OK Living Reviews 

I ordered a desk for my autistic son on the 30th July 24.
The item hasn't arrived, every time I try to ask what's going on I get an automated reply that just repeats itself. I keep being told it'll be delivered in 3/5 days but 3/5 days later, I'm told to wait another 3/5 days.
They say I can have refund, after I've refused the item at the door and they receive it back, but no response what to do should the item not turn up at all. Which so far is over a week ago.

I can't afford another desk until I get my money back.

OK Living UK DO NOT like to refund you.

Edit: even in their reply here they're being vague. I've asked for my money back yet they refuse and continue saying the same thing.
VERY UNHAPPY CUSTOMER

I had a really bad experience with OK Living. I bought a pair of bedside stands online for over 200 euros. While they look nice, the quality is terrible—way below any normal standard. After just a week of using them, I realized they were completely useless. I accidentally spilled a small amount of water on one of the cabinets, and even though I wiped it up right away, the furniture soaked up the water like a sponge. It caused ugly bulges that ruined how it looks. This should never happen with good quality furniture. Honestly, these cabinets seem like they're made to be used only once. When I told the company about the problem, they refused to give me a refund. They offered to replace the cabinets, but that wasn’t an option for me because the same thing would just happen again due to the very low quality. After many emails and long conversations, they finally offered to give me half my money back, but I still haven’t received it.

I want to warn everyone about OK Living. Their furniture is very low quality, and their customer service is terrible. Stay away from this company.

Where do I begin....
I ordered a tipi bed with drawers.
The drawers were delivered 2 days before the bed..
But there was a mdf board and some wooden plugs missing.
I emailed about the bed. Answer was really quick, it was a 2nd delivery.
I replied to the email about the missing parts.
Some other person emailed me back that they don't have spare parts. So I had 2 choices.
Send everything back and get a new one or refund. Or I buy the parts at the store and get a 15% refund.
I chose the 2nd option..
But its rather sad I had to drive to the store, let them saw a custom (no standard height) mdf plate.
Which store or factory doesnt have any spare parts....
and every email was answered by another person, different country's,....

So even tho the bed is nice and my son loves it, I would not recommend this store/site because there are quite a few missing parts, they can not send it and you still have to search, drive and let things saw the right size.

I have ordered a closet for my daughter, and I’ve revived a completely different package I have been emailing the company but they don’t even take time to understand or solve the issue that they have caused. I have asked to return my money so I can buy a closet from another place but no respond to that neither. It’s so frustrating that they don’t even respond or take care of the problem. So bad service and lack of communication. I don’t even know if I’m gonna get my closet or my money.

What went wrong? Everything went wrong!!!
First, I received a broken mirror, and two identical parcels for the kaptafel (instead of them completing each other).
After contacting the customer service, they graciously sent another mirror that is also broken and sent the second half of the kaptafel of a completely different model. Truly, what a mess?
Now, we are in the process of returning and the pick up date is delayed twice!!!!
Beware and read the reviews maybe you can prevent a scamming purchase!

The instructions were not so good. It would be much better if every item had the numbers on them. Some pieces where kind of scratched.

Danke war alles super

Worst experience ever. It took 2 months to receive a piece of furniture that was split into three parts, each delivered on completely different dates. It's as if they think you have nothing better to do than wait at home for packages. To make matters worse, only one package arrived; the other two were returned to Germany twice. I never found out why, and I could never reach anyone from logistics to arrange the delivery. Truly a terrible experience.

Great people and the bar with chairs are magnificent. I am very happy with it.

I ordered the Vicco Aquis bathroom cabinet, Anthracite/Sonoma, 30 x 200 cm on the 11th May via Amazon. I paid for delivery, and my parcel was given a delivery date between the 15th to 20th May 2024. The delivery tracking even stated your parcel (singular) will arrive before 8pm today which was the 20th May. Nothing arrived.

I was then assured I would receive my parcel on the 21st May as it was with the 'local courier', it never arrived, then I was assured the 22nd, then the 23rd May, (I am sure we can all see the trend here.)

