughout, even emailing me out of their shop hours. Couldn't rate them highly enough
29 May 2025
Unprompted review
Reply from OKA - Bath
Dear Olivia,
Thank you so much for your wonderful feedback. We’re thrilled to hear that our team was able to go the extra mile to help you secure everything you needed. It’s great to know the communication and coordination made the process smooth. Your kind words mean a great deal to us.
Warm regards,
OKA
Really lovely Grisewood wireless lamps…
Really lovely Grisewood wireless lamps which can be used anywhere. Staff at the shop in Bath ( Alex in particular)were very helpful-many thanks!
21 May 2025
Reply from OKA - Bath
Dear Liz,
Thank you for your kind review. We’re delighted to hear you’re enjoying the Grisewood wireless lamps — such a versatile choice! It’s wonderful to know that Alex and the team in our Bath store were so helpful. We’ll be sure to pass on your thanks.
Warm regards,
OKA
Bath Store
Bath Store, Linda spent time with us pulling together a selection of cushions, throws and lampshades to create a wishlist of items to coordinate with the rug recently purchased from OKA. A super experience.
28 May 2025
Reply from OKA - Bath
Dear Customer,
Thank you for sharing your experience. We're so pleased to hear that Linda in our Bath store took the time to help you curate the perfect selection to complement your rug. It’s wonderful to know the visit was so enjoyable — we’ll be sure to pass on your kind words to her.
Warm regards,
OKA
Sales assistant was very friendly
Sales assistant was very friendly, helpful and professional.
24 May 2025
Reply from OKA - Bath
Dear Susan,
Thank you for your kind feedback. We're so pleased to hear that our sales assistant made a friendly, helpful, and professional impression. We truly appreciate you taking the time to share your experience.
Warm regards,
OKA
Please try harder next time!!!!
Customer service at the store when I went to collect my on line order was not great. Firstly I didn't receive any messages to say my order had arrived just one to say that it was on its way and that I would hear when it arrived. Having not heard anything 12 days on, I rang the store to check it was there, which I was told it was. I drove the 30 min trip to collect it only to be told they couldn't find it and could I leave my details and come back another time .....not an option I wanted given the distance to the store. Eventually having asked them to check for a forth time they found it!!!
25 May 2025
Reply from OKA - Bath
We're really sorry to hear about your experience in our store.
We endeavour to provide a high level of customer service, and it's disappointing to hear that we fell short in your case.
Please rest assured that we take your comments seriously and will address this with our team.
We truly appreciate your feedback as it helps us improve, and we hope you'll give us the opportunity to provide a better experience on your next visit.
Kind regards,
OKA
Easy, enjoyable shopping experience
Helpful salesman confirmed lampshades were the right size from photo, gave me a pair of harps to go with them, and assured me I had two weeks to bring them back if they didn’t fit.
There was a large selection of shades from which to choose.
23 May 2025
Reply from OKA - Bath
Dear Customer,
Thank you for your lovely feedback. We're so pleased to hear you had an easy and enjoyable shopping experience. It’s great to know our team could assist with your selection and provide the reassurance you needed. We hope the lampshades look perfect in your space!
Warm regards,
OKA
Appropriate and informed advice.
22 May 2025
Reply from OKA - Bath
Dear Philip,
Thank you for your kind feedback. We're so pleased to hear that you received appropriate and informed advice — it's always our aim to provide helpful guidance.
Warm regards,
OKA
The staff are always helpful
7 May 2025
Reply from OKA - Bath
Dear Mrs Hooper
Thank you for your kind words!
We're delighted to hear that you enjoyed your recent visit to our Bath store and find the team consistently provide helpful service. We strive to create a positive experience for all our customers, and we appreciate you taking the time to share your feedback.
Best regards
OKA
Reply from OKA - Bath
Thank you for your wonderful feedback!
We're thrilled to hear that you enjoyed both our products and service upon your recent visit to our Bath store.
We truly appreciate your support and look forward to seeing you again in the future.
Kind regards
OKA
My purchase was expertly wrapped and…
My purchase was expertly wrapped and protected. It was waiting for me when scheduled. Staff were pleasant and professional. Thanks!
25 April 2025
Reply from OKA - Bath
Dear John
We appreciate your kind words about our team and our commitment to providing a seamless experience. Providing exceptional service is what we strive for, and we're delighted to know we met your expectations.
We do hope that you will visit us again soon!
Best regards
OKA
Pleasant knowledgable staff
Pleasant knowledgable staff. Sadly when I arrived home with my lampshade and holder, it didn’t have a ring in the middle so the holder was too large.
22 April 2025
Reply from OKA - Bath
Dear Cheryl
We appreciate your kind words about the team in our Bath store.
We are sorry to hear about the issue with your lampshade and holder, and can see that our Customer Service Manager has reached out to you directly with regards to the missing convertor ring.
We hope you will visit us again soon.
Best regards
OKA
Good Service as always
Good Service as always. Purchases wrapped well and I love your bags !!
20 April 2025
Reply from OKA - Bath
Dear Alison
Thank you for taking the time to share your feedback.
We strive to provide excellent service and appreciate your kind words about our packaging and bags.
Best regards
OKA
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