I have contacted OK-Living and asked to cancel this as this is what I have been advised to do by Amazon. OK-Living refuse to cancel my order or refund my money because the parcel has not been delivered, even though the messages I have received state this could be lost.

OK Living have told me I can reject the parcel, and this will considered as a cancelled product, but if there is no sign of the parcel or any guarantee the parcel will actually arrive, how can I reject it?

I was then given the DPD tracking number (the local courier) As I am in Spain, I used this tracking number and the parcel can't be found, it is not in their system. I then went onto the Germany DPD and I discovered not 1 parcel, but 2 parcels in different stages of delivery, and they have been in this state for over a week.

Why are the parcels sat there doing nothing, because OK Living never informed DPD in Germany the parcels need to travel to Spain. The address they have used does not state Spain anywhere.

I informed OK Living about this and I was assured the relevant people will be told about the mistake. I have logged in again today, and nothing has changed, same address, same state of dormant transit for 2 parcels, that OK Living will not allow me to cancel which essentially is stopping me from getting a refund.

I am constantly being asked to remain patient, but when you can see your parcel/s gathering dust in a warehouse in Germany somewhere, the patience I have displayed is wearing thin by the lack of support this company giving, and ask of refund for a product I have not received.

Assembling was straightforward, and reaching customer service was convenient.
The assembly instructions were extremely easy to follow, and the customer service team was highly responsive. Although one package was missing initially, the customer service promptly addressed the issue by shipping it out quickly.

The colour does not match the description shown online and the quality of the materials sent were very poor. When asked to return the item the seller is unable to schedule a pick up soon and we are still waiting for the refund.

Bought via Amazon. Had a message to say that they couldn’t find my address. It’s not hard to find and house number is clear on the door.

My Fame Lineal kitchen is very good quality, simple to put together and very good value for money.
Thank you!
(I bought the all-white cottage-style cupboards - absolutely beautiful. )

To be honest totally disappointed. Bought item few days ago. No confirmation email, nothing. Tried to contact them via email few times ....no response. Total ignore. Will open case in PayPal to get my money back. No idea what sort of company it is but for me seems like scam.

I recently purchased a makeup table from Ok-living, and while the product didn't meet my expectations in terms of quality, I was impressed by their outstanding customer service. Upon expressing my dissatisfaction and requesting a return, their team promptly responded with kindness and efficiency. they arranged for the package to be picked up from my address.

* Turns out i was just a little impatient, my order arrived today and i am over the moon. Great quality! Cant wait to instal. I ordered my item at the beginning of April. I am still waiting for it, unsure how to chase as the website is a little confusing. Please can someone advise?

Not the fastest delivery but it turns out bed i have ordered wasn’t in stock at the time. After contacting customer service i was told a date on which it actually got shipped and took about a week. Not bad considering is coming from abroad. Bed looks alright. A bit confusing about tracking the order or having an estimate delivery date but other than that happy with my order and customer service.

I am shocked and disappointed that I've ordered a oak unit last month with a delivery date of 3rd - 4th March and its the 14th March and I still do not have my item. I have contact customer services and they keep saying they cannot tell me a delivery date, but to keep an eye on the tracking company details. But it has not left Germany. I've bought this item as I need it and I am without it still. Will I every get it. Or is this a scam company?!?

Addition 18th March
Still no date for delivery. My replies from this company always state-
'Thank you for your message. We apologise for the inconvenience caused.
We will clarify your case and get back to you with an update.'

I've received this 3 times now and still no update.
Scam or not. I'll keep you updated!

Addition 19th March
They are now telling me my item wasnlost in transit and they will send another which will hopefully be to me within 4 - 7 days. Here's hoping 🙏
I'll keep you updated!

Addition horray it has been delivered only a month later than planned have not put it up yet but hoping all looks good!

NOT A SCAM just rubbish delivery from Germany to UK

Good price to performance on their kitchen cabinets and the delivery was pretty quick (depending on the availability).
The customer support was exceptional!
A wrong part was sent accidentally but once I emailed support, they immediately shipped the right part to me.
Couldn't be happier